26 to 50 of 377 Customer Service Jobs in the North of England

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication More ❯

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication More ❯

Path2 Solutions are working with a leading supermarket and insurance chain to hire customer service representatives for their state-of-the-art site based in Newcastle. As a customer service representative your daily responsibilities will include dealing with our customers in a friendly and professional manner, assisting customers with taking a new policy or changing a … current one, providing brilliant customer service, engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally. Benefits: Fantastic company pension scheme Gym membership discount Employee of the month awards Store discounts Long term opportunity with a highly reputable employer. 23,600 to 26,000 per More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the South Yorkshire area. You will benefit from a company car, monthly bonus, quarterly bonus, fuel card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you … will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the South Yorkshire area. You will benefit from a company car, monthly bonus, quarterly bonus, fuel card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you … will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the South Yorkshire area. You will benefit from a company car, monthly bonus, quarterly bonus, fuel card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you … will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide More ❯

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk … Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement More ❯

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk … Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement More ❯

drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live. Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences. Please note: This is a … solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to … successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor post More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician Located: Hull Package: Competitive Salary, Benefits, Pension About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the … Ricoh Today What you will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and … disruption on the IT services are kept to an absolute minimum & meet contractual requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation More ❯

IT Customer Support Advisor (PT Weekends) Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts Are you … a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world If this is you, then read on. Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated. … a successful online bingo and casino platform. Benefits They Offer : Company pension Free parking On-site parking Why Work With Our Client Be part of a supportive and innovative customer relations team. Develop in a company that invests in its own technology and people. Gain valuable hands-on experience with custom-built systems and streaming platforms. Flexible working opportunities More ❯

IT Customer Support Advisor (PT Weekends) Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts Are you … a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world If this is you, then read on. Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated. … a successful online bingo and casino platform. Benefits They Offer : Company pension Free parking On-site parking Why Work With Our Client Be part of a supportive and innovative customer relations team. Develop in a company that invests in its own technology and people. Gain valuable hands-on experience with custom-built systems and streaming platforms. Flexible working opportunities More ❯

IT Customer Support Advisor (PT Weekends) Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts Are you … a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world If this is you, then read on. Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated. … a successful online bingo and casino platform. Benefits They Offer : Company pension Free parking On-site parking Why Work With Our Client Be part of a supportive and innovative customer relations team. Develop in a company that invests in its own technology and people. Gain valuable hands-on experience with custom-built systems and streaming platforms. Flexible working opportunities More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

Customer Tech Support Advisor We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on … a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service … to find out more about you. This role is based onsite at Willerby. Here’s why you’ll love this role... - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

About the role We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a full time 35 hour per week on a permanent basis. We currently operate a hybrid working pattern, you'll work 2 days per week at Bower House, and 3 days remotely. However, please note the first … provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls … requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About Us We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we … ranks. The Role As an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation … Escalating complex issues to higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills - Windows OS/Server Active Directory & Group Policies Office 365 & Azure Administration Hardware and Software Troubleshooting Basic knowledge of IT Systems and More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service … and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous improvement. What we … offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To: Operations Director Direct Reports: Internal More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service … and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous improvement. What we … offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To: Operations Director Direct Reports: Internal More ❯

Do you have experience in a customer service role, helping clients solve problems and answer questions Are you looking for a position with a company that’s passionate about growth and development Would you like to be part of a team at a company that’s achieving record-breaking success? Talos360 is hiring a Customer Support Agent … ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position : Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe … the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the More ❯

bonus Start date: ASAP Benefits: Free Parking, pension scheme, Access to pool car, laptop, phone & apparel. Bonus Scheme, Company Events, 31 days including bank holidays, Christmas closure, Employers long service holidays scheme Our Bradford client is looking to recruit an experienced Business development Manager/Sales Representative to join their busy and well-established organisation. You will report directly … or the business identifies Develop and build relationships with both new and existing customers Key account management - Ongoing communication and support with ongoing and potential key accounts. Help drive service excellence through the business Liaise with engineering teams with customer technical specifications so the correct solutions can be made Onsite meetings and visits with clients Proactively manage UK … wide customer visits, which may incorporate site inspections by other teams Discuss and advise with customers all information relating to types, functions, features and benefits of all process equipment. Present information internally about customer trends when required and contribute to marketing activity and development plans. Deliver outstanding customer service and adopt cared relationship management Play a More ❯