51 to 75 of 508 Customer Service Jobs in the North of England

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of More ❯

IT Service Desk Engineer Location: Fully RemoteSalary: £25-£29k – 18:00-02:00am shiftType: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they … need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£29k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the … tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and More ❯

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system and process management … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system and process management … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to … maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method … in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment More ❯

results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to … effective day-to-day operations. Develop and mentor team members through regular coaching, training, and professional development plans. Monitor team performance and implement improvement initiatives to enhance productivity and service quality. Foster a collaborative, high-morale work environment that motivates staff to perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction … point of escalation for complex technical issues and ensure timely resolutions. Develop strong relationships with key customers, understanding their business needs and aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements and product improvements. Technical & Product Expertise Maintain deep knowledge of Fitfactory's software solutions and the manufacturing sector. Provide expert-level troubleshooting and More ❯

Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester … as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service … 2nd line Helpdesk Technicians. Undertake simple maintenance tasks for monitored systems. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers. Installing software and building computers for customers. Take on ad hoc project work as More ❯

Customer Tech Support Advisor Were Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So were on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team … full of inspiring, customer obsessed people, and were looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile … would love to find out more about you. This role is based onsite at Willerby. Heres why youll love this role - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

Customer Tech Support Advisor We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on … a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service … to find out more about you. This role is based onsite at Willerby. Here’s why you’ll love this role... - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

Customer Support Consultant Sale, Manchester Up to £24k Permanent Full Time 36 hours per week plus amazing benefits, 4pm finish on Fridays. Career Growth: Benefit from superb potential for career development in technical or customer-focused specialisms, with ongoing CPD opportunities. Hybrid Working: We work a 36 hour week and enjoy a flexible work arrangement with 2 days … on Fridays Competitive Compensation: Earn a salary of £22,000 with regular performance reviews. Generous Time Off: Benefit from 20 days of annual leave, increasing to 23 days with service, plus an additional 3 days over Christmas and bank holidays. You also get your birthday off! Comprehensive Benefits: We offer a company pension scheme and access to private healthcare … in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop your technical abilities and a passion for customer service? If so, this is the perfect opportunity for you to join a friendly and supportive team dedicated to helping our customers. Offering fantastic opportunities for career growth More ❯

Technical Customer Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯

Technical Customer Support Team Leader We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service … at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

entitlement and a competitive pension. As a Data Analyst apprentice, you'll be working to learn all the skills necessary to harness our data, driving business improvements and enhancing service standards that make a real difference to our customers. In this role you'll be sat in the heart of the business so get ready to be learning all … problem-solving We are thrilled to offer two Data Analyst apprenticeships in key areas of the business. Both roles will provide great experience and development opportunities. The teams are: Customer Service & ICT Customer Service (Redcar) Asset & Sustainability Asset Data Performance(Redcar) You will complete a Level 4 Data Analyst Apprenticeship Standard which includes an end point More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm … work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers using the most appropriate method of interaction including phone, email and video call Attend face to face … meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to internal More ❯

as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Apprenticeship Standard Business administrator (level 3) Training Provider ITEC NORTH EAST LIMITED Working Week Monday to Friday 9AM-5PM … Year 6 Months Positions Available 1 Closing Date Monday, 22nd September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer CORNERSTONE BUSINESS More ❯

and training to the team of office based clerical administrators as first point of escalation for their queries. • To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines. • To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes. • To provide admin support on Open Awards … RESPONSIBILITIES : 1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries. 2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained. 3. To provide high quality customer service to Providers and other stakeholders. 4. To provide … Providers, courses, qualifications and learners on the Open Awards database. 6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met. 7. Work collaboratively with Open Awards staff to provide a robust support network More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

forefront of technology innovation and we invite you along on this journey Job Description Answering Inbound Calls From Customers And Dealing With General Enquiries Providing A Friendly And Helpful Service, Displaying A Passion For Customer Service Accurately Updating And Maintaining An In - House System, Processing Mid-Term Adjustments And Cancellations On Existing Policies Collecting Payments For Amendments … Or Missed Direct Debit Payments Solving Customer Queries Throughout The Life Of Their Policy And General Administration Document Processing, Letter Writing, Dealing With The Setting Up/Cancellation Of Direct Debits Qualifications Good customer service and communication skills Good organisation skills and ability to multitask with good attention to detail Good knowledge of Microsoft Office Products An More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our time, at our Manchester Office About this opportunity The Colleague Channels Platform is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs. Our Platform leads the delivery of Cross Cutting Initiatives and provides Group Services on key applications for Consumer Relationships, Consumer Lending, Business Banking and CIB. About us … and we value everyone's individual skills, experience, and knowledge - it's what makes you unique! We're looking to recruit a PEGA Engineers to deliver the highest quality customer driven software whilst continually challenging, motivating, mentoring and supporting their engineering teams. What you'll do Team Leadership : Oversee and guide the engineering team within Pega, collaborating closely with … architecture and supporting infrastructure. Cloud-Based Pega Applications : Experience in supporting Pega applications on cloud-based architecture. Pega Application Frameworks : Knowledge of working with Pega application frameworks like CLM (Customer Lifecycle Manager), Customer Service, Smart Disputes, etc. Application Design : Experience in designing applications from scratch within Pega, including class structure and organizational design. Solution Development : Previous experience More ❯

annum Start date: ASAP Benefits: Free Parking, pension scheme, Access to pool car, laptop, phone & apparel. Bonus Scheme, Company Events, 31 days including bank holidays, Christmas closure, Employers long service holidays scheme Our Bradford client is looking to recruit an experienced Business development Manager/Sales Representative to join their busy and well-established organisation. You will report directly … or the business identifies Develop and build relationships with both new and existing customers Key account management - Ongoing communication and support with ongoing and potential key accounts. Help drive service excellence through the business Liaise with engineering teams with customer technical specifications so the correct solutions can be made Onsite meetings and visits with clients Proactively manage UK … wide customer visits, which may incorporate site inspections by other teams Discuss and advise with customers all information relating to types, functions, features and benefits of all process equipment. Present information internally about customer trends when required and contribute to marketing activity and development plans. Deliver outstanding customer service and adopt cared relationship management Play a More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯