76 to 100 of 217 Customer Service Jobs in the North of England

person, troubleshooting hardware and software issues, and escalating more complex problems to the Senior IT Analyst. Incident Management: Log and track all incidents and service requests in the IT service management system, ensuring that all issues are resolved within agreed service levels. System Monitoring: Regularly monitor … develop proactive solutions to reduce the frequency and impact of these problems. What We're Looking For We are seeking a proactive and customer-focused IT Analyst who is eager to support our employees and contribute to our team's success. The ideal candidate will have: Technical Aptitude ...

join its Sales & Marketing function. This role provides operational support to Business Development and Account Management teams, enabling efficient sales delivery and high customer service standards. The business operates a small, close-knit sales team with a clear promote-from-within, meritocratic culture, offering genuine progression into sales … roles typically within 1218 months for high performers. The organisation is also actively leading internal and customer-facing adoption of AI, embedding it across operations and commercial activity. Responsibilities Act as first-line contact for customer enquiries via phone, email, and online channels Prepare and issue accurate quotes ...

Service Desk Engineer - Preston My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience. You will provide high-quality … support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.Key Responsibilities Provide first-class IT service desk support to office-based and remote users Manage user account changes ...

Dedicated 2nd Line Engineer Location: Lowton (Customer Site) – 3/4 days per week, occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer to work from our clients … site in Lowton. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

Stonebridge Park Station Salary: £26,500 Hours: Monday–Friday, 08:30–17:30 Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within … early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary Support ...

rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users. Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system … skills and be part of a team providing excellent customer service to end users across the HDFT organisation? Please note, this role is fixed term until 31/03/2022. Main duties of the job The post requires an efficient, caring and proactive individuals with an appreciation ...

Field Service Infrastructure Engineer/3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office … system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed ...

have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that … Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence. Develop and implement the strategic plan for Streams product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental ...

Huddersfield company are seeking an IT Service Desk Technician who enjoys variety, visibility and hands-on work to join their team. You will support senior leaders and wider staff while gaining exposure across the full IT estate, from day-to-day troubleshooting to specialist software and infrastructure. This … excellent opportunity to build capability, earn certifications and develop in a highly supportive environment. As the IT Service Desk Technician, you will: Provide 1st line support with a focus on first-time fix rate. Handle phone, email and in-person support requests. Create and manage work orders through ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

Customer Onboarding Executive Manchester, Leeds, Slough or Wigan (Hybrid 2-3 days a week) Competitive + Bonus + Benefits Permanent full time Join our IRIS Staffology team and help customers modernise the way they run payroll. As an Implementation Consultant, you’ll be at the heart of guiding organisations … customers feel supported at every step, helping them adopt Staffology successfully and get the very best from the software. Your work will directly influence customer confidence, satisfaction, and long-term success with IRIS. What you’ll be doing Delivering customer implementations and migrations from initial scoping through ...

client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester. The successful candidate will provide high-quality IT and telecoms support … maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when required Telecoms Services Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work ...

resolving user queries, delivering clear and timely communication, and ensuring a high standard of service. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute … continuous improvement of our support operations. The role will involve: Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner Accurately log, prioritise and classify support queries based on impact and urgency Resolve common customer issues independently using documented processes ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

within the Market Area, and developing the relationship through regular contact/follow-up programmes. Proactively managing existing Key Accounts Concentrating on maintaining agreed service levels, Building strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. About you High standards, professionalism … sector leading customer experience skills are paramount, but equally are a personal drive to over achieve through hunger, tenacity and a huge 'make it happen' attitude. You will demonstrate this through exceptional verbal, written and face-to-face communication skills. The team at Jaguar Land Rover Stockport is incredibly ...

client is a growing Managed Service Provider supporting several hundred customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based in Crewe. You will be covering customer accounts in the surrounding area The successful candidate will … maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when required Telecoms Services Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP ...

linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

looking for a confident Coordinator to join the team, helping to drive and support delivery of a prestigious Emergency Services/Blue Light service improvement programme - a mission critical project. The Contract Coordinator role will see you work out of the Chorley office at least 1 day per week … Technology contract. This role will see potential for future involvement in other contracts, and you will work closely with the logistics team and the customer to coordinate equipment and hardware orders, manage stock returns, handle project reporting, and carry out other general support activities. Customer Coordinator ...

responsible for shaping, designing, and governing secure IT solutions across razorblues client base. This role combines deep technical expertise with commercial awareness and excellent customer engagement skills. Youll work closely with the Solution Architect team, Security, and Consulting teams to ensure all proposed solutions are secure, compliant, and aligned … Windows Server, Microsoft 365, and next-generation firewalls, alongside a strong understanding of modern security frameworks and threat landscapes. Youll be comfortable switching between customer meetings, technical design sessions, and hands-on engineering work when required. A qualification recognised by IASME to certify Cyber Essentials Plus will be required ...

Oversee endpoint protection and anti-virus management Support hybrid cloud environments across Microsoft Azure and SharePoint Assist with firewall and network troubleshooting alongside managed service providers Monitor systems and respond to alerts appropriately Improve security posture, resilience, and scalability Ensure effective data backup, archiving, and retention processes Document … test disaster recovery procedures Work closely with third-party vendors and managed service providers Raise, track, and manage support tickets with external partners Escalate vendor performance concerns where required What We're Looking For: Experience in IT Support, Systems Engineering, or Infrastructure Support roles Strong working knowledge of Microsoft ...