76 to 100 of 233 Customer Service Jobs in the North of England

maintenance, are looking for a Senior Engineer to join their team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

commission linked directly to the growth you generate, your earning potential is in your hands. You'll be supported by a strong operational and customer service team, allowing you to focus on winning new business, while benefiting from clear progression opportunities within a 180m+ and growing group. … commercially minded individual who knows how to win and develop profitable accounts. Better still? You'll have the support of a sizeable and experienced customer service team, allowing you to focus on what you do best - winning new business! A full and meaningful handover will be provided ...

passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery … outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills, we’d love to hear from ...

Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose Our client, a fast paced, global business, provide a software solution to business owners across the UK and Ireland. We are looking for an experienced B2B complaints handler, to resolve issues for clients, listening to the problem … offering a suitable outcome, retaining the clients business. Identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increasing engagement and retention rates and improve client sentiment and online reputation. Contribute ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

advancement and innovation in order to assist customers with solving their business outcomes. You will be responsible for generating and driving pipeline by understanding customer needs and positioning company solutions. Grow the existing customer base for Microsoft, growing both Revenue and Gross Margin Establish and Develop Strategic … allow the ability for successful and scalable cloud adoption Provide Feedback to delivery teams and Microsoft teams to ensure future offerings are aligned to customer needs and use cases Collaborate with company Sellers and Customers Navigate Microsoft Programs for Funding Strategically partner with company Sales Leadership and Account Executives ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location:? We currently have vacancies for Network Operation Technicians to join our Customer … minutes away from our Esholt wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type: The permanent opportunities are working rotational 40-hour work patterns on a 4 on 4 off basis ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs ...

Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services. Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining … clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast-paced, customer-focused environment. Role Mission: Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ...

Yorkshire Partnership Teaching NHS Foundation Trust. We are seeking a well-organised and enthusiastic individual to be proactive at assisting the team. The ICT Service Operations Administrator will be responsible for providing IT access to staff across the organisation and maintaining access security. The successful candidate will ideally have … right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers. We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective ...

Customer Success Manager Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions, within financial/fintech markets. They're now looking for ambitious, customer-led candidates … with commercial acumen and excellent communication skills, to continue to further relationships and build revenue with existing clients. Customer Success Manager, Entry Level Package: A competitive basic salary of £24k OTE/Commission taking your total package higher, to an initial £26k Mobile and laptop Excellent progression, learning ...

solutions are implemented securely and reliably. Key Responsibilities Provide third-line technical support and escalation for infrastructure and cloud platforms. Investigate and resolve complex service issues, escalating to vendors where required. Manage service requests and incidents within the organisation's service management framework. Maintain clear and regular … access platforms, and privileged access controls. Maintain accurate documentation and detailed ticket notes throughout the lifecycle of support requests. Key Performance Indicators Adherence to service level agreements (SLAs). Accuracy and timeliness of ticket updates and documentation. Customer satisfaction and service quality feedback. System uptime and incident ...

procurement strategy and achieve "balanced Scorecard" targets. This includes delivering against the following objectives:Savings and efficiency targetsImproving and maintaining compliance with procurement regulationsCustomer service You will be expected to work with stakeholders at all levels to present the procurement cluster as a progressive and responsive group who work … Foundation Trust, University Hospitals of Morecambe Bay NHS Foundation Trust and Lancashire and South Cumbria NHS Foundation Trust. The organisation is a shared service model, hosted by East Lancashire Hospitals NHS Trust. The One LSC Procurement has four distinct service lines:- Procurement- Strategic Relationship Management- Systems & e-Commerce ...

Dedicated 2nd Line Engineer Location: Lowton (Customer Site) – 3/4 days per week, occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer to work from our clients … site in Lowton. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements ...

Support Engineer Location: Lowton (Customer Site) – 3/4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for an IT Support Engineer to work from one of Tailor Made Technologies client … site in Lowton. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements ...

Service Centre Analyst – £30,000 – Sheffield (4 Days Onsite) We’re recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business. This is a permanent role based in Doncaster , with an expectation … being onsite 4 days per week . The Role Provide 1st line support across incidents and service requests Log, manage, and resolve tickets within SLA/OLA targets Priorities and escalate issues where required Manage user administration (accounts, access, permissions) Support Windows 10, Office 365, Exchange, and mobile devices ...

Title: Client Facing Project Engineer Department: Field Service Reports to: Operations Manager £40,000-£42,000 Company Car Field Based 25 days Holiday + BH Covering: Leeds, Sheffield, Doncaster, Lincolnshire, Manchester. GENERAL SUMMARY: The Client Facing Project Engineer is responsible for all onsite service and support needs … Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Ability to work in a team and communicate effectively Escalate service issues that cannot be completed within agreed ...

play a vital role in supporting our customers by working directly at their sites across the region. You will be responsible for maintaining equipment service schedules, ensuring compliance and accuracy of records, and delivering responsive breakdown support when required. Your work will help minimise disruption for customers and ensure … their operations continue to run safely and efficiently. This role requires a proactive, customer-focused approach, strong technical expertise, and the ability to work both independently and collaboratively as part of a wider team. Key Responsibilities Attend customer sites to service, maintain and repair hire equipment Ensure ...

delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within … professional services environment. ** Law Firm IT or Professional Services experience is highly desirable for this role ** The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...

drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills ...

Looking for your next opportunity as a Customer Coordinator? Join a support-focused technology company that provides equipment, software, and training solutions to help people work more effectively. As a Customer Coordinator in this organisation, you'll play a key role in supporting business clients, managing service requests, and ensuring smooth coordination of deliveries, training, and coaching. This Customer Coordinator role is perfect for someone highly organised, detail-oriented, and passionate about helping clients have a seamless experience. What will you be doing as a Customer Coordinator? Responding promptly to client email enquiries ...

Field Service Engineer – Canon Print Equipment Salary: Up to £35,000 (based on experience) Location: Sheffield, South Yorkshire This is a great opportunity for a Field Service Engineer to join a well-established, market-leading managed print provider that genuinely invests in its people and service function. … working with a Canon platinum partner, supported by a collaborative and experienced service team, with realistic workloads and a strong emphasis on quality, not volume. The Role You’ll be responsible for servicing, maintaining, and supporting Canon MFDs, ImagePRESS, and Pro-Print devices, including Fiery controllers and network integration. ...