76 to 100 of 287 Customer Service Jobs in the North of England

helping to shape the future of electric vehicle charging. As our network continues to grow, we're looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently. Job Description Covering the M4 Corridor, United Kingdom Employees work … hybrid mode Starting and leaving from home. On site each day Field Service Engineer - M4 Corridor - Employees work in a hybrid mode Site visits leaving from home and returning to home address. This is a hands-on role for someone who enjoys fault finding, working with tools and solving ...

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … different department, we encourage all our employees to develop and grow with us. What you'll be doing As a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with an alignment ...

design and optimize rapid, efficient factory layouts. Advanced Planning & Scheduling: The "brain" of the factory, helping manufacturers schedule their production perfectly to meet customer demands. Manufacture Execution Systems (MES): The software that monitors and controls the actual manufacturing process on the factory floor in real-time. Consultancy, Training & Professional … software modules, training, or consulting services. Learn and Grow: Actively participate in training sessions to become an expert on our software portfolio, service offerings, and sales methodologies. Customer Engagement: Understand customer challenges and explain how our digital manufacturing solutions and services can solve their pain points. Collaborate ...

helping to shape the future of electric vehicle charging. As our network continues to grow, we’re looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently. Job Description This is a hands‐on role for someone … diagnose issues, carry out repairs and maintain charging equipment to a high standard. What you will do Carry out daily servicing and maintenance of customer EV charging stations. Diagnose and resolve electrical, hardware, software and network‐related faults. Complete repairs, including the replacement of faulty parts and components. Support ...

power fleet. You will work independently in the field, with the support of a wider operational team, ensuring equipment is maintained and returned to service efficiently. This role is well suited to someone with a background in temporary power, plant or a similar mobile engineering role, seeking a position … within a well-supported operation. The Role As a Mobile Engineer, you will take responsibility for the service, maintenance, installation and repair of temporary power equipment, including Battery Storage Units (BSUs). You will support critical on-site activities, including planned preventative maintenance, breakdown response, installation and commissioning. ...

your work feels meaningful, you will feel at home at Ricoh. What you will be doing This role will report to the IT Service Requests Manager and will be responsible for providing excellent support to our internal colleagues for Service Requests via phone, e-mail and face … will be working in a fast paced, high volume and sometimes challenging environment within a fun team. Department Duties: Serve as primary contact for customer queries/requests delivering excellent customer service. Initial assessment, approval and resolution of incidents and service requests Take ownership and responsibility ...

tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service ...

excellent opportunity has arisen to work for our established client as an DI Field Service Engineer covering the North Pennines/North West area. Successful candidates will need experience of working in UK Hospital environments with relevant equipment/OEM training. As the DI Field Service Engineer … will be responsible for: Provide comprehensive maintenance and service for DI equipment on multi-vendor systems. Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK. Complete and maintain all administration and documentation in allotted time, to ensure smooth ...

requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role: proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner; maintaining clear and accurate records using Arrow … engagement* Ensuring timely invoicing of completed engagements* Administering the Services Software to maintain a central up to date database of consultancy and customer information* Raising departmental purchase orders* Undertaking ad-hoc tasks as directed by Services Management* Proactive generation of incremental business through developing accounts* Qualifying quotes to ensure ...

work hands-on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really … apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers ...

process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with CSOC in the event of received intelligence or Cyber-Attack.* Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

work hands-on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really … apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful ...

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range … maintenance tasks. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Maintain clear documentation and contribute to improving support processes and service delivery. Experience & Capabilities At least 2 years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Act as the senior technical escalation point for complex incidents and service requests by performing advanced troubleshooting across infrastructure, cloud and end-user technologies. Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues. Support … major incidents, changes and maintenance activities, whilst ensuring service delivery meets agreed SLAs. Investigate monitoring alerts and prevent service disruption. Assist with root cause analysis and manage vendor escalations. Contribute to continual service improvement initiatives and technical standards. Maintain technical documentation, knowledge articles and operating procedures. Identify ...

Role : Field Service Engineer - Photocopiers Location: Manchester/North West Are you an experienced Field Service Engineer with a MFD/photocopiers exposure . This is a superb opportunity to join a respected and forward-thinking print solutions provider, supporting a diverse client base across the North West … region. You'll be part of a professional service team known for its technical excellence and customer-first approach, delivering expert maintenance, fault diagnosis, and installations for premium print technology. Role: Responding to service calls and performing repairs on MFD equipment Diagnosing faults and carrying out effective ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. … strong human insight and communication. The Account Manager is responsible for owning and developing a portfolio of existing Insphire customers, ensuring they receive outstanding service, adopt our solutions effectively, and recognise clear value from their partnership with us. This role blends relationship management, commercial acumen, product understanding, and consultative ...

Reporting to the service delivery manager the role will lead the day to day activities of the Desktop and Applications support team in line with recognised standards on a global basis, achieving agreed SLA’s and KPIs. Daily supervision of the Desktop and Applications support team, managing workload … problems as they arise Set and monitor team KPI’s and individual behavioural objectives Conduct regular 121 and team meetings in conjunction with the Service Desk Manager to understand and develop team capacity Work with the Service Manager to continuously improve the Desktop and Applications support operations. Manage ...

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain … staying up-to-date with new security vulnerabilities and acting upon them out of hours if necessary. Operate in an ITIL V3 & ISO27001 focused service delivery framework Stakeholder Management Work to defined Service Level Agreements and Key Performance Indicators AREAS OF KNOWLEDGE AND EXPERTISE You will have ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

Newcastle Strategic Solutions Limited is seeking an IT Service Desk and Support Manager to lead a high-performing IT support function. You will balance customer service with governance and compliance while shaping how colleagues experience technology. You will also drive improvements in self-service, knowledge management … service portals, working with incident, problem and service improvement teams to deliver value across the organisation. #J-18808-Ljbffr ...

Field Service & Installation Engineer (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Newcastle and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...

plenty of hands-on training) Experience with networking technologies and concepts such as LAN/WAN, DHCP etc Experience of and enjoy providing customer service, building, and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. An ability and desire to adapt and learn ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across the Liverpool area. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible … visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally ...