76 to 100 of 212 Customer Service Jobs in the North of England

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable, commercially … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues … problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities ...

glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experience Operate across L1–L3 support, combining Service Desk, remote, and onsite support across Warrington and other locations Act as a trusted technical contact, owning incidents and requests through to resolution … coordinating with L3 teams and service partners Support end-user devices, applications, collaboration tools, networks, and meeting room technologies Contribute to service improvement, knowledge sharing, training materials, and adoption of new or improved services This is a full-time onsite role (5 days, 40 hours), with flexibility ...

someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Darlington . Youll … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships ...

business opportunities Maintain accurate CRM records and sales activity Identify opportunities for additional revenue growth Monitor market trends and share relevant insights Deliver exceptional customer service throughout the sales process Skills and Experience: Interest in sales, business development, lead generation, or a similar role Strong communication and relationship … building skills Confident making outbound calls and engaging new prospects Excellent listening and fact-finding abilities Self-motivated, proactive, and target-driven Strong customer service focus and attention to detail Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment ...

Service Desk Technician (L1) – IT & Telecoms Blackburn (Office Based) | Full-Time Who are Claritel Claritel is a trusted provider of managed IT, cyber security, telecoms and network connectivity services for small and medium-sized businesses across the UK. Established in 2011, we have built a strong reputation for delivering … exceptional service and innovative solutions tailored to our clients' needs. With over 10% year on year growth for several years, we are on an exciting trajectory and have ambitious plans to continue this momentum. We work with a diverse client base across multiple sectors, helping them grow, increase efficiency ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Hybrid - minimum two days a week in the Manchester office Introduction AQA is looking for an experienced solution architect to support a major customer portfolio during a period of reform and change. This is a chance to help shape architecture for work that directly supports how AQA manages relationships … portfolio, project and technical colleagues to understand what needs to change, shape practical solution options and guide delivery. A key focus will be the customer data platform and wider customer journey work, including sales, marketing and customer support systems. Your work will help AQA make better ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression Training ...

focus on aerospace and defence, automotive, energy, industrial, consumer and medical. About the role: This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level … apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs ...

work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone … network, connectivity, hardware, software, and Microsoft 365 related issues. Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls. Monitor customer networks and infrastructure, escalating issues where necessary. Log, update, and manage support tickets within the service desk system. Deliver excellent customer service ...

Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support … technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues ...

Support Engineer to join our team supporting customers across hardware and software environments. This role involves delivering both remote and deskside support while ensuring service delivery is achieved within agreed Service Level Agreements (SLAs) . This is a customer-facing position suited to someone who enjoys troubleshooting … solving technical issues, and providing excellent service in a varied and fast-paced environment. Key Responsibilities: Provide hardware and software support remotely and onsite Replace desktops, laptops and monitors with minimal disruption to users Carry out break/fix activities across desktop equipment Perform IMAC (Install, Move, Add, Change ...

Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies … deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated tickets, ensuring resolution within agreed SLAs Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services Use remote tools and direct communication to support ...

working with a specialist engineering and fabrication business operating across a range of highly regulated industries. With a strong reputation for quality, innovation and customer service, this organisation is continuing to invest in growth and, as a result, is now looking to recruit a Business Development Manager … make a significant impact within a growing business. The successful candidate will play a pivotal role in driving new business growth, expanding existing customer relationships and developing opportunities across Defence, Aerospace, Medical, Construction and Security sectors. Reporting directly to the CCO, you will take responsibility for new business development ...

Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support. The Role Act as an escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor … support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to the firm's knowledge base. Liaise with third-party suppliers to ensure timely resolution of support tickets. Support business-critical applications, telephony systems and core ...