1 to 25 of 166 Customer Service Jobs in Scotland

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for the day … to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and … manage the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire community, aiming … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer satisfaction to meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents More ❯

Software Development Engineer II, Amazon Customer Service Amazon's Customer Service organization is looking to expand its software engineering team to help drive automation and defect reduction for customers. We are searching for smart, energetic, and passionate software development engineers to solve complex technical problems and … to work with engineering and business teams distributed across the globe. Amazon's Customer Service (CS) department is seeking an experienced software development engineer (SDE) to join the team. CS is the heart of Amazon; our vision is to be "Earth's most customer-centric company; to … come to find and discover anything they might want to buy online." Key job responsibilities The successful candidate will work within the Amazon Stores Customer Service (ASCS) Product and Tech team and own the delivery of technical changes from a strong roadmap of projects. The projects range from More ❯

Aspen Solutions and we are now recruiting. We provide Flexible IT sales and support our customers can trust. Our experienced team care about our customer’s needs and we always build long lasting relationships that challenge us to consistently be the best. We now have a fantastic opportunity for … sponsorship or visa support available for this job. Salary range: £25,000-£28,000 Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners. Why come and work with us at Aspen? As part of the Aspen team, you will receive … Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate your More ❯

Aspen Solutions and we are now recruiting. We provide Flexible IT sales and support our customers can trust. Our experienced team care about our customer’s needs and we always build long lasting relationships that challenge us to consistently be the best. We now have a fantastic opportunity for … sponsorship or visa support available for this job. Salary range: £25,000-£28,000 Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners. Why come and work with us at Aspen? As part of the Aspen team, you will receive … Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate your More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … and powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based … and follow it through to resolution, tracking and documenting it all the way. We are looking for a candidate who has experience in a customer facing environment, and has confidence supporting multiple clients globally on a day to day basis. It is important to take responsibility for each query More ❯

Our client is looking for enthusiastic and dedicated individuals to join their growing team on an ongoing, temporary basis as Customer Services Representatives. This is a fantastic opportunity for those who excel in providing top-notch customer support, whilst looking to work night shifts. What you will get … 13.50 per hour depending on experience Flexible hybrid working options Be part of a supportive and inclusive team Responsibilities in your new role as Customer Service Representative - Nights As a Customer Service Representative, you will be the first point of contact for our clients customers. Your … key responsibilities will include handling incoming calls, directing customers to the correct department, and collecting necessary information to assist with customer queries. You'll ensure compliance is maintained and all documentation is securely stored according to GDPR regulations. Your personality, experience and qualifications To be considered as a Customer More ❯

and maintain sustainable, cost-effective fintech services – including pensions dashboard. All our solutions enable financial organisations to save time, money and resources, enabling exceptional customer outcomes. Our team of experts have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a … difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the … organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service More ❯

On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On site working based in East Kilbride, Glasgow. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. … safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of … the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You'll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You'll … satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

shared passion that shapes our culture, and our people that make it a great place to work. PURPOSE OF JOB: We are seeking a customer service driven Service Desk Officer to join our team on a 12-month fixed term basis in Adelaide (Edinburgh Parks or Adelaide … CBD). As a Service Desk Officer, you will be responsible for the processing and coordination of appropriate and timely responses to requests for support and incident reports, including channelling requests for help to appropriate teams for resolution, monitoring resolution activity and keeping customers appraised of progress towards service … skills and build your capability. PRINCIPAL ACCOUNTABILITIES: The ability to contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems and queries to deliver a high level of customer service and reduce lifecycle processes. As a Service Desk Officer, you More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of … costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and More ❯

information and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/… Engineers. Work directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen … client relationships to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal More ❯

IT Services Provider. Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key … Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order … to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with More ❯

Exceed guest and member expectations through excellent service. Follow up on feedback via various methods, including digital and hard copy. Pro Shops Provide excellent customer service and support customer needs and inquiries. Maintain shop displays and stock levels. Assist with creative ideas to increase sales. Golf Operations … sheets, including prepayments. Driving Range Provide and clear range balls, maintaining high standards. No prior experience required-training will be provided. Must have excellent customer service skills and a desire to learn about golf operations. Ability to travel to Dukes Golf Course is essential. Experience in hospitality or More ❯

to the Support Team lead or Delivery teams. Collaborate with team members to identify common issues and suggest improvements. Manage workload proactively via a service desk and maintain up-to-date records. Essential Skills & Experience: Experience in a fast-paced customer service environment. Confident communication with internal … to work with minimal supervision and meet deadlines. Flexible approach to learning and problem-solving. Commitment to personal and professional development. Excellent interpersonal and customer service skills. Thorough, patient, and dedicated to resolving customer issues. Quick understanding of complex business processes. High level of IT skills, including More ❯

in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer contact. Lead and deliver a variety of projects to customer satisfaction, on time delivery with a beat the budget mindset while managing and … tracker, Lessons learned and Final acceptance testing. Maintain a detailed schedule (MS Project for complex jobs) with a clearly identified Critical Path, ensuring the customer and project team are aware of related constraints. Provide project leadership Liaising directly with customers to understand their needs (commercial and technical) Identify risk … areas and generate a plan to mitigate them Provide regular reporting to senior management and customer Budget validation and control Control all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using company tools and systems to log initial change requests from the Customer More ❯

in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer contact. Lead and deliver a variety of projects to customer satisfaction, on time delivery with a “beat the budget” mindset while managing and … tracker, Lessons learned and Final acceptance testing. Maintain a detailed schedule (MS Project for complex jobs) with a clearly identified Critical Path, ensuring the customer and project team are aware of related constraints. Provide project leadership Liaising directly with customers to understand their needs (commercial and technical) Identify risk … areas and generate a plan to mitigate them Provide regular reporting to senior management and customer Budget validation and control Control all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using company tools and systems to log initial change requests from the Customer More ❯