1 to 25 of 97 Customer Service Jobs in Scotland

Customer Service Advisor Salary: £12.60 per hour Location: Inverness Retail Park and Nairn Business Park Hours: 35 hours per week, between Monday and Friday, 7am - 6pm Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini As a Customer Service Advisor, you will be … teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring The ability to communicate effectively, both … verbally and in writing Passion about customer service Willingness to learn The ability to work both independently and in a team environment Good analytical skills Ability to work under pressure If you feel that you fit the above criteria, then apply today More ❯

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now … hiring a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM … AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement What youll bring: ? Experience leading large, multilingual service teams ? Proven success scaling in fast-growth, digital or travel businesses ? Hands-on with CRM platforms (Zendesk, HubSpot) and automation ? Strategic More ❯

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and … remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer More ❯

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and … remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer More ❯

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland. This is hybrid remote role (Monday-Friday, 09h00 – 17h00) reporting directly to the Client Services Manager. About the role: This is an entry-level opportunity. The ideal candidate could have some working experience within the telecommunications or IT industry within … customer care, support desk, creating and assigning support tickets, preferable knowledge of fixed and mobile telecoms and associated services, or an IT, technical related graduate with an entry-level customer care support background The role of Support & Provisioning Administrator serves as the main point of contact for customer enquiries at varying stages of their journey, from making … initial enquiries, through provisioning and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with the customer More ❯

a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities … contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in … line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is delivered to our customers Co-ordinate and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

Do you possess great leadership skills and a passion for providing excellent customer service? Would you like a role that enables you to meet and help people? Then consider the position of Regional Delivery Associate - Lerwick at Reed in Partnership! Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose … equipment and reordering replacements damaged or used up during the course of your shift Reviewing tests and test centre schedules Coaching and supporting colleagues Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Explaining the test process to candidates and … out and connecting equipment. The ability to work effectively independently or under limited supervision. Experience of leading or supervising a team. Significant demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment such as a contact centre or retail environment. Comfortable to use a computer and some More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full More ❯

Customer Support Engineer Location: Aberdeen? Salary: £35,000 – £40,000? Contract: Permanent | Occasional UK & international travel Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move. What You’ll Do … Provide first-line technical support for hardware, software & firmware issues Log and manage support cases via CRM Liaise with engineering teams to resolve complex queries Support offshore engineers and customer site visits Assist with demos, training, and product documentation Maintain accurate product and customer data Occasionally travel to customer sites and offshore vessels What You’ll Bring … HNC/HND in Electrical or Electronic Engineering (or equivalent) Experience in technical support, fault diagnosis & customer service Familiarity with test equipment (oscilloscopes, multimeters, etc.) Strong communication, prioritisation & problem-solving skills IT literacy and CRM system experience A proactive, detail-focused, and team-oriented mindset What’s in It for You: Discretionary performance-related bonus 25 days annual More ❯

Service Desk Engineer Edinburgh/Hybrid Fixed Term Contract (6 Months) - £30,000 You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customers needs efficiently, getting it right first … time, and displaying excellent customer service standards. Key Responsibilities/Deliverables : Liaise with your designated Office Manager to ensure that the Technology provision within the office is performing as expected. Respond to tickets/issues from customers with technical and substantive questions. Log incident details and maintaining a record of progress and issue resolution details. Carry out extensive … remotely using remote access tools to gain control of the customers device. Guide new staff through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Excellent customer service skills Team player with a collaborative style and strong communication skills. Strong More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can … develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: Working alongside the Service Desk Manager, providing 1st line support and escalating to 3rd line where appropriate. Supporting clients through the support desk, via phone calls and online chats Entering and resolving technical tickets in a timely … and professional manner Building and configuring hardware and equipment. Identifying and conducting preventative maintenance on client sites. Take pride in delivering an excellent service to clients About you: Solid MS365 and Azure experience. Happy to work 5 days in the office, Edinburgh City. Excellent Customer Service Skills. Nice to haves (not essential): Basic Server and Networking experience. More ❯

role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can … develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: Working alongside the Service Desk Manager, providing 1st line support and escalating to 3rd line where appropriate. Supporting clients through the support desk, via phone calls and online chats Entering and resolving technical tickets in a timely … and professional manner Building and configuring hardware and equipment. Identifying and conducting preventative maintenance on client sites. Take pride in delivering an excellent service to clients About you: Solid MS365 and Azure experience. Happy to work 5 days in the office, Edinburgh City. Excellent Customer Service Skills. Nice to haves (not essential): Basic Server and Networking experience. More ❯

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … Samsung values will drive your team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial Acumen: You can quickly adapt More ❯

solve business problems, working in partnership with our clients to help in achieving their goals. About the role: Act as the primary contact and ensure the highest levels of customer satisfaction is maintained Preparation of Service Reports and customer presentations Organise regular Customer Service Reviews and meetings Retain accurate documentation in adherence to the Sword … Quality Management System Act as customer point of contact for designated accounts Support Event Management requirements when required Support the Incident Manager role for all major Incidents impacting the allocated customer base Demonstrate a strong sense of urgency in meeting customer needs SLA Management Liaise with Sword operational support to ensure SLA objectives are achieved ITIL focused More ❯

The Scottish Fire and Rescue Service (SFRS) is the largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role. Our frontline is supported by a hardworking team of non … uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function. Overview: We are looking for a Service Desk Apprentice and the aim of this role is to provide a high quality and customer focused first line support service to all end users. Working with the DaTS Service Desk in … receiving, analysing, prioritising, recording, documenting, monitoring, assisting in the management of, and actively resolving end user service requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) system. You will escalate incidents when considered appropriate in order to maintain SLA expectations. This role can be based in any of the following More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

East Scotland area – Hybrid (1 day onsite, 4 days remote) Up to £28,000 DOE Role Overview We are seeking a 1st Line Support Engineer with experience in IT service desk environments to provide professional, customer-focused support. This role involves resolving technical issues, managing tickets, and ensuring high-quality IT services are delivered in line with SLAs. … requests, and problems. Provide first-line support across hardware, software, applications, and networks. Monitor, track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk records and ensure customer expectations are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk … . Desktop, laptop, and thin client support. Desirable: Cisco/Apple/Microsoft certifications, Linux support, server infrastructure knowledge. Personal Attributes Motivated, proactive, and detail-oriented. Strong communication and customer service skills. Ability to work under pressure and adapt to changing priorities. Professional telephone manner. Benefits 7.5-hour shifts (between 8am–6pm). 20 days holiday bank holidays More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯