26 to 50 of 103 Customer Service Jobs in Scotland

team. Visit to learn more. About the Role We are seeking outstanding Executive/VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Title: Customer Service Operator Location: Brydekirk Hours: Monday to Friday About Your Company: My client, has a friendly and welcoming office and are looking for a detail-oriented individual to join our team on a full time basis. The office is a fun place to work and they ...

established international manufacturer and supplier of electrical power solutions, industrial cables and cable management products. With a strong reputation for quality, innovation and customer service, our client supports businesses across the construction, infrastructure, manufacturing, energy, utilities and industrial sectors, providing reliable products that power projects across … investment in the UK market, they are looking to appoint an ambitious Business Development Executive to play a key role in expanding their customer base and strengthening relationships with existing clients. If you're a driven sales professional who enjoys opening doors, building long-term partnerships and delivering commercial ...

Package circa £28k The Opportunity We're working with a well-established and growing managed service provider to find an experienced Technical Specialist to join their service desk team. This is a role providing high-quality, timely technical support to clients — resolving technical issues, maintaining reliable client environments … contributing to a consistent, professional customer experience. The Role You'll work across first- and second-line support, escalating complex or higher-risk issues appropriately. You'll be expected to take ownership of tickets, communicate clearly, keep technical records accurate, and support the continuous improvement of service desk ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Ongoing Support Throughout Your Assignment Day-to-Day Duties As a Van Driver, your duties will include but not be limited to: • Completing customer deliveries in a timely manner while adhering to health and safety guidelines • Working with a Driver's Mate or second driver where required … person lifting • Delivering products to customers' room of choice • Completing residential deliveries safely and efficiently • Providing excellent customer service at all times • Carrying out general warehouse duties as required • Picking, packing and preparing orders for dispatch • Inputting and processing customer orders using computer systems • Assisting with stock ...

join their team in Sighthill, City of Edinburgh. This temporary position offers an exciting opportunity to work in a dynamic environment, where excellent customer service is at the forefront of operations. Key Responsibilities: Proactively represent the organisation on-site, ensuring exceptional customer service in all interactions. ...

join their team in Sighthill, City of Edinburgh. This temporary position offers an exciting opportunity to work in a dynamic environment, where excellent customer service is at the forefront of operations. Key Responsibilities: Proactively represent the organisation on-site, ensuring exceptional customer service in all interactions. ...

user devices across the estate, working as part of a dedicated project team. This is a hands-on Install role requiring strong customer service skills & attention to detail Key Responsibilities Deploy and replace end-user devices across multiple departments. Carry out hardware installations, device swaps, and desk-side … records and asset tracking documentation. Escalate any technical issues to the appropriate support teams. Support the collection and management of Legacy equipment. Deliver excellent customer service while working directly with end users. If you are available and interested in this opportunity, please apply for further information. Please note ...

Analyst The 1st Line Support Analyst will provide the initial support and triage for new and on-going incidents by phone, e-mail, self-service portal, chat and in person (for walk-in customers); for reported incidents, as well as handling service request fulfilment; whilst ensuring a high … level of customer service. This role is the central point of contact for all 1st Line IT related incidents and service requests, supporting internal customers across multiple sites. Role will be based on site in Perth, Scotland and applicants must already be living a commutable distance ...

Help Desk team in the Business Services (BSC) team to ensure all the scoped Services across their lifecycle are managed appropriately across all customer groups. You will work to resolve most commonly reported issues and pass on other more complex issues. You will direct, control and address all transactional … training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress ...

ensure installations are completed to a high standard. Work closely with customers and project teams to ensure installations meet the required specification and customer expectations. Complete installation paperwork, commissioning documentation and site reports accurately and within required timescales. Ensure all work is completed in accordance with relevant industry standards … company procedures and Health & Safety legislation. Provide a professional and customer-focused service while representing the company on customer sites. Liaise with management and customers regarding any technical issues, project requirements or additional works identified on site. Qualifications and requirements for the Fire & Security Installation Engineer: Minimum ...

September The Applications Consultant is responsible for designing, implementing, and governing Salesforce Agentforce solutions that deliver measurable business value, increased workforce productivity, enhanced customer engagement, and operational efficiency across SPEN. Working within the Centre of Excellence, the role will lead the adoption of Salesforce Agentforce, Einstein AI, Data Cloud … work closely with business stakeholders, Salesforce architects, product owners, and implementation partners to identify opportunities for autonomous agents, conversational AI, workflow automation, and intelligent service delivery. The role will ensure Agentforce solutions align with enterprise architecture, security, governance, and responsible AI principles while establishing reusable frameworks, standards, and best ...

central belt of Scotland. Working closely with our Commercial Revenue Operations Senior Manager, you will help drive informed decision-making across Sales, Finance, Customer Service, and Commercial Leadership by delivering accurate, timely, and insightful reporting. This is an exciting opportunity for someone who thrives on analysing performance, improving … processes, enhancing data quality, and uncovering opportunities that contribute directly to commercial growth and customer success. With responsibility spanning Power BI reporting, KPI management, customer feedback analysis, and continuous improvement initiatives, this role offers significant exposure across the business and the opportunity to make a tangible impact ...

30pm/9:00am–5:30pm About the Role Our client is looking for a 1st Line Support Analyst to join their IT Service Desk team in Perth. You'll be the first point of contact for colleagues experiencing technical issues, providing professional and responsive support across hardware, software … hands-on experience across a broad range of technologies. What You'll Do: Provide 1st line IT support via telephone, email, chat and self-service Log, prioritise and manage incidents and service requests through ServiceNow Carry out initial troubleshooting and resolve issues within agreed SLAs Support hardware, software ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain ...

Position Statement HAFS is Hilton's shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner. Job Description The role is responsible … producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas. The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS ...

youll drive brand loyalty, advocacy, and sales. Youll ensure brand standards are consistently met, recommend tailored product solutions through insightful conversations, and create memorable customer experiences. Staying aware of competitors, youll share valuable feedback to help maintain our competitive edge. Your goal: achieve sales targets by driving brand awareness … customer engagement, and exceptional service at every opportunity. Working Pattern: Thursday, Friday & Saturday 1000 - 1800 & Sunday 1200 - 1800 From September until 1st November 2026 WHAT YOULL BE UP TO PRODUCT DEMONSTRATIONS Execute engaging product demonstrations to showcase the Customer Experience Points (CXPs) and benefits of Samsung products ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel … your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed. What a typical day looks like: Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites. Provide on-site technical support, diagnosing faults ...

implementation of the business requirements. The post-holder will be responsible for working within the framework of IT applications which includes, Data Analysis solutions, Customer Service Digital solutions and other Emerging Digital technologies. Working in the Work and Asset Management value stream, this role will undertake the following … detailed designs solutions identified by the Architecture & Strategy team. - Responsible for the oversight and management of 2L and 3L support partners ensuring quality of service and continuous service improvement. Skills, Knowledge & Experience - Significant experience of Application development in an organisation of similar scope and scale to ScottishPower, with ...

million when regional and national services are included. The Role An opportunity has arisen to join NHS Greater Glasgow and Clyde's eHealth Operations service as a Senior Analyst within the Identity and Access Management Team. This is a key role supporting the timely, accurate and secure provision … supervision for administrators within the team. The postholder will act as an escalation point for complex access and provisioning issues and contribute to service continuity, digital projects, improvement initiatives and Board-wide transformation programmes where Identity and Access Management expertise is required. They will also support the maintenance ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...