26 to 50 of 160 Customer Service Jobs in Scotland

IT Infrastructure & Service Delivery Manager On-site £50,000-60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced IT Infrastructure … Service Delivery Manager to lead a global IT support function. You'll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop junior IT staff - technical skills … customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team collaboration. Be More ❯

IT SERVICE DESK MANAGER - 3 MONTHS - £195pd - INSIDE IR35 (hybrid working in Glasgow, Edinburgh, Dundee or Aberdeen) Are you an experienced IT professional with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The company is seeking a talented IT Service Desk Manager to join their dynamic team … and make a real impact. About the Role As the ICT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the company's service desk. This includes managing incident resolution, implementing effective KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all users. Key responsibilities of the … IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective staffing models and schedules to meet 24/7 service requirements Driving continuous improvement initiatives to enhance the overall More ❯

Level 1 (L1) – Service Desk Analyst – Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L1 Service Desk Analyst serves as the initial point of contact for all Amazon Connect and telephony-related incidents and service requests. This role focuses on basic troubleshooting, incident logging, and routing to appropriate support levels. Key Responsibilities - Respond to … and log incidents and service requests related to Amazon Connect and telephony systems. - Perform initial diagnostics for issues such as agent login failures, call routing errors, and device connectivity. - Escalate unresolved issues to L2 or L3 support teams with complete documentation. - Provide timely updates to users and maintain communication throughout the incident lifecycle. - Participate in go-live support and … Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience More ❯

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland. This is home-based fully remote role (Monday-Friday, 09h00 – 17h00) reporting directly to the Client Services Manager. About the role: This is an entry-level opportunity. The ideal candidate could have some working experience within the telecommunications or IT … industry within customer care, support desk, creating and assigning support tickets, preferable knowledge of fixed and mobile telecoms and associated services, or an IT, technical related graduate with an entry-level customer care support background The role of Support & Provisioning Administrator serves as the main point of contact for customer enquiries at varying stages of their journey … from making initial enquiries, through provisioning and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with More ❯

Voice Salary: From £65,000-£80,000 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as … the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a … key role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You'll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car allowance Personal and career development opportunities to More ❯

Engineers. The focus will be the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of tail lift, double deck, VBG … Shutter door equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards … at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface - keeping the customer informed. Assist with More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customer experience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical engineering performance … in all that you do A team player, willing to continuously and proactively collaborate, share, and seek information and guidance Self-driven to make a significant contribution to maximising customer service What does CONVERGIX Offer You? Here at CONVERGIX, we offer a generous compensation and benefits package including: Company Pension Life Cover Income Protection Annual leave ABOUT CONVERGIX More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness , including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset open to new More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness , including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset—open to new More ❯

their team. If you are interested and meet the person specification of the job role, please apply below. The Job Youll be Doing; Provide first level contact to the customer, handling and processing any customer enquiries appropriately and within the required timescale. Work with the account managers and operations team to provide hire solutions. Prepare and issue customer quotations. Check and process any customer orders received and liaise with workshop regarding on time delivery. Ensure all Hire Orders are invoiced monthly or timely invoicing after hire return including any reported damages or losses. Ensure all spreadsheets and systems are maintained and updated accurately. Collaborate with other departments and team members to provide admin support and customer More ❯

Quality Schedule. You will be responsible for forecasting capacity needs, coordinating resources, managing scheduling conflicts, and ensuring Quality activities are delivered on time and in line with business and customer expectations. Provide effective line management and manage future growth/development of the Planning team in line with increased Manufacturing capacity and throughput. Forecast staffing needs and identify resource … to ensure alignment with contractual and operational timelines. Line manage Planning team members and support their development in line with business growth. Uphold the highest levels of confidentiality and customer service. Ensure compliance with all Health & Safety and GMP requirements. About You Experience working in a cGMP pharmaceutical or biologics manufacturing environment. Background in Manufacturing or Quality scheduling within … functions. Outstanding organisational and planning skills. Ability to deliver results under pressure and to deadlines. Skilled communicator with the ability to explain complex information clearly. Adept at stakeholder and customer relationship management. Proven record of effective negotiation and coordination. Detail-oriented with a drive for continuous improvement. Emotional resilience, positivity, and adaptability in a fast-paced environment. Committed to More ❯

We're Hiring - Customer Service Executive Salary - £25,000 Location - Bellshill, Glasgow Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing … nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Customer Service Executive ! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make … a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers. Key Responsibilities: Manage incoming telephone calls & email correspondence from customers. Identify, investigate, and resolve a query, complaint or general enquiry from customers. Communicate with customers moving to other providers with the aim to maintain services. More ❯

Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £13,379.73, rising to £13,698.13 after 8 months, plus an uncapped commission scheme Start Date: 15th September 2025 Training Shifts: Monday - Friday 9:00am - 13:15pm for 5 weeks from More ❯

Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £13,379.73, rising to £13,698.13 after 8 months, plus an uncapped commission scheme Start Date: 15th September 2025 Training Shifts: Monday - Friday 9:00am - 13:15pm for 5 weeks from More ❯

Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £13,379.73, rising to £13,698.13 after 8 months, plus an uncapped commission scheme Start Date: 15th September 2025 Training Shifts: Monday - Friday 9:00am - 13:15pm for 5 weeks from More ❯

An opportunity has arisen for a Service Administrator/Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions. As a Service Operations Administrator , you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems. This … full-time, permanent role is office-based offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system Coordinating responses to consumable-related queries and keeping customers regularly updated Managing the Meter Management programme, including monitoring and reporting … asset and inventory records Ensuring training and knowledge are kept up to date Performing administrative duties with accuracy and diligence What we are looking for: Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role. Strong interpersonal skills and a professional telephone More ❯

An opportunity has arisen for a Service Administrator/Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions. As a Service Operations Administrator , you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems. This … full-time, permanent role is office-based offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system Coordinating responses to consumable-related queries and keeping customers regularly updated Managing the Meter Management programme, including monitoring and reporting … asset and inventory records Ensuring training and knowledge are kept up to date Performing administrative duties with accuracy and diligence What we are looking for: Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role. Strong interpersonal skills and a professional telephone More ❯

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯

Reed Technology is proud to be partnering with a prestigious telecom network provider based in Edinburgh, currently seeking to expand their IT team with the addition of a skilled Customer Service/Service Desk Support Analyst . This is a 6-month Fixed-Term Contract (FTC) , operating on a hybrid working model (2–3 days per week … in the office). Responsibilities: Join an established Service Desk team to support clients by handling service requests via tickets, phone calls, and emails. Deliver efficient and professional first-line support, ensuring timely resolution or escalation of issues. Accurately log and manage incidents and service requests in accordance with standard operating procedures and defined SLAs. Triage and … hosted platforms and systems. Act as point of contact with external technology providers to report, track, and progress ongoing technical issues. Requirements: Previous experience working in an ITIL-based Service Desk environment. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical users. A customer-first mindset with a commitment to More ❯

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide … required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve … role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real More ❯

the execution of IS Services through optimized processes and support from our IS outsource partners (TCS, Wipro, and Albion). The role involves working closely with the business and service partners to ensure quality delivery and availability of all IS services. It also includes managing local and global D&T partners supporting infrastructure to ensure services meet SLAs. Duties … Coordinate project activities with local service providers Achieve high customer satisfaction levels, measured via the annual CS survey Develop and maintain an annual operating plan aligned with D&T strategy and local priorities Act as the trusted point of contact for knowledgeable D&T management to the business Establish effective relationships internally and externally to enable outcome achievement … communicate technical concepts simply and effectively in business language Knowledge of general information security management Ability to build and maintain successful relationships across the business, D&T community, and service delivery teams Good understanding of business processes Broad technical and functional knowledge of applications supporting the business, including legacy systems Excellent organizational, customer service, and employee relation More ❯