26 to 50 of 63 Customer Service Jobs in Scotland

support function within a legal or professional services environment . You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting. Key responsibilities: Lead and manage the IT support team and service desk Ensure timely resolution of incidents and service requests Support and maintain core business and legal applications Work closely with stakeholders to align IT support with business needs About you: Proven experience as an IT Support Manager Background in a legal or professional services environment Strong leadership, communication ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home … environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within ...

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify ...

clients providing expert guidance, proactive support and technical insight to help them realise maximum value from our solution and ensure long-term retention and customer satisfaction. You will be reporting directly to the Head of Arbitral Institutions and will be responsible for bridging the gap between technical delivery … customer success. You will play a critical, hands-on role in ensuring the provision of exceptional customer service whilst maintaining operational stability, working closely with the Head of Arbitral Institutions to support the customer's goals and our business priorities. What you'll be doing Relationship ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite) Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time … government SC clearance, with those already holding an active clearance being particularly favourable. In this role, you'll focus on: Providing top-tier customer support, addressing a wide range of IT queries. Using your analytical and troubleshooting skills to swiftly resolve issues. Working with automated ticketing systems within ...

Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite) Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time … government SC clearance, with those already holding an active clearance being particularly favourable. In this role, you'll focus on: Providing top-tier customer support, addressing a wide range of IT queries. Using your analytical and troubleshooting skills to swiftly resolve issues. Working with automated ticketing systems within ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … work on the frontline of the service, delivering fibre network connections directly to customers’ properties. Reporting to a Fibre Team Leader, you will work to a scheduled appointment diary and play a key part in the rapid deployment of ultra-fast fibre networks across rural towns and villages. ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … work on the frontline of the service, delivering fibre network connections directly to customers’ properties. Reporting to a Fibre Team Leader, you will work to a scheduled appointment diary and play a key part in the rapid deployment of ultra-fast fibre networks across rural towns and villages. ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

cross-functional software engineers. Youll play a key role in ensuring that our clients products are developed in line with the strategic roadmap meeting customer needs while supporting delivery teams to achieve excellence. The Role: Contribute to and implement the product strategy and related commercial business cases. Evaluate client … requests, end user insights, industry drivers, and competitor capabilities to identify enhancements Write features/user stories to implement the product strategy, enhancements and customer requests Drive the process of analysis and estimation within the Software Delivery team to provide a plan Manage product roadmap priorities to ensure development ...

Product & Voice Ops - Provisioning Engineer - GammaLabs A bit about us At Gamma, were more than just a leader in Unified Communications as a Service (UCaaS) were a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across … automation procedures. Participate in network projectwork orcustomer change activitieswhich mayalso include out of hours. Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations. Assist withthe creation and maintenance of technical documentation. Be a self-starter, proactive, highly organized ...

with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support/Service Desk/Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations … office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks ...

level Marine Engineering qualification. Demonstrable experience in marine operations or an offshore environment. Demonstrable experience in populating, supporting and maintaining fleet management systems. Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding. Understanding and application of Operational and Development Project Lifecycle inclusive … internal and external use. Maintain and update product release notes and user guides as part of the development project/sprint phases plus update Customer Support Knowledge Base as and when required. Act as Product Owner for ongoing development project/sprint cycles, maintaining the Azure DevOps backlog ...

Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite) Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time ...

value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping ...

design, fabricate, install, commission and maintain for commercial and industrial applications! Due to the consistent growth and expansion their now looking for Fire System Service Engineer who's familiar in the install, commission and maintenance on Fire Alarms, Emergency lighting and Sprinklers to join them ASAP! This … Phone + Laptop + Paid Travel & Enhanced Overtime Rates! Job Duties Include: Maintenance & Repair of fire protection equipment in line with current standards and customer requirements. Responding to demand service calls on all types of fire systems, emergency lighting & equipment. Participating in our on-call out rota. Carry ...

exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. … Conduct site surveys and verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. Training We'll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting ...

Technical Business Support Consultant to join its growing technology team. This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support , and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation . The role sits … development. Key Responsibilities As Technical Business Support Consultant, you will: Provide first-line technical support for online booking tools and agent systems Respond to customer and internal technical queries via email and support ticketing systems Diagnose and troubleshoot issues across multiple travel booking platforms Escalate complex technical issues ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

modules and assessments. Desirable skills: Basic understanding of computers, operating systems, and networks. Strong problem-solving skills and attention to detail. Good communication and customer service skills. Ability to work as part of a team and follow instructions. Enthusiastic and willing to learn new technologies. Must have ...

enable our clients to focus on their business while we manage their technical needs, reducing costs and minimizing downtime. With a flexible and customer-focused approach, our solutions prioritize client satisfaction by addressing unique business IT requirements. Our expertise allows businesses to operate seamlessly while we handle IT issues … maintaining hardware and software, and enhancing system security. You will collaborate directly with clients to deliver tailored IT solutions and ensure high standards of customer satisfaction. Qualifications Technical expertise in IT system troubleshooting, hardware setup, and software configuration Knowledge in network security, recovery systems, and business continuity planning Proficiency ...

Windows and Mac devices. Execute Windows OS migrations, including troubleshooting during and post-migration. Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes. Assist with cloud-based application deployments and ensure compatibility during migrations. Contact users to confirm migration details and assist with manual data … Familiarity with VDI/DaaS platforms and migration best practices. Ability to work independently and adapt in a fast-paced environment. Excellent communication and customer service skills. Experience with tools like Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams. Familiarity with Windows 10/11 upgrade processes ...

commencement to practical completion. Whilst also, ensuring that profitability is maintained or improved through effective leadership. As well as the provision of high-quality customer service and interface with relevant support functions allocated to the project, e.g. planning, commercial, technical and safety, etc. Some of the key deliverables … quality and commercial plans to achieve targets within agreed timescales and cost constraints. Relationship with Customers - Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Technical - Ensuring design and installation meets internal and client specifications ...

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive … hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services ...