26 to 50 of 138 Customer Service Jobs in Scotland

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on/… nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »

the wider IT team to implement MacOS policies, configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our … users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues … relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic. The following areas of experience are not essential, but are desirable experience for this role; • Knowledge of Insurance market Applications such more »

Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »

relationships to drive long term value for our clients through innovative solutions and services. Job Overview: We are seeking a highly motivated and experienced Service Manager to join our Facilities team, specialising in Water Hygiene & Legionella . As a Service Manager, you will be responsible for overseeing the … daily operations of our service department and ensuring exceptional customer service. If you have a passion for providing excellent service, strong leadership skills, and knowledge of the Water Hygiene & Legionella industry, we want to hear from you! Job Duties: · Provide support to enable growth of the environmental … the Water Supply (Water Fittings) Regulations & Byelaws:- Installing Thermostatic Mixer Valves Repairing or replacing water heaters Removal of dead-legs (redundant pipework or water service) or other unwanted water services Insulating water storage tanks and its associated pipe work Re-configuration of pipe work within a cold water storage more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

get underway and headcount continues to expand. The role: This position is suited to a proactive go-getter who finds joy in delivering outstanding customer service and flourishes within a collaborative team setting. This pivotal role encompasses the management of incidents, service requests, and administrative tasks. The … Service Desk operates from 8:30 am to 5:00 pm, Monday to Friday. Flexibility is key, as schedules may be tailored to accommodate operational needs. Key Responsibilities: Provide comprehensive technical support for the team. Oversee IT asset procurement and register management. Master and support all technology services. Handle … Document incident resolutions thoroughly in the ticketing system. Conduct desktop-level remote troubleshooting, including software updates and system configurations. Escalate complex incidents and identify service trends. Ensure quality follow-ups post-incident resolution. Manage user access requests and conduct access reviews. Carry out routine IT operational tasks. Participate in more »

get underway and headcount continues to expand. The role: This position is suited to a proactive go-getter who finds joy in delivering outstanding customer service and flourishes within a collaborative team setting. This pivotal role encompasses the management of incidents, service requests, and administrative tasks. The … Service Desk operates from 8:30 am to 5:00 pm, Monday to Friday. Flexibility is key, as schedules may be tailored to accommodate operational needs. Key Responsibilities: Provide comprehensive technical support for the team. Oversee IT asset procurement and register management. Master and support all technology services. Handle … Document incident resolutions thoroughly in the ticketing system. Conduct desktop-level remote troubleshooting, including software updates and system configurations. Escalate complex incidents and identify service trends. Ensure quality follow-ups post-incident resolution. Manage user access requests and conduct access reviews. Carry out routine IT operational tasks. Participate in more »

and remotely for our hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you’ll provide a broad range of software and hardware … support to our employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to our IT solutions and you will help ensure those issues are resolved effectively and efficiently. At CHAS our ambition is to reach every family in … make the most of the short time they have together because no-one should face the death of their child alone. As an IT Service Analyst, you will be instrumental in enabling our staff and volunteers to provide the very best service to the families we support. About more »

and remotely for their hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you'll provide a broad range of software and hardware … support to their employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to their IT solutions and you will help ensure those issues are resolved effectively and efficiently. Their ambition is to reach every family in Scotland who … make the most of the short time they have together because no-one should face the death of their child alone. As an IT Service Analyst, you will be instrumental in enabling their staff and volunteers to provide the very best service to the families they support. About more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

This role is coveringGlasgow to Ayrshire To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products … and functionality. Respond to customer service requests for the repair of business equipment. Ca... more »

group websites up to date and functional Assist in IT documentation and business processes for continual improvement Ability to liaise with external advisers and service providers Assist in the preparation of reports and service planning Requirements Two or more years experience in an IT Support role Strong customer service skills Experience with VM Ware Knowledge of Networking protocols Experience with Active Directory Experience with Microsoft Office 365 The Benefits Planned career progression Great team environment Regular off-site training excellent working environment Service level awards and incentives This is an excellent opportunity for an IT more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

FINTEC recruit is seeking a Field Service Engineer for a service provider based near Bathgate.You will be joining an existing team providing customer service to their clients around the Edinburgh and central belt area.You will be based from home, company van, phone .Salary is up to more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer's workflow. Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer’s workflow. • Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »

Field Service Engineer Glasgow £34,000 - £35,000 Basic + Overtime (OTE £60,000) + Career Progression + Technical Training + Company Van + Door to Door + Growing Company + Package + Immediate Start Earn in excess of £60 '000 in your first year as a field service … engineer and thrive working for a company where you will receive technical development and become a specialist in a great industry. You will be customer facing working for a great company who are recognised as market leaders. This expanding and forward thinking business specialises in providing a high quality … service to customers in commercial industries & due to excessive growth, they are looking to bring on and invest in an additional field service engineer. Significantly increase your earnings with continuous overtime, paid at a premium rate whilst working with a company who will invest in you to become more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: • Excellent knowledge … and performance reporting • Provide support for L2 and L3 Operational activities & troubleshooting • Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments • Demonstrate the ability to methodically work through issues • Must be able to deal directly with clients in a friendly and highly confident manner more »

Field Service Engineer Nationwide Service Provider M8 Corridor Salary: £26,000 - £32,700 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Are you ready to work on a wide range of equipment including load lifters, steps … where you will shadow one of their many long serving Engineers. Full backup head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout the central … be qualified to NVQ level or above in mechanical engineering, be comfortable using mechanical hand tools and have some experience of working on the service, repair and maintenance of mechanical equipment such as heavy vehicle plant, machinery, forklift trucks, farm machinery, tractors, road sweepers, powered access or marine plant. more »

Field Service Engineer Nationwide Service Provider M8 Corridor Salary: £26,000 - £32,700 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Are you ready to work on a wide range of equipment including load lifters, steps … where you will shadow one of their many long serving Engineers. Full backup head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout the central … be qualified to NVQ level or above in mechanical engineering, be comfortable using mechanical hand tools and have some experience of working on the service, repair and maintenance of mechanical equipment such as heavy vehicle plant, machinery, forklift trucks, farm machinery, tractors, road sweepers, powered access or marine plant. more »

Field Service Engineer Nationwide Service Provider M8 Corridor Salary: £26,000 - £32,700 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Are you ready to work on a wide range of equipment including load lifters, steps … where you will shadow one of their many long serving Engineers. Full backup head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout the central … be qualified to NVQ level or above in mechanical engineering, be comfortable using mechanical hand tools and have some experience of working on the service, repair and maintenance of mechanical equipment such as heavy vehicle plant, machinery, forklift trucks, farm machinery, tractors, road sweepers, powered access or marine plant. more »