51 to 75 of 103 Customer Service Jobs in Scotland

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across ...

skills and knowledge of the business unit by keeping up to date with the latest technology and best practice Taking a key role in customer projects from a technical point of view with support from our Project Management team Guide and mentor less senior members of the team Contribute … initiative Exceptional verbal/written communication skills Flexible approach to time management Ability to multitask, work under pressure & meet deadlines Excellent customer service skills Analytical approach to problem solving Personally motivated to develop your skills High attention to detail & consistently following procedure Work well within a team, sharing ...

macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets through to resolution ** Maintaining accurate technical documentation ** Delivering excellent customer service What We're Looking For ** Commercial experience in a 2nd Line IT Support role ** Strong Microsoft 365, Windows and Mac support experience ...

What were looking for We are looking for someone with excellent communication skills and a can-do attitude, who can focus on giving great service to our customers. What youll be doing Roles and Responsibilities : Driving the company van for customer deliveries or collections, always ensuring a professional … service to uphold the companys reputation. Planning routes effectively to maximise the efficient delivery of customers orders. Conduct client site surveys to ensure safe delivery and collection of equipment. Installation of IT equipment at client sites (training will be provided) Support the warehouse to ensure health & safety and that ...

Motability Operations Ltd is seeking a customer insight & analytics specialist to lead the design and delivery of an outcomes insight programme that demonstrates customers understand MO products, services and communications. The role sits in the Customer Insight & Analytics team and reports to the CX Insight Lead. You will … work closely with Legal & Compliance, In-life Customer Service, Operations, Finance, Marketing Communications, CX and Tech to bring together customer research, behavioural #J-18808-Ljbffr ...

internal services. * Identifying issues proactively and take any corrective actions necessary to sustain the environment. * Assisting with the resolution of unusual or escalated customer service issues related to datacentre and network services to ensure that any disruption is minimised. * Responding in a timely manner to datacentre and network … issues in order to maintain a highly available service to the business. * Developing and maintaining relationships with technical colleagues working in Engineering, allowing closer collaboration. * Reviewing and recommending new technologies with the aim of improving existing services. * Training and mentoring junior colleagues to raise their levels of expertise ...

nationwide provider of mechanical, electrical and fabric maintenance services, supporting over 3,000 locations across the UK. Renowned for engineering excellence, exceptional customer service and a dedicated 24/7 helpdesk, we deliver high-quality planned and reactive maintenance solutions through a strong people-focused and self-delivery … approach. Responsibilities: Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates. Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated ...

Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved … line support; troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. Role & Responsibilities Supporting ...

successes, with an exciting roadmap in place. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

data set to support AHP workforce planning models. Collecting and analysing this data will enhance the organisation's ability to make informed decisions about service capacity and the effective deployment of AHP resources. Key tasks will include but will not be limited to: Understand the background to the Occupational … using SQL and R Report preparation using Power BI or similar dashboard software Creation of technical documentation for analytical workflows Excellent stakeholder management and customer service skills Ability to manage internal and external stakeholders across different levels of seniority Ability to respond to confidential and sensitive situations with ...

Level 1 and 2 support for calls relating to the Corporate End User Estate. - Assist with the work of IT colleagues running the IT Service Desk. - Monitor systems for critical and important patch notices, and escalate to senior members of EUP. - Complete tasks passed on from senior members … using Config Manager for building endpoints Desirable Skills: - Experience of working in an ITIL based IT environment. - Experience of working on an IT Service Desk. - Experience of providing Enterprise wide IT support in a large organisation. - Good customer service skills and experience. If you would like ...

with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation. As part of the team working in the Digital Division … required for this role. Key Responsibilities: Providing end user support, both remotely and on-site, supporting multiple technologies. Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. ...

problems Friendly and approachable when helping others A logical, practical and methodical approach to solving problems An understanding of the importance of excellent customer service An understanding of the importance of confidentiality and information security when dealing with information relating to pupils, staff and the Academy Some experience … applications Working week: 35 hours per week, Monday to Friday, 8am – 4pm Benefits: 35 days holiday per year rises to 40 after 5 years service Access to gym, swimming pool and strength and conditioning suite Free onsite parking Retailer discounts Employee assistance programme Future prospects: Should you perform well ...

Recruitment Partner: 4way Recruitment Ltd - Specialists in finding the right talent across the full spectrum of Fire and Security roles since 2015. About Our Customer 4way Recruitment has partnered directly with an accredited provider to secure a permanent Fire & Security Engineer for their expanding team. Our client … commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Call ...

positive difference to people’s lives and communities across the West of Scotland. With a strong reputation for delivering high‐quality homes and excellent customer service, we are driven by our values of respect, integrity, and inclusion. As we continue to evolve and strengthen our services … candidate will demonstrate exceptional interpersonal and influencing skills, a commitment to continuous improvement, and the resilience to meet challenging objectives. You will champion a customer‐focused culture, ensuring that both internal and external service standards remain outstanding. Experience of managing corporate functions such as HR, IT, and governance ...

optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current Apply departmental escalation policy in response to any customer complaints Undertake additional duties as requested by the TMS Team Lead Person Specification At 3t our values of Innovation, Collaboration and Excellence … have: Essential Criteria: Excellent coordination/organisational skills Excellent communication/strong interpersonal skills The ability to talk to all levels of company representatives Customer service experience Sound knowledge of the Oil & Gas Industry as an advantage Excellent IT skills (MS Office) Software system experience as an advantage ...

administrative support. Positive attitude with a strong willingness to contribute to team objectives. Adaptable and quick to learn new systems and processes. Strong customer-service mindset with a collaborative approach. Eager to develop a long-term understanding of SLB business operations. Proficient in Microsoft Office Suite (Excel, PowerPoint ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

Join a leading technology company as an IT Support Technician (Level 2)! Job Overview This role supports a financial services customer and requires candidates to pass financial clearance. The successful candidate will provide both on-site and remote desktop support, perform hardware break-fix activities on desktops, laptops … position also involves supporting bank branch infrastructure, including thin clients, network connectivity, chip-and-pin devices, voucher readers and passbook printers, while delivering excellent customer service. A driving licence and access to transport may be required, as occasional travel to bank branches across Scotland may be necessary, with mileage ...

Recruitment Partner: 4way Recruitment Ltd - Specialists in finding the right talent across the full spectrum of Fire and Security roles since 2015. About Our Customer 4way Recruitment has partnered directly, with an accredited provider to secure a permanent Fire and Security Minor Works engineer for their team. Working … responsible for the installation, modification and commissioning of Fire Alarms, CCTV, Access Control and Intruder Alarm systems while delivering a first-class service to customers. Salary and Benefits - Fire & Security Minor Works Engineer Competitive salary of £38,000 - £44,000 Regular overtime available to increase your annual earnings Ongoing ...

solutions that meet business requirements Lead system integration efforts, ensuring seamless connectivity and interoperability between various systems and platforms. Utilize Salesforce to enhance customer relationship management and streamline business processes. Collaborate with cross-functional teams, including marketing, IT, and customer service, to ensure successful project delivery. Qualifications ...

client needs. Designing and delivering functional elements, including configuration and customisation without code. Creating and maintaining solution documentation to support successful delivery. Facilitating customer workshops and meetings, ensuring requirements are clearly captured and agreed. Providing input into solution design and validating that delivered solutions meet business needs. Testing, validating … partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks ...