51 to 75 of 157 Customer Service Jobs in Scotland

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide … required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve … role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real More ❯

the manufacturing and engineering sector , known for delivering high-quality, industry-leading solutions to a diverse range of clients across the UK and beyond. With a strong focus on customer satisfaction, operational excellence, and continuous improvement, Our client is growing its commercial team and is looking for a Sales Administrative Assistant to join the business and provide critical support … wider sales function. This is a great opportunity for someone who enjoys working in a fast-paced, collaborative environment and is passionate about supporting business operations and enhancing the customer journey. Key Responsibilities: Act as a key administrative support for the external sales team, ensuring timely completion of quotations, tasks, and follow-ups. Maintain and update customer and … within internal systems. Assist with incoming communications, including calls, emails, and other sales-related correspondence. Liaise between customers and the sales team to ensure fast, professional communication. Collaborate with Customer Service to support the resolution of customer issues or complaints. Prepare sales documentation, including presentations, proposals, contracts, and quotations. Monitor outstanding actions and follow up with sales More ❯

Do you have a keen interest in good customer service and want to start your career in IT? Park's Motor Group is a private family-owned business which takes great pride in being Scotland's leading independent motor group. Our dealerships cover a diverse range of manufacturers and we have an impressive range of vehicles and services. … a diploma with QA, receiving support and mentoring throughout the placement. Responsibilities: Answer and log IT support calls from users. Provide 1st line support to our users. Provide excellent customer service both verbal and written to end users. Keep users up to date on progress of their calls. Problem solve issues based on the information you have been … an infrequent Saturday 8am – 12pm. Benefits: For you: Access to the company pension scheme. Colleague introductory scheme. Industry leading discounts on purchases on new and used cars. Death in service benefit. For you and your family: Discounted servicing. Subsidised car purchase scheme. Employee assistance programme. 24/7 remote GP. Medical second opinions. Unlimited mental health support. Physiotherapy help More ❯

Lead Salary: From £55,000-£69,500 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as … policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection Apply to find out about our other benefits What you'll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations More ❯

van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via our bespoke reporting tool. You will deliver exceptional customer service and support the Account Delivery Team. Are you the right person for the job? CSCS (Construction Skills Certification Scheme) card Experience in completing trade-specific tasks such … usage daily via the bespoke reporting system. Travel to job sites using the company vehicle provided to you, equipped specifically to hold and manage your maintenance stock. Deliver exceptional customer service and provide ongoing support to the Account Delivery Team. Visiting retail properties to carry out repairs & maintenance as per the schedule arranged for that day Carry out More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge … diagnose and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's More ❯

exciting and vital role which reports directly to the Board of Directors. Your duties would include but would not be restricted to: Responsible for Managing the dedicated Client Technical Service Team Managing and Reporting KPI's Procurement of Supply Chain Partners Job Costing Supporting Operations Manager with daily operational tasks Liaising with clients both internally and Externally Building and … Scheduling Skills and Experience: Previous experience in a similar role is essential. Facility management or trade experience preferred Excellent Communication Ability to work to Deadlines Ability to Multitask Excellent Customer Service A strong leader with experience of managing people. Excellent problem-solving ability and a passion for continuous improvement. Knowledge of Microsoft packages including excel is essential Job More ❯

exciting and vital role which reports directly to the Board of Directors. Your duties would include but would not be restricted to: Responsible for Managing the dedicated Client Technical Service Team Managing and Reporting KPI’s Procurement of Supply Chain Partners Job Costing Supporting Operations Manager with daily operational tasks Liaising with clients both internally and Externally Building and … Scheduling Skills and Experience: Previous experience in a similar role is essential. Facility management or trade experience preferred Excellent Communication Ability to work to Deadlines Ability to Multitask Excellent Customer Service A strong leader with experience of managing people. Excellent problem-solving ability and a passion for continuous improvement. Knowledge of Microsoft packages including excel is essential Job More ❯

exciting and vital role which reports directly to the Board of Directors. Your duties would include but would not be restricted to: Responsible for Managing the dedicated Client Technical Service Team Managing and Reporting KPI s Procurement of Supply Chain Partners Job Costing Supporting Operations Manager with daily operational tasks Liaising with clients both internally and Externally Building and … Scheduling Skills and Experience: Previous experience in a similar role is essential. Facility management or trade experience preferred Excellent Communication Ability to work to Deadlines Ability to Multitask Excellent Customer Service A strong leader with experience of managing people. Excellent problem-solving ability and a passion for continuous improvement. Knowledge of Microsoft packages including excel is essential Job More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. Snowflake … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Proven experience in a technical support role Strong understanding of Microsoft ecosystem and networking Experience with cloud platforms Familiarity with server management, virtualisation, and backup solutions Excellent troubleshooting and customer service skills What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career development and paid certifications Hybrid working options and modern equipment More ❯

experience as a Project Manager or Senior Project Manager in a fast-paced, technology-driven financial services environment, preferably with Investment and Pensions experience. Proven track record of delivering customer service and customer-facing digital solutions through in-house and third-party IT capabilities. Experience in both waterfall and agile methodologies, with a proactive mindset to determine More ❯

procedures to enable the department to add value to the Contract Requirements: Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment. Strong customer service and communication skills, with a professional and proactive approach. Good commercial awareness and experience with financial reporting. Proficient in Microsoft Excel (intermediate to advanced level) and general More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

a positive team environment. Adaptability: Willingness to learn new skills and adapt to changing priorities IT skills : Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. Customer service skills: Providing excellent service to both internal and external customers. Salary: £15,704 - £20,800 per annum (depending on age) Working hours: 40 hours per week More ❯

appropriate use of barcoding and till buttons to promote stock accuracy Develop relationships with HNWI/collectors to encourage repeat custom. Experience Manage online booking system to maintain excellent customer service and provide up to date information to potential visitors Apply forward planning and organisational skills to coordinate trade visits with Brand Home experiences to ensure excellent experience … control overhead costs with particular attention to labour costs. Be aware of Brand Home monthly P&L report and suggest actions to ensure viability of operations Respond to all customer e-mails, phone call, voicemail and trip advisor reviews in an acceptable time frame To use E1 to arrange payment of BH invoices and to log work tickets for … Leadership Skills with experience in Management and ability to manage a large team. In-depth understanding of Experience Management such as tour operations, tastings, bar with ability to handle customer needs, requests, complaints, and capacity to maintain a fun and safe environment. Flexible attitude and comfortable to work in a fast-paced and dynamic environment, with the ability to More ❯

This local luxury business service provider is looking for a talented and professional Customer Service Representative to join their team in Aberdeen. Monday to Friday, no evenings or weekends. What's in it for you as a Customer Service Representative? Great pay and benefits An opportunity to work for a successful and growing company A … chance to work for a company who will support your development A luxury working environment What will you be doing as a Customer Service Representative? Assisting the General Manager in running the building to the highest possible standard Dealing with customer queries or complaints efficiently and professionally Ensuring the building is maintained to the highest 5* standards … repair as quickly as possible. Monitor housekeeping, making sure standards are kept high Deliver tours of the building to prospective customers What experience are we looking for in a Customer Service Representative? 2+ years' experience delivering exceptional 5* customer service Experience managing others, training others and supporting staff development Experience in assisting to manage a commercial More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯