126 to 149 of 149 Service Delivery Jobs in Scotland

model (technical and/or business) with a proven track record supporting business-critical applications. Skilled in identifying and implementing innovation and improvements in service delivery. Excellent skills in working with business, technical teams and external vendors and developing strong stakeholder relationships. Excellent documentation skills. Role Responsibilities Daily monitoring … Intapp Time, Emburse, Enable (ERM). Analysing data feeds in Integration Builder to ensure accurate system integration. Handling missing time queries from both Legal Service and Business Service colleagues. Administering system access control and configuring system security. Proactively respond to queries and requests via email, telephone, and Fresh ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

onsite team. What Youll Be Doing Ensure reliable and secure IT services across two manufacturing sites, helping to minimise downtime and improve service delivery. Lead and develop a team of three IT Technicians, providing guidance, support and technical expertise. Remain actively involved in IT support and problem-solving, assisting … Support and improve factory-floor applications, including product traceability and labelling systems. Work collaboratively with colleagues and stakeholders to deliver local IT projects and service improvements. Help maintain a secure and resilient IT environment that supports day-to-day business operations. Coordinate priorities across both sites and ensure users ...

fixed term contract. Working with colleagues across Opencast, you will be responsible for developing high-quality, compelling responses which showcases our credentials, expertise and delivery experience in response to client requirements. Opencast works across a range of public sector frameworks, so you will have the opportunity to work … encourage applications from candidates that can demonstrate these core skills: Bid-writing experience, ideally within a technology consultancy. Knowledge of technology consultancy services, delivery methods and technologies. Experience responding to government frameworks, including DOS or similar public sector opportunities. Experience working collaboratively to identify win themes and differentiators. Experience ...

providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self management and community recovery services to support people across Scotland to manage their health as well … track record of managing modern cloud-based systems, virtual environments and technologies, and IT infrastructure, alongside a passion for continuous improvement and customer-focused service delivery. Equally comfortable shaping departmental priorities as rolling up your sleeves to resolve operational challenges, you will be a collaborative leader who can inspire ...

teams and stakeholders to deliver safe and effective digital services that support patient care. This post combines operational support, technical leadership, supplier engagement and service improvement responsibilities and contributes to Digital Services projects, upgrades and transformation initiatives. Additional Information Specific to the Role Provide expert support for GP Applications … associated clinical systems. Investigate, diagnose and resolve complex application incidents and service requests. Monitor system performance and proactively address issues impacting service delivery. Ensure applications remain supported, secure and available to users. Maintain application documentation, support procedures and knowledge articles. Specialist System Support Vision Hosted Support and troubleshoot ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland … tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services. PSD Scotland Technology Service has created a strategic programme for the transformation of digital based services to allow PSD Scotland to become a leading digital organisation in Scottish ...

make mission-critical decisions with clarity - turning precision into progress. What You Will Do... You will lead Qualitrol’s software-enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously improve how we build—championing modern practices such as AI-assisted delivery, continuous integration, test-driven development, and systematic problem solving. You’ll partner across global business and technology teams to align priorities, manage delivery ...

background in Earth Observation missions We're looking for a Spacecraft Operations Engineer to join a growing space team supporting the operation, commissioning and delivery of satellite missions. This is an opportunity to work directly with live spacecraft , from launch and commissioning through to routine mission operations, with responsibility … orbit testing and validation activities. Command, monitor and maintain the health of live satellite missions . Support Earth Observation mission operations , planning and service delivery. Investigate and resolve in-orbit anomalies , identifying trends and preventative actions. Develop and maintain operational procedures, technical documentation and reports . Support ground testing ...

automation platforms using Terraform, Python, APIs, and CI/CD pipelines, and exploring AI-driven and agentic approaches to improve network operations, investigations, and service delivery. This is an opportunity to influence enterprise-wide architecture, drive innovation, and help define the future of networking, security, automation, and AI-enabled … access. Build automation and Infrastructure as Code solutions using Terraform, Git, CI/CD pipelines, APIs, Python, and cloud-native tooling. Contribute to self-service networking and platform engineering capabilities that improve consistency, reliability, and speed of delivery. Develop AI-enabled operational capabilities that support network investigation, incident response ...

will assess how teams are currently structured, how work is delivered across different departments and where opportunities exist to improve consistency, efficiency, accountability and service delivery. You will lead a number of transformation and operational improvement projects, taking these from initial discovery and scoping through to implementation, adoption … function and identifying opportunities for development and upskilling. Working with internal stakeholders to develop appropriate training, career development and capability frameworks. Establishing meaningful KPIs, service standards and management information to demonstrate performance and impact. Building strong relationships with senior stakeholders and influencing individuals with differing priorities and established ways ...

resolve faults on traffic signal assets and any other equipment covered within the scope of the Traffic Signal Maintenance (TSM) contract. Completion and delivery of both reactive & proactive maintenance tasks, ensuring high quality standards are achieved at all times. Periodic inspections of traffic signal assets, ancillary equipment and/… other digital platforms as required. Support contract management team and customer with site surveys and visits to assist in the efficient and safe delivery of works. Complete works in accordance with contract specific requirements, such as adhering to response & repair times or carrying out periodic/planned works ...

users get the most from their solutions. You will produce reporting and analysis, turning data into valuable insights that support informed decisions, service improvements and cost-saving opportunities. Collaborate with customers, Credit Control and internal teams to resolve issues, drive efficiencies and continuously enhance service delivery. … proactive and solutions-focused, always looking for ways to drive efficiencies, deliver value and support business objectives. You’ll be passionate about delivering outstanding service, with the confidence to support a diverse customer base, including VIP users, while maintaining high standards of accuracy and professionalism. Worried that ...

adherence to High Life Highland’s policies. Resources - to contribute to the management of digital and physical resources. Learning - to contribute to the delivery of reading and learning services adhering as appropriate to the Curriculum for Excellence, including frontline working with pupils. ICT - to support and encourage … appropriate ICT to enhance learning and communication opportunities as well as service delivery. Accountability – to contribute to continuing service improvement measured by Quality Frameworks including Customer Service Excellence. CPD - to be actively involved in continuing personal and professional development and prepared to train and encourage others ...

Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch. You will influence knowledge … content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery. #J-18808-Ljbffr ...

National Portfolio Director - National Business Services £127,521 - £133,044Edinburgh/NationalPublic Services Delivery Scotland24 Month Fixed Term/Secondment PositionClose Date - 20 September 2026 About the Organisation: On 1 April 2026, NHS Education for Scotland (NES) and NHS National Services Scotland (NSS) came together to become Public Services … Delivery Scotland (PSD Scotland). PSD Scotland will be the public sector's national enabler of transformation, driving digital innovation, workforce development and Once for Scotland services to deliver efficient, equitable and future ready health and social care. The Post: The National Portfolio Director will provide executive-level national ...

effectively position the value of Addepar Professional Services Present Addepar Services offerings and value propositions to prospective and existing clients Partner with Professional Services delivery teams and Solutions Engineers to scope services required to support Addepar technology implementations, integrations, and scale Create, validate, and present Professional Services proposals … methodologies, tools, and programmes= Maintain accurate pipeline, forecasting, and opportunity data within Salesforce Ensure effective communication, hand-offs, and knowledge transfer to post-implementation delivery teams Support effective CPQ modelling to align services offerings with Addepar’s sales processes Who You Are You bring 5+ years of experience ...

Manager to lead Stage 3 of the programme — taking the selected platform live across HR, payroll, finance and rostering in phases, without disrupting frontline service delivery. The role This is a hands-on delivery and control role. You'll direct the implementation partner and software supplier against … each cutover; and drive adoption of new ways of working across a dispersed, multi-site workforce. What we're looking for Full lifecycle delivery of at least one finance or HR/payroll implementation through to live running and stabilisation Direct experience of a payroll go-live, including parallel ...

Ralliant in Glasgow is seeking a Director to lead Qualitrol’s software-enabled enterprise services delivery, aligning to Ralliant’s operating rhythm and RBS. You will drive strategy, governance, and execution across global product teams to deliver customer value. The role emphasizes senior leadership, AI-enabled delivery ...