1 to 25 of 65 SLA Jobs in the South East

strong customer service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning ...

Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs and SPIs and maintain SLA adherence throughout reporting period Present and relay, often complex, technical information to customer stakeholders in a straight-forward, digestible manner Act as escalation point ...

just administration, but hands-on problem solving. Managing and responding to P1/Major Incidents, ensuring timely escalation and communication throughout. Ensuring all SLA obligations are met and incidents or service requests are escalated where appropriate. Supporting junior colleagues as a point of escalation, guidance, and mentoring. Implementing remote service ...

scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning ...

shifts NA The Role This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations. The role acts as the single point of accountability for operations , while working closely with Delivery, Product, Architecture ...

have English as their first language. Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set. Ability to work independently and meet deadlines consistently. Capability to work under pressure and prioritize tickets. Identify and escalate repeating tickets to other team members. Proficiency ...

through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft Fabric Terraform (Infrastructure as Code) Azure cloud technologies ...

cross-Product Group dependencies are understood and managed. Work closely with Suppliers of SaaS services to ensure that their contractual needs in respect to SLA’s, JPI’s are being met and attend regular service reviews. Raise any Requests for Change for any SaaS supplier changes to production. Review Qualys ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

ITIL 4 Foundation. Experience of Project Management principles. Desirable: Prince 2 Practitioner qualification ITIL Release, Control & Validation qualification Performance Indicators Ensure Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant CC values & behaviours Costs minimized Keep skills ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

consistent models for: Incident vs Request Priority frameworks Lifecycle management (including “Completed” vs “Closed”) Establish robust, executive-level reporting, including: Backlog and demand visibility SLA performance Trend and ageing analysis Improve demand capture and user processes, ensuring all work is recorded and measurable Design and deliver a structured service improvement ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement ...

team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Providing exceptional customer service Working to client SLA's and team KPI's with support of Service Manager and Contracts Managers Working closely with the Service Manager to mentor and coach other team ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

high-risk supplier relationships, in line with Global Vendor Management standards, including: Monthly supplier review meetings Quarterly business reviews (QRS) and leadership updates SLA performance measurement and reporting Identify supplier risks within managed categories, quantify exposure, and implement effective risk mitigation strategies Collaborate cross-functionally with IT, Finance, Legal ...