1 to 25 of 112 SLA Jobs in the South East

prem & Azure AD). Lead root cause analysis and problem management processes. Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery. Mentor junior engineers and ensure SLA compliance across service queues. Collaborate on training plans, skills matrices, and technical projects. Provide flexible support across campuses and participate in out-of-hours rotas. ?? What You'll Bring: Strong More ❯

in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days holiday plus bank holidays Contributory pension scheme More ❯

improve production stability.Key Responsibilities:Operational Support:* Provide Level 1.5/Level 2 support for Front Office trading applications, market data platforms, and market connectivity.* Ensure incident resolution within agreed SLA/SLOs.* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.* Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management:* Take ownership of incidents, coordinate resolution across IT More ❯

installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯

installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯

/2019 Extensive experience of working with VMware virtual environment Knowledge and understanding of cloud infrastructure Extensive experience working with MS Active Directory Service delivery environment and meeting SLA & OLAs Experience of working within a customer service environment Desirable Experience working with MS SQL servers and databases Experience of ITIL and processes Experience in working with various Linux distributions Previous More ❯

team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

escalations. Your day to day activities will include providing 1st line support to our internal colleagues via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally and efficiently, and providing technical hardware and application support. You will be instrumental in maintaining user security on all systems and updating the IT Status Page to More ❯

Essential Requirements Education & Qualifications Degree level education or relevant professional qualification, or equivalent experience Relevant professional IT qualifications Experience Tender negotiation and IT purchasing Supplier and contract management with SLA performance review Developing strong working relationships with external partners Implementing IT strategies Running and managing IT infrastructure, application and network services IT Service Management (3+ years experience) IT Project Management More ❯

flexible benefits including private medical cover, life insurance and flexible holiday. Responsibilities: Manage day to day operations. Ensure ServiceNow queues are monitored and responded to within OLA's and SLA's. Assign ad hoc tasks as needed. Ensure weekly/monthly tasks are carried out i.e. stock audits and time tracking Engage with and support internal and client facing and More ❯

principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯

Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 4 years More ❯

support to technical customer queries via phone, email and face-to-face contact Monitor, investigate and resolve issues where possible Prioritise and allocate incidents and tasks subject to client SLA's Ensure all incidents are recorded in the appropriate management systems Provide clear updates on progress to both the business and our clients Assist internal users with desktop support Create More ❯

routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We’re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯

sure support functions are fully equipped and trained - Hands on support when required (Windows OS, MS Teams, Microsoft 365) - Working with internal/external support and working to ensure SLA's/KPI's are met To be considered suitable you will need the following skills/experience: - Ability to get to the West London area three times a week More ❯

tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers and colleagues in the IT More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯

Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯

internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯