1 to 25 of 60 SLA Jobs in the South East

technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using ...

backup, and security controls, working to refine and improve where needed Service Delivery Management Ensure support requests are worked and resolved in line with SLA commitments Monitor ticket queues, response times, resolution quality, and customer satisfaction Maintain and improve internal knowledge base content, runbooks, and documentation Oversee internal IT support ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance with minimal ...

processes Manage user access (provisioning, de-provisioning, and access reviews) Monitor system performance and proactively address issues Respond to incidents and service requests, ensuring SLA adherence Troubleshoot and resolve application issues, conducting root cause analysis Support system configurations, integrations, and deployments Partner with Information Security to remediate vulnerabilities and support ...

improvement over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product ...

deployment, security hardening and infrastructure optimisation Act as a senior escalation point and mentor for IT support teams Develop documentation, improve processes and ensure SLA compliance What we're looking for Essential: Strong Microsoft 365 administration and Azure AD/Entra ID identity management experience Experience managing Intune policies, device ...

portal. Follow ICT Service Desk set procedures for logging and monitoring all support calls. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. Provide remote support to internal and external customers. If requested provide desktop support ...

problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote ...

servers, networking, firewalls (Fortigate), backups, and telephony Administering SSO and identity management across the application estate Managing key supplier relationships Driving service quality through SLA reporting, trend analysis, and continuous improvement Key skils: 5+ years in IT support with at least 2 in a management role Deep Microsoft ...

smarter, not harder. Key Responsibilities Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular ...

Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support ...

Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support ...

iProcurement and Purchasing Time and Labour Warehouse Management (including Mobile Web Applications) Experience working with Oracle Fusion Cloud applications Experience within a service-led, SLA-driven environment Strong problem solving and analytical capability Experience working with ITIL processes and application lifecycle management Key skills: Clear and confident communication ...

services and partner onboarding onto Infinigate Cloud’s platforms for our partners, delivering an efficient and professional service in a timely manner, within SLA and to business KPIs Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed ...

meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval ...

meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...