1 to 25 of 91 SLA Jobs in the South East

processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive ...

Support Engineer, Technical Analyst, Support Analyst, Customer Support Engineer, Enterprise Software, SaaS Support, Software Configuration, Troubleshooting, Incident Management, Problem Management, Service Management, Ticket Management, SLA Management, Networking, Network Infrastructure, TCP/IP, DNS, DHCP, VPN, LAN, WAN, Routers, Switches, Network Monitoring, Windows, Windows Server, Linux, Unix, Active Directory ...

resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience ...

Knowledge of Hyper-V, VMware or other virtualisation platforms * Exposure to cyber security technologies including SIEM and MDR solutions * Experience working within ITIL or SLA-driven service environments * Knowledge of backup and disaster recovery solutions The Package Competitive salary (DOE) * Funded professional certifications and ongoing technical development * Exposure ...

/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours ...

times. The key role responsibilities include:Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.Travelling to client sites to deliver technical services, including project work and escalated support.Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

equipment and end-user devices. Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity. Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with ...

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

team leadership and project delivery across a varied client base. Key Responsibilities Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance. Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution. Plan and deliver infrastructure ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

Service Desk or L1 Support environment. Strong troubleshooting and fault-finding skills. Excellent customer service and communication abilities. Experience working with ticketing systems and SLA-driven environments. Knowledge of Windows operating systems and Microsoft technologies. Ability to prioritise and manage multiple incidents effectively. Desirable Experience supporting Microsoft 365 technologies. ITIL ...

Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support ...

support of the product stacks and their teams including service reviews and escalations. Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. Lead the development of coordinated client transparent service and incident communications Ensure consistent, high-quality client communication for incidents, planned maintenance ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis and remediation tracking. Ensure device and endpoint compliance issues are identified, monitored and resolved appropriately. Oversee joiner, mover ...

remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain ...

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

Provide 1st and 2nd line technical support to staff via phone, email, and ticketing system Log, triage, and resolve incidents and service requests within SLA Troubleshoot hardware, software, printer, and network connectivity issues Set up and configure new starter equipment (laptops, mobiles, accounts) Manage user accounts and permissions (Active Directory ...

improve team performance, investigation consistency, and customer outcomes. What you will do Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

role What you'll be doing: You'll be responsible for supporting the day-to-day delivery of managed services, including: Producing SLA and service performance reports Preparing for customer service review meetings Monitoring ticket queues and service levels Coordinating incidents, problems and change requests Working with technical teams ...