SLA Jobs in the South East

1 to 25 of 110 SLA Jobs in the South East

IT Support Analyst

Bromley, Kent, England, United Kingdom
Hybrid / WFH Options
vertex-it-solutions
in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days holiday plus bank holidays Contributory pension scheme More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

Application Support Specialist

London, South East, England, United Kingdom
Harvey Nash
improve production stability.Key Responsibilities:Operational Support:* Provide Level 1.5/Level 2 support for Front Office trading applications, market data platforms, and market connectivity.* Ensure incident resolution within agreed SLA/SLOs.* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.* Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management:* Take ownership of incidents, coordinate resolution across IT More ❯
Employment Type: Contractor
Rate: £350 - £480 per day
Posted:

Service Desk Analyst

Surrey, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Epsom, Surrey, England, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment Solutions Ltd
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Full-Time
Salary: £34,000 - £43,000 per annum
Posted:

Senior Infrastructure Engineer

St Leonards on Sea, United Kingdom
Hybrid / WFH Options
East Sussex Healthcare NHS Trust
/2019 Extensive experience of working with VMware virtual environment Knowledge and understanding of cloud infrastructure Extensive experience working with MS Active Directory Service delivery environment and meeting SLA & OLAs Experience of working within a customer service environment Desirable Experience working with MS SQL servers and databases Experience of ITIL and processes Experience in working with various Linux distributions Previous More ❯
Employment Type: Secondment
Salary: £38682.00 - £46580.00 a year
Posted:

Technical Consultant

Brighton, East Sussex, England, United Kingdom
Trident
team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Service Delivery Manager

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Director of Technology Strategy

London, South East, England, United Kingdom
James Andrew Recruitment Solutions (JAR Solutions)
Essential Requirements Education & Qualifications Degree level education or relevant professional qualification, or equivalent experience Relevant professional IT qualifications Experience Tender negotiation and IT purchasing Supplier and contract management with SLA performance review Developing strong working relationships with external partners Implementing IT strategies Running and managing IT infrastructure, application and network services IT Service Management (3+ years experience) IT Project Management More ❯
Employment Type: Temporary
Salary: £70,000 - £73,000 per annum
Posted:

Desktop Team Leader - Edinburgh

Camberley, Surrey, United Kingdom
DXC Technology Inc
flexible benefits including private medical cover, life insurance and flexible holiday. Responsibilities: Manage day to day operations. Ensure ServiceNow queues are monitored and responded to within OLA's and SLA's. Assign ad hoc tasks as needed. Ensure weekly/monthly tasks are carried out i.e. stock audits and time tracking Engage with and support internal and client facing and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Design Architect

Milton Keynes, Buckinghamshire, United Kingdom
Luxoft
principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Service Desk Engineer - HYBRID

Kent, England, United Kingdom
Hybrid / WFH Options
vertex-it-solutions
Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 4 years More ❯
Employment Type: Full-Time
Salary: £35,000 - £38,000 per annum
Posted:

IT First Line Apprentice

The Henley Building, Newtown Road, Henley-On-Thames, England
TRU OFFICE LTD
support to technical customer queries via phone, email and face-to-face contact Monitor, investigate and resolve issues where possible Prioritise and allocate incidents and tasks subject to client SLA's Ensure all incidents are recorded in the appropriate management systems Provide clear updates on progress to both the business and our clients Assist internal users with desktop support Create More ❯
Employment Type: Advanced Apprenticeship
Salary: £17,000 a year
Posted:

IT Support Engineer

Bicester, Oxfordshire, England, United Kingdom
Equation Recruitment
routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We’re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯
Employment Type: Full-Time
Salary: £26,000 - £30,000 per annum
Posted:

Application Operations Engineer

Andover, Hampshire, United Kingdom
Simplyhealth
meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Delivery Manager

London, South East, England, United Kingdom
Ashdown Group
sure support functions are fully equipped and trained - Hands on support when required (Windows OS, MS Teams, Microsoft 365) - Working with internal/external support and working to ensure SLA's/KPI's are met To be considered suitable you will need the following skills/experience: - Ability to get to the West London area three times a week More ❯
Employment Type: Full-Time
Salary: £60,000 - £65,000 per annum
Posted:

EU IT Service Desk - 1st Line

Buckinghamshire, England, United Kingdom
PLANET RECRUITMENT SERVICES LTD
tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers and colleagues in the IT More ❯
Employment Type: Full-Time
Salary: £25,000 - £28,000 per annum
Posted:

Technical Support Help Desk - 17083BR

Langstone, Hampshire, United Kingdom
Manpower UK Ltd
to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯
Employment Type: Contract
Rate: GBP 27,300 - 30,000 Annual
Posted:

Technical Support Help Desk - 17083BR

Havant, Hampshire, South East, United Kingdom
Manpower
to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯
Employment Type: Contract
Rate: £30,000
Posted:

ICT Field Engineer

Southampton, Hampshire, South East, United Kingdom
Data Careers
up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

ICT Field Engineer

Oxfordshire, South East, United Kingdom
Data Careers
up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Technical Support Manager

Redhill, Surrey, England, United Kingdom
Shorterm Group
Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Support Manager

Redhill, Surrey, United Kingdom
Shorterm Group
Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯
Employment Type: Permanent
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, United Kingdom
Sopra Steria Group
Ensuretimely progression of Incidents. Timelycompletion of Problem Impact Assessments. Liaisonwith Application Developers relating to incident resolution or progressionof problem solutions. Liaisonwith Incident and Problem Managers to ensure that no SLA breaches occur. Participationin internal and external progress meetings that Service Managementrequires. Conductreviews of functional and design specifications to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Sopra Steria
Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯
Employment Type: Full-Time
Salary: £46,000 - £47,000 per annum
Posted:

2nd Line Engineer - Mobile Device Management (MDM)

Milton Keynes, Buckinghamshire, United Kingdom
Computacenter AG & Co. oHG
internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
the South East
10th Percentile
£25,125
25th Percentile
£26,250
Median
£36,000
75th Percentile
£49,375
90th Percentile
£62,000