276 to 300 of 309 Service Delivery Jobs in the South East

Week 2 - 09:00-17:00) Start Date: Immediate About the Role We are seeking an organised and proactive Senior Helpdesk Administrator to join our busy service operations team on a 6-month fixed term contract. This role is ideal for someone with strong communication and coordination skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities … the first point of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are … communicated to customers in a timely and professional manner. Requirements: Previous experience in a helpdesk, service coordination, or administrative support role (ideally within a technical or engineering environment). Excellent organisational and multitasking abilities. Strong IT literacy and attention to detail. Confident communicator with a customer-focused approach. What We're Looking For: o Minimum 3 years' experience in More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding, and innovation while supporting the More ❯

Employer description: Richmond & Wandsworth Better Service Partnership is a shared workforce delivering public services across two London boroughs. We are committed to innovation, inclusive, and excellence in service delivery. Our joint workforce enables us to be more resilient, creative, and adaptable, helping our communities thrive in a rapidly changing world. As part of our forward-thinking approach, we … AI), Robotic Process Automation (RPA), and Microsoft Power Platform. This hands-on role will allow you to contribute to real-world innovation projects that shape the future of public service delivery. Responsibilities: Assist in designing, testing, and evaluating AI and automation prototypes. Support the development and documentation of RPA workflows. Conduct research into emerging technologies and present findings. Collaborate More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

within the public sector and is committed to delivering robust services and solutions. As a medium-sized entity, they are focused on leveraging technology to enhance operational efficiency and service delivery. Description The Principal Enterprise Architect provides strategic architectural leadership across the organisation, defining and maintaining target and transition architectures that align with long-term business objectives. This role … and value delivery. Promote collaboration, transparency, and alignment between business and technology functions. Job Offer Competitive salary starting at £70,000 upwards. Comprehensive benefits package included, included large civil service pension Opportunity to contribute to impactful projects within the public sector. More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

services sector to appoint a Head of Global Finance Shared Services . This senior leadership position offers the opportunity to design, establish, and oversee a newly created Finance Shared Service Centre (SSC) model with two international hubs. The role will be central to ensuring finance operations are aligned with corporate strategy, delivering consistent, high-quality service across multiple … jurisdictions, and embedding operational excellence into all aspects of global finance processes. Key Responsibilities Lead the establishment and long-term strategy of the organisation's Finance Shared Service Centres. Oversee global finance operations including accounts payable/receivable, payroll, general ledger accounting, and financial reporting. Develop and implement governance frameworks, performance standards, and compliance controls across international locations. Drive … efficiency and standardisation through process optimisation, automation, and technology-led solutions. Provide senior oversight of geographically dispersed teams, fostering collaboration and ensuring consistency in service delivery. Act as a trusted advisor to senior stakeholders, ensuring finance shared services are aligned with corporate objectives. Candidate Profile A recognised professional accounting qualification (e.g. ACCA, ACA, CIMA or equivalent). Significant leadership More ❯

+ car allowance + 16% Bonus Are you passionate about driving automation at scale? We're looking for a Principal Automation Engineer to lead the design and delivery of cutting-edge automation solutions across a global technology environment. In this senior role, you'll combine deep technical expertise with strategic leadership, shaping how infrastructure, operations, and services are delivered … on collaboration to build a culture of continuous improvement. Champion an automation-first mind set - embed automation principles into every part of the technology landscape, from infrastructure management to service delivery. Collaborate across teams - partner with product, infrastructure, and operations functions to deliver seamless, value-driven solutions. Drive innovation - explore emerging trends in AI/ML-driven automation, workflow … leading automation initiatives in complex or global environments. Excellent communication and leadership abilities - capable of influencing, mentoring, and aligning teams around a shared automation vision. Track record of successful delivery in fast-paced, dynamic environments Desirable Skills: Exposure to Azure, AWS, or GCP environments. Familiarity with AI/ML-driven automation. Experience with product discovery and customer-centric design More ❯

active eDV Clearance Do you want to work on mission-critical systems that directly support UK National Security Join a leading UK consultancy at the forefront of secure technology delivery for Government clients. You'll be working alongside some of the brightest minds in the industry, ensuring the reliability, scalability and performance of complex, high-assurance systems that protect … Develop and support CI/CD pipelines and automation tools. Ensure system reliability, availability, and performance through proactive monitoring. Collaborate with developers, platform engineers, and security teams to optimise service delivery. Drive operational excellence through observability and robust incident management practices. Required Skills & Experience: Active eDV Clearance (essential). Strong background in Linux or Cloud-native environments. Hands-on More ❯

experience with data visualization tools such as Power BI. Proficient in Microsoft Office tools, including PowerPoint, Excel, and Co-Pilot. Essential Skills & Experience Proven experience in data operations, training delivery, and process improvement. Experience working in a virtual, multinational environment and collaborating with cross-functional teams. Excellent organizational skills and strong attention to detail. Confident communicator with the ability … Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

experience with data visualization tools such as Power BI. Proficient in Microsoft Office tools, including PowerPoint, Excel, and Co-Pilot. Essential Skills & Experience Proven experience in data operations, training delivery, and process improvement. Experience working in a virtual, multinational environment and collaborating with cross-functional teams. Excellent organizational skills and strong attention to detail. Confident communicator with the ability … Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes (e.g. wellbeing, inclusion, sustainability) through data analysis and reporting. · Cross-Functional Collaboration – Advocate for … customer needs/issues cross-departmentally to ensure a seamless experience, sharing insights with Product, Finance, and Operations to improve overall service delivery. · Issue Escalation Support – Provide support in managing escalations alongside senior colleagues, ensuring timely client communication and follow-up. · Onboarding Support – Contribute to client onboarding and training activities where required, supporting the CSM Lead and senior team … such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is an advantage. · IT literate with a willingness to learn new platforms and digital tools. Additional Requirements · Flexibility to travel frequently to client sites across the UK and More ❯

different solution components. At the end of the project, ensure successful transition to maintenance teams. Support project resources in defining solutions in the event that a challenge arises during delivery to ensure that delivery is on time and within budget. Data Migration Organise and support the data mapping with client and implementation teams Ensure the client fulfil their … and requirements of the client and ensure these are respected as part of the process Integrations Support the Technical resources in the definition of integration requirements Support in the delivery of integration solution workshops to clients and the completion of required documentation. Test Activities Carry out agreed Testing and ensure all agreed issues are corrected prior to customer testing. More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯

grow Codurance's client base. Leverage Networks & Partnerships – Utilise your existing network and our partner ecosystem to generate new opportunities. Collaborate Across Teams – Work closely with marketing, professional services, delivery, and operations to ensure a seamless sales process. Lead the Sales Process – Develop compelling business proposals and navigate complex sales cycles. Represent Codurance's Brand – Be a key ambassador … development tool, to support your personal development and career progression here Life cover and private medical: Long-term sickness cover. Private medical cover including dental, hearing and optical Long service awards: two additional days of holiday when you enter your third year (on top of 25 days), two additional days after five years, two additional days after eight years … days in total) and a month fully paid sabbatical after ten years of service Pension (4% top-up) and income protection: Option to choose from an employer pension top-up to 5% or a holiday voucher for the value of £1000 after 5 years of service. 8% pension top-up or a holiday voucher for the value of More ❯

who are seeking a Technical Solutions Consultant to join the team and play a key role in supporting clients and internal teams through expert technical guidance, troubleshooting, and scaled service delivery. Acting as a trusted technical point of contact, you’ll help clients make the most of their digital advertising solutions, offering best-practice advice and resolving technical challenges … document, and escalate potential bugs to product and engineering teams, following through to resolution Deliver a high-quality client experience by ensuring timely support, clear communication, and adherence to service-level agreements Identify opportunities to streamline workflows, automate processes, and improve support efficiency Essential Skills & Experience: 2+ years of experience in Digital Advertising and/or Technology industries Proven … experience in technical troubleshooting and ticket escalation Ability to explain complex technical concepts to non-technical audiences Familiarity with advertising technologies (pixels, ad servers, auctions, delivery systems) Working knowledge of web technologies such as HTML, CSS, JavaScript, and HTTP Experience using SQL and RESTful APIs for data access or integrations Package: Day rate - £350-375pd PAYE Fully remote More ❯

lead and transform their IT and Estates/Facilities functions. The Trust is undergoing a period of operational change and improvement, and this role will be key in driving service turnaround, implementing robust processes, and ensuring efficient, compliant management across multiple school sites. Responsibilities Provide strategic and operational leadership across IT and Estates/Facilities functions. Lead on change … management and transformation projects to improve service delivery. Oversee multi-site operations ensuring compliance, value for money, and operational excellence. Develop and implement effective systems, policies, and performance frameworks. Work closely with senior leaders and stakeholders to align operations with Trust objectives. Qualifications Proven experience in a senior operations leadership role within a Multi Academy Trust, Local Authority, NHS … or charitable organisation. Strong background in service transformation and change management. Experience managing IT and Estates/Facilities across multi-site environments. Excellent stakeholder engagement, communication, and leadership skills. Next Steps This role is an initial 6 month contract with likely extension Inside IR35 (depending on experience). The position offers hybrid working, with a requirement to be onsite More ❯

lead and transform their IT and Estates/Facilities functions. The Trust is undergoing a period of operational change and improvement, and this role will be key in driving service turnaround, implementing robust processes, and ensuring efficient, compliant management across multiple school sites. Responsibilities Provide strategic and operational leadership across IT and Estates/Facilities functions. Lead on change … management and transformation projects to improve service delivery. Oversee multi-site operations ensuring compliance, value for money, and operational excellence. Develop and implement effective systems, policies, and performance frameworks. Work closely with senior leaders and stakeholders to align operations with Trust objectives. Qualifications Proven experience in a senior operations leadership role within a Multi Academy Trust, Local Authority, NHS … or charitable organisation. Strong background in service transformation and change management. Experience managing IT and Estates/Facilities across multi-site environments. Excellent stakeholder engagement, communication, and leadership skills. Next Steps This role is an initial 6 month contract with likely extension Inside IR35 (depending on experience). The position offers hybrid working, with a requirement to be onsite More ❯