51 to 75 of 263 Service Delivery Jobs in the South East

ll collaborate with Enterprise Architects in the definition of target operating models You'll support the definition and continuous improvement of Business Consultancy & Analysis services You'll ensure the delivery of high-quality business solutions that align with organisational goals. You'll engage business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy and … states, applying business modelling and analytical techniques ( e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps You'll collaborate with delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market. You …/regulations at all times , Experience & knowledge Significant experience with strategy formulation/translation and business consultancy/architecture, ideally within an agile change framework Experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems. Knowledge of EA tools to develop business architecture deliverables. Experience in the application of business architecture techniques including More ❯

engage with internal and external stakeholders, working as the Business & Systems Integrator throughout the full lifecycle of solution development to generate successful business outcomes. It will also monitor services delivery to ensure unpredicted systems disruptions will not impact the availability of continuous service. Being a subject matter expert in technology solutions and familiar with the day-to-day operation … the enterprise ensuring value and innovative solutions are implemented for all aspects of Global Mobility to the Hitachi Group Companies. Key internal relationships are with Global Mobility CoE, Shared Service organizations, and functions within Hitachi Group Companies including HR Digital, Finance, Administration, Travel, Local HR, Regional HQs and other organizations as needed. Essential Duties and Responsibilities: Consult with Business More ❯

DOE) Job Type: Permanent, Full time? Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and … software issues. The role will be critical in delivering exceptional customer service and technical proficiency. General duties: Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the … Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Server Management experience Windows Desktop OS and Management Active Directory More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer … service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing comprehensive … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer … service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing comprehensive … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across … Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate … With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how More ❯

Service Delivery Director - Dynamics 365 Business Central Salary: Circa £100k + benefits South East – Hybrid (2 days/month in-office) We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in … line with rapid business growth. This is a key leadership role , you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams. What You’ll Be Doing: 🔹 Define and implement the end-to-end service delivery strategy in alignment with business goals. 🔹 Lead and mentor delivery managers … consultants, developers, and PMs across multiple concurrent client projects. 🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. 🔹 Build scalable delivery frameworks and best practices to support expansion and future growth. 🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities. 🔹 Act as a key stakeholder in More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll … be doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring … service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must More ❯

Role: Service Delivery Manager Location: West Sussex Salary: Up to £90,000 WFH : Remote My client who is a leading financial services institution is looking for an experienced Service Delivery manager to join their team. This is an integral role within the organisation where you will be spearheading the continuous improvement of the IT function and More ❯

Job Title: Client Delivery Executive (CDE) Location: UK (with travel across data centre sites) Department: Client Experience Reports To: Head of CDEs Role Overview This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding … addressing issues, and ensuring service excellence across all post-sales activities. Key Responsibilities Act as the main liaison between the client and internal teams to ensure service delivery meets expectations Build strong, long-term client relationships and lead regular service reviews Coordinate onboarding, site familiarisation, and ongoing support Manage and resolve client issues quickly and effectively … Support order management by capturing requirements and liaising with internal departments Drive continuous improvement in service delivery and client engagement Assist with audits, site tours, workshops, and reporting on service performance Skills & Experience Strong background in data centre service delivery Excellent stakeholder management and communication skills Ability to build rapport quickly and act as a More ❯

Tech Service Manager - Public Cloud £110k plus excellent benefits - Hybrid working - Huge Progression for Global Financial Services company Are you an experience IT service Manager looking to progress your career with huge one of the biggest financial services companies in the world? Do you have some Public Cloud experience and have a passion for delivering exceptional services? If … so, this could be the perfect role for you! The company is seeking a talented Tech Service Manager - Public Cloud to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects and … owning service management There isn't any better time to join the organisation as they have invested heavily on some of the biggest and best technology and global mainframes but also the change for you to impress and progress in a hugely supportive but exciting environments. What's in it for you? Circa £110,000, based on experiences plus More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Manager to join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture is genuinely supportive. The … the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You’ll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation’s IT function. Beyond team leadership, you’ll have oversight of the organisation’s More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE + Benefits (see below … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will focus on prompt and effective resolution of IT tickets, distributing them to engineers More ❯

Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that … shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms … emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Finance Shared Service Manager Department: Finance Employment Type: Permanent - Full Time Location: Epsom Description Science Group Plc is an international science and technology and systems organisation operating at the cutting edge of science and technology innovation. We are looking for a Shared Service Manager for the Consulting Services Division to work with the senior leadership teams and be … end and year-end closing processes. Maintain strong internal controls and ensure compliance with accounting standards, policies, and regulatory requirements. Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery. Collaborate with cross-functional teams and business units to ensure alignment and support. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). … ll report to Finance Director, Consultancy Services and you are a skilled and versatile finance manager, your knowledge having been built on a robust foundation of a finance shared service centre environment. You will have an eye for detail and have the curiosity to ask questions in order to understand our business to ensure the correct outputs. You will More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

and lead their Technology Operations function. This broad, varied and demanding role entails responsibility for strategy execution and continuous improvement of a technology infrastructure whilst ensuring appropriate security and service levels are maintained. Head of Technology Operations, responsibilities :- Strategic leadership of technology operations function Team leadership and development Infrastructure management Maintenance of a robust security strategy Service delivery … Technology experience A minimum of 3 years Technology leadership experience Ability to create and implement Technology strategy to align with business objectives Thorough knowledge of IT infrastructure, security and service management principles Hands on Microsoft Azure Cloud Environment knowledge Vendor management knowledge Familiarity with a multi site environment (retail preferred) Highly developed communication style Negotiation skills More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

Intelligence Analyst to join our team in the South East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯