201 to 218 of 218 2nd Line Support Jobs in the UK

Are you a tech enthusiast ready to dive deep into problem-solving and customer-focused support? Do you thrive in dynamic environments where every day presents a new challenge? If so, this might just be the opportunity for you! Our client has been at the forefront of IT … big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence. About the role As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You’ll be … in sessions and regular meetups in Chippenham or London. The team’s flexible, hybrid approach to working means there’s always someone to support you, no matter where you are. What we're looking for: A logical thinker with a passion for troubleshooting and finding solutions. Excellent communication More ❯

is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will … be tasked with performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. … customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause More ❯

you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication skills - both More ❯

White Glove 2nd Line IT Onsite Support – Professional Services environment - City of London We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced IT Support professional to join their London team. This team provides end … to end onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role … and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile devices, printers, networking equipment and supporting AV requirements. Proud More ❯

needs, and deliver excellent service. Watch your IT career take off with us. Requirements The ideal candidate will have a proven track record in 2nd Line support. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications. Strong Microsoft 365 and Azure More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. More ❯

Second line Technical Support (Desktop Migration) Join to apply for the Second line Technical Support (Desktop Migration) role at Opplæringskontoret for Offshore fag . Job Details Location: Cardiff, Bristol, Feltham, Cheltenham, Brockworth (Multiple roles) Contract: 6 months initially, with scope for extension … Salary: £300 - £350 per day (Umbrella-PAYE) Our client is seeking Second line Technical Support Engineers with experience in managing desktops, including PC imaging, device management, hardware, networks, and troubleshooting. Key Responsibilities Provide support for desktops, laptops, and peripherals Re-image devices and reinstall … issues and resolutions in ITSM systems Key Skills & Experience Strong understanding of PC hardware, software, OS, directory services, and applications Experience with application support and hardware setup Proficiency in Windows 10/11, Android, Mac OS, MS Office, LAN/WAN, Wi-Fi, VOIP Onsite and remote support More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities - Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. - Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. - Develop internal documentation to help the support … s company in a more casual setting. The following article and video illustrates a bit more about Veeqo: BASIC QUALIFICATIONS - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯

Second Line Technician needed to cover one of our clients Schools in the Reigate area. Salary: Up to £32,000 Benefits:25 days holiday, company pension scheme, sage benefits Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. We are a leading managed … service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites. If you are looking for a Company where you can make a real impact and be part of something exciting, then … we encourage you to join our team. Your responsibilities will include: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities. Set-up and check hardware and software for normal operation. Build and configure networked PCs, this could be standalone setup or via More ❯

Social network you want to login/join with: We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. More ❯

IT Application Support Engineer Fareham, Full-time in office required £35,000, 25 days Holiday, Pension Scheme, Healthcare Scheme and many more Are you ready to take your IT skills to the next level in a fast-paced, innovative logistics environment? We're recruiting for an IT Application … Support Engineer to join a leading company revolutionising supply chain operations. About the Role In this exciting position, you'll ensure the business core systems run smoothly. From troubleshooting and optimising applications like WMS and TMS to collaborating with teams and vendors, you'll play a vital role … for application issues, solving problems quickly and minimising downtime. - Manage system updates, patches, and performance enhancements to keep things running seamlessly. - Train and support operational teams to maximise application use. - Collaborate with cross-functional teams to deploy new features and resolve challenges. What We're Looking For - Strong More ❯

Are you looking to advance your career in IT support? Join a leading governmental organisation in Gloucestershire renowned for its excellent team culture and a massive push towards training, development, and internal progression. Responsibilities: Handle technical escalations from the service desk team and participate in upgrade projects. Troubleshoot … Airwave technical incidents. Manage and support Intune devices. Skills and Must-Haves: Experience in service desk or 1st line support. Eagerness to learn and develop. Ability to obtain security clearance. Nice to Haves: Experience with Airwave radios. Intune experience. Benefits: £3,000 to £4,000 optional More ❯

Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯

IT Field Support Engineer/Onsite Second Line Technician Join to apply for the IT Field Support Engineer/Onsite Second Line Technician role at Aluminum Window Designs Ltd . Job Overview We have a fantastic new job opportunity for an Onsite … IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside technical support. As an Onsite IT Field Support Engineer , you will provide desktop support, respond to first and second line service tickets, escalate issues as needed, and … coordinate with third-party vendors for warranty repairs. Duties Resolve level 1 and 2 support cases related to end-user issues, infrastructure, and projects. Manage client expectations throughout troubleshooting. Handle incidents related to Mail/Office 365, connectivity, VIP issues, file restores, remote access, and password resets. Perform More ❯

stage interviews to be held 02-06 June 2025. The Role: The role involves actively and proactively ensuring all users receive exceptional IT support and customer service during all contact with the IT team. You will work internally with in-house and third-party apps, server monitoring, server … networking. The environment is mainly Windows-based with some Linux machines. Travel to other sites may be necessary. KEY RESPONSIBILITIES: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT issues. Resolve incidents ranging from password resets to server queries. Escalate incidents as necessary. … Policy. Additional Benefits: Pension, Income Protection, Death in Service, Employee Assistance, Medicash health plan, discounts, Virtual GP, health resources, SkinVision App, mental health support, 33 days holiday (including bank holidays), an extra day off on your birthday, cycle scheme, private healthcare discounts. Due to application volume, responses may More ❯