1,201 to 1,225 of 3,655 Customer Service Jobs in the UK

and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. … Sentiment Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical … range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers More ❯

limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs …/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise … PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop More ❯

Energy and Manufacturing industries. Implementation Specialists collaborate closely with functional consultants and project managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer’s current business processes, their issues, and their challenges. You will help … map and improve the customer business process by taking advantage of the Prometheus products. Responsibilities Coordinate with project managers to review project plans of the installation of customized software. Configure systems to help professional services achieve customer’s goals. Troubleshoot, analyze, and document customer issues. Communicate with … clients throughout the software delivery and customization process to obtain feedback and approval. Assist in customer environment upgrades. Translate professional services requests into technical steps to implement. Educating clients on how to use purchased software systems Work across various departments to ensure a full understanding of Prometheus products from More ❯

growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting … if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly … sector across a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service More ❯

manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems. To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn … Camera and 2 way audio systems. To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418 Keep up-to-date with various 3rd party … To provide clear, well written technical documentation for a variety of purposes. To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.) To maintain accurate More ❯

driving licence is required A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Technical Support Engineer (primarily focused on the Microsoft platform … . Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on … best practices. Managing client expectations and ensuring timely resolution of issues to their satisfaction. Technical Support Engineer Experience Required: Similar experience working in a customer facing IT support environment. Excellent communication (verbal and written) and customer service skills. Extensive experience delivering IT support via remote and on More ❯

sustained business growth. Main Responsibilities: The Technical Support Intern is required to deliver the following key tasks: Introduce new product features to the Channel Customer, help the customer to select and configure products; Respond to customers, to help solve technical problems; Training technical staff of Channel Customer’s, helps them improve the level of technology; Understand and consolidate customer demand for products and feedback to the product department for product improvement; Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan; To complete the project, the bidding work, to help … standard; To coordinate resources, and provide technical support. Key Qualifications: Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills;. Good at handling pressures The ability to learn new technologies fast A positive attitude Initiative, honesty and More ❯

ITSM Service Manager - Applications - Financial Services Reference ID: 8724 Salary: Between £85,000 and £100,000 plus bonus and benefits Role Overview An exciting opportunity for an ITSM Service Manager at a reputable financial services institution located in the City. This role is application-focused, requiring an experienced … a dedicated ITSM function Focus on applications rather than infrastructure About Kite Human Capital We are committed to working with top talent who value customer service and uphold a strong professional reputation. If you are dedicated, thrive on challenges, and seek rewarding assignments, we would love to assist … and placing client value at the core of our decisions. Awards & Recognition 2023 - Winner 'Most Innovative Recruitment Agency' 2023 - Winner 'Best Banking/Professional Service' 2018 - Winner 'Best Client Service' 2017 - Winner 'Agency of The Year' 2017 - Winner 'Banking & Financial Services Agency' 2016 - Winner 'Banking & Financial Services Agency More ❯

Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The … careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing/Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Role: Service Desk Engineer Area: Sheffield Salary: £32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The … careers! Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Office 365 ** DNS/DHCP ** Azure AD ** Routing/Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

structured, well-developed sales teams. Our goal is to create a career path that matters to you. The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is … working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences. We are looking for someone who can work well in a … trial of the product Manage new customers and partners through the product onboarding process Encourage customers to uptake additional products where necessary Develop healthy customer/partner relationships Create and update the product knowledge base articles Support with marketing content, including blogs and webinars Evaluate and analyze customer More ❯

and profitable projects across the Area of Responsibility, to time, to cost and up to quality standards. This role will involve significant project planning, customer liaison, leadership and good management of engineering project teams including project and service engineers working with and repairing wastewater equipment for Water Utility … to complete work within set deadlines. Ability to undertake risk assessments. Operating GANNT charts Good business acumen. Excellent written and oral communication skills and customer service skills. Key Duties: Take ownership of all assigned jobs and lead the Projects Team to deliver them. Coordinate all 'Area of Responsibility … activities and be responsible for the effective management of all assigned projects within the area of responsibility to deliver a quality service which meets or exceeds customer's expectations. Carry out site inspections and compile survey reports for quotation purposes. Ensure that you and any Project Managers working More ❯

Customer Success Manager - Slough Great opportunity for someone from a Customer Sucess, Technical Support or Account Management background! This fast growing Saas technology company - In this role, you'll support clients, understand their issues and feeeback, translating it into actionable insights - to ensure they get the most value … from their investment in the company's products, and strengthen relationships. ** This is a non-sales role, but you may have experience in customer service, Sales & Account Management, or client success from a different company.** What they're looking for: ?? Commercial experience in account management, customer success … software industry ?? A background in SaaS or IT is a bonus but not essential This is an exciting opportunity to develop your career in customer success with a growing company, especially as they prepare to launch a new products on their platform and reach a new audience. Interested? Apply More ❯

full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and … thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales … processes are executed effectively and accurately. The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately. Key More ❯

to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: Responsible for the day-to-day support of the customer's network, ensuring its components are running and are working as expected. Triage and resolution of customer faults with support from wider team … as required. Supporting senior engineers in planning and implementation of project activities. Responsibilities: Ticket Management + customer service- 1. Pick up and take ownership of customer tickets, complying to the ticketing processes 2. Triage and resolve, either individually, with the support of or supporting the wider team … 3. Meet or exceed the customer SLA 4. Effective communication to the customer and within the team Infrastructure- 1. A good understanding of network infrastructure & IT ideologies and the interaction between physical, virtual and network layers 2. Multi-vendor network experience (e.g. Cisco, Fortinet, Juniper) 3. A thorough More ❯

Functional Consultant with working experience of another SAP module excluding SAP CRM On-Premise e.g. SAP GTS/SAP CX (Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, EMARSYS)/SAP MM/SAP WM/SAP PM, you will work as part of a great team … industry recognised certifications. You will join a fast-growing part of Capgemini's dynamic, market leading UK SAP solution centre helping to deliver the customer service aspects of some of the most exciting and challenging SAP solutions for clients across various industries. Your role Deliver system design and More ❯

Unit: Business Location: London, London, United Kingdom If you're a natural people-person - someone who enjoys solving problems and learning new skills - this customer-facing role will fit perfectly around your life. We have 6 positions available for, Customer Engineer (x4) and Specialist Engineer (x2) . As … our Customer Engineer and Specialist Engineer you'll partner in the field and also virtually with a Technical Delivery Advisor from our Manchester Mobile Centre. Your primary focus will be to fault find and fix assets called Street Hubs (click to see what we mean), mainly located in large … you'll be co-working with our Manchester Mobile Centre team to ensure all services are 'lit up' and good to go. HM Prison Service - you'll repair phones across the prison, you'll work in a pair and be accompanied by a site escort. We'll need you More ❯

to Friday with some out-of-hours work may be required, including weekends. How you'll make an impact Diagnose and resolve incidents and service requests through site visits or remote fixes. Keep customers informed throughout the ticket lifecycle and manage their expectations. Deliver efficient service to maintain … high customer satisfaction. Support office moves and new office fitouts related to meeting room technology. Collaborate with internal and external technical teams. Contribute to documentation of meeting room technology processes. Troubleshoot and resolve incidents across various systems and technologies. Manage Remedy queues and update work information continuously. Perform additional … room user support and event support. Ability to manage relationships with 3 rd party vendors. A self-motivated person with a focus on excellent customer service with the ability to work under pressure Excellent communication skills and the ability to work with stakeholders of all levels. CST and More ❯

Permanent - Reading £40,000 - £45,000 pa 3 Days a week on site Our client, one of the UK's most established and trusted service providers, is looking to appoint a 2nd Line Service Desk Analyst - Security Lead, based at their Reading office. This position focuses on maintaining … stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests … via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security-related tasks and ensure compliance with security standards. Maintain and update documentation, asset records, and the More ❯

position, who thrives in a fast-paced environment and is confident taking ownership, guiding others, and acting as a right-hand to the IT Service Delivery Manager. You'll deliver high-quality 2nd line technical support across the business while providing leadership and mentoring to the Service Desk … with SLAs Provide hands-on technical support for all end-user computing and business systems Take ownership of requests through to resolution, ensuring excellent customer communication throughout Support and mentor junior team members, fostering a culture of learning and accountability Assist the IT Service Delivery Manager in managing … day operations and deputise when required Contribute to the development of the team's technical capabilities Proactively identify areas for improvement in processes and service delivery Support IT projects and initiatives, including researching and implementing new technologies Maintain accurate and up-to-date technical documentation About You A natural More ❯

people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We … of connectivity solutions for customers. As a key member of the commercial team, you will apply your technical expertise to develop and deliver tailored customer solutions while working cross-functionally with sales, channel, partnerships, and network teams. Key responsibilities: Attend customer meetings with the sales team to understand … customer requirements, address questions, and deliver solutions. Assist the sales team in qualifying new opportunities and identifying upselling possibilities. Provide coaching and feedback to the sales team to enhance their technical knowledge and sales skills, ensuring they are equipped to effectively communicate product benefits and address customer needs. More ❯

WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces. Role Overview: We are looking for a dynamic and experienced Senior Customer Success Manager with a strong background in FX to join our team. In this role, you will drive excellence in customer success while … coaching junior team members, ensuring the highest quality of service, and continuously improving processes. Your expertise in FX and payments will be essential in delivering exceptional support to our clients and providing strategic insights to the team. What You'll Do: Customer Success Leadership: Showcase best-in-class … customer success skills by proactively managing client relationships, ensuring high levels of satisfaction, and consistently delivering quality feedback. Process Improvement: Identify and raise opportunities for process and system improvements within the team to enhance the overall customer experience. Mentorship: Lead by example, mentoring new joiners, and providing consistent More ❯

innovative, you will be working on AI driven, powerful SaaS offerings that automate workflows which help businesses streamline operations, enhance efficiency whilst delivery exceptional customer service across their customer facing teams. Following a successful launch recently into a new sector, there is a big buzz around the … company as it’s anticipated this successful launch will be replicated into other niche sectors, also. New customer feedback has been extremely positive. Clients are saying they can’t live without the product, despite only having used it for a few weeks. Key Responsibilities: Working as part of a More ❯

ensuring technology runs smoothly for our users. What You’ll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customer service and support to end users What We’re Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol – 3 days a week on-site Type: Full-time | Permanent | Hybrid If you More ❯

by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide … and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to … and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the More ❯