1,226 to 1,250 of 3,663 Customer Service Jobs in the UK

main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI), and Reporting … develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management team in shaping and delivering their responsibilities, providing guidance on best practices, and formally managing their performance … are necessary to provide effective feedback to staff. You should be able to work independently and as part of a team, with a strong customer service orientation. Being health and safety conscious, outcome and results-oriented, and having a proactive, flexible, and positive approach to work will also More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

your teams performance as well as a keen eye for process improvements and spotting the best ways of reducing cost whilst delivering world class service and results. Youll work closely with your shift manager to deliver results together across your department. As part of your key responsibilities youll: Plan … achieves all daily, weekly and monthly targets and KPI's, resulting in high performance levels and the efficient and effective provision of a quality service to the customer Manage a team of direct line reports including delivering team member performance review, development and/or succession planning as …/or Google Suites A commitment to self-development and team development Awareness of health, safety and environmental standards Proven experience of delivering excellent customer service Flexible and committed to achieving team/site objectives Wed love to see some demonstrable experience of working with lean/continuous More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

SPS Associate - French Speaking , Selling Partner Support Job ID: for E-Commerce LLC Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and … and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role. Key job responsibilities • Supporting Amazon's Selling Partner's to … emails and chats in a timely manner • Identifying customers' needs, clarify information, research every issue and providing solutions • Exemplifying Amazon's Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact. • Building sustainable relationships and More ❯

1st Line Support Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close … to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft … Windows OS, Active Directory, and networking basics. Familiarity with ticketing systems and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you More ❯

1st Line Support Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close … to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft … Windows OS, Active Directory, and networking basics. Familiarity with ticketing systems and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you More ❯

and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed-service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. We start with the customer … agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps. This role can be hired as a remote role. BASIC QUALIFICATIONS … Significant large customer or agency sales experience Experience coaching/leading senior sales executives who generate revenue across diverse budget sources Strong understanding of the advertising ecosystem and ad technology to identify how Amazon Ads solutions help customers reach their marketing goals Able to effectively and confidently communicate and More ❯

lead and optimise our online sales channel. This role is pivotal in further enhancing our digital presence, driving online revenue, and ensuring a seamless customer experience across our e-commerce platform and markets. Key responsibilities - Oversee the day-to-day operations of the e-commerce website, ensuring optimal performance … with brand aesthetics. Develop and implement data-driven and data-supported strategies to improve online store KPIs across all angles, e.g. SEO, merchandising, conversion, customer-centric UX/UI, A/B testing roadmap, etc. Define and drive e-commerce roadmap in close alignment with with in-house development … compelling product listings, imagery, and promotional content. - Monitor and analyse key performance indicators (KPIs) such as traffic, engagement, conversion rates, average order value, and customer acquisition costs to inform strategic decisions. - Enhance the online shopping experience by implementing best practices in UX/UI, personalisation, and customer service. More ❯

lead and optimise our online sales channel. This role is pivotal in further enhancing our digital presence, driving online revenue, and ensuring a seamless customer experience across our e-commerce platform and markets. Key responsibilities - Oversee the day-to-day operations of the e-commerce website, ensuring optimal performance … with brand aesthetics. Develop and implement data-driven and data-supported strategies to improve online store KPIs across all angles, e.g. SEO, merchandising, conversion, customer-centric UX/UI, A/B testing roadmap, etc. Define and drive e-commerce roadmap in close alignment with with in-house development … compelling product listings, imagery, and promotional content. - Monitor and analyse key performance indicators (KPIs) such as traffic, engagement, conversion rates, average order value, and customer acquisition costs to inform strategic decisions. - Enhance the online shopping experience by implementing best practices in UX/UI, personalisation, and customer service. More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to … resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess … including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified More ❯

to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to … resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess … including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Centered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

ROLE : Photocopier Field Service Engineer LOCATION : Lancashire Are you a forward-thinking field service engineer with either a print/MFD or break-fix background (ATM/EPOS/IT Hardware) and seeking a new challenge? Join a company that is ahead of the curve in IT solutions … Day-to-Day Responsibilities: Service, repair, and maintenance of MFDs Achieve high first-time fix rates for calls Deliver exceptional customer service and product training Manage vehicle stock Cover the areas of Lancashire Requirements: We are looking for experienced photocopier or break-fix service engineers living … within the specified areas who can offer: Strong customer-facing skills and experience Theoretical and practical knowledge of industry best practices Ability to communicate effectively at all levels Proven technical experience in electro-mechanical systems Excellent IT knowledge, including networking What We Offer: £28,500 + bonus (Monday to More ❯

At Amazon, we strive to be Earth's most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complemented by our brand new service, which works … directly with independent contractors - called delivery partners - to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that … capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager. We are seeking a Sr. Program Manager in India to help establish Amazon Transportation's last mile delivery as the preferred More ❯

Store, London White City Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you … crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always … ensure the safety and well-being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. More ❯

the recruitment if a Demand Management Analyst , for one of our clients in the Irlam area. You will take full ownership of a key customer account, with primary responsibility for forecasting both manufactured and purchased goods. This will involve analyzing historical sales data, identifying seasonal trends, and incorporating promotional … in this role requires a collaborative mindset and the confidence to work directly with customers, as well as cross-functionally across internal teams. Use customer EPOS and shipment history to produce accurate sales forecasts and plan these in SAP. Work collaboratively with the customer to agree promotional forecasts … and challenge these where necessary. Run regular meetings with the customer and share updates on service level, supply risks and discuss any proposed changes to the forecasts. Maximise customer service level by troubleshooting supply issues and working with other departments to find solutions Lead a weekly More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

Support Engineering (DSE), part of the Device Services and Security (DS2) organization, provides support for Amazon Devices Business. DSE offers support services such as customer ticket troubleshooting, debugging, escalations handling, and tooling automation to enhance customer support experiences. Key job responsibilities This position requires the ability to quickly … level engineering support, including troubleshooting and debugging for issues reported on Fire TV, Kindle Tablets, E-Reader, Echo devices, and related platform services. Coordinating customer notifications, workflows, and follow-ups to meet service level agreements. Defining and validating supportability metrics for existing and new Amazon Device product lines … support issues. Collaborating with global engineering teams to manage support issues and improve knowledge bases. A day in the life You will interact with Customer Service, Development, and Product teams to improve customer experience, support specific devices, handle high-severity incident calls, understand device architecture, review complex More ❯