151 to 175 of 11,220 Customer Service Jobs in the UK

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You’ll be joining … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

login/join with: Working Pattern: 8.5-hour shifts scheduled between 7amand 7pm, Monday through Friday Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role … offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving … customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction. Job Description What’s on offer? Location More ❯

IT Service Desk Analyst Location: Morden Contract Length: 3-4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join their team on a temporary basis. This role is critical in ensuring the smooth … operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows 10/11, Office 365, AOVPN, Autopilot, and Azure environments. Support users working remotely and on-site through VPN … Manage Active Directory, including user account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in IT support roles, ideally 1st More ❯

You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst … software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and … resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create and maintain knowledge base articles and FAQs. Identify self-service opportunities to reduce ticket volume. Continuous Improvement: Suggest process improvements for recurring issues. Collaborate with IT team to prevent service disruptions. Collaboration and Communication: Work with other IT teams More ❯

We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on … Contract Type: Permanent, Full Time Working Style: Hybrid Working Pattern: 7.5-hour shift between 7am – 7pm Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role … offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving More ❯

Customer Experience Manager - IT Services Customer Experience Manager - IT Services This range is provided by Robertson Sumner. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title : Customer Experience Manager Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner … is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience Manager. This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships. This is a London-based, full … time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness. Supportive Growth Environment : Work alongside some of the most experienced and innovative minds in the industry. More ❯

operations. With headquarters in London and offices in California and Singapore, our team of 180+ professionals is united by a mission to transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem … solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth … operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels More ❯

Join to apply for the Service Desk Analyst role at STARK Building Materials UK Join to apply for the Service Desk Analyst role at STARK Building Materials UK Get AI-powered advice on this job and more exclusive features. Do you have a passion for working within Technology? Are you in commuting distance of Huddersfield? Stark a leading … building materials distributor in Northern Europe, is looking for a new team member who is as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions are essential in resolving issues promptly and efficiently. Job Purpose You will be required to: Act as the first point of contact for More ❯

Customer Experience Manager - IT Services, london Client: Robertson Sumner Location: london, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Job Title : Customer Experience Manager Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner is delighted to be partnering with a fast … growing and values-driven digital solutions business in the search for a Customer Experience Manager. This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious … team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness. Supportive Growth Environment : Work alongside some of the most experienced and innovative minds in the industry. Purpose-Driven Team : Be part of an organisation More ❯

Social network you want to login/join with: We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. About the company Our client serves organisations on a global scale and is renowned for designing and delivering game-changing technology solutions to … team, encouraging them to advance their technical certifications. Each specialist has or is close to achieving the highest qualifications in their field. About the role As a 1st line Service Desk Analyst, you will be responsible for: Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the appropriate resolver … of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to SLA with all relevant resolver groups via all ITSM dashboards Identification of service interruptions through proactive event monitoring—performing initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes More ❯

we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role The IT Service is looking fora friendly and outgoing person, who possesses a substantial proven experience of working in a front-line IT Service Desk role, to help in supporting over … employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a variety of hardware, software and services for internal customers and … possess excellent troubleshooting skills to triage end-user hardware, operating system, basic network, server access and voice communications problems. Provide 1st time fix resolutions and support an IT repair service for customer's laptops, tablets, mobile phones and software issues and administration for various in house systems in creating/amending/deleting user accounts, password resets and More ❯

Home Jobs ICE – Customer Solutions Manager (London) ICE – Customer Solutions Manager (London) About the Role The Customer Solutions team has overall responsibility for identifying, managing, resolving and implementing resolutions to specific customer queries that require an increased level of technical or analytical expertise, or ICE specialist knowledge. The role provides solution-focused technical expertise to quickly … for measuring, monitoring and tracking these queries for society and publisher customers and developing and delivering full comprehensive reporting of such, this role plays a key part in improving customer experience and ensuring that ICE learn lessons to improve & future-proof processes. This role works collaboratively with other business areas and supports the other customer-facing teams in … providing technical and detailed knowledge on specific customer service failures or queries in meetings. As such, a high level of ICE, customer and/or industry knowledge is required, as are data skills (a solid foundation is required, and this will be developed within the role). The role is fundamental in maintaining and improving customer More ❯

operations. With headquarters in London and offices in California and Singapore, our team of 180+ professionals is united by a mission to transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem … solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth … operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. Requirements The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service More ❯

people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves … breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: and Job Description What will you be doing? IT Service Desk Analysts provide first line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests … and responding to queries raised by email or self-service. As Service Desk Analyst, some of your responsibilities will include: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything … you do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while … driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple shift patterns, ensuring smooth operations and first-class service for end users worldwide. Managing and coaching a distributed, entry-level IT team — many new to the industry — providing hands-on training in both technical and More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything … you do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while … driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple shift patterns, ensuring smooth operations and first-class service for end users worldwide. Managing and coaching a distributed, entry-level IT team — many new to the industry — providing hands-on training in both technical and More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to everything … you do? We have an excellent opportunity for an experienced IT Service & Infrastructure Support Manager to join a dynamic and ambitious IT team. This is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while … driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple shift patterns, ensuring smooth operations and first-class service for end users worldwide. Managing and coaching a distributed, entry-level IT team — many new to the industry — providing hands-on training in both technical and More ❯

In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. Furthermore, this role will focus on providing application … answering support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of … parental leave Subsidised staff café and bar About You Our requirements are as follows: A keen interest in technology and computing Excellent communication skills with a professional approach to customer services Strong time management skills Ability to remain calm under pressure during challenging times An intuitive and methodical approach to diagnose hardware and software faults in desktop PC’s More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. … The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities … Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. … The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities … Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

Job summary We're looking for a Service Desk Analysts to join our team at Eastbourne DGH, providing first-line technical support via telephone and an online portal. we have two secondment opportunities until 31st March 2026. In this role, you'll provide a responsive, customer focussed service to colleagues who wish to report digital faults, register … requests and obtain information and advice. Wherever possible, you'll provide immediate resolution to issues, ensuring the service is delivered within our agreed Service Level Agreements (SLAs). When needed, you will escalate issues and liaise with colleagues, both within ESHT Digital and across the wider Trust. The Service Desk is open from 8am - 6pm Monday to … you will be expected to cover both the 8am - 4pm and 10am - 6pm shifts on a rotational basis. Main duties of the job Our ideal candidate will have excellent customer service skills, ideally gained from working in a telephone call centre environment. They will need to gather information as quickly as possible to correctly diagnose faults whilst ensuring More ❯

Join or sign in to find your next job Join to apply for the Customer Operations Manager role at Lexmark 5 days ago Be among the first 25 applicants Join to apply for the Customer Operations Manager role at Lexmark Get AI-powered advice on this job and more exclusive features. Job Summary Customer-facing role that … is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day to day operations of Post Implementation MPS Services and … partnership with Client, becoming a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems Responsibilities : Job Summary Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that … We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering … on our promise to make their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and More ❯

L&Q Greater Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at L&Q L&Q Greater Manchester, England, United Kingdom Join to apply for the Service Desk Analyst role at L&Q This range is provided by L&Q. Your actual pay will … be based on your skills and experience — talk with your recruiter to learn more. Base pay range Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: WHL, Stratford Office Persona: Office based with one day a week working from home Salary: £32,881 per annum Closing date for completed applications: 20th May 2025 Interviews taking … place on 27th-28th May 2025 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Service Desk Analyst Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line More ❯