151 to 175 of 1,222 Customer Service Jobs in the UK

looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. … ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support ...

Your New Job Title: IT Support Analyst The Skills You'll Need: IT, Technology, Windows operating systems and Microsoft 365, Customer Service, Service desk Your New Salary: up to £35K per annum plus a 10% bonus Location: Redhill, Surrey Duration: Permanent Job status: Hybrid working, 2 days … business users. To be successful in this role our client has said it is essential that candidates: 1. Have IT/Technology support service experience in the UK. 2. Exceptional communication skills and detail-oriented problem-solving focus. 3. Are eligible to work in the UK. Sponsorship ...

exciting time to join a growing area of the Group. About the role Are you ready to lead a bold transformation that will redefine customer service across the UK's biggest social enterprise? We are seeking an IT Director with vision, energy, andexpertiseto harness the power of data … every day. Reporting to the CIO , we arelookingfor anIT Directortoplay a lead role incompany-wide transformation,leveragingcutting-edgetechnology and data insights to create seamless, customer-centric experiences. You will work at the heart of ourITleadership team, influencing strategy and driving innovation that aligns with our social mission.This role will ...

open to negotiation on the day rate - we would expect it to land around £800-£850 per day. Experience Required: Extensive experience with customer-engagement technologies, including CRM, contact-centre platforms (CCaaS), customer-service software and integrations with digital channels and data platforms. Proven ability to translate … business and customer-experience goals into secure, scalable technical architectures and phased migration plans. Experience working in ambiguous or evolving environments, shaping practices, frameworks or architecture approaches while delivering at pace. Domain knowledge in customer experience and customer-contact environments, with an understanding of how technology supports ...

Lead Service Designer 6 Months Hybrid Working - multiple sites across the UK IR35 Status TBC - Likely Inside £750 - £800 per day - open to negotiation Change-IT are looking for a Lead Service Designer to join a large Central Government organisaton, who's main office is based in London … open to negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational ...

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager … lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence ...

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills … adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities ...

HCLTech is a global technology company that helps leading enterprises across 60 countries supercharge progress through innovation and human connection. In Belfast, our multilingual customer-experience team supports some of the world’s best-known brands across banking, tech, and lifestyle sectors — delivering the empathy and expertise that customers … remember. About the Role We’re looking for an enthusiastic French-speaking Customer Service Advisor to join our growing team in Belfast. You’ll help customers in both French and English , resolving queries via phone and email, and creating positive, human-first interactions that reflect HCLTech’s values. ...

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Service Desk Manager for an initial 3 month contract on a rate of £350/day (Inside IR35). This role will be based in North Lanarkshire. Responsibilities: - Responsible for the resourcing … development of the team, including the preparation and co-ordination of service transition activities. Essential Skills: - You can track, log and correct information to protect assets and components - You can identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions - You can translate lessons learnt ...

Line IT Support Engineers Location Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Second and Third Line IT Support Engineers to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford. My client … proven track record of supporting IT networks and systems on various scales and ideally would have worked in a similar role within a Managed Service (MSP) and gained at least 5 years of commercial experience. Key Duties & Responsibilities Providing users with regular communication on the progress of investigations ...

Field Service Technician 📍Location: Scotland – located ideally Glasgow or Edinburgh ⏱️Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday) 💷Salary: Circa £30,000-35,000 basic (doe) + company car + benefits + overtime Are you a hands on technician who loves solving problems, working with … cutting-edge machinery and delivering great customer service? We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best. This role is ideal for a technically ...

minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers … troubleshooting as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting ...

support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About the company We are a dynamic and innovative Managed Services Provider, and we are committed … Support Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local ...

Macclesfield ! As a key member of the global account team, the Senior IDM Program Coordinator plays a critical role in delivering high-quality, attentive service for Identity Management (IDM) services and providing Vendor Management System (VMS) related support for KellyOCG’s global strategic MSP client. This customer-focused … role will ensure smooth operations for end users worldwide by managing both technical and user-related queries with strong attention to detail, maintaining excellent service standards. Working in a fast-paced and dynamic environment, the Senior IDM Program Coordinator is responsible for troubleshooting complex issues, guiding stakeholders through system ...

hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office . You'll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering … great customer service, and working in a fast-paced environment. What you'll do: Provide 1st line support across hardware, software and networks Log, manage and resolve tickets using a service management tool Escalate complex issues to specialist teams Deliver a positive end-user experience What ...

Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone … technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow ...

issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability … prioritise tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience ...

Multiskilled Fire and Security Engineer to join our expanding team in the West Midlands region. The ideal candidate will have experience in the installation, service, and maintenance of fire alarm systems, CCTV, intruder alarms, access control, and emergency lighting. This is an exciting opportunity for an individual with … intruder alarms, access control systems, emergency lighting, and associated equipment. Perform fault finding, repairs, and servicing on a range of fire and security systems. Customer Service: Provide high-quality customer service, ensuring all work is completed to industry standards and in line with customer requirements. ...

Location: Oldbury | Hybrid: 2 days office/3 days home 6-month contract | Full-time We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role. This is a customer service role in a technical … doing Acting as a first point of contact for user support Logging and managing queries through a ticketing system Working within SLAs and service targets Owning issues through to resolution or escalation Keeping users updated and informed Working collaboratively with Infrastructure, Security and PMO teams What we’re looking ...

Location: Oldbury | Hybrid: 2 days office/3 days home 6-month contract | Full-time We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role. This is a customer service role in a technical … doing Acting as a first point of contact for user support Logging and managing queries through a ticketing system Working within SLAs and service targets Owning issues through to resolution or escalation Keeping users updated and informed Working collaboratively with Infrastructure, Security and PMO teams What we’re looking ...

schools as part of a wider IT team Key Responsibilities: Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain accurate records of IT assets and configurations. Support evening events when required and assist with IT inductions for new staff. Uphold safeguarding responsibilities at all times. About You: Previous ...

further education Benefit from support and engagement through dedicated management and leadership We are seeking aTechnology Support Analystto join our IT team, providing customer-focused support across our 21 port locations. Youll be supporting both local operations and executive teams. Note: This position is offered as a 9-month … contract. Hours: Monday to Friday, 37 hours/week (typically 9:0017:00, with some flexibility) What Youll Be Doing Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation. Provide technical guidance and mentoring to Service Desk colleagues. Troubleshoot and document technical ...

year LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing ...

environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your … precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole ...

Service Desk Advisor Location: Welwyn Garden CitySalary: £24,000 + bonus (£2,000–£2,500 per annum)Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based) Service Desk Advisor – About our client: Our client is a well-established and growing organisation based in Welwyn Garden … City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment. Service Desk Advisor – Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive ...