176 to 200 of 11,185 Customer Service Jobs in the UK

Join or sign in to find your next job Join to apply for the Customer Operations Manager role at Lexmark 5 days ago Be among the first 25 applicants Join to apply for the Customer Operations Manager role at Lexmark Get AI-powered advice on this job and more exclusive features. Job Summary Customer-facing role that … is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day to day operations of Post Implementation MPS Services and … partnership with Client, becoming a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems Responsibilities : Job Summary Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that … We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering … on our promise to make their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and More ❯

L&Q Greater Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at L&Q L&Q Greater Manchester, England, United Kingdom Join to apply for the Service Desk Analyst role at L&Q This range is provided by L&Q. Your actual pay will … be based on your skills and experience — talk with your recruiter to learn more. Base pay range Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: WHL, Stratford Office Persona: Office based with one day a week working from home Salary: £32,881 per annum Closing date for completed applications: 20th May 2025 Interviews taking … place on 27th-28th May 2025 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Service Desk Analyst Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line More ❯

Social network you want to login/join with: We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm with occasional … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests from the More ❯

Social network you want to login/join with: Senior Service Desk Analyst, london (city of london) col-narrow-left Client: ED&F Man Commodities Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Role Overview We have … an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests from the More ❯

want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst DEPARTMENT: Financial Messaging - Service Desk LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide … timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of cases using ITIL … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written More ❯

Join to apply for the Customer-Focused Data Analyst role at Renault Trucks . Competitive Salary And Annual Company Bonus Location: Warwick (Hybrid working, 60% in the office) Ready to drive real impact in a company that keeps the world moving? At Renault Trucks UK, we don’t just build trucks — we create solutions that shape the future of … transport. Our commitment to innovation, sustainability, and exceptional customer service keeps us ahead of the game. Now we are looking for a data-driven individual to join our Customer Advanced Solutions team and help our customers get the very best from their Renault Trucks Fleet. As a Customer-Focused Data Analyst, you’ll transform data into … customers to improve efficiency and maximise the value of their Renault Trucks fleet. By producing interactive reports, dashboards, and performance analyses, you will play a vital role in strengthening customer loyalty and driving continuous improvement. What We Offer At Renault Trucks Pension scheme: Matched up to 5% of your salary, including death in service cover. Medical Insurance: Medical More ❯

one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together. Penguin Soluitons is seeking an experienced IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require … communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). The ideal candidate will have a strong understanding of IT infrastructure, excellent project management skills, and a passion for delivering top-notch customer service. Responsibilities Managing the day-to-day operations of the enterprise service desk. Coordinating and managing global employees that … may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including incident, problem, change, and asset management Standardizing our More ❯

Senior Service Desk Analyst ED&F Man Corporate London Home/Corporate/Senior Service Desk Analyst ED&F Man Corporate London Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED … F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI's and internal SLA's. The role provides long term potential for someone eager to demonstrate their skills and … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests from the More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. This role … is crucial in maintaining our reputation for stellar service and plays a key part in supporting our continued growth within the dynamic world of IoT. You will be part of a busy Service Desk team, reporting to the Service Desk Manager, and will work closely with colleagues, suppliers, industry specialists, and 3rd party service providers. Your More ❯

As IT Service Desk Analyst, you will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point … as Microsoft 365, including SharePoint, OneDrive and Teams. Key Responsibilities Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations … before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across the firm. Create Knowledge Base articles for “quick fixes” and whenever new More ❯

for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify … and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to … across Microsoft 365, Intune, Autopilot, Active Directory, Azure AD and Exchange. Financial services Industry experience. Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable: Bachelor's degree in information technology, Computer Science, or a related field. Industry certifications More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part of … a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services Onsite and … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik Cyber … Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability to work as part of a team Desirable: Certifications (e.g., A+, Microsoft, ITIL) Familiarity with ITSM tools (e.g., ServiceNow, Jira) Knowledge of automation or scripting a More ❯

IT Service Desk Engineer - £35,000/£45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik Cyber … Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability to work as part of a team Desirable: Certifications (e.g., A+, Microsoft, ITIL) Familiarity with ITSM tools (e.g., ServiceNow, Jira) Knowledge of automation or scripting a More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik Cyber … Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability to work as part of a team Desirable: Certifications (e.g., A+, Microsoft, ITIL) Familiarity with ITSM tools (e.g., ServiceNow, Jira) Knowledge of automation or scripting a More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from NetBet Senior Talent Acquisition Specialist , Assoc CIPD Job Title: AML & Safer Gambling Customer Executive About GIMO: Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO … operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone. THE ROLE : As an AML & Safer Gambling (SG) Customer Support Executive , you will play a … key role in providing outstanding support to our UK-based customers while ensuring regulatory compliance. This hybrid role combines customer relationship management with AML/CTF and safer gambling due diligence tasks. You will collaborate across departments to identify risks, support vulnerable players, and maintain trust through discreet and professional service. This is an exciting opportunity for someone passionate More ❯

for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify … and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to … across Microsoft 365, Intune, Autopilot, Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify … and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to … across Microsoft 365, Intune, Autopilot, Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the UK and US business. You will be responsible for handling day-to-day enquiries from retail and support colleagues as a first point of contact. You will be expected to advise on the resolution of … Teams, SharePoint, Outlook, and other related products. Knowledge of SAP production systems and user maintenance. Printers and printing troubleshooting experience. Windows 7/10 application support. Excellent troubleshooting and customer service skills. Excellent written and verbal communication skills. Experience of providing IT support using remote desktop tools. This role will require working in a rotational shift pattern. About … of Leicester city centre and is home to over 500 employees. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building More ❯

We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity. The IT service desk is responsible for providing a single point of contact for all users of System1 IT services to report an incident, request or change control. We provide excellent personal … service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. We support all employees including contract staff. This means we support more than 150 staff members. On average, 300-400 tickets are raised and processed by the IT service desk per month. The IT … service desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that all staff at System1 have what they need, working to the expected levels, to perform their roles and push the System1 business to the next level. Do More ❯

Social network you want to login/join with: The Service Delivery Manager is involved in a variety of tasks that requires management of the on-site team. The candidate needs a solid understanding of primarily Microsoft systems and leading IT technologies. This role also requires the ability to manage client expectations, escalate issues and to mentor and develop … staff when required. The Service Delivery Manager will manage and monitor the team onsite. They will be required to manage workloads and prioritize work across the team as well as develop the service delivery lifecycle for the client. Our ideal candidate will have strong ITIL and process experience with at least 5+ years’ experience in a similar role … in a Managed Services environment. In addition to staying abreast of industry trends, RFA’s competition and best practices, he/she will manage all Client support process and service initiatives for the EMEA regions by striving to understand Clients’ overall business requirements to exceed expectation and deliver a transparent, ‘best in class’ support service. The role holder will More ❯

for talented and enthusiastic individuals to join our team. Salary: Commensurate to experience Location: Oxfordshire, office/home/client sites Kriston Technology are seeking a passionate, proactive, enthusiastic, customer-focused 2nd Line IT Support Consultant to join our expanding team. The role will be a mixture of home, office, and field-based at client sites in Oxfordshire and … throughout the Midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to our clients working on BAU support calls and project work. Our ideal candidate will already have experience of working in a Managed Service Provider, be proactive, and have impeccable communication skills, with a … proven track record of problem-solving and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Deliver on-site, remote, and telephone support Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure Project management and implementation Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/1st …/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/1st …/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests More ❯