51 to 75 of 1,250 Customer Service Jobs in the UK

Microsoft Dynamics 365 Solution Architect Customer Service & Field Service Role Overview We are seeking a highly experienced Microsoft Dynamics 365 Solution Architect to lead the end-to-end technical architecture and delivery of enterprise-scale implementations across Customer Service and Field Service workloads. This … D365 platform, collaborating with enterprise architects, programme leadership, and delivery teams. Key Responsibilities Solution Architecture & Design Own the end-to-end architecture across D365 Customer Service and Field Service Define scalable Dataverse data models , solution boundaries, and integration patterns aligned to enterprise architecture standards Produce architectural deliverables ...

rising every 5 years), private healthcare Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support/customer service department. This is a fast-paced, varied role where you will … providing technical advice over the phone, organising engineer visits and discussing care/insurance options available. Duties for this Technical Customer Service Advisor role will include but not be limited to: Providing technical support on the telephone Organising and arranging engineer call-outs Chasing engineers and updating customers ...

have a keen interest in Customer Service & Business Administration, as this is paramount to our business, but you will show interest in Information Technology, Customer Success. You'll have a keen eye for detail and able to work as part of a busy support team. Showing your … initiative is always welcomed in our team. Role Demonstrate excellent customer service focus when dealing with clients The accurate and timely logging of client issues either by telephone or email Recognising the importance of SLAs and when specific case require escalation Working as part of a team, understanding ...

training and the opportunity to practice new skills in a real work environment. Role This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies. Work with Grey Matter sales teams to provide expert support … high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload. Training Training to be provided: Level 3 Customer Service Specialist Apprenticeship Standard. Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level ...

Hiring: Enterprise Account Executive 🚀 (AI Agents/Customer Service) Customer service is being rebuilt from the ground up - and this team is building an enterprise-grade multi-agent orchestration platform that lets AI agents handle real customer conversations end-to-end (not just … . Why this is interesting 👇 ✅ Real traction + real outcomes: one customer (a high-growth consumer marketplace) achieved ~60% lower support costs and ~$1M annual cost savings - with faster resolution and improved CSAT. ✅ Enterprise-ready product: agents can execute actions in systems (refunds, returns, account updates), escalate to humans ...

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract … call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management ...

Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions. Working closely with the business teams to translate requirements into scalable platform capabilities. The role is centered around enhancing Dynamics … through configuration, customisation and continuous improvement to support evolving business needs. Responsibilities Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements Configure, customise, and extend the D365 CE platform ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Enhance your career as a Technical Customer Support/Technical Account Manager in Wadhurst, East Sussex. Join a growing lighting solutions distributor, delivering expert customer service, technical support and account management in a specialist B2B environment. Technical Customer Support Wadhurst, East Sussex Full-time, Monday – Friday … lighting products, electrical components and tailored design solutions to a loyal B2B client base. The Role This is a varied and hands-on Technical Customer Support role combining customer service, technical account management and order coordination. Reporting to the Managing Director, you will act as the first ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

branch , working Monday to Friday, 7:00am to 4:30pm . This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch. Rexel is a worldwide expert in distributing electric and energy-efficient products … years too!) Take your birthday off and enjoy enhanced parental leave Support & Development: Extensive learning opportunities from day one Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description As a Branch Assistant ...

role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core hours … vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from ...

programme being delivered by a global technology services provider for a leading international telecommunications organisation. As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery … Responsibilities (varies by role) Deliver and implement ServiceNow CSM solutions within a secure enterprise environment Work closely with business stakeholders to define and implement customer service processes Design and implement scalable ServiceNow platform solutions Lead architecture, configuration, and platform development activities Support programme delivery through governance, planning ...

programme being delivered by a global technology services provider for a leading international telecommunications organisation. As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery … Responsibilities (varies by role) Deliver and implement ServiceNow CSM solutions within a secure enterprise environment Work closely with business stakeholders to define and implement customer service processes Design and implement scalable ServiceNow platform solutions Lead architecture, configuration, and platform development activities Support programme delivery through governance, planning ...

programme being delivered by a global technology services provider for a leading international telecommunications organisation. As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery … Responsibilities (varies by role) Deliver and implement ServiceNow CSM solutions within a secure enterprise environment Work closely with business stakeholders to define and implement customer service processes Design and implement scalable ServiceNow platform solutions Lead architecture, configuration, and platform development activities Support programme delivery through governance, planning ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving … issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure ...

responsible for managing and developing relationships with existing reseller and integrator accounts within the audio visual (AV) channel. The role focuses on delivering excellent customer service, driving sales growth, identifying new opportunities, and supporting customers with product selection, pricing, and project requirements. Working closely with external account managers … Management Manage and develop relationships with a portfolio of reseller and integrator customers. Act as the primary point of contact for day-to-day customer enquiries. Maintain regular communication with customers to understand their pipeline, projects, and requirements. Support customers with quotations, product recommendations, and solution guidance. Sales Development ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable … Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This … role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance ...

Customer Support Representative Up to £28,000 per annum, plus hybrid working Bristol (Hybrid) My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Customer Support Representative capacity. Key Responsibilities … first point of contact for customer support requests Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build ...

leader in their field - based in brand new state of the art offices right next to Buckshaw Parkway train station. Hybrid working. Tier 1 Service Desk Support Analyst . Youll be joining a service desk team based in Chorley within modern open plan offices and the opportunity … hybrid working. You'llprovidesupport to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give ...

Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes. You'll work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 … Bring Strong experience as a D365 CE Functional Consultant or Business Analyst. Hands-on configuration experience across D365 CE. Strong understanding of customer-facing processes and workflow optimisation. Ability to deliver functional specs, fit-gap analysis, and process design. Excellent stakeholder communication and workshop facilitation skills. Ability to work ...