826 to 850 of 2,678 Customer Service Jobs in the UK

Service desk analyst required!! Peterborough Full time - 37.5 hours per week Hourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic More ❯

cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations … insights that improve the post-purchase journey. You'll act as a trusted partner to stakeholders, translating their needs into actionable data solutions that drive meaningful improvements to the customer experience. This role requires strong analytical skills, excellent communication, and a desire to grow technically within a supportive team. The Role What You'll Do Partner with business teams … to understand customer experience problems and help them make better decisions through data. Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. Write clean, efficient SQL to transform and extract data from large, complex datasets. Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. Ensure quality and maintainability by More ❯

About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a … working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve … any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre's broader digital infrastructure and service delivery. This role is primarily based in centre (Stratford) 5 days a week. ABOUT THE ROLE To provide end-user support for Study Group systems at the location at … which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and … software platforms but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

Life Assurance Health cash plan Gym and retail discounts Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Discounted Travel Educational trips We are looking for a Travel Support Specialist to … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve … the company delivers cost-effective solutions for corporate clients worldwide. In addition, CT Travel Group's leisure division specialises in creating unforgettable tailor-made and package holidays, offering personalised service and inspiration from their knowledgeable team. CT Travel Group is committed to making travel seamless and memorable for all clients. Location Hybrid role with a minimum of 2 days More ❯

PM. There may be occasional requirements to work outside of these hours to support essential upgrades, migrations, or other critical infrastructure tasks. Flexibility and a proactive approach to service continuity are key. Main duties of the job What You'll Do Deliver expert support for server, storage, network, and cloud infrastructure Lead and contribute to infrastructure projects, including upgrades … everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job description Job responsibilities Please see the job description and person specification attached to this job advert for … to work under own initiative and prioritise own workload Ability to provide mentoring to colleagues Commitment to continuing professional development Effective communication and interpersonal skills Effective organisational skills Effective customer service skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary More ❯

process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution … to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers’ needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and … mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Business analysis experience in Banking/Finance sector (customer service, online banking and/card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. More ❯

within an area covering East Anglia. Working closely with the sales and senior management team, the position is primarily focused on bringing in new business, whilst also growing existing customer accounts profitably. You will have significant autonomy in tailoring the offering to meet your customer needs. This is a full time, permanent position with a company car, mobile … annum plus bonus, vehicle etc. Key Responsibilities: As an Business Development Manager - Tool Hire , your job role would include: Identify and develop new business opportunities Maximise revenue from existing customer accounts Establish, develop and maintain positive customer relationships Keep up-to-date with industry developments, market trends etc Meet or exceed agreed sales targets Work both on building … the Plant Hire/Tool Hire industry Excellent selling, communication and negotiation skills Ability to work both independently and as part of a team Highly motivated and target driven Customer focused with excellent customer service skills Successful track record in field sales You must be confident using IT software Full UK drivers licence Benefits: Within the role More ❯

process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank's products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution … to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers' needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and … and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

Devon and Somerset Fire and Rescue Service are looking for an experienced, enthusiastic Information Governance Officerto join our Information and Data Governance Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a f ull time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of … Grade 6).This role is based at our Service Headquarters in Exeter, but there is also the possibility for some home working/the possibility to work from another Service location with agreement from the hiring manager. As well as this we will offer you additional benefits, and a great place to work. Devon and Somerset Fire and … Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset. Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do More ❯

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. The primary duties will include receiving and accurately logging incidents, then … to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required. Based on the customer site in Stevenage you will be working in a small team working shifts will be 7am-7pm. Prior technical knowledge of hardware and software is an advantage, but not … are as important as technical skills. The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experience service desk professionals. What youll do Capture customer details and the issue description into a call management application, then provide additional information about possible next steps to the caller More ❯

expert for the group. About you Experience in financial services projects, including migrations and consolidations of legacy applications. Recent experience in solution architecture with Power Platform and Dynamics 365 Customer Engagement. Knowledge of D365 Sales, Customer Insights Journeys, or Customer Service modules. Good knowledge of CoPilot within the D365 stack. Experience with Microsoft technologies, especially Azure More ❯

The Role Reporting to the Head of Sales, you will: Identify and secure new business opportunities across London, focusing on major hotel and restaurant groups. Build and nurture strong customer relationships to deliver growth and maximise revenue opportunities. Manage or co-manage customer New Product Development (NPD) and Existing Product Development (EPD) projects. Take an active role in … price negotiations, ensuring margin and profitability targets are met. Collaborate with internal teams to deliver excellent customer service and project execution. Develop and deliver customer plans and objectives aligned with overall business strategy. Conduct regular customer visits to build trust, identify gaps, and drive business forward. Keep meticulous records of customer activity, sales forecasts, and … project status. Develop in-depth knowledge of products, manufacturing capabilities, and market trends. Contribute to the continuous improvement of business processes and customer engagement. About You Proven track record in new business sales within the drinks sector, particularly into foodservice, hospitality, or distribution channels. Experience selling into key hotel and restaurant groups . Excellent relationship-building and negotiation skills. More ❯

when implementing system changes. Ensure compliance with Trust policies, data protection, and clinical safety standards. Deliver training and guidance to end users as required. Communication and Working Relationships Internal Service Directors/Heads of Service/Matrons Business Managers Pharmacy Managers Clinical and Administrative Staff Planning and Performance Team Information Teams ICT Staff External Service Users System … Familiarity with ITIL practices Experience with T-SQL, HL7 messaging standard Knowledge of NHS operational frameworks Experience in clinical environments and business process mapping Knowledge and Skills Essential Strong customer service orientation Excellent communication and presentation skills Logical problem-solving and root cause analysis Ability to prioritise and manage workload under pressure Effective negotiation and influencing skills Self … motivated and proactive Strong team collaboration across clinical and business departments Experience maintaining business-critical systems in compliance with legal standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring More ❯

Operational Transformation PMO Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Managing the interface between the Client, IT, 3rd party suppliers, Front and Back-office teams, to deliver oversight and delivery of … reports to deliver their Operational Transformation control responsibilities and support appropriate personal development plans. Develop and manage necessary frameworks, processes and documentation to exceed minimum requirements and to protect Service Levels across operations. Engage, maintain and share regular updates on Operational Transformation activity across a range of stakeholders including client, SLT, and 3rd parties. What we’re looking for More ❯

Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Bodyshop Administrator to join our successful and busy Snows Accident Repair Centre based in … Southampton . Your day As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service. Your day will include: Contact Management Answering inbound telephone calls and transferring the inbound calls to the relevant persons. Taking messages where necessary ensuring the message gets passed on to … person in dealership for action. Taking bodyshop bookings where necessary. Responding to email enquiries referencing body repair bookings. Making outbound telephone calls as required. Managing Bodyshop Compliance & Manufacturer Systems Service Admin Processing all the invoicing for the accident repair centre. Managing Audatex Resends ensuring the relevant information is inputted. Booking all the vehicles in and out of the accident More ❯

based in stunning Birmingham City Centre offices. In this exciting and diverse Business Operations Manager opportunity, you will play a pivotal role in driving continuous improvement across sales operations, customer service efficiency, and commercial systems across the European region. You will work closely with regional sales teams and business stakeholders to streamline workflows, enhance automation, and support revenue … of Salesforce (ideally with Admin certification), Talkdesk, and CRM/business intelligence tools such as Power BI and SAP is essential, as is experience in optimising workflows to improve customer interaction and service quality. Youll bring excellent communication skills, strong stakeholder management capabilities, and be confident working independently across multiple time zones and priorities. Familiarity with Agile, Scrum More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality … key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst you will be comfortable More ❯

Microsoft applications. Experience of supporting devices in a complex Enterprise networked environment, including installation, support and troubleshooting of network clients and other communications products and providing updates into a Service Management Helpdesk tool is required working within an ITIL based framework. About us As a flexible working friendly organisation, we want to be sure that you can work in … for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following … Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) Newcastle Dental Hospital Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and More ❯