951 to 975 of 2,767 Customer Service Jobs in the UK

effective support.* Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.* Ensure all upgrades and changes to production systems follow … production environment.* Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.* Complete the transformation from legacy to VFC recording systems and migrate ...

status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this … incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure ...

execution of the end-to-end work order management, including the co-ordination. • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service … levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided ...

reactive services within remit, detailed planning of work with Integral engineering and our supply chain • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management ...

reference 332900Product DirectorCompetitive salary plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution ratesPermanent, Full time Hybrid working x3 days in London FarringdonPRODUCT DIRECTORRoyal Mail is undertaking one of the most significant … commercial technology transformations in its history. We’re modernising our customer, sales, and service platforms to create a more connected, data‐driven, and customer‐centric organisation. To help lead this change, we’re looking for a Product & Delivery Director, Lifecycle Management and Commercial Projects—a senior leader ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

join a growing technical support team within the heating industry. This is a varied role where you'll provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background … domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service, we'd like to hear from you. The Role Working as part of a knowledgeable Technical Helpdesk team, you will provide both pre-sales and after-sales technical support across ...

Location: Horsham (On-Site) Hours : Full-Time, MondayFriday (37.5 hrs) 9am-5:30pm About the Role Join our growing technology business as a Customer Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. Youll handle key admin processes, spot trends, streamline workflows … play a vital role in delivering an exceptional customer experience. If youre organised, tech-savvy and enjoy improving processes, youll thrive here. Key Responsibilities Coordinate daily Managed Services workflows with accuracy and efficiency Manage and improve data collection and validation Monitor service usage trends and escalate issues early ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues ...

Title:Senior IT Customer Support Analyst, Desktop SupportKBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is responsible for resolving complex … user computing issues, supporting Microsoft-based technologies, and ensuring the delivery of high-quality support services aligned with established service objectives.The successful candidate will also provide leadership and guidance to support personnel, contribute to service improvement initiatives, and collaborate with infrastructure, security, network, and business teams to enhance ...

Service Desk Experts - were looking for you! IT Service Desk Analyst Caerphilly Head Office £26,666.64 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help ...

Completing installations and system upgrades when required Ensuring all work is completed in line with current industry standards and regulations Delivering a professional and customer-focused service at every visit Accurately completing service reports and documentation What We're Looking For To be successful in this role … finding abilities Excellent problem-solving skills and attention to detail The ability to work independently while also contributing to a team Strong communication and customer service skills A full UK Driving Licence What's on Offer? Our client believes in rewarding their employees and offers an excellent package ...

Essential Duties and Responsibilities ✅ Work as part of the Shift system on the IT Service Desk ✅ Receives and handles requests for service, following agreed procedures ✅ 1st line support: troubleshooting of IT related problems ✅ Promptly allocates calls as appropriate ✅ Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions ✅ Records incidents, cataloging them by symptom and resolution ✅ Monitors queues and assigns tickets to appropriate resources for troubleshooting and ticket resolution ✅ Monitors queues to ensure SLAs are maintained ✅ Assigns tickets that are out of scope to Service Desk/Other ...

you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients … project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.Together we do what matters.We are looking ...

part of Technical Solutions Strategic Business Unit. This primarily includes ensuring ownership of management activities and that our customers receive excellent customer service, ensuring any required improvements are appropriately assessed and implemented. The post holder will support the EUD Support Manager in providing first line managerial and technical … support for our operational and project-based services, in addition to the whole of the NHIS customer base. The post holder will ensure ICT service delivery and customer focus through proactive and best practice ICT processes and the effective management of internal services and third-party contracts. ...

local position with a well-established company. You'll be working across the North West and surrounding areas, carrying out a varied mix of service, maintenance, fault finding and installation work on commercial security systems. If you're looking for a role with a fair call-out rota, overtime … discuss career progression and future development at interview What You'll Be Doing Carrying out planned preventative maintenance (PPM) on security systems Attending reactive service calls and fault-finding visits Completing repairs and remedial works Installing and commissioning small works projects Maintaining high standards of customer service ...

Salary: circa £35,000 per annum + benefits Working Pattern: Hybrid/Customer Sites/Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This … role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home … Group stakeholders to ensure incidents are identified, investigated and resolved in line with regulatory and client expectations. The role offers the opportunity to influence customer outcomes, drive improvements in incident governance and help strengthen risk management practices across the organisation. What you'll be doing Leading and developing ...

Title: Customer Support Coordinator Location: Cambridge Salary: £26,000-£30,000 Working Pattern: Full-time 8:00-4:30pm (Office Based) A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing … customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction. Key Responsibilities: Respond to customer queries and complaints via phone and email in a timely and professional manner Investigate and resolve issues efficiently, liaising with internal teams where ...

Role: Field Service Engineer Location: North Salary: £43,00 - £50,000 + overtime Position Description Based from home and working throughout the north of England, the Field Service Engineer (Mechatronic) is responsible for providing on site and remote support for the range of company products on which they … have been trained. Responsibilities Responsible for Installing, investigating and repairing machine faults of both Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre) Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner. Ensure clear communication ...

with a highly recognisable, leading manufacturer located in Droitwich. We are currently recruiting on their behalf for someone to join their team as a Service Engineer on a full time, permanent contract. Up to £40,000 + Excellent Benefits + Extensive Worldwide Travel up to 3 weeks per month … systems. As demand for their innovative technology continues to grow worldwide, they're expanding their engineering team and are looking to recruit an International Service Engineer immediately. Why join? This isn't your typical field service role. You'll travel internationally to support customers across a wide range ...

role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk ...