251 to 275 of 1,500 ITIL Jobs in the UK

identifying trends in recurring problems. Automation : Use scripting or automation tools to automate tasks and improve efficiency About You To be considered you must have: Understanding of ITIL (Information Technology Infrastructure Library) best practices for service management. Experience with application support tools, monitoring systems (such as App Insights) and troubleshooting methodologies/techniques Knowledge of databases (SQL) & experience with SQL More ❯

site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the … especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT … Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune/JAMF) Network technologies and protocols Cyber Security Business More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor's degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward - Base salary of More ❯

delivery methods, demonstrating a commitment to continuous improvement and best practices Possess AWS certifications, showcasing expertise in cloud technologies and the ability to implement scalable, secure solutions Certified in ITIL, bringing a structured approach to IT service management and aligning services with business needs Our Values & Diversity We are proud to be an inclusive employer, and our ambition is to More ❯

and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor's degree in information technology, Computer Science, or a related field. Strong understanding of ITIL and service management principles. Proficiency in service design tools and methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving abilities. More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to managing web based More ❯

Service Management Leadership • Own the end-to-end delivery and continuous improvement of regional IT services, ensuring operational excellence, customer satisfaction, and alignment with global service standards. • Oversee core ITIL-based service processes including incident, problem, change, request, and configuration management. Programme and Project Delivery • Lead the execution of multiple enterprise IT programmes and projects, ensuring delivery is on time … in IT service management, programme delivery, or transformation, with at least 3-5 years in a senior leadership or regional role. • Knowledge of service management and delivery frameworks (e.g., ITIL, Agile, PMP, PRINCE2). • Proven experience managing regional or multi-site IT operations and largescale enterprise projects. • Strong leadership, communication, and stakeholder engagement skills. • Experience in high-paced, matrixed organisations More ❯

second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding of Unix/Linux/RedHat More ❯

Providing 2nd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelors degree in Computer Science, Information Technology, Electrical Engineering … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

seniority Person Specification Qualifications Essential University Degree in a related subject or demonstrable equivalent experience Relevant professional or technical experience Desirable PRINCE 2 Foundation IT Service Operations Lifecycle Certificate (ITIL V3) Vendor qualifications at Certified Professional and/or Specialist level (e.g. Microsoft Certified IT Professional (MCITP)) ITIL Foundation Certificate (V3/V4) Experience Essential Significant technical experience in an More ❯

Skills: Experience with Azure Active Directory and Azure-based services . Familiarity with modern IT infrastructure and cloud-based technologies. Knowledge of Windows Autopilot or other device provisioning technologies. ITIL certification or knowledge of ITIL processes. Education & Qualifications: Degree in Computer Science , Information Technology , or a related field is preferred, but not required. Microsoft certifications (e.g., Microsoft Certified: Security, Compliance More ❯

IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in Computer Science or a related discipline. Working for us - what we can offer you Working for the emergency More ❯

inAI-driven IT operations, predictive analytics, and automated remediation. Strong understanding ofzero-trust security, regulatory compliance, and risk management. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: Certifications:ITIL, AWS/Azure/GCP Solutions Architect, SRE Foundation, CISSP, or equivalent. Experience withKubernetes, Terraform, Ansible, and AI-powered operations tools. Strong problem-solving abilities, with a data-driven approach More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). Experience with More ❯

delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITIL Foundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). Experience with More ❯

cybersecurity and information governance REQUIREMENTS Either previous of experience in an IT-related role, a relevant Bachelor’s degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL) Experience with Windows operating systems and Microsoft Office applications Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration Excellent written and More ❯

Skills: AWS Certified DevOps Engineer - Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Clearance Requirements: Clearance to StartBPSS Clearance for Role SC Must be a UK Citizen and based in UK for the duration Must More ❯

and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to managing web based More ❯

cybersecurity and information governance CANDIDATE REQUIREMENTS Either previous of experience in an IT-related role, a relevant Bachelors degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL) Experience with Windows operating systems and Microsoft Office applications Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration Excellent written and More ❯

the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers More ❯

More than 5 years of experience in Core Infrastructure design (HLD), preferably in financial services, exchange, or a similar regulated environment Proven track record working in architecture roles within ITIL-governed environments Strong hands-on experience with Windows 11, Entra ID, Active Directory, VDI, EUC, Microsoft 365 suites, and Intune Expertise in VDI technologies and virtual desktop management Knowledge of More ❯

and operational teams Qualifications and Requirements: More than 5 years of experience in financial services, exchange, or a similar regulated environment Proven track record working in architecture roles within ITIL-governed environments Strong hands-on experience with Windows 11, Entra ID, Active Directory, VDI, EUC, Microsoft 365 suites, and Intune Expertise in VDI technologies and virtual desktop management Knowledge of More ❯