251 to 275 of 2,026 ITIL Jobs in the UK

years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuous improvement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the ability to develop teams and More ❯

QRadar (key focus), Splunk, or Microsoft Sentinel. Strong grasp of network traffic analysis, vulnerability management, and ethical hacking techniques. Solid understanding of DFIR principles and evidence handling. Knowledge of ITIL processes - Incident, Problem, and Change Management. Comfortable working autonomously in a 24/7 or on-call operations environment. Excellent communication and stakeholder engagement skills. Certifications (Preferred): CISSP, GIAC (GCIA More ❯

implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

and training engagement metrics. Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS . Degree or equivalent experience in Information Systems, Computer Science, or related field. ITIL, PRINCE2, or Agile certification (desirable). ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise More ❯

and training engagement metrics. Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS . Degree or equivalent experience in Information Systems, Computer Science, or related field. ITIL, PRINCE2, or Agile certification (desirable). ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise More ❯

exposure to enterprise environments. Strong experience in Level 13 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1-3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. Experience with ticketing systems, ITIL framework, and service delivery SLAs. Strong problem-solving , communication and analytical skills, with the ability to explain and present ideas clearly A customer-first approach: takes responsibility for issues and More ❯

Agile frameworks (Scrum, Kanban) and DevOps principles. Familiarity with Jira, Confluence, and Agile reporting metrics. SC clearance required Desirable: Experience working with Defence or other government departments. Knowledge of ITIL or service management best practices. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯