Client Onboarding Jobs in the UK excluding London

201 to 225 of 839 Client Onboarding Jobs in the UK excluding London

Technical Service Manager

Hemel Hempstead, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Technical Service Manager, Hemel Hempstead Client: Location: Hemel Hempstead, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. … Manage RCAs and ensure preventative actions are implemented Work with Technical Resource Managers to build support teams based on technical and service needs Coordinate with GS & PS for customer onboarding Support technical issue resolution and act as escalation point Implement service improvements and plan process enhancements Stay updated on current trends and source training as needed Manage new … tools, automation, and processes Identify opportunities to reduce costs and increase gross margin with CSMs & SDMs Manage patching and maintenance schedules Represent client needs at weekly CAB meetings Support presales activities related to tools and software lifecycle management Candidate Skillset: Bachelor's degree or equivalent experience in a relevant field At least 4 years’ experience in managing complex, business More ❯
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Technical Service Manager

Norwich, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support teams are prepared without impacting service delivery. Participation in a Duty Manager rota and incident management for P1 incidents is required. This is a full-time … Manager Ensure RCAs are completed, published, and preventative actions are implemented Collaborate with Technical Resource Managers to form support teams based on technical and service needs Assist with customer onboarding planning with GS & PS Support technical issue resolution and act as escalation point for incidents Implement and support service improvement initiatives and process enhancements Stay updated on current … and source necessary training Manage the introduction of new workflows, automation, and tools Identify cost reduction and revenue increase opportunities with CSMs & SDMs Manage patching and maintenance calendars Represent client needs at weekly CAB meetings Support presales activities by managing information requests related to tools and software lifecycle Candidate Skillset: Bachelor's degree or equivalent experience in a relevant More ❯
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Technical Service Manager

Cheltenham, England, United Kingdom
Hybrid / WFH Options
Redfaire
Reporting to the Technical Manager, the Technical Service Manager (TSM) collaborates with Service Delivery Managers to ensure SLA compliance, builds support teams with Technical Resource Managers, and manages customer onboarding processes. The TSM also participates in a Duty Manager rota and handles P1 incident management roles. This is a full-time, permanent position that can be home-based … and incident management for P1 issues. Oversee RCA completion and implement preventative measures. Collaborate with Technical Resource Managers to form dedicated support teams based on technical needs. Coordinate customer onboarding with GS & PS teams. Assist consultants with technical issues and serve as an escalation point. Drive service improvement initiatives and process enhancements. Stay updated on current trends and … training when necessary. Manage deployment of new workflows, automation, and tools. Identify opportunities with CSMs & SDMs to reduce costs and increase gross margin. Oversee patching and maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Support presales activities, including managing information requests related to tools and software lifecycle. Candidate Requirements: Bachelor's degree in a relevant More ❯
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Technical Service Manager

Portsmouth, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Technical Service Manager, Portsmouth, Hampshire Client: Location: Portsmouth, Hampshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. … Manage RCA completion and publication, ensuring preventative actions are taken. Collaborate with Technical Resource Managers to build support teams based on technical and service needs. Assist in planning customer onboarding with GS & PS teams. Support technical consultants and act as an escalation point for incidents. Implement and plan service improvement initiatives and process enhancements. Stay updated with current … Manage the introduction of new ways of working, automation, and tools. Work with CSMs & SDMs to identify cost reduction and profit increase opportunities. Oversee patching and maintenance calendars. Represent client needs at weekly CAB meetings. Support presales activities related to tools and software lifecycle management. Candidate Skillset: Bachelor's degree or equivalent experience in a relevant field. At least More ❯
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Technical Service Manager

Wakefield, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
will collaborate with Technical Resource Managers to build dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will also oversee new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role involves participating in a Duty Manager rota and acting as Incident Manager for … and publication of RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to assemble support teams tailored to customer environments Coordinate with GS & PS for customer onboarding planning Assist consultants with technical issue resolution and serve as an escalation point for incidents and tasks Implement service improvement initiatives and contribute to process enhancements Stay updated … Manage the introduction of new workflows, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin Oversee patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities by managing information requests such as tool releases and software end-of-life notices Candidate Skillset: Bachelor's More ❯
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Technical Service Manager

Northampton, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer technical environments and service needs. The TSM will also oversee new customer onboarding, ensuring readiness of support teams and sufficient capacity to maintain service quality. Participation in a Duty Manager rota and acting as Incident Manager for P1 incidents are also … RCA completion and publication, ensuring preventative actions are implemented Collaborate with Technical Resource Managers to create dedicated support teams based on technical and service requirements Assist in planning customer onboarding with GS & PS Support technical consultants in issue resolution and act as escalation point for incidents/tasks Implement service improvement initiatives and assist in process design and … needed Manage the introduction of new workflows, automation, and tools Work with CSMs & SDMs to identify cost reduction and revenue growth opportunities for customers Oversee Patching & Maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities, including information requests related to tool releases and Oracle software lifecycle management Candidate Skillset: Bachelor's degree preferred More ❯
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Technical Service Manager

Dartford, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager … publication of Root Cause Analyses (RCAs) and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build support teams tailored to customer needs Assist in planning customer onboarding with GS & PS teams Support consultants in resolving technical issues and serve as an escalation point Implement and support service improvement initiatives and process enhancements Stay updated on … new ways of working, automation, and tools Work with Customer Success Managers and SDMs to identify opportunities for cost reduction and revenue growth Oversee patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities by managing requests for information, tool releases, and software end-of-life considerations Candidate Skillset: Bachelor's degree More ❯
Posted:

Technical Service Manager

Southampton, England, United Kingdom
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager during … the completion and publication of RCAs and ensure preventative actions are implemented. Collaborate with Technical Resource Managers to form support teams tailored to customer needs. Assist in planning customer onboarding with GS & PS teams. Support technical consultants in issue resolution and serve as an escalation point for support incidents. Implement service improvements and contribute to process enhancements. Stay … as needed. Manage the rollout of new workflows, automation, and tools. Work with CSMs & SDMs to identify cost reduction and revenue growth opportunities. Coordinate Patching and Maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Provide presales support, including information requests about tools and Oracle software lifecycle management. Candidate Skillset Bachelor's degree in a relevant More ❯
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Technical Service Manager

Aberdeen, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
ensure SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also oversee new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM will participate in a Duty Manager rota and serve as Incident Manager … Manager for P1 incidents Manage RCAs and ensure implementation of preventative actions Collaborate with Technical Resource Managers to build support teams tailored to customer needs Assist in planning customer onboarding with GS & PS teams Support consultants in resolving technical issues and serve as escalation point Implement and support service improvement initiatives and process optimizations Stay updated on current … training Manage the introduction of new workflows, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and revenue growth Oversee patching and maintenance schedules Represent client needs at weekly CAB meetings Support presales activities, including information requests and end-of-life planning for Oracle software Candidate Skillset: Bachelor's degree preferred in a relevant field More ❯
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Technical Service Manager

Bolton, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Technical Service Manager, Bolton, Greater Manchester Client: Location: Bolton, Greater Manchester, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises, and supports users of … support services per SLA Participating in Service Review Meetings Performing incident management, including P1 incidents Managing RCAs and preventative actions Building support teams with Technical Resource Managers Planning customer onboarding with GS & PS Supporting technical resolution and escalation Implementing service improvements and process enhancements Staying updated on current technologies and sourcing training Introducing new workflows, automation, and tools … Collaborating with CSMs & SDMs to optimize costs and revenue Managing patching and maintenance calendars Representing client needs at weekly CAB meetings Supporting presales activities, including information requests Candidate Skillset: Bachelor's degree or equivalent experience in a relevant field At least 4 years' experience in managing complex, business-critical technical applications, ideally JD Edwards ERP or similar Excellent communication More ❯
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Technical Service Manager

Liverpool, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. The TSM will be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role involves participating in a Duty Manager rota and acting as Incident Manager … Oversee RCA completion and publication, ensuring preventative actions are implemented Work with Technical Resource Managers to assemble support teams tailored to customer needs Coordinate with GS & PS for customer onboarding Assist consultants with technical issue resolution and serve as escalation point for incidents Implement and support service improvement initiatives and process enhancements Stay updated on current trends and … as needed Manage the rollout of new workflows, automation, and tools Collaborate with CSMs & SDMs to identify cost reduction and revenue growth opportunities Manage patching and maintenance schedules Represent client needs at weekly CAB meetings Support presales activities, including information requests related to tools and Oracle software lifecycle management Candidate Skillset Bachelor's degree preferred or equivalent experience in More ❯
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Junior Compliance Officer

London, South East, England, United Kingdom
Sterling Williams LTD
permanent Compliance officer to join their team. What You’ll Be Doing As a Junior Compliance Officer, you’ll play a key role in our core compliance activities, from client onboarding and on-going due diligence to transaction monitoring and assisting with regulatory obligations. Sitting between an entry-level Associate and a more senior Compliance Officer, this … for low and medium-risk clients · Conduct initial onboarding for high-risk clients, e.g. Enhanced Due Diligence (EDD) clients · Carry out periodic and event-driven client reviews · Monitor and review transaction alerts, investigate activity, and escalate where needed · Support sanctions and PEP screening by reviewing overnight screening queues · Respond to internal compliance queries and collaborate More ❯
Employment Type: Full-Time
Salary: £38,000 - £40,000 per annum
Posted:

Technical Service Manager

Hull, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Technical Service Manager, Kingston upon Hull, East Yorkshire Client: Location: Kingston upon Hull, East Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 15 Posted: 28.06.2025 Expiry Date: 12.08.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. We implement, optimize … Manager and Incident Manager roles during P1 incidents Ensure RCAs are completed, published, and preventative actions are taken Collaborate with Technical Resource Managers for support team building Coordinate customer onboarding with GS & PS Assist consultants with technical issues and escalate as needed Implement and plan service improvements Stay updated on current technologies and source training Introduce new workflows … automation, and tools Identify cost-saving and revenue-increasing opportunities with CSMs & SDMs Manage patching and maintenance calendars Represent client needs at weekly CAB meetings Support presales activities for tools and software lifecycle management Candidate Skills: Bachelor's degree or equivalent experience in a relevant field At least 4 years in managing complex, critical technical applications, preferably JD Edwards More ❯
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Technical Service Manager

Shrewsbury, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Manager duties … the completion and publication of RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build support teams tailored to customer needs Assist in planning customer onboarding with GS & PS teams Support consultants with technical issue resolution and serve as an escalation point Implement and support service improvement initiatives and process enhancements Stay updated on … the introduction of new ways of working, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and margin increase Oversee patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Provide presales support for information requests, including tools release and Oracle software lifecycle management Candidate Skillset: Bachelor's degree preferred in More ❯
Posted:

Technical Service Manager

Colchester, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer onboarding, ensuring the support teams are prepared and capacity is sufficient to maintain service quality. The role involves participating in a Duty Manager rota and acting as Incident Manager … publication of RCAs and ensure preventative measures are implemented Collaborate with Technical Resource Managers to build dedicated support teams based on technical and service needs Assist in planning customer onboarding with GS & PS teams Support technical consultants in issue resolution and serve as an escalation point for support incidents/tasks Implement and support service improvement initiatives and … introduction of new ways of working, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and revenue growth Coordinate patching and maintenance activities (calendars) Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities by managing information requests, tool releases, and end-of-life for Oracle software Candidate Skillset: Bachelor's degree More ❯
Posted:

Technical Service Manager

Cheltenham, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and act … the completion and publication of RCAs and ensure preventative measures are implemented Collaborate with Technical Resource Managers to build support teams tailored to customer environments Assist in planning customer onboarding with GS & PS teams Support consultants in resolving technical issues and serve as an escalation point for incidents and tasks Implement and support service improvement initiatives, including process … the deployment of new ways of working, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and revenue growth Oversee patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Provide presales support, including information requests related to tools and Oracle software lifecycle management Candidate Skillset Bachelor's degree preferred in More ❯
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Service Desk Analyst (SC Cleared) 24 x 7 Shift

Nottingham, England, United Kingdom
Hybrid / WFH Options
Computacenter AG & Co. oHG
Cleared) 24 x 7 Shift Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a new client win, we are seeking qualified and customer-focused Support Analysts. Candidates should already hold Security (SC Clearance) or be willing and able to undertake it. The First Line Analysts … a 24x7 shift schedule (Monday to Sunday). This opportunity is based in either Milton Keynes or Nottingham. These roles are crucial in assisting with the transition and onboarding of a new customer account, with the potential to continue into BAU once the service goes live. The analyst will manage technical aspects of service delivery according to standards More ❯
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Technical Service Manager

Ipswich, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and performing Incident Manager duties during … and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build dedicated support teams based on technical and service needs Coordinate with GS & PS to plan customer onboarding Support consultants in resolving technical issues and act as an escalation point for support incidents Implement service improvement initiatives and help plan, design, and execute process enhancements Stay … introduction of new ways of working, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin Manage patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities by managing requests for information, such as tool releases and Oracle software end-of-life notices Candidate Skillset More ❯
Posted:

Technical Service Manager

Gloucester, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and serve … and publication of RCAs and ensure preventative actions are implemented. Collaborate with Technical Resource Managers to build support teams tailored to customer needs. Coordinate with GS & PS for customer onboarding planning. Assist consultants with technical issue resolution and serve as an escalation point for support incidents and tasks. Implement service improvement initiatives and contribute to process enhancements. Stay … the introduction of new ways of working, automation, and tools. Work with CSMs & SDMs to identify opportunities for cost reduction and revenue growth. Manage patching and maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Support presales activities by managing requests for information, such as tool releases and end-of-life for Oracle software. Candidate Skillset More ❯
Posted:

Technical Service Manager

Bedford, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing as Incident Manager during … and ensure preventative actions are implemented. Collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service needs. Coordinate with GS & PS for customer onboarding planning. Support consultants in resolving technical issues and serve as an escalation point for support incidents. Implement service improvement initiatives and contribute to process enhancements. Stay informed about … training. Manage the introduction of new workflows, automation, and tools. Work with CSMs & SDMs to identify opportunities for cost reduction and profit increase. Oversee patching and maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Support presales activities by managing requests for information, such as tool releases and Oracle software end-of-life updates. Candidate Skillset More ❯
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Technical Service Manager

Cambridge, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and serve … and publication of RCAs, ensuring preventative actions are implemented. Collaborate with Technical Resource Managers to build dedicated support teams tailored to customer environments and needs. Assist in planning customer onboarding with GS & PS teams. Support technical consultants in resolving issues and serve as an escalation point for support incidents and tasks. Implement service improvement initiatives and contribute to … the introduction of new ways of working, automation, and tools. Work with CSMs & SDMs to identify opportunities for cost reduction and revenue growth. Oversee patching and maintenance schedules. Represent client needs in weekly Change Advisory Board meetings. Support presales activities by managing requests for information regarding tools, releases, and end-of-life for Oracle software. Candidate Skillset: Bachelor's More ❯
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Technical Service Manager

Chester, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Manager duties … and publication of RCAs and ensure preventative measures are implemented Collaborate with Technical Resource Managers to build support teams tailored to customer needs Coordinate with GS & PS for customer onboarding planning Assist consultants with technical issue resolution and serve as an escalation point for support incidents/tasks Implement service improvement initiatives and contribute to process enhancements Stay … Manage the introduction of new workflows, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin Oversee patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Provide presales support by managing requests for information regarding tools, releases, and software end-of-life considerations Candidate Skillset Bachelor's More ❯
Posted:

Technical Service Manager

Birmingham, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and acting as Incident Manager during … and ensure preventative measures are implemented Collaborate with Technical Resource Managers to form dedicated support teams based on technical and service needs Coordinate with GS & PS to plan customer onboarding Assist consultants with technical issue resolution and serve as an escalation point for support incidents/tasks Implement service improvement initiatives, including planning, designing, and executing process enhancements … Manage the rollout of new workflows, automation, and tools Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin Manage patching and maintenance schedules Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities by managing requests for information, such as tool releases and Oracle software end-of-life updates Candidate Skillset More ❯
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Technical Service Manager

Exeter, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring readiness of support teams and sufficient capacity to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and perform an Incident … and ensure preventative actions are implemented. Collaborate with Technical Resource Managers to build dedicated support teams based on technical and service needs. Coordinate with GS & PS to plan customer onboarding processes. Support consultants in resolving technical issues and serve as an escalation point for support incidents and tasks. Implement service improvement initiatives and assist in planning, designing, and … introduction of new ways of working, automation, and tools. Work with CSMs & SDMs to identify opportunities for cost reduction and increased gross margin. Oversee patching and maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Provide presales support, including managing requests for information about tools, releases, and end-of-life for Oracle software. Candidate Skillset Bachelor More ❯
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Technical Service Manager

Peterborough, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
will collaborate with Technical Resource Managers to build dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager … actions are implemented. Collaborate with Technical Resource Managers to assemble dedicated support teams for clients based on technical and service needs. Coordinate with GS & PS teams to plan customer onboarding processes. Assist consultants with technical issue resolution and serve as an escalation point for support incidents and tasks. Implement service improvement initiatives and contribute to process design and … the introduction of new ways of working, automation, and tools. Work with CSMs & SDMs to identify opportunities for cost reduction and profit increase. Oversee patching and maintenance schedules. Represent client needs at weekly Change Advisory Board (CAB) meetings. Support presales activities by managing requests for information, such as tool releases and Oracle software end-of-life notices. Candidate Skillset More ❯
Posted:
Client Onboarding
the UK excluding London
10th Percentile
£27,500
25th Percentile
£31,250
Median
£40,000
75th Percentile
£49,375
90th Percentile
£69,500