76 to 100 of 427 Customer Engagement Jobs in the UK excluding London

Product Manager to join their growing team. This is an exciting chance to oversee the entire product lifecycle, ensuring that their offerings align with customer needs, industry trends, and cutting-edge technologies. Key Responsibilities: Product Strategy & Development Take ownership of the product portfolio, defining and executing the product roadmap … in line with business objectives. Conduct market research to identify customer requirements and industry trends. Collaborate with engineering and R&D teams to create and enhance products. Prioritise product features based on customer feedback, feasibility, and business impact. Ensure all products comply with industry standards, certifications, and regulations. … go-to-market strategies. Collaborate with sales and marketing teams to create compelling promotional materials. Support key sales initiatives by conducting product demonstrations. Stakeholder & Customer Engagement Gather customer feedback and translate insights into product improvements. Build strong relationships with distributors, integrators, and key clients. Act as the More ❯

is an extremely exciting time to take this product set to the next level, utilising Zellis's existing broad and deep product set and customer base combining next-gen technology and capability to the portfolio. A key component of this exciting new product is Workforce Management which is already … us on an exciting journey. Skills & experience We are seeking a Workforce Management Specialist with deep functional knowledge. Aligned alongside a Sales Executive in Customer engagements you will provide Functional, Technical and Industry expertise throughout the entire Sales Cycle. With deep expertise in discovery meetings, demo environment setup and … is key to our ongoing sales growth and success. Your mission will be to engage with customers and align Zellis's capabilities to our customer and prospect needs, providing high quality document responses & value led presentations, focussing on customer's and prospects requirements that meet and delight. The More ❯

Job Description The Role As part of the Customer & Operations Advisory team in the UK, this role within the IGH sector involves: Business development: leading activity, developing proposals, marketing in the public sector, and maintaining relationships internally and with clients. Engagement delivery: leading large, complex transformation programs, managing … digital solutions, and ensuring quality of deliverables. People development: leading multidisciplinary teams, mentoring, coaching, and skills transfer. Practice development: developing skills in Customer and digital consulting to scale the business. Risk management: identifying and managing project risks, ensuring frameworks are followed. The role is flexible in location with travel … digital agencies, or boutique providers. They should operate at a senior level with skills including: Building relationships with leadership (COOs, CMOs, Service Leaders, Chief Customer Officers) Discussing topics like digital transformation, customer experience, organizational change, and service excellence Leading large, multidisciplinary teams Coaching and developing team members Thought More ❯

Customer Data Scientist London (Hybrid – 2 days in office) Full-Time | Permanent Up to £90,000 + benefits Join one of the world’s leading independent media and entertainment groups—home to iconic brands across audio, publishing, and digital platforms. As part of their growing Audio Division , they’re … looking for Customer Data Scientists to harness audience data, enhance engagement, and support smarter, data-led decision-making. Role/Responsibilities: Develop and deploy predictive models focused on customer behaviour, loyalty, and segmentation Analyse user journeys across digital and audio platforms to improve customer engagement … clearly to both technical and non-technical stakeholders to drive business impact Your skills and experience: Proficiency in SQL and Python Solid experience in customer or product analytics Hands-on expertise in A/B testing, experimentation, and uplift modelling Strong analytical and problem-solving skills, with the ability More ❯

Engagement Lead – Eligible for SC Duration: 6 Months Location: Hybrid (London/South West) Rate: £650 - £750/day DOE Status: INSIDE IR35 Clearance: Eligible for SC Clearance Start Date: 2 Weeks Summary My market leading client is seeking to secure the services of an Engagement Lead to … collaboration with the Ministry of Defence (MoD) over the coming months. The consultants must demonstrate a proven track record of working in highly complex engagement programmes, possess strong client facing skills and work as the primary point of contact for the customer. Some understanding of technical principles is required … however, this role will be primarily a customer engagement position, ensuring a high level of service and satisfaction in the delivery of the programme. Key Skills Extensive knowledge of engagement programmes in highly sensitive environments Strong Knowledge of products such as Ansible, Kubernetes and OpenShift Container Platform More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you eager to … build the data solutions that power exceptional customer experiences? We're looking for a motivated Data Engineer to join our team and focus on developing and maintaining our critical CRM and customer data pipelines. Working closely with the Lead Data Engineer, you'll contribute directly to the data … transformation. What You'll Do: Build & Maintain: Develop, test, deploy, and maintain robust and reliable data pipelines, focusing on ingesting and transforming CRM and customer data according to designs and requirements. Implement Solutions: Implement customer data integration solutions within our data platform (AWS/SQL Server), adhering to More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

as a technical expert and trusted advisor to our customers. This role bridges the gap between our engineering, product and growth teams by understanding customer requirements, demonstrating how Cloudsmith's artifact management and software supply chain security solutions can address business and technical challenges, and setting the customer up for a successful deployment of Cloudsmith. The ideal candidate is passionate about technology, skilled in customer engagement, and adept at crafting innovative solutions that drive customer success. Key Responsibilities Pre-Sales Support: Collaborate with the growth team to understand customer requirements and design solutions … product demonstrations, create technical presentations, and lead proof-of-value (PoV's) evaluations with prospects. Provide subject matter expertise during RFPs, technical calls, and customer meetings. Solution Design & Architecture: Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith's platform. Develop integration strategies for customers More ❯

into the pre-sales lifecycle while still keeping technical skills sharp. 💡 About the Role You’ll work cradle-to-grave on projects, from initial customer engagement through to design, pre-staging, proof-of-concept, and handover. Expect a 75% Pre-Sales/25% Technical Delivery split—ideal for … someone who enjoys customer interaction but still loves touching tech! 🎯 Key Responsibilities Pre-Sales Engagement : Attend customer meetings, understand requirements, design solutions, and assist sales teams with technical expertise. Solution Design & Implementation : Architect networks across LAN, WLAN, SD-WAN and security domains. PoC & Pre-Staging : Build out … solutions to validate designs and provide technical assurance. Lifecycle Ownership : See projects through from engagement to delivery and transition to support. 💼 Ideal Candidate Profile Hands-on Networking Skills : Strong experience with Cisco , Fortinet , and Extreme Networks . Desirable : Exposure to Juniper Mist AI —a major MistAI rollout is coming More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation, and … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

developing roles at Telsolutions. Role The two roles you will be supporting in and the duties they include but are not limited to; 1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role … Payment technologies. New projects are required on an adhoc basis. To also support all existing services provided to customers. Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment. Develop and maintain excellent relationships with our customers and partners and … help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up More ❯

core values. To not only excel in meeting and exceeding sales goals, but also contribute to a positive, collaborative team culture, ensuring that every customer engagement reflects our commitment to customers, integrity, and forward-thinking growth. This will be achieved through building strong relationships, whilst embodying values that … prioritise teamwork, positivity, and doing the right thing. Responsibilities Develop and execute clear sales plans Meet and exceed targets, aligning strategies with customer needs and company goals. Build and nurture strong relationships From technical, architecture, network teams through to CIO/CTO, fostering trust and collaboration with customers at … all levels. Building the same relationships internally, across Service Delivery, Technical teams, fellow sales and wider Kerv. Deliver excellence in customer presentations Understanding customer specific needs and challenges, shaping your message to offer tailored, value-driven solutions whilst aligning with Kerv Connect in-house services, solutions and skills. More ❯

force behind successful project execution in installation, service, and parts within the EMEA region. Collaborating with regional and global teams, you will ensure efficiency, customer satisfaction, and adherence to our high standards. Your focus will be on overseeing project phases from sales handoff to ongoing service support in the … support functions. Implement project management best practices to ensure adherence to standards and templates. Manage transitions between sales, operations, and service teams to ensure customer satisfaction. Customer Engagement: Maintain strong relationships with customers, providing updates on project progress. Address and resolve customer escalations promptly. Drive accountability … solving abilities. Financial oversight skills, including managing project budgets and contract negotiations. Performance Metrics: Manage significant revenue and margin targets, ensuring operational efficiency and customer satisfaction across projects. If you're ready to take on this exciting challenge and be part of a fast-growing industry, we want to More ❯

Job Title: Customer Success Manager- FinTech (Intermediated Lending) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. … This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership. What You’ll Do: As a Customer Success Manager, you will work directly with clients to … products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams. Implementation & Delivery: Own the onboarding and More ❯

deliver outstanding care in around 2,500 locations globally. As Head of Insights & Analytics you will create and maintain a culture that puts the customer at the heart of our strategy and data at the heart of our decisions. Our team aims to sustainably and efficiently drive commercial growth … through new customer acquisition and driving existing customer engagement across a variety of markets and you will support them by fostering a test & learn culture, visualising data and providing insights. What you'll do Build and shape the Group Marketing Insight and Analytics function from the ground … up, including working with the current architecture and introducing new tools where required to centralise all marketing & customer data Lead and manage the I&A team, managing the relationships with external research and customer data analytics partners. Developing and coaching the analysts to build a team of SMEs More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to drive the strongest commercial return key accountabilities Strategic development own the strategic development of our CRM strategy & soul club, ensuring continued membership growth, engagement and improving marketing ROI through increasingly personalised offers, best in class CRM program revenue & EBITDA generation own the Soul club P&L and all … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess More ❯

giving patients better access to innovative treatments. Our Services: Market Access - Value and Access Strategy, Pathway Analytics, Transformation, Case Finding, Training and Development Market Engagement and Activation, Patient Engagement and Clinical Support Recruitment and People Outsourcing Services, Nursing Services, Clinical Pharmacists Our Clients: Pharmaceutical, Med Tech, Biopharma, Startups … Consumer Health, Biotech, Med Devices, Healthcare Providers What You'll Do: Prospect & Leverage : Identify and capitalise on new business opportunities within existing and potential customer accounts. Network & Build Relationships : Actively engage with industry professionals to establish connections and uncover opportunities. Strategic Planning : Collaborate with Sales Management to develop and … comprehensive sales plans for target accounts. Lead Sales Process : Prepare and deliver compelling sales presentations, coordinate proposals, respond to bids, and manage contractual documents. Customer Engagement : Maintain visibility within customer organisations, ensuring satisfaction through regular communication. Sales Reporting : Track and report all sales activities in our CRM More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution … Design: Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings More ❯

and Network Security. We're looking for an experienced Technical Pre-Sales Architect specialising in Cyber Security to deliver consultative, vendor-agnostic solutions, ensuring customer requirements and business outcomes are consistently prioritised. This role involves leading customer engagements with a consultative, solution-focused approach, particularly across Cyber Security … proposals and accurate Statements of Work (SOWs), working closely with Bytes' Cyber Security and Network Security delivery teams. Role Responsibilities Lead technical pre-sales customer engagements, adopting a consultative, agnostic, and customer-focused approach. Create detailed Statements of Work (SOWs) in collaboration with Cyber Security and Network Security … Compliance & Assurance (ISO 27001, PCI DSS), penetration testing, and vulnerability assessments. Provide thought leadership, offering expert guidance to customers, ensuring Bytes remains aligned with customer-specific requirements and outcomes. Maintain independence and objectivity in solution recommendations. Provide technical consultancy and strategic support to Account Management and Solutions Specialists throughout More ❯

of-Sale Finance industry? We’re looking for an Operations Strategy Specialist who can take our operational processes to the next level while keeping customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact … stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat) Use data insights to drive engagement and improve response times. Work with customer service and collections … systems Manage the administration of key systems used within the department Work to continuously improve our contact strategy maximising all touch points of the customer journey Liase with the analytics team to ensure data integrity To succeed in this role, you should bring: Proven experience in operations strategy, process More ❯

About the Position As an Applications Engineer, you will play a key role in our Power Group, focusing on: Technical Analysis: Interpret and assess customer enquiries to design and specify suitable equipment solutions, including valve sizing and process instrumentation like flow meters. Process Design: Engage in process design calculations … with training provided. Proposal Development: Craft competitive proposals, including technical and commercial details, to align with customer requirements. Customer Engagement: Maintain communication with customers during the quotation phase, addressing technical and commercial questions to secure orders. Post-Order Support: Collaborate with the project team, providing process data More ❯