1 to 25 of 1,314 Customer Experience Jobs in the UK excluding London

Customer Success Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the front‐of‐the‐line of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join … Build strong relationships with key customers, developing a detailed understanding of their organisations, industries, business processes and value drivers Work with customers to identify CX and UX challenges and recommend solutions that support their desired business outcomes Organise and deliver customer workshops designed to address key challenges and identify ...

ambitious organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. … Head of Customer Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership ...

from best-in-class retail Manage the online enquiry capture layer, form design, lead quality, channel routing Own online chat, and digital contact handling CX standards in collaboration with commercial operations and site teams. Lead the integration of AI solutions across the digital experience to turn all available intent … supported enquiry management, working closely with engineering and product partners to ensure both customer and Lookers benefit from every interaction. Physical & Showroom CX Define the Lookers CX standard that sits alongsideOEM-specific requirements at each dealership Partner with commercial operations and operational site teams to design, implement and optimise ...

trust through openness and transparency, where everyone is inspired to do their best work. About The Role We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform. You will … strategy, operating model, and execution of our customer experience function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection ...

small business, we’ll be building a stronger economy that can change the world. How you’ll make an impact As the Head of CX Operations - Melio, you will lead operational strategy and execution across Customer Experience, enabling teams to deliver exceptional customer outcomes while improving efficiency … scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams to scale effectively and deliver against business ...

Title: Resident Experience & Support Manager Department: Operations Reports To: Senior Operations Manager, North (dotted line to Head of Marketing) Location: Head Office, Manchester, with regular travel to properties across UK Salary: £40,000 to £45,000 (depending on experience) Job Purpose The Resident Experience & Support Manager … responsible for leading the resident experience strategy across the PBSA portfolio, ensuring residents receive an exceptional living experience that supports wellbeing, community engagement, academic success, and personal development. The role will own resident satisfaction, Net Promoter Score (NPS), resident surveys, customer insight, complaints management, safeguarding, wellbeing initiatives ...

Responsibilities The Regional Customer Demand Marketing Executive supports the growth of our existing customer base by helping to generate cross-sell and upsell pipeline across the full product portfolio within a defined region: Americas, APAC, China, Europe, or MEA . This is a commercially focused marketing role , providing … campaign assets. Maintain campaign schedules while ensuring brand consistency and messaging accuracy. Support - Sales & Customer Experience Partner with Sales, SDRs, and CX to align marketing activity with customer growth targets. Equip sales teams with campaign details, target lists, enablement materials, and case studies. Gather feedback from frontline ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across … company, and owning key CX metrics. About the Job Location: (HQ Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses ...

Head of Customer Experience Basic: £95,000 - £105,000 + Bonus + Stock + Benefits Why: Opportunity to transform the customer journey in an already very successful business Industry: Software Do you have experience in leading customer experience covering everything post-sale including, customer … high-volume environment? Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success? The company are a leading global technology business with over 10,000 UK customers. Award winning and with high customer retention, they ...

build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. … looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing ...

CX Data & Insight Manager Fixed-Term Contract (12-14 Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation ...

Customer Service & Sales Associate (Italian Market) Hybrid Working Salary: £28,000 -£40,000 Our client is looking for a passionate and commercially minded Customer Service & Sales Associate to join their growing team. This is a fantastic opportunity for someone who thrives on building customer relationships, delivering exceptional … responsible for supporting customers throughout their entire journey, from initial enquiry and onboarding through to retention and upselling opportunities. The Opportunity As a Customer Service & Sales Associate, you'll play a key role in delivering a first-class customer experience while achieving regional sales targets. ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

About The Job You're Considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform ...

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...

Lead Solution Architect - Advanced CRM & Customer Data Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate We're looking for an experienced Lead Solution Architect to provide architectural leadership across customer engagement, CRM and customer data initiatives, helping to shape … future of Primark's digital customer experience landscape. This is an exciting opportunity to play a key role in defining architecture strategy across customer identity, customer data, personalisation, loyalty and marketing technology platforms. You'll work closely with business and technology stakeholders to deliver scalable, secure ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service … value from our products and services while receiving exceptional support throughout their lifecycle. This leadership role will lead and support their team to drive customer retention, satisfaction, adoption, and operational efficiency—creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading ...

Omnichannel Activation Manager will lead the development and execution of Northern Europe’s integrated healthcare professional engagement strategy, ensuring Kenvue delivers best-in-class customer experiences across pharmacy, dentistry, primary care and secondary care audiences. This is a strategic leadership role responsible for accelerating healthcare professional recommendation, advocacy … business growth through the effective integration of field force engagement, digital activation, CRM, professional education, KOL engagement, partnerships, media and data-driven customer experiences. Operating at the intersection of commercial excellence, healthcare marketing, customer engagement and digital transformation, the role will shape how Kenvue engages healthcare professionals across ...

Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Customer Success Analyst Role Overview As a Customer Success Analyst, you will work directly with customers to ensure they have realized maximum value from … platform. Working in partnership with Customer Care, Sales, Professional Services, and Managed Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will be responsible for delivering an optimal customer experience, fostering positive customer ...

segmentations using customer data, health scores, and propensity to buy. Analyze buying triggers, feedback, and barriers, feeding insights to Product, Sales, and CX teams. Prioritize – Strategy & Account Planning Own the regional customer demand strategy and budget, aligning activity to revenue targets. Agree on priority accounts and products with … Sales/CX, developing ABM programs for high-value targets. Maintain the regional campaign planner to drive systematic expansion. Activate – Demand Generation & Campaign Execution Deliver full-funnel integrated campaigns (paid media, email, events, nurture) to meet pipeline targets. Manage the regional paid media budget and build always-on nurture programs. ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

growth across a defined portfolio of Tier 2–4 commercial accounts within the UK and Ireland through the proactive management and development of existing customer relationships and the identification of new business opportunities. Application Deadline: 25 September 2026 Department: Sales Location: Swansea, UK Description The Senior Business Development Executive … growth across a defined portfolio of Tier 2–4 commercial accounts within the UK and Ireland through the proactive management and development of existing customer relationships and the identification of new business opportunities. Working across a range of commercial sectors, the role focuses on developing qualified sales opportunities, growing ...