1 to 25 of 468 Customer Experience Jobs in the UK excluding London

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist to join the team as we grow and develop. As a Customer Success & Experience Specialist, you’ll be responsible for improving the customer experience at every touchpoint with Ciphr. Your goal will … ensure customers have a positive experience from initial onboarding interactions to post-purchase support and eventual offboarding. You’ll build positive and proactive relationships with our customers, placing the of voice of the customer at the forefront of everything we do. We want to give you the opportunity ...

Associate Director - Front Office/Customer Transformation will lead and deliver customer-focused transformation projects within the professional services sector. This role is based in London and requires a strategic mindset and expertise in consultancy, strategy, and change management. Client Details Big 4 strategy consulting team focused … development for consultants and managers within the team Produce thought leadership and contribute to internal knowledge-sharing initiatives Profile A successful Associate Director - FS CX/Customer Function Transformation should have: Significant experience within consulting, transformation or product management background with proven track record in delivering multi-phased ...

Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you Role Overview Owns the creation, structure, and quality … internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall experience. It manages the customer Help Centre, internal knowledge bases, and content used across chatbots and telephony ...

Commercial & Experience Manager Pertemps Reading are currently recruiting for a Commercial & Experience Manager to join their reputable client based in Reading. As a Commercial & Experience Manager you will be responsible for leading the overall performance of the centre, ensuring exceptional customer experience, strong commercial outcomes … quality standards, and financial performance. This role combines senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work ...

understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame ...

understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame ...

sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success. Day rate: £400-£450 Working pattern: typically 4 days … deliver workshops Role summary We're looking for a dynamic and experienced workshop facilitator to lead pre-sales, client-facing workshops focused on customer lifecycle and messaging journey design, primarily within the WhatsApp for Business ecosystem. In this role, you will guide enterprise clients through structured, collaborative sessions that ...

premium brand Automotive client is currently recruiting for the following role: Business Analyst - Customer Experience - 34/hr (Inside IR35) - Warwickshire/Remote - 6 Months (Potential to extend) Purpose of the Role Support the successful integration of four customer experience (CEX) teams into a unified operating … Unity. - Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience - Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). - Workshop facilitation. - Strong stakeholder engagement skills, with the ability to navigate ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … Implementation, Client Implementation, Excel, Advanced Excel, Data Analysis, Data Reporting, Data Insights, Customer Analytics, Business Intelligence, Customer Support, Customer Experience, CX, Project Management, Customer Projects, Upselling, Cross-selling, Revenue Growth, Account Expansion, Renewals, Retention, Churn Reduction, B2B SaaS, High Growth Startup, Scale-up, Tech Startup ...

thriving SAAS business are now expanding their Customer Experience(CX) Function. They've been scaling this area of the business for a while and are now looking to make an addition to the team. The foundations are set in place for success however you will also be able … management side of things as opposed being sales orientated. There is alot of training on offer in addition to career progression with a growing CX function. It's a flexible hybrid role offering 30-35k - the company is looking to move quickly so please apply today. ...

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant … functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery ...

premium brand Automotive client is currently recruiting for the following role: Project Manager - Customer Experience - £35/hr (Inside IR35) - Warwickshire & Hybrid - 6 Months (potential to extend) Purpose of the Role Drive the successful delivery of the Customer Experience (CEX) Unity programme by managing timelines, dependencies … project plans, RAID logs, and delivery dashboards. - Support planning and preparation for (phased) implementations, transitions and go-lives. - Ensure alignment throughout CEX Unity Skills & Experience - Proven experience in project management within transformation or system integration programmes. - Strong delivery mindset with ability to manage ambiguity and shifting priorities. - Excellent ...

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture. Customer Support Coordinator Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday … business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive. What you'll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver professional, responsive ...

About the Client Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale. Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication … marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies. The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

Project Manager - Customer Experience - SaaS £600 - £650 per day (Inside IR35) Worcester - Hybrid Our client is a well known market leader who are looking for a Senior Project Manager to join their programme delivery team on a 6 month contract. You'll be responsible … delivery of two new solutions into the organisation, both within the Customer Experience domain working as part of a wider programme. You'll have a proven track record as a project manager delivering end to end solutions in a fast paced and complex environment, managing 3rd party vendors ...

Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technology solutions to drive growth, enable efficiency, and improve customer experience at the front line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process … over $50B in annual revenue and make our stores a destination that our customers love. What will you do: This role will lead the Customer Frontline Experience value stream providing vision and strategy to guide product innovation and modernization across TJX Global Front of stores systems. You will ...

Customer Success Executive is sought to join an innovative global test and measurement organisation in Hatfield, Hertfordshire, contributing to the delivery of exceptional customer experience and support across digital and traditional fire safety solutions. The Customer Success Executive, Hatfield, Hertfordshire, will be expected to develop your … understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. This may include product knowledge, digital learning platforms, CRM systems, and customer support processes used across service, warranty and technical support functions. Responsibilities include: Work with Sales, Marketing ...

sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success. Day rate: £400-£450 Working pattern: typically 4 days … deliver workshops Role summary We're looking for a dynamic and experienced workshop facilitator to lead pre-sales, client-facing workshops focused on customer lifecycle and messaging journey design, primarily within the WhatsApp for Business ecosystem. In this role, you will guide enterprise clients through structured, collaborative sessions that ...

Role OverviewJoin Nest as a Business Analyst in our B2B product team, where you’ll shape the experience for employers and the third-party providers who power the UK’s pension ecosystem. You’ll turn proposition needs into clear, actionable requirements that enable smoother onboarding, cleaner data flows … role in transforming how UK employers manage workplace pensions, this role gives you that impact. The minimum criteria for this role are: Proven experience as a **Business Analyst** or similar role. Experience working in a **regulated environment** (ideally pensions/financial services). Skilled in service design ...

ServiceNow Platform Implementation Solution Specialist Location: UK Overview A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions … IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow implementation experience across CX, TX, and EX workflows. Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints. Technical proficiency in JavaScript, HTML, CSS, Glide ...

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting … Before applying for this role, please read the following information about this opportunity found below. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. ...

consultancy delivering secure scalable services across the UK public sector and commercial sectors. We’re growing delivery teams to support organisations modernising platforms, improving customer experience and building trusted digital services at pace. You’ll join an agile engineering team building .NET Core services with strong QA habits … risks and technical decisions clearly to technical and non-technical audiences Support secure-by-design delivery aligned to modern engineering practices Essential skills and experience Experience working in an agile team or environment Strong experience with .NET Core Experience with database design and queries (PostgreSQL ...

flagship transformation programme centred around the implementation of a new B2C digital system/application. This is a strategically critical initiative designed to modernise customer experience, streamline operations and enable future growth. As Programme Manager, you will take full ownership of delivering this end-to-end programme from … realisation. This is a high-visibility role with direct influence on how millions of customers interact with the brand. If youre passionate about delivering customer-centric digital change and thrive in fast-paced environments, this is a rare opportunity to lead a programme that genuinely moves the needle. What ...