1,176 to 1,200 of 1,370 Customer Experience Jobs in the UK excluding London

Your role at DynatraceDynatrace's LMS Administration team is the operational engine behind every customer and internal learning event — owning the full lifecycle from request intake through post-event CSAT. We're a small team with a wide remit, and every event we run reflects directly on the customer … core of this role. On top of that foundation, you'll bring event management experience. You'll work within the administration and experience team of Dynatrace University. Your job is to be the reliable operational core of the team — the person who keeps the platform healthy, the events configured ...

hours per week, Monday to Friday Location: Liverpool City Centre HQ/Hybrid (3 days in office)** Salary: £70,000–£85,000 depending on experience Your Impact The systems you’ll design, and lead will power key parts of our products, used by thousands of customers every day. Your … technical decisions will directly influence product quality, performance and customer experience. You’ll help your team deliver features that are reliable, scalable and genuinely improve how people interact with our services. What You’ll Do Lead a multidisciplinary squad to deliver high‐quality, production‐ready software Design and build ...

Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. In this role you willhelp todrive effective conversion throughthe development … consent rules,you’ll developjourneysin Adobe Target andAdobeJourney Optimizer(AJO) that are relevant,follow consent rules,andareflexibleenoughto meet changing businessand tradingneeds. As our Lead Customer JourneyDeveloper , you’ll have access to a wide range of benefits including: Hybrid working (we’re in the office 2 days per week) Annual ...

through to delivery and testing. Help develop and embed best practice for Business Analysis across our Digital Transformation team. What you'll bring Proven experience working as a Business Analyst within software development, IT or digital transformation. A strong understanding of application development lifecycles, system integrations and data structures. … Experience translating complex business needs into clear technical requirements. Practical experience working with APIs, integrations and data mapping. Experience creating user stories, acceptance criteria and detailed requirements documentation. Experience with process modelling, such as BPMN or similar. The ability to communicate confidently with both technical ...

Customer Service & Operations Technical Solutions Consultant Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact? About the Business: LexisNexis Risk Solutions is the essential … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

with the global leads in support of delivery of the Horizon initiatives Work closely with stakeholders to implement value added deliverables and superior employee experience Delivery Management: In collaboration with the Release Management Workstream Delivery Lead, manage the end-to-end delivery of Oracle Fusion initiatives and enhancements, including … experience (10+ years) in project management and delivery management preferably within a complex, multi-disciplinary organization Strong understanding of Oracle Fusion modules (HCM, CX, PPM, PROC, FIN) and their implementation processes. Expertise in release management, delivery management, quality assurance, and risk management. Advanced problem-solving capabilities and experience ...

Head of Platforms Full Time Salary c£100k (depending on experience) Southampton Hybrid working (4 days in office) Who we are We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments … portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data and Customer functions, ensuring a cohesive and aligned portfolio that delivers real value today while positioning OS to capitalise on future market opportunities. This is a unique opportunity ...

platforms, connectivity and cloud services to ensure availability, performance and security. Act as project manager and change manager, ensuring best practice delivery and excellent customer experience. Manage third-party suppliers and service partners to ensure value, security and contractual compliance. Responsible for major incident, disaster recovery, vulnerability management … continual service improvement. Qualifications & Experience: ITIL awareness, Microsoft certification, strong technical expertise and project management experience or qualification. Experience engaging stakeholders in technology change, delivering IT platforms with measurable business benefit, and providing technical delivery and support across infrastructure, service and security. Excellent communication and interpersonal skills ...

more informed decisions. You'll be responsible for generating new business, managing the full sales cycle, delivering engaging product demonstrations, and building long-term customer relationships. You'll also support existing clients, represent the business at industry events, and contribute to the continued growth of our platform across … relationships and raising awareness of our solutions. Work collaboratively with colleagues across commercial, technical and marketing teams to support business growth and improve the customer experience. What you'll bring: Experience in business development, sales, account management or customer success. Excellent communication and relationship-building skills. ...

Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. … existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

hire for this role. About us At Sierra, were building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

hire for this role. About us At Sierra, were building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

hire for this role. About us At Sierra, were building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a eCommerce Merchandising Executive to join us on that journey. This role is about more than … doing You'll support the delivery of the online trading strategy, helping to maximise sales, improve product visibility, and enhance the customer experience. Working closely with teams across eCommerce, Marketing, Buying, and IT, you'll use data and insights to optimise website performance and drive commercial growth. Support ...

technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries … Summary We are seeking a highly experienced ServiceNow professional to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal, UI Builder, and enterprise integrations. ...

Compliance Manager - 12 month Fixed Term Contract Salary: £40,000 - £50,000 (37.5 hour contract) First Customer Contact sits at the heart of FirstGroup’s commitment to delivering outstanding customer experiences. As an established, multi‐brand contact centre, we support millions of passengers across First Rail’s operations … travel with confidence across intercity, commuter, regional and sleeper services We use industry‐leading systems and a continually evolving service model to ensure every customer receives timely, accurate and empathetic support. From compensation and complaints handling to group travel, assisted travel services, retail sales, fraud prevention and quality assurance ...

Aflac is building the specialist capability required to move AI from experimentation into scaled business impact. These roles will help transform customer and employee experiences, strengthen our enterprise AI, cloud and data foundations, and embed AI throughout the software development lifecycle so our teams can deliver better solutions faster … interested in serverless architecture, modern platforms and AI-enabled products. You will work as part of an Agile team building APIs, microservices and customer-focused features. You will work on practical engineering problems that support real customer experiences. You will use Java, AWS and modern development practices ...

addressed. What we are looking for The successful person will combine strong consulting skills with genuine technical depth. You should have: Previous experience working with private equity firms or PE-backed portfolio companies. Experience delivering within SMEs or scale-ups generating approximately £5m-£50m in annual revenue. Experience … process-mapping experience. The ability to identify and prioritise use cases based on business value. Strong hands-on Python and software-engineering skills. Recent experience personally building and deploying production AI applications. Commercial experience with LLMs, RAG, agentic AI or AI-driven workflow automation. Experience integrating ...

seeking a CRO Analyst (Conversion Rate Optimisation) to join the business. This is an exciting opportunity for someone with a passion for data, user experience and eCommerce, where you'll play a key role in improving website performance through testing, analysis and optimisation. Core Responsibilities for this CRO Analyst … Implement and develop an ongoing CRO programme to improve website conversion performance. Analyse customer behaviour using heatmaps, user recordings, funnel analysis and other research tools. Identify testing opportunities and present recommendations to Design and Digital teams. Prioritise CRO initiatives using customer insights, analytics and commercial objectives. Coordinate ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement … teams with escalations and service coordination. Maintain service documentation, knowledge articles and operational processes. Work with stakeholders and suppliers to improve service delivery and customer experience. Essential Experience Strong ITIL/service management experience. Experience across Incident, Change, Problem and Service Request Management. Cloud service and multi ...

Keynes Job Type: Permanent, Full-Time Working Hours: MondayFriday, 8:00am5:00pm Salary: £30,000£35,000 per annum, plus bonus structure, depending on experience We are looking for an experienced and commercially minded E-commerce Specialist Private Label Products to join our client's growing team in Milton … development and launch of new private-label products across all relevant online channels. Identify opportunities to improve website and marketplace performance, productivity, conversion and customer experience. Develop quarterly and annual sales plans, set targets and support product launch and growth strategies. Plan promotional calendars around product launches, seasonal events ...