126 to 150 of 1,313 Customer Experience Jobs in the UK excluding London

Applicants applying for Manchester‐based in‐person roles should be open to the possibility of relocation. We’re hiring a Support Engineer to own customer success at a fast‐growing, bootstrapped proxy infrastructure company based in Manchester. Our residential proxy network is used by web scraping, automation and agentic … just getting started. Right now, support runs through the founder. Your job is to change that. You’ll take ownership of the entire customer experience, from onboarding and KYC through to technical troubleshooting and documentation, and build the tooling and processes that let us scale ...

strategic and commercially minded Senior Retail Implementation Manager who thrives on delivering complex programmes, leading teams and turning retail strategy into exceptional customer experiences. If you're passionate about retail, technology and innovation, love bringing ambitious ideas to life and enjoy working with multiple stakeholders to deliver at scale … contact centre estate, you'll play a key role in delivering strategic retail implementation programmes across 2,400+ locations. From new retail concepts and customer experiences to fixtures, technology solutions and operational enhancements, you'll ensure Samsung's retail vision is delivered consistently, effectively and to the highest standard. ...

product-led and DevOps operating model. This role will be responsible for the end-to-end success of fleet technology products, driving product strategy, customer outcomes, and business value through close collaboration with technology and business stakeholders. The Role As a Product Manager, you will define and execute product … strategy, vision, and roadmaps for business-critical fleet technology products. Working within a cross-functional environment, you will balance customer needs, business objectives, and technical capabilities to deliver measurable outcomes and continuous improvement. Key Responsibilities Define and communicate product vision, strategy, and roadmap aligned to customer and business ...

strategy and delivery of our connected services across the European market. This is a key role at the intersection of automotive, technology and customer experience , with responsibility for shaping how Lotus customers interact with our vehicles and digital ecosystem. You will own the European connected services roadmap, lead … development and evolution of the Lotus customer app, coordinate OTA functionality and new digital features, and help define the commercial proposition for connected services. Working across our European business and closely with engineering and digital teams in China, you will translate technical capabilities into compelling customer experiences ...

with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network. Position Summary Ready to help shape the future of global trade through Data, Automation … with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network. Who We Are FedEx is the largest express transportation company in the world, connecting more ...

products used by customers. This hybrid role is based across Manchester, Leeds or York with a 12-month FTC. You will work with the Customer Experience Product team to transform customer insights into practical improvements and deliver simple, reliable digital experiences. You’ll collaborate with Digital … Operations, Marketing and Customer Experience teams to drive backlog priorities, measure #J-18808-Ljbffr ...

Program Management, Operational Excellence, Continuous Improvement, and Change Management disciplines. Lead a portfolio of Operational Excellence programs focused on improving efficiency, quality, scalability, customer experience, and business outcomes. Establish governance frameworks, operating rhythms, metrics, dashboards, KPIs, and executive review cadences. Partner with executive leadership to identify, prioritize … organizational change management efforts associated with process, policy, technology, and operating model transformations. Foster a culture of accountability, operational discipline, continuous improvement, quality, and customer-focused decision-making. Support additional strategic business transformation initiatives and perform other duties as assigned. Education and Experience Required: Bachelor's degree ...

looking for a French Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in French and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Arabic Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Arabic and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Spanish Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Spansish and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

Title: Complex Product Support Manager (SaaS) Department: Customer Value and Success Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: up to £50,000 Tes is a global Edtech leader, on a mission to empower schools and educators … associates & specialists, working closely with our product development & engineering teams, internal stakeholders, and external partners to identify and resolve product-related issues, improving overall customer satisfaction and loyalty. Key Responsibilities: Lead a team of complex product support professionals, providing guidance, coaching, support, and mentorship to ensure excellent customer ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics ...

leader who can drive operational excellence while shaping the future growth and strategy of a multi-site function? Are you passionate about creating exceptional customer experiences and driving continuous improvement across large-scale contact centre operations? Then consider the role of Contact Centre Senior Operations ManageratReed in Partnership! Internal … Reed in Partnership’s contact centre function, known as Programme Support Services (PSS). The role is accountable for delivering high-quality, compliant and customer-focused services whilst developing the future capability, capacity and culture of the contact centre. Working closely with senior leadership teams, the postholder will shape ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security ...

will play a pivotal role in shaping how our products perform throughout their lifecycle, from product concept and development through to deployment in customer laboratories. Working across engineering, service, manufacturing, quality and customer-facing teams, you will help define and implement strategies that improve reliability, serviceability and overall … system performance. This role is ideal for an experienced systems thinker who enjoys solving complex multidisciplinary challenges, using field and customer insights to influence product strategy, and collaborating across organisational boundaries to deliver exceptional customer experiences. Responsibilities Lead initiatives that improve the reliability, serviceability and customer experience ...

Customer Experience/Founding Hire — London Our Client A 3-person, pre-seed AI startup building an AI-native revenue workspace designed for salespeople , rather than another sales tool built primarily for management. Founded in 2025, they've raised > £425k+ , backed by a specialist early-stage fund alongside … plus equity (exact allocation TBC). You'll join at genuine ground-floor stage, reporting directly to the founder and owning the customer function from scratch . This isn't inheriting an existing playbook, you'll build the activation, retention and voice-of-customer engine that this company ...

eligible for visa sponsorship now or in the future. Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around … heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience ...

Digital Analytics & Insights Manager - Leeds Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience ...

Customer Success Manager What You Will Do As a Customer Success Manager, you will be the primary point of contact for customers, ensuring they achieve maximum value from our digital control and building automation solutions. You will build strong customer relationships, proactively manage service and support activities … drive customer satisfaction and retention. Working closely with technical support, sales, service, and operations teams, you will help customers resolve challenges, optimize system performance, and identify opportunities for continuous improvement. Your ability to combine technical understanding with exceptional customer relationship management will be key to delivering a world ...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from … external product education , including enablement for System Integrators (SIs) and channel partners where they support your accounts. Maintain deep awareness of AI and CX industry trends , ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy. What you'll bring 6+ years in technical ...

accountable for delivering the agreed business strategy, developing the leadership team and ensuring the business delivers sustainable profitable growth, operational excellence and exceptional customer outcomes. Working closely with the wider Pallas Group, the General Manager will lead the continued evolution of MWC Partners by increasing recurring revenue, expanding payments … leadership, direction and motivation across the business. Develop, coach and build a high-performing management team. Foster a culture of accountability, continuous improvement and customer focus. Lead organisational change and succession planning. Strategy Develop and execute the business strategy. Identify opportunities to increase recurring revenue, payments revenue and customer ...

months £54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process improvement … methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation ...

months £54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process improvement … methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation ...