126 to 150 of 536 Customer Experience Jobs in the UK excluding London

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »

it comes to manufacturing consumer products through new and innovative channels. The have already disrupted the market having manufactured a number of future facing customer products that enable them to stay ahead of their competitors, grow their brand internationally and reach a wider customer base. They are currently … seeking a Head of Engineering/Head of Software Technology who will join them and become responsible for leading the development of new customer products, technology strategy, delivery of products and services across multiple B2B channels. You will collaborate with the wider technology functions (hardware, firmware and software, innovation … hub) to ensure a clear and aligned target architecture for B2B solutions. You will be working on the software behind customer products that are been designed by the innovation and hardware teams. These should be future facing concepts that deliver new products to much a wider customer base more »

targets KEY RESPONSIBILITIES: Being responsible for creating and driving sales pipeline and growth in the corporate sector Ensuring profitability while striving to improve the customer’s experience. Making sure our customers understand the entire proposition and to understand and demonstrate the value we can bring to customers.. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: ESSENTIAL Other Requirements: Experience in Software Sales Background working in a reseller. Corporate Sector Experience ESSENTIAL DESIRABLE ESSENTIAL A strong background in solution selling is advantageous. A working knowledge of software sales in the corporate sector Experience of managing strategic customer accounts … relationships at all levels. Self-motivating and a desire to learn. Tenacious, resilient, and hardworking. Ability to build trust with customers and improve the customer experience of Bytes. Establishing a professional consultative relationship with customers up to and including C-Level, by developing a core understanding of their more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The … company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms … Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you more »

North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Job type: Full time, permanent Salary: £23,000 - £30,000 dependent on experience The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client … Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high … customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. Responsibilities: Responding to in-life queries and contract amend requests Creating Vehicle Orders from internal systems Processing personal identification & finance paperwork Creating Welcome Letters & Driver Letters from internal systems more »

Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location … Rugeley ( you must be within a commutable distance to Rugeley to apply ) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for an Application Support Analyst to join their Service Delivery team. The … role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT more »

hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »

Account manage the customers you onboard with a service focus Carry out a tailored sale to ensure the proposed solutions would best-fit a customer’s needs Key Responsibilities include : Generating your own meetings through business development activity and networking, Proactively working with Telecoms account managers to explore cross … pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across our product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts introduced … all product development, ensuring your product knowledge remains current Best practice use of the company CRM throughout, Work within our values, ensuring a positive customer experience throughout and team player mentality Specification The successful candidate will have a minimum of 2 years’ experience in a self-generating more »

put forward to the landowner/agent. Results and Key performance indicators Land opportunity volumes successfully appraised from new leads and existing partners Ensuring customer deliverables are produced and delivered in a timely manner Collation and provision of supply chain and logistics audit and maintenance information Creation of land … valuations and advice that allows informed decision making and results in targets of land acquisition being achieved Outstanding customer and potential customer experience Work completed on time, to a high standard Management of the end-to-end process to ensure successful customer facing content creation Up … negotiation skills Ability to use own intuition and ‘think out of the box’ to source pipeline opportunities. Good organisational, time management and leadership skills Experience in a similar role, working within a Land Acquisition team, purchasing and delivering sites for a private or public organisation. A solid network of more »

. We are looking for someone to show great passion and care for our retailers and colleagues, wanting to provide them with a great customer experience when they are having technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This … technical development of the people within the team, creating an environment where commitment and morale are high. What would we like from you? Previous experience of managing a team of Support Analysts Proven experience of demonstrating team performance, and driving improvements, through accurate MI reporting and KPIs Experience of querying and analyzing data to determine product heath and trends Experience supporting a complex enterprise environment, ideally within a Windows and SQL Server environment, and experience of connected retail devices A logical approach to problem solving and the ability to coach/mentor/direct others more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

driving continuous improvement initiatives, supporting the delivery of improvements, coaching and developing the team, and embedding the continuous improvement and innovation culture across the customer division. You will Establish continuous improvement practice providing tools, frameworks and mentoring to the continuous improvement squads and practitioners. Coach the team to identify … areas for improvement and develop strategies to enhance operational efficiency and customer experience delivering results at pace. Work closely with cross-functional teams to identify process gaps, bottlenecks, and areas of improvement. Utilise Lean Six Sigma methodologies to analyse processes and implement improvements. Coach and mentor team members … to develop their continuous improvement skills and capabilities. Coach and mentor the team members on designing customer centric journeys and development of process maps. Monitor and track progress of improvement projects, ensuring timely delivery of desired outcomes. What will you bring to the role? Lean Six Sigma Black Belt more »

Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location … Rugeley (this is an office based role) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the … would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge more »

KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and … ensuring alignment with contractual obligations and attention to detail. Provide timely and accurate quotations for sub-contract prices through the Sales system, catering to customer needs. Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed. Respond promptly to customer queries … documenting information for clarity and reference. Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution. Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments. Handle requests to verify the status of received items or other processing steps more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the field. … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels. Role Provide ticket-based customer support; responding to Customer requests for support via … Assess the impact and urgency of tickets and gather the appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of … the correct time frames according to the product service level agreements in place Support the Team Manager towards continued improvement of team process and customer experience Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed more »

creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI’s Maintain GDPR compliance … across all digital acquisition activity Who are we looking for? Extensive experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and more »

Here at EMIS we have an opportunity for a customer facing delivery focused Project Manager to join us on a permanent basis. We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding … position, our Project Delivery team meet in our Leeds office on a quarterly basis. So, if you are someone with a passion for excellent customer experience and have exposure or experience with project management, then apply today! What you’ll do We are a busy team, managing … is no different here. You will work closely with the business to ensure that delivery of project work-streams are aligned to meet our customer requirements. Other key responsibilities and accountabilities will include; Work directly with the Customer’s project team to ensure agreed plans are in place more »

this, we are seeking a dynamic Pre-Sales Engineer/Project Manager . In this role, you’ll play a crucial part in managing customer engagement, demonstrating our market-leading product, and driving financial growth. Job Description: As a Field Application Engineer/Technical Project Manager , your primary responsibility … will be to plan and manage customer trials, pilots, and demonstrations. These activities support the company’s Business Development objectives. Your tasks will include: Introducing the System: You’ll introduce our RFID system to customers, ensuring they understand its capabilities and benefits. Site Planning: Collaborate with customers to plan … of the system. Performance Optimization: Continuously optimize the system’s performance, analyzing results in detail. Additionally, you’ll work closely with our Engineering and Customer Experience teams. Your goal is to ensure that the product performance and functionality align with customer requirements. Whether in the lab or more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and … professionals. Fostering a collaborative and innovative work environment. Provide training and development opportunities to enhance team skills. You will need: At least 3 Years' experience of B2C Ecommerce/Online Trading at management level Experience of Omnichannel retail preferable Experience of working effectively with external partners Experience more »