126 to 150 of 1,286 Customer Experience Jobs in the UK excluding London

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

representing a market-leading technology provider that supplies digital and hardware solutions across the restaurant and hospitality sector. Their systems help some of the UKs best-known brands improve customer experience, speed of service and sales performance. Youll be joining a fast-growing business that empowers its Key Account Managers to make decisions, work closely with clients, and … hospitality groups Act as a trusted Key Account Manager and main point of contact for your portfolio of clients Handle technical or service-related queries quickly and effectively Understand customer systems and technology solutions (training provided) Identify opportunities to expand business through proactive partnership and solution-based selling Work closely with third-party suppliers and internal teams to ensure … a seamless customer experience What Youll Need: Proven experience as a Key Account Manager (ideally within hospitality, technology, or service-based industries) Excellent relationship-building and stakeholder management skills A commercially minded, analytical, and self-motivated approach Strong communication and negotiation abilities Confidence in learning new technology solutions and presenting value to clients Desirable: Experience working More ❯

innovation, and growth strategies.This executive will lead the global platform transformation agenda, champion the adoption of Xvantage across major accounts, and foster a culture of continuous improvement, collaboration, and customer-centric innovation.The location for this position is Spain (Barcelona), UK (Milton Keynes), France (Lesquin) or Germany (Dornach bei Munchen). Your Role: Provide global leadership and strategic oversight for … ensuring alignment with corporate goals and regional market dynamics. Define and drive the global go-to-market strategy for platform adoption and growth, with a focus on digital transformation, customer experience, and operational scalability. Lead and mentor a high-performing team of regional platform directors and global growth leaders, fostering a collaborative and performance-driven culture. Oversee the … and platform-centric operations across the organization. What You Bring to the Role: Bachelor's degree required; MBA or equivalent advanced degree strongly preferred. 15+ years of progressive leadership experience in digital transformation, platform strategy, or global business operations. Proven track record of leading large-scale, cross-regional digital initiatives and managing P&L at a global level. Deep More ❯

days a week. You’ll be at the forefront of building a high-impact analytics capability, working across product, marketing, operations, and finance to unlock growth opportunities, improve customer experience, and optimise performance. What You’ll Be Doing Build & Lead a UK-based analytics team focused on commercial performance, customer behaviour, and operational efficiency. Define Strategy for … planning. Develop Tools & Dashboards that provide real-time visibility into key metrics and business performance. Champion Innovation by identifying opportunities for AI, machine learning, and predictive modelling to enhance customer experience and business outcomes. What You’ll Bring Senior-level experience in analytics leadership within digital-first industries , ideally gaming, betting, or entertainment. Strong commercial acumen with More ❯

days a week. You’ll be at the forefront of building a high-impact analytics capability, working across product, marketing, operations, and finance to unlock growth opportunities, improve customer experience, and optimise performance. What You’ll Be Doing Build & Lead a UK-based analytics team focused on commercial performance, customer behaviour, and operational efficiency. Define Strategy for … planning. Develop Tools & Dashboards that provide real-time visibility into key metrics and business performance. Champion Innovation by identifying opportunities for AI, machine learning, and predictive modelling to enhance customer experience and business outcomes. What You’ll Bring Senior-level experience in analytics leadership within digital-first industries , ideally gaming, betting, or entertainment. Strong commercial acumen with More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience. You ll play a hands-on role … at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery. This is a great time to join the business is investing in new technology and digital … collections on the website. Monitor competitor activity and flag commercial opportunities. Support promotional campaigns, product launches, and seasonal updates. Merchandise category and landing pages to drive visibility and conversion. Customer Experience Provide excellent customer service via email, chat, and occasionally phone. Ensure product and order information is clear and accurate. Identify recurring issues and feed improvements into More ❯

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a … success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value.As part of the Customer Experience integrated team, the Solutions Architect requires proven project and product management … will...* You will coach, onboard and launch customers in the onboarding phase of their Productboard journey Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer's current and desired state alongside establishing key success criteria for their use of Productboard You will create and More ❯

a fast-growing tech company for the energy industry. We are looking for a talented Automation Engineer to strengthen our team in Aberdeen. You will be part of our Customer Experience team supporting our managed service Cetegra clients through automation, process improvement, and best practice advisory. Cegal has ambitious international growth plans, and we are actively expanding our … API integrations Workflow design and process automation Development and deployment of O365, Intune, and Azure automation features Troubleshooting and optimization of automated solutions Qualifications Minimum 2 years of relevant experience using PowerShell Bachelor's degree in IT. Extensive competence may compensate for formal education. Operations or project delivery experience Experience with DevOps and C# Nice to have … Git Some understanding of Security and Network Active Directory and user security Who you are You are customer focused and deliver a high level of quality You are solution oriented and enjoy a dynamic work environment You are data-driven and convert insights into improvements You are structured and manage multiple tasks simultaneously You are curious and demonstrate an More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

Customer Support Analyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical issues — including those … that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain … Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and resolutions. Keep clients informed throughout the support process with clear, timely communication. Ensure unresolved issues are More ❯

Customer Support Analyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical issues — including those … that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain … Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and resolutions. Keep clients informed throughout the support process with clear, timely communication. Ensure unresolved issues are More ❯

Customer Support Analyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical issues — including those … that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain … Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and resolutions. Keep clients informed throughout the support process with clear, timely communication. Ensure unresolved issues are More ❯

inside IR35) Duration: 6 - 12 months Start: ASAP Hybrid: 3 days on site per week My client is looking for a Software Developer with AI, Python and JavaScript experience to join on a contract basis. As a Software Developer - AI, you will focus on the development and delivery of Gen AI driven software solutions, working within a dynamic team … efficient, and maintainable code, primarily in Python and JavaScript, while contributing to the successful deployment of Gen AI technologies that directly impact the company's customer experience (CX) vision. You will collaborate closely with other software engineers, product teams, and AI specialists to develop LLM AI-powered applications, ensuring their scalability, security, observability and performance. This role is … technologies, incorporating new tools and techniques into your development work. Participate in agile team meetings, providing input on sprint planning, task estimation, and iterative improvements Requirements: 3+ years of experience in software development, with exposure to AI or machine learning projects. Proficient in Python and JavaScript, ideally with hands-on experience in building Gen AI proof of concepts More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is pivotal … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and … boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact … customer experience; employee wellbeing and advancement; protecting the environment. Purpose of the Role Are you passionate about delivering seamless IT experiences and keeping infrastructure running smoothly? As our IT Infrastructure Specialist, you’ll be at the heart of our technical operations — managing Active Directory, supporting our VMware environment, and resolving IT issues with precision and care. You’ll More ❯

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and … boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact … customer experience; employee wellbeing and advancement; protecting the environment. Purpose of the Role Are you passionate about delivering seamless IT experiences and keeping infrastructure running smoothly? As our IT Infrastructure Specialist, you’ll be at the heart of our technical operations — managing Active Directory, supporting our VMware environment, and resolving IT issues with precision and care. You’ll More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

and what is expected of candidates Make an application by clicking on the Apply button. We are looking for a highly motivated Full Stack JavaScript Developer to join our Experience Engineering team. Our team is a dynamic and diverse community of technologists who drive digital transformation for some of the world s largest organisations, turning challenging problem statements into … transformative customer experiences. This role is exclusively open to UK sole nationals who either hold or are eligible for Security Clearance (SC) . Ex-forces candidates welcome. Join us in our mission to innovate and excel in the defence industry. Our team is at the forefront of developing cutting-edge technologies and solutions that ensure UK security and defence. … technical guidance, and deliver solutions that exceed expectations. Stay up to date with the latest industry trends and technologies, and drive continuous learning and innovation within the team. Preferred Experience Proven experience in full stack JavaScript development, with a strong focus on Node.js and server-side development. Experience of at least one leading Node framework (Express.js, Nest.js More ❯