126 to 150 of 461 Customer Experience Jobs in the UK excluding London

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

Customer and Networks Support Supervisor Hamilton, Glasgow Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Networks team is growing, and we're excited to welcome a talented Customer and Networks Support Supervisor to join us. As Customer and Networks Support Supervisor, you will lead and support our Technical Administrators and Network Coordinators, making sure workloads are managed effectively and customers receive a high-quality service. You will help our team thrive through clear objectives, regular ...

Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with … service owners and service design and transition teams to establish service level requirements, targets and performance measures for new or materially changed services. Ensure customer commitments are supported by internal teams and suppliers, identifying gaps in end-to-end service coverage and accountability. Monitor contractual performance, identify actual ...

Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with … service owners and service design and transition teams to establish service level requirements, targets and performance measures for new or materially changed services. Ensure customer commitments are supported by internal teams and suppliers, identifying gaps in end-to-end service coverage and accountability. Monitor contractual performance, identify actual ...

Residential products The role also covers technical support for our internal customers, from various departments internally This role would suit someone who has previous experience and knowledge in commissioning, servicing and fault finding. Detailed product training will be provided to the successful candidate Your key tasks and responsibilities will … standards including health & Safety. To demonstrate an understanding of all aspects of the Service function to enable a coordinated approach to resolution of customer queries in collaboration with all areas of the business. To recognise, identify and escalate the potential impact of product and emerging issues and proactively contribute ...

APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. … also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. ...

business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence … across the entire customer journey. You'll also lead improvements that reduce turnaround times, streamline processes, improve reporting, introduce best practice and prepare the department for future regulatory requirements, including ISO 13485 compliance. Why this role is unique: This isn't a typical service leadership role. ...

across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. … senior leadership role at the intersection of commercial strategy, digital experience and execution. You'll have the scope to challenge established thinking, build scalable capabilities across EMEA and lead a high-performing, multi-market web organisation. Overview of the team You'll lead a large, multi-market web organisation ...

defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 35 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working ...

Application Architect - Customer & Experience Transformation Rate: £600 per day Working arrangement: Hybrid IR35 status: Inside IR35 Eligibility: Must be a UK National with a minimum of five years' UK residency Your new company You'll be joining a major central government transformation programme focused on exploring and scaling … needs, understanding existing journeys and assessing potential technical solutions. Your new role As an Application Architect, you'll provide technical architecture expertise across a customer and experience transformation programme.You'll work across discovery and technical analysis, helping the programme understand existing journeys and systems, identify pain points ...

this role, you will have the opportunity to provide technical and application support to partners, customers and the sales organisation. You will contribute to customer satisfaction, delivering a superior customer experience being part of the Technical & Applications Support team within the Technical function for the UK drives … business. This role supports the sales organisation by adapting the drives portfolio and technology with customer applications to meet specific requirements. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being ...

repairing faults, carrying out quality assurance and firmware updates, and providing trusted technical support. This hands-on opportunity is ideal for a methodical, customer-focused problem-solver who takes pride in technical excellence and wants to build their career within an innovative international business. You will need … Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals. • Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator. • Test products to full factory specifications ...

that is going through a significant period of transformation and is looking to appoint a Senior Product Owner to help shape how its core customer and operational platforms evolve. The role will focus on Microsoft Dynamics 365 CE and a bespoke digital portal, with responsibility for setting direction, defining … design decisions and make sure the D365 platform and digital portal develop in a joined-up way. What you need to succeed Strong experience working as a Product Owner, Senior Business Analyst or a combination of both It is essential you have experience working with Microsoft Dynamics ...

enhancements across a highly-used mobile application for a major client. You'll play a key role in developing innovative app functionality, including customer reward and engagement features that enable users to earn points and rewards for positive behaviours. Working closely with wider technology, development, data and marketing teams … front and back-end mobile features while creating seamless, user-focused experiences. Key Responsibilities: Develop and enhance Android app features and functionality Build engaging customer reward and loyalty experiences Collaborate with cross-functional teams across technology, data and marketing Contribute to both front-end and back-end feature development ...

enhancements across a highly-used mobile application for a major client. You'll play a key role in developing innovative app functionality, including customer reward and engagement features that enable users to earn points and rewards for positive behaviours. Working closely with wider technology, development, data and marketing teams … front and back-end mobile features while creating seamless, user-focused experiences. Key Responsibilities: Develop and enhance Android app features and functionality Build engaging customer reward and loyalty experiences Collaborate with cross-functional teams across technology, data and marketing Contribute to both front-end and back-end feature development ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people … hear from you. The role and what you'll be getting up to day-to-day: This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services. This ...

shape the culture, standards, and execution rhythms of a team built to scale. Your mission: create pipeline, convert conversations, close business, and help customers experience the impact of digitizing the built world - fast. This role is on-site five days a week in Southwark, London RESPONSIBILITIES Run a full … discovery, demos, pricing, negotiation, and closing. Generate your own pipeline, using outbound calls, emails, sequences, and follow-up to reach decision-makers. Drive new customer acquisition through a mix of inbound follow-up and outbound prospecting. Manage a fast-paced pipeline, balancing new opportunities daily while keeping active deals ...

client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter, and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part of the customer operation … been working in this sector since the early 90s. Technical skills needed: SQL, MSSQLserver, Web services, Automated test tools such as Selenium are desirable. Experience: Any experience with retail systems is useful from whatever sector (convenience, high street retail, hospitality, and fuels). Experience working ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

ensure accurate, scalable tracking that underpins business-critical decision making. The Company They are a global digitally driven organisation with a strong focus on customer experience, data quality and product innovation. They are investing in modern measurement frameworks and advanced digital analytics capabilities. This role sits … experimentation initiatives Partner with stakeholders to translate business requirements into technical measurement solutions Drive best practice across digital analytics and tagging governance Your Skills & Experience Strong commercial experience with Adobe Analytics Hands-on expertise in Adobe Launch (Tags) and Adobe Web SDK Technical implementation background within digital analytics ...

Customer Success Executive – Portuguese Speaker Location: London, UK | Hybrid: 2 days in the office, 3 days remote Make a real impact through technology and sustainability Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability. The Role As a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform. Your responsibilities will include: Responding ...

leading UK Financial Services organisation is investing heavily in customer, digital and service transformation and is looking to appoint an experienced Senior Service Designer to help shape the future of its customer experience. This is an opportunity to join a transformation-focused environment where you'll design … improve end-to-end services across digital, contact centre and branch channels. Working across business, technology and operational teams, you'll take customer insight and strategic objectives and turn them into practical, accessible and measurable service improvements. What you'll be doing: Designing end-to-end customer services ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...