151 to 175 of 461 Customer Experience Jobs in the UK excluding London

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

Sunday 10:30 - 16:30 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

exciting stage of growth. This high-impact opportunity suits a commercially minded operations leader who enjoys improving performance, developing people and delivering excellent customer outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Director of Operations, Head of Operations, Senior … shape how a successful technology business delivers and grows. Working directly with the CEO, the Operations Director will lead engineering, support, projects, procurement and customer delivery, bringing pace, clarity and accountability to operations. The Operations Director will play a key part in winning and mobilising new business, strengthening margins ...

Sunday 10:00 - 19:00 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer … Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella ...

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Technical Sales team, you’ll deliver responsive, knowledgeable support—understanding customer requirements ...

incident, request, problem and service management processes across a portfolio of applications including: ServiceNowMicrosoft Dynamics 365 Project OperationsMicrosoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Customer Engagement (CE)Microsoft Dynamics 365 Finance Operations (FinOps)Microsoft Dynamics 365 Human Resources (HR)Proprietary on-premise business applicationsThe Application Support Desk Manager will … operational leader for the team, ensuring high levels of customer satisfaction, strong service performance against SLA targets, effective escalation management, and continuous improvement of support processes. The role serves as the key interface between Service Desk teams, end users, third-line resolver groups, application specialists, development teams, and business ...

exposure in a high-performing team. The Company They are a specialist strategy and insights consultancy focused exclusively on the technology sector. Combining research, customer insight and commercial strategy, they help organisations make better decisions across areas such as go-to-market strategy, customer experience, proposition development … initiatives. Supporting the development of AI-enabled consulting products, tools and workflows. Working closely with senior leadership in a flat, collaborative environment. Your Skills & Experience Strong commercial experience within strategy consulting, market research, insights or brand strategy environments. Expertise working on B2B technology-focused projects. Experience leading ...

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

client is a leading UK airline and holiday company. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation to improve customer … client flightsand our client packages Were working together to deliver an amazing journey, literally! We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights. We couldnt do it without our wonderful people. What you'll be doing: Lead Experimentation Delivery: Lead ...

unreliable. WYA delivers location services for enhanced safety and crowd management at events with 10,000+ attendees, using AI to optimise operational efficiency and customer experience. Role Overview The Customer Success Intern will support the planning, coordination and delivery of WYA’s event deployments, helping ensure that … technology is set up and managed effectively and that clients receive a high standard of service. This role offers an opportunity to gain practical experience in customer service, event operations and technology management within an innovative and growing business. It requires someone who is organised, adaptable, customer ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

join a market leading business in Reading. The Data Migration Analyst will primarily be involved in working with new and existing clients to migrate customer data across from their existing products into our clients software and supporting the customer during the migration process. The role involves … customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration of critical information alongside great communication skills and be comfortable with customer interactions/client facing meetings. You'll be based in Reading 2 to 3 days ...

today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people … supplier relationships. Youll make sure services meet their contractual commitments, operational risks are addressed and suppliers remain accountable for delivering the quality, performance and customer experience expected. Youll be trusted to lead supplier conversations, challenge performance constructively and bring the right people together when issues need resolving. Alongside ...

Drink IT is a full-service IT solutions provider supporting hospitality businesses across the UK. We pride ourselves on delivering exceptional customer service and reliable technology solutions. Our experienced team is dedicated to helping customers get the most from their IT systems while ensuring they remain secure, stable … software issues, and help users get the most from our technology solutions. You'll also contribute to maintaining user guides and delivering excellent customer service. Responsibilities: Provide first-line remote support for hardware and software issues across multiple customer sites Maintain strong professional relationships with customers, ensuring ...

direction of the business. The Company They are a specialist strategy and insights consultancy focused exclusively on the B2B technology sector. Their work combines customer insight, market research and commercial strategy to help organisations make confident decisions across product strategy, customer experience, go-to-market planning, pricing … global B2B technology clients. Designing research methodologies and strategic frameworks to address complex commercial challenges. Overseeing qualitative research programmes, including senior stakeholder and customer interviews. Translating research findings into clear strategic recommendations and business actions. Managing project delivery, budgets, profitability and resource allocation. Building trusted relationships with senior client ...

Solutions is seeking an experienced Salesforce Data 360 Consultant for a remote contract opportunity within the UK. The successful candidate will have hands-on experience with Salesforce Data 360, previously known as Data Cloud, and a strong understanding of customer data management, data integration and customer data … unification. You will be responsible for helping deliver Salesforce Data 360 solutions that enable organisations to unify customer information, improve data accessibility and support personalised customer experiences. This role would suit a technically capable consultant who can work independently, collaborate with stakeholders and contribute to successful project delivery. ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

apprentice to join our growing team and support customers using our software platform. Responsibilities: Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times Gather additional information … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

base + Bonus + Benefits. The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

business decisions through insight-led consulting. The Company They are a specialist research and strategy consultancy focused exclusively on the B2B technology market. Combining customer insight, market research and strategic consulting, they help clients solve commercial challenges across areas including go-to-market strategy, customer experience, product … development and testing of AI-enabled tools, workflows and consulting solutions. Collaborating closely with senior consultants and leadership across multiple client engagements. Your Skills & Experience Strong commercial experience within market research, insights, strategy consulting or brand strategy. Experience working on B2B technology-focused projects. Ability to manage ...

senior leadership team to shape the technology vision that will drive the next stage of growth. The Opportunity With strong brand recognition, a loyal customer base and ambitious expansion plans, the business is ready to take its technology capability to the next level. Reporting … full technology function: platform, data, infrastructure and engineering. You'll turn commercial ambition into a scalable, customer-first digital experience. What You'll Be Doing Setting and delivering a technology strategy aligned to the commercial roadmap, including international growth, new channels and margin improvement Leading, building and inspiring ...

well-established organisation where you'll have the autonomy to influence service strategy, improve operational processes, and make a genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service … leaders. Identify trends, recurring issues and root causes to improve service delivery. Ensure effective resource and capacity planning across the service function. Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management ...