151 to 175 of 1,313 Customer Experience Jobs in the UK excluding London

/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement … CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment ...

exciting Sales Enablement Manager opportunity with a growing B2B SaaS business is looking for a commercially minded professional to optimise customer journeys, improve lead conversion and enhance sales effectiveness through automation, analytics and process improvement. Hybrid working 1 day per week in the office - Horsham 9-month Fixed Term … Contract Start date: ASAP Salary: £60,000 + bonus The Job As the Sales Enablement Manager , your responsibilities will include: Analysing customer trial journeys to identify drop-off points and opportunities to improve conversion rates. Building and optimising automated customer journeys across CRM and customer engagement platforms. ...

62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great BenefitsJob Req ID: 62430Posting Date: 16/09/2026Function: Security & Network EngineeringLocation: DerbyAbout the roleThe … Line Security Specialist will provide lead technical support and great customer experience on complex security issues and projects – being connected and clear with customer representatives or vendors and directing other support staff where appropriate, during an exciting time within the business.Working into Bespoke Operations, onsite ...

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

Practice Energy & Utilities in the UK are going through a transformation journey with the focus on green energy (electric vehicles, heat pumps etc.), enhanced customer experience (through digital and data enablement), digitalisation of the aging grid/metering infrastructure and most importantly disruption from innovative competitors entering … marketplace. Cognizant has engagements with multiple Energy & Utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. We are looking for experienced business analysts ...

helping a large majority of our customers self serve problems. The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences. The Opportunity & Your Mission Were … looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to: Rebuild the support experience: Working closely with the teams Designer, Researcher, Analyst and Engineers, youll help to rebuild Wises support experience working from first principles. Youll ...

Norwich, England - Customer Success - Full-time - Intermediate Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer … growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. The Opportunity As the Customer Success Operations and AI Specialist , you will be a critical hands-on expert embedded at the heart of our customer success organisation. Serving some ...

business growth. Provide confident, senior-level representation in client meetings, workshops and pre‐sales environments. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution building … implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

lead the Mainstream Claims department taking overall responsibility for key deliverables (OKRs and EKPIs) on an annual basis. Lead and deliver an excellent claims customer experience in an omni-channel environment. Work closely with ExCo, as well as other senior business leaders, to support the delivery … Chief Claims Officer and ExCo, delivering the Claims Strategy to transform claims operations at MIB and future proof the organisation ensuring Rebuilding Lives has customer satisfaction at its core. Manage risks & issues that pose a threat to the successful outcome of successful claims delivery including accountable ownership ...

both personally and professionally. Today, our asset management platform powers thousands of rental operations, and our footprint continues to expand rapidly. As our UK customer base grows, we're creating a single go-to person for UK customers: someone who owns the customer relationship from implementation through ongoing … requests at once, keeping every customer moving forward Spot recurring customer pain points and feed process improvements back to the product and CX teams What You Bring Minimum of 1 year in a customer-facing role - implementation, onboarding, or customer success role A track record ...

about building trusted relationships, creating outstanding experiences and delivering meaningful business outcomes. We’re looking for an experienced Project Manager who enjoys building strong customer relationships, leading projects with confidence and ensuring every customer receives an exceptional experience that delivers real value. Working closely with our consultants … technical specialists and customer success teams, you’ll lead customer projects from discovery and planning through to successful delivery and adoption. You’ll become a trusted adviser to customers, guiding them through their project journey while ensuring projects are delivered on time, within scope and to the highest ...

where you can create, innovate, and help transform airport travel. About the role We're looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. This role will focus … digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You'll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer ...

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

Commercial/Marketing digital team, this person will oversee the end-to-end delivery of the mobile app, ensuring alignment between business objectives, customer experience and technical implementation. They will play a key role in translating product and marketing requirements into structured technology initiatives, managing delivery through internal … functions across the organisation. The successful candidate will have a strong understanding of mobile app technologies, delivery methodologies and service management and will have experience working within either/or retail and hospitality businesses. Key Responsibilities Solution Ownership & Delivery Oversight: Own the end-to-end technology solution ...

transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results … customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio ...

Customer Services Representative Location: Cardiff Free Parking Salary: £28k - £38k per annum D.O.E Plus a £3,600k annual bonus Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Service Representative This is an exciting customer service role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will help manage ...

Location: Trax Park, Doncaster Hours: Full time, 37 hours per week Salary: Up to £32,250 (depending on experience), plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the role: We're looking … experienced Senior Customer Service Advisor to join our Commercial team in Doncaster reporting to the Head of Customer Service. In this key role, you will act as the primary bridge between customers purchasing via our e-commerce site and our internal operations. You will be responsible for handling ...

lead the global capability that enables Aurora’s commercial organisation to scale effectively and predictably. Aurora has grown quickly across regions, products and customer segments. The next phase requires greater consistency in commercial process, clearer performance insight and stronger operating discipline to achieve £200k-£300k ARR by 20230. This … remit to grow and own the operating architecture supporting commercial planning, forecasting, pipeline management, performance insight, process governance and technology enablement across the customer lifecycle. You will work closely with Sales, Account Management, Marketing, Finance and Technology leaders to create consistent global standards and greatly influence the commercial success ...

+ Benefits Full-time, Permanent We are recruiting an experienced Lead Data Engineer to take ownership of the development of a business-wide Single Customer View (SCV) and help shape the organisation’s wider data architecture. This is a high-impact role for someone who enjoys solving complex data … problems and wants to see their work directly influence customer experience, marketing, commercial strategy and business decision-making. You will bring together customer and audience data from multiple platforms to create a single, trusted and actionable view of customers and prospects. Key responsibilities will include: Designing ...

within the Hiscox UK Retail Change team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives … overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team. What you’ll be doing Product Vision & Strategy: Develop and maintain a clear product vision ...

User Device (EUD) Support Engineer Job Purpose The End User Device (EUD) Support Engineer is responsible for delivering a high-quality customer experience through effective and timely support of end-user technology services. The role will provide technical support, troubleshooting and resolution for incidents, service requests and problems … business stakeholders, third-party suppliers and end users to ensure the effective delivery of EUD services across multiple locations. Key Responsibilities Provide an excellent customer experience to end users, delivering support in line with business impact and priorities to minimise disruption to services. Troubleshoot and resolve EUD incidents ...

looking for a new member to join our Customer Enablement team with a focus on Support services and product enablement. In this role, you’ll act as a bridge between strategy and execution, working closely with the Customer Leadership Team and Support leadership to strengthen the performance, scalability … customer experience within Support. You’ll drive meaningful, long-term improvements to Support processes, tools, and ways of working, whilst also serving as the go-to person within the Enablement team for product changes and releases, ensuring customer domain colleagues are always informed and well-equipped ahead ...

Product Designer Location: Manchester City Centre Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 550 people all driven by a shared purpose … right in. The Role As our UX Product Designer, you’ll play a key role within our Growth team, helping turn customer problems and commercial opportunities into experiences we can rapidly put in front of real customers. You’ll combine user research, voice-of-customer insight and behavioural ...

works — join SINGU and be part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering … high volume of upcoming implementations . In this role, you'll be the technical expert who bridges the gap between sales and Customer Success – owning the customer journey from pre-sales through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges ...

Friday 7:30 am - 12:00 pm | £50,000 - £55,000 per annum With over 70 years of experience, our client has been supplying manufacturing systems to education, design and industrial customers worldwide. Their experience and knowledge help support the innovators and engineers of the future, as well … Service Engineer to install, commission, provide training on, and service and repair a range of Laser Cutters, Laser Engravers and CNC machine tools at customer sites throughout the UK. This is a predominantly field-based role, using a company-provided van to deliver and install new equipment, as well ...