151 to 175 of 1,450 Customer Experience Jobs in the UK excluding London

heart of commercial operations, taking ownership of medium to large accounts and unlocking potential across your territory. You will be responsible for delivering exceptional customer experiences, ensuring business growth, and executing strategies to meet ambitious sales targets. With your in-depth product knowledge and strategic mindset, you will craft … commercial initiatives, driving revenue growth and achieving sales targets. Identify New Opportunities: Actively prospect and develop new business, driving margin improvements and forging strong customer relationships. Account Management Excellence: Manage and grow medium to large accounts, nurturing long-term partnerships that deliver profitable results. Establish Connections: Build rapport with … management, ensuring a steady flow of opportunities and high conversion rates. Quote and Order Coordination: Handle quotes, orders, claims, and complaints, ensuring a smooth customer experience and timely resolution of issues. Market Insight: Monitor industry trends, customer demands, and competitor activities to stay ahead of the curve More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are … heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for … and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis More ❯

trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with … to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support … Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining More ❯

and connect with us on LinkedIn, Instagram , and X . The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a … updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on … with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing More ❯

resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a … updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on … with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing More ❯

D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement. Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates. Conduct thorough and detailed troubleshooting to provide quality support to the client … activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within application or software support and/or installation. 2+ years of experience working within public or private cloud environments. 2+ years … of experience working in a Windows based environment including both production and personal systems. 3+ years of experience working with NICE WFM products. 3+ years communicating in English in a technical field. Experience working with WFO related software (WFM, QM, etc.). Experience in Web Applications More ❯

appliances? The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices. The Alexa Smart Home team is focused on making Alexa the user interface for the home. Customers love … and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of IoT systems, strong CS fundamentals, experience developing new systems, and strong communication skills (to both business and technical partners) are absolute requirements. About the team Our vision is to make … to continue learning. You will build software that will materially improve people's lives. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with … Strong business acumen Ability to present your work and articulate succinctly. Adept at high-level client presentations A solid understanding of Inbound Marketing/Customer Experience Marketing Experience querying and updating CRM objects and schema using APIs Strong background in the management and manipulation of B2B marketing More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical … and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯

working closely with internal teams and external partners to ensure that our digital services are effective, accessible, and aligned with user needs. Product Manager – Customer Experience Platform This role will focus on the development and implementation of a new Customer Experience Platform. You will work closely … profile project. Your goal will be to manage the platform's design and delivery, ensuring it enhances user engagement and delivers a seamless, personalised experience across our services. Product Manager – Digital Products Portfolio This role will manage a portfolio of existing digital products, including our disbursement platform, membership platform … of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide More ❯

Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding … their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager. You will also More ❯

Job Summary The Business Development Executive is responsible for developing Microsoft-related sales opportunities within the allocated sales territory or customer accounts. Microsoft services and deliverables are not all direct revenue-generating; the terms "customer" and "prospect" are expanded to include both revenue and non-revenue generating Microsoft … marketing activities for Microsoft services and will manage the "pipeline" of prospective customers to assure full utilization of resources and continual expansion of the customer base. The Business Development Executive will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to … assure the customer's expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The successful candidate will ideally be experienced in selling and promoting Microsoft Consultancy or Services and will be based from More ❯

Job Summary The Business Development Executive is responsible for developing Microsoft-related sales opportunities within the allocated sales territory or customer accounts. Microsoft services and deliverables are not all direct revenue-generating; the terms "customer" and "prospect" are expanded to include both revenue and non-revenue generating Microsoft … marketing activities for Microsoft services and will manage the "pipeline" of prospective customers to assure full utilization of resources and continual expansion of the customer base. The Business Development Executive will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to … assure the customer's expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The successful candidate will ideally be experienced in selling and promoting Microsoft Consultancy or Services and will be based from More ❯