151 to 175 of 532 Customer Experience Jobs in the UK excluding London

Position Summary AXA Group Operations initiates with its Network Product Department a One Network Program to tackle its digital transformation, enhance user’s connectivity experience, and mitigate cyber risks. Within Network Product department, Network Security & Services product line is responsible of VPN product, Firewalling product, Web Gateway product and … IT Services, strategic partners, and vendors. o Ensure QOS delivery and support of solutions o Provide high expertise support on products and services Functional experience: · Leadership – Exhibits strong results orientation, change leadership, adaptability, and the ability to drive collaborative behaviour · Communication skills – Exhibits strong skills in listening, spoken and … International profile – A proven ability to work effectively in an international environment. In addition, exhibits a strong proficiency in English Your Profile Skills and Experience · Strong experience in driving large architecture, standardization & transformation initiatives. · Maintain deep understanding of the Network technology and market practices (competition landscape, technology trends more »

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience … Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need more »

As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be … maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient … Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or closing tickets and providing confirmation to the Customer as required. Provide senior Service Desk support within the IT Service Centre Team to ensure delivery of an efficient and reliable IT Customer more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... APCT1_UKTJ more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

Assessment (MCA) Efficacy for Public Cloud Monitor exceptions to dispute policy and identify common root causes of exceptions. Leverage data to examine impacts to Customer Experience and Regulatory breaks. Appropriately assess risk and demonstrate consideration for the firm's reputation and safeguard, its clients, and assets, by: Driving … and reporting control issues with transparency Influence Application Teams on best practices for MCA Resource Basic Qualifications : Undergraduate degree in related field or equivalent experience 7+ years relevant work experience in Technology Risk & Controls in a large organization in a heavily regulated industry 3+ years relevant work experience … common-sense approaches to modern risk complexity Demonstrable interest in Public Cloud risk identification and mitigation Strong collaboration and interpersonal skills Resource Preferred Qualifications: Experience working directly with regulators of the financial industry in Asia regionally, or Singapore locally. Risk certifications such as the CIA, CISSP, CISA, CRISC, CGEIT more »

Manager/CRO Manager to join their talented marketing team. You’ll play a pivotal leadership role, developing the strategy and improving the onsite customer experience and overall customer journey – all to maximize lead generation activity and performance. Key responsibilities include : Manage the user experience performance … to identify opportunities to improve the end to end customer journey Conduct segment and scenario led usability studies to create actionable insights leading to improvements in site performance Propose and implement in collaboration with the Digital, Tech and IT Teams, leading to insight led technical site developments to improve more »

Street, London. Role Overview As the Ecommerce Coordinator – Website & App, you will define and implement a high-performing strategy to maximise revenue and improve customer experience across our website and app. Identifying opportunities for growth and optimisation, you’ll work collaboratively with Marketing, Buying, Merchandising & Operations to lead … design. Setting and driving successful strategies for CRO & SEO. Reporting and analytics, with actionable insights. You Should Apply If Passionate about creating industry leading customer experiences. Problem solving aptitude, with strong organisational capability and attention to detail. At least 2 years’ experience in a Product Owner or similar … role. Experience managing internal or external development teams. Experience with Shopify. Solid technical understanding and knowledge of UX, CRO & SEO. The Interview Process Stage 1 – Internal Recruiter call (15 mins) Stage 2 – initial chat (30 mins) an introductory conversation with the hiring manager to learn more about yourself more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

join our Regional Engineering Team based at our offices in Birchwood. Reporting to the General Manager you will be responsible to ensure an excellent customer experience during the breakdown journey by coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity … of the Mobile Engineers, whilst keeping the customer fully informed along the way. To work as part of the regional engineering team, contributing to the achievement of the regional performance. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations. In … with possible occasional visits to depot network ? Good understanding of UK geography ? Understanding of planning and resourcing activities ? Credible communicator, oral and written, with customer facing experience ? Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … locates with the Software Engineering Teams providing turn-key scalable data, data architecture, and database engineering solutions. American Express is also improving the developer experience where they can perform self-service using the automation tooling which the Director will be developing. Key Responsibilities:The successful candidate will bring solid … leadership to cross-functional teams while serving as the primary point of contact from inception to delivery for database needs. The candidate must have experience with CI/CD, DevOps, and Automation while the database components are rapidly being transformed to be deployed similar to application code. The Engineering more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the role Roku is seeking experienced Firmware Engineers to apply their expertise to our next generation of compact … of products used by millions of users worldwide, and this role takes ownership of the performance of these platforms in the field, optimising the customer experience, supporting the launch of new features and OS versions, and evolving our ability for effective continuous development. We are seeking engineers with … extensive experience in embedded Linux, system-on-a-chip (SoC) development and integration with focus on power and thermal management, streaming audio and video technologies, and integration of third-party code. A proven track record of shipping high-quality software on embedded platforms is essential. This is a great more »

in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . — 1 More info about Computable Contracts: https://law.stanford.edu/codex-the-stanford-center … alignment with business needs. We don’t intend to “play” with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy … Of-Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your ProfileEXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus).More than 7+ years of experience as Solution more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

Technical Customer Support Agent Salary Competitive plus bonus Location Wigan, UK Permanent, Full Time Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As a Customer … be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: * Responding to customer queries and providing assistance with our products * Organising and documenting cases in our CRM system for our expert teams * Investigating and resolving queries efficiently … targets to keep our customers happy * Prioritising tasks and meeting SLAs to ensure smooth operations * Contributing ideas to improve our knowledge base and enhance customer experience * Being a positive team player, supporting your colleagues and working towards common goals * Embodying our IRIS values and representing our brand with more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

the work that needs to be done against the capacity and capability of all teams in the divisionDefine and deliver significant improvements in our customer experience and cost to serve across Energy Supply.Identification/collation of potential business improvements within Energy Supply in respect of processes and supporting … that all business users are effectively trained on new business process, to effectively integrate the new processes.Key RequirementsLeadership of large-scale Change programmes Previous experience of the Energy Industry, preferably B2B marketsPrevious demonstrable experience in successfully dealing with senior stakeholders up to Board levelExperience in managing challenging and … complex client & supplier engagementsIdentifying and driving large-scale continuous improvement programmesProven leadership of change and IT functionsProven experience in delivering digital projects and productsProven experience using a range of agile project management methodsDegree level (or equivalent) in a relevant discipline or specific related experienceExceptional communicator and experienced in more »

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves … streamline and accelerate business performance, deliver a superior customer experience, and help them transition to a low carbon, decentralized, federated energy ecosystem. Role You will be in the Utilities domain & consulting team in UK collaborating with internal and customer teams consisting of domain experts, customer side … activities such as database creation, management, testing, programming on database, data engineering, reverse data engineering, reporting, analytics, data migration etc. Essential Skills Hands on experience of delivering bespoke projects either in Java or Microsoft technologies on cloud, Proven background in software architecting/consulting experience with strong skill more »