151 to 175 of 866 Customer Experience Jobs in the UK excluding London

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core … solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with … a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance More ❯

to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more … ownership of features - from design and development through testing, deployment, and monitoring in production Contribute to the technical direction of the Identity Platform and help shape solutions that balance customer experience, security, and developer usability Write clean, maintainable, well-tested code, and champion engineering best practices in your team Take shared responsibility for the operational excellence of the … creating high quality documentation to share knowledge and continuously improve as a team Mentor and support more junior engineers through coaching and feedback Who you are Your skills and experience will include: 5+ years of experience building and scaling distributed systems, ideally serving millions of users Good knowledge in one or more JVM-based languages (MUST HAVE Kotlin More ❯

We are looking to strengthen our programme transformation office to deliver on initiatives to enhance our clients hospitality operations, guest experience, and technology capabilities across. We are seeking an experienced and driven Project Manager (PM) with a solid background in hospitality operations and a strong understanding of Hospitality technology landscape to join our Transformation Office. This role is pivotal … assurance in documentation and stakeholder engagement. Required Skills & Qualifications: Minimum 5+ years of project/programme management experience. Strong background in hospitality operations, preferably within hotels, F&B, or customer experience delivery. Proven ability to take early-stage transformation ideas through to funded programmes. Familiarity with Hospitality/Hotel technology ecosystem, including platforms like PMS, POS, Digital/… and mobile/web guest interfaces. Exceptional communication and influencing skills with senior stakeholders across commercial, operations, IT, and finance. Strong leadership in agile, waterfall, and hybrid delivery models. Experience in working with cross-functional UK and international teams. Preferred Qualifications : Degree in Business, Hospitality Management, IT, or related field. Project Management certification (PRINCE2, PMP, Agile/Scrum) preferred. More ❯

insight We are looking for: A degree (BSc/or equivalent) in a numerate subject such as Analysis, Data Science, or Maths with specific analytical qualifications is essential Previous experience as a Data Analyst or similar role is preferred Experience in Databricks would be highly desired but is not required The right candidate will likely only have some … of the following technical skills & experience (listed is our current software solution): ExData visualisation tools (PowerBI) and manipulating data (Python/Excel/VBA/SQL/Databricks/Spark), Analytical models (Python: SciKitLearn, Imblearn, Prophet, XGBoost, ExtraTrees, Kmeans Clustering), Web Scraping (Python: Selenium, Chrome driver, BeautifulSoup) and understanding of Databases (Oracle/SAP Hana/AWS). At … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

our digital capabilities, we're looking for an experienced and passionate Engineering Manager to lead our Basket & Checkout squad. This team plays a vital role in our e-commerce experience, helping millions of customers every year complete their wellness journey with ease and confidence. As Engineering Manager for our Basket & Checkout squad, you'll play a central role in … owning the delivery of reliable, performant, and user-centric software. Working closely with Product and Tech leadership, you'll ensure our checkout experience is as simple and seamless as our customers expect. Your responsibilities will include: Technical Leadership Own and evolve the technical direction of the team, ensuring it aligns with our wider platform strategy. Lead architecture design and … best. Embed our EPIC values—Excellence, Passion, Integrity, and Care—in everything the team does. Software Delivery Partner with Product Managers and Technical Program Managers to deliver against ambitious, customer-focused roadmaps. Lead sprint planning, manage team capacity, and balance priorities across features, tech debt, and operational improvements. Ensure robust CI/CD pipelines, testing frameworks, and monitoring systems More ❯

made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customer experience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯

made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customer experience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯

made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customer experience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯

not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you. FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of … Position We are hiring for two Software Engineering Managers across our Account vertical within FanDuel. Our Account vertical is responsible for some of our most critical services and complex customer journeys such as user sign-ups, login and verification. As a manager, you'll help to own and drive the technical strategy within your product delivery team and across … to problems while influencing the roadmap and ensuring we deliver truly viable features and products Own the day-to-day managing of software development, where you are accountable to customer experience, project prioritisation, software quality and system maintenance Measure, own and drive predictability through Operational Excellence and transparency through data and KPIs Work closely with stakeholders from across More ❯

opportunity to play a leading role in the development and launch of a major new mobile app scheduled for release in September 2025. The successful candidate will have extensive experience in React Native development, combined with a passion for delivering seamless mobile experiences across iOS and Android platforms. Main Purpose of the Role:* Take ownership of mobile app design … deliver business-critical solutions. Key Responsibilities:* Translate UI/UX designs and wireframes into high-quality, reusable React Native code.* Optimise app components for performance, responsiveness, and smooth user experience across iOS and Android devices.* Develop scalable, maintainable front-end architecture with reusable components and libraries.* Integrate native modules and third-party APIs as needed.* Manage end-to-end … in design forums, sprint planning, and retrospectives.* Work closely with security, operations, and compliance teams to meet regulatory and security standards. What They Are Looking For:* 5+ years of experience in mobile app development with significant hands-on React Native expertise.* Strong knowledge of iOS and Android platform fundamentals.* Solid understanding of UI/UX principles and best practices More ❯

data pipeline issues, identifying long-term solutions to recurring challenges. Help grow a strong data culture through technical leadership, training, and cross-team collaboration. Key Requirements: Essential: 3+ years' experience in a Data Engineering role, delivering high-quality, reusable data pipelines. Strong experience working within AWS environments specifically S3, Glue, Lambda, GitHub, and Terraform. Understanding of data governance … multiple priorities in a fast-paced environment, with strong attention to detail. Desirable: Familiarity with AWS Lake Formation and real-time streaming tools (e.g., AWS Kinesis/Firehose). Experience within the transport, travel, or leisure industries. Knowledge of AWS Redshift and traditional data warehousing approaches. Why Join? This is a unique opportunity to join a forward-thinking organisation … investing heavily in its data capability. Youll be part of a growing team at the heart of transformation, contributing to large-scale projects that impact customer experience, operational efficiency, and strategic direction. This role can be based anywhere in the UK with travel to York twice a month. Apply now to be part of a data-driven journey More ❯

closely with clinical, technical, and operational teams to implement new digital solutions that will enhance our services and efficiency. The ideal candidate will have a strong project management background, experience in the healthcare or technology sector, and a passion for making a tangible difference. To be considered for the the role you will require the following: Essential Criteria; EDUCATION … QUALIFICATION AND TRAINING Educated to Degree level or equivalent in a relevant subject EXPERIENCE Proven experience (minimum 3-5 years) as a Project Manager, successfully delivering technology-focused projects Recognised project management qualification (e.g., PRINCE2, APM, Certified Associate in Project Management (CAPM), Agile/Scrum Master) Demonstrable experience of delivering projects, preferably within the healthcare, technology, or … a related regulated industry Experience in managing project budgets, resource planning, and third-party supplier relationships KNOWLEDGE AND SKILLS Knowledge of digital health technologies (e.g., EHR, telehealth, patient portals) Experience working in an SME or a fast-paced, high-growth environment Exceptional planning and organisational skills with a keen eye for detail Excellent inter-personal and communication skills More ❯

way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. I nterested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across European countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (French, German, Italian, Spanish) Are you ready to 'go beyond' to create value and make More ❯

two-way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across Intercontintal countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (Spanish, Portuguese, Japanese or Mandarin) Are you ready to 'go beyond' to create value and More ❯

marketplace range and support the wider digital growth strategy. The Role: Key Responsibilities: Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges. Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as … sell through excess inventory. Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth. Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering. Collaborate with a … wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working More ❯

Engineers, Operations Managers, Finance partners, and business leaders across the continents to design optimal Supply Chain network solutions with an objective to solve the conflicting objectives and achieve best customer experience in the most cost efficient way. This role requires working with cross-functional teams across the countries to jointly define requirements, develop FC (Fulfillment Center) topology and … Australia, Middle East (AE, KSA, EG), Turkey, South Africa and Singapore, with additional new countries to come with further international expansion. BASIC QUALIFICATIONS - Bachelor's degree - 7+ years of experience in Supply Chain, Network Capacity planning and Long term planning - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Strong Verbal and written communication PREFERRED QUALIFICATIONS - Master's degree Supply More ❯

Project Management team to streamline processes and improve efficiency Coordinate with internal departments, such as sales, finance, and the service channels, to ensure seamless operations and end-to-end customer experience Facilitate clear and consistent communication between internal teams to drive an integrated approach Act as a point of contact for internal project-related queries, redirecting as necessary … Support the operations team with administrative tasks such as data entry, system imports/exports Provide administrative support to other departments or projects Requirements You have 1-2 years experience in Project Management/Exec role or similar You ideally have experience working in an agency environment You understand Paid Search, Paid Social and other service channels You More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines using AWS technologies such as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

Permanent Start Date: ASAP About the Opportunity Join a critical technology team at a leading global financial institution, where your expertise as a seasoned software engineer will directly impact customer experience and business growth. This is not a typical contractor role - we're seeking a top-class, accomplished software engineer with a strong and credible career history, preferably … at least one core language: Java/Spring Boot , TypeScript/React/Angular, Golang, or Python Strong problem-solving skills with the ability to simplify complex technical concepts Experience mentoring and leading engineering teams Excellent communication skills to engage technical and non-technical stakeholders alike Confidence in navigating, integrating, and developing solutions across multiple systems Solid understanding of … software architecture, design patterns, and secure coding best practices Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and CI/CD pipelines is a plus Familiarity with SQL/NoSQL databases and version control systems like Git Strong leadership and ownership mindset with a commitment to engineering excellence What's In It for You Competitive salary range More ❯

make you fly- so what better way to launch your career than with a 24-month Virgin Atlantic Apprenticeship in Analytics, Data and AI? You’ll gain hands-on experience, industry-recognised qualifications, and make a real impact from day one. Role You’ve got a solid foundation in Python and are excited to apply it in a real … world setting, either through your own learning, courses or work experience You’re curious about AI and machine learning, especially tools like OpenAI or LangChain You’ve dabbled in HTML, CSS or JavaScript, and want to grow your front-end skills You enjoy solving problems and breaking them down into clear, logical steps You’re a team player who … it’ll be time to put all your training into practice. The sky really is the limit By the end of the programme, you’ll have built hands-on experience in full-stack development, applied AI, and agile working practice You’ll be well-prepared to move into a junior software developer or AI engineering role, either within Virgin More ❯