151 to 175 of 1,291 Customer Experience Jobs in the UK excluding London

and what is expected of candidates Make an application by clicking on the Apply button. We are looking for a highly motivated Full Stack JavaScript Developer to join our Experience Engineering team. Our team is a dynamic and diverse community of technologists who drive digital transformation for some of the world s largest organisations, turning challenging problem statements into … transformative customer experiences. This role is exclusively open to UK sole nationals who either hold or are eligible for Security Clearance (SC) . Ex-forces candidates welcome. Join us in our mission to innovate and excel in the defence industry. Our team is at the forefront of developing cutting-edge technologies and solutions that ensure UK security and defence. … technical guidance, and deliver solutions that exceed expectations. Stay up to date with the latest industry trends and technologies, and drive continuous learning and innovation within the team. Preferred Experience Proven experience in full stack JavaScript development, with a strong focus on Node.js and server-side development. Experience of at least one leading Node framework (Express.js, Nest.js More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless cust... More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

evolving fast and Alchemy is helping to shape that transformation. Were a specialist technology consultancy and global centre of excellence that partners with leading insurers to modernise systems, improve customer experience, and develop the next generation of insurance talent. Working with the worlds leading insurance software providers, our teams deliver industry-shaping transformation projects. We combine deep insurance … visits and company events Manage expenses, invoices and budget tracking Liaise across departments to ensure smooth information flow Undertake research and prepare briefing materials for executives Key Skills and Experience Experience within a EA or PA supporting senior executives Strong organisational and time management skills Excellent written and verbal communication Confident using Microsoft 365 (Outlook, Word, Excel, PowerPoint … Experience with communication tools such as Teams Calm and professional under pressure Discreet and trustworthy with sensitive information Able to prioritise and multitask across competing demands Proactive and anticipatory, thinking ahead to prevent issues Comfortable working independently Strong attention to detail and follow-through Experience in technology, consulting or corporate environments Basic financial and budgeting awareness Personal Attributes More ❯

work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for More ❯

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people … and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out … what it's like to work here from our people : Watch here About the role As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software More ❯

looking for a Digital Product Manager to take ownership of their web and mobile digital products. This is an exciting opportunity to play a key role in shaping the customer experience, overseeing the design, development, launch, and ongoing management and optimization of digital products and features. We are looking for: Proven experience in digital product management roles … with a track record of delivering high-quality digital products and features - including apps. A passion for enhancing customer experiences through innovative digital solutions. Experience within the Hospitality/F&B or Retail sector. Excellent stakeholder management skills. It would be a bonus if you had: Previous experience in customer trends and analytics. Experience with More ❯

looking for a Digital Product Manager to take ownership of their web and mobile digital products. This is an exciting opportunity to play a key role in shaping the customer experience, overseeing the design, development, launch, and ongoing management and optimization of digital products and features. We are looking for: Proven experience in digital product management roles … with a track record of delivering high-quality digital products and features - including apps. A passion for enhancing customer experiences through innovative digital solutions. Experience within the Hospitality/F&B or Retail sector. Excellent stakeholder management skills. It would be a bonus if you had: Previous experience in customer trends and analytics. Experience with More ❯

looking for a Digital Product Manager to take ownership of their web and mobile digital products. This is an exciting opportunity to play a key role in shaping the customer experience, overseeing the design, development, launch, and ongoing management and optimization of digital products and features. We are looking for: Proven experience in digital product management roles … with a track record of delivering high-quality digital products and features - including apps. A passion for enhancing customer experiences through innovative digital solutions. Experience within the Hospitality/F&B or Retail sector. Excellent stakeholder management skills. It would be a bonus if you had: Previous experience in customer trends and analytics. Experience with More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee … applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements … MacDonald standards, policies and any regulation; this includes adhering to our internal governance Candidate specification Essential Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

family. A great holiday package About the role As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for … developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 … high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all More ❯

now. Everyone’s talking about it. Few are actually doing it — properly, at enterprise scale. This company is one of the few that are. They’re a leader in Customer Experience Transformation, helping some of the world’s biggest brands turn their AI and automation ambitions into real, measurable outcomes. Think less hype, more … delivery. This isn’t a delivery role. It’s a new business solutions role — shaping what’s possible for clients and helping them take that first step into intelligent CX transformation. You’ll: Lead discovery sessions with new prospects to uncover real AI and automation opportunities. Design and validate scalable AI architectures — secure, commercially viable, and easy to sell. Present … RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. Why This Role? You’ll be joining a business that’s defining what AI means in customer experience — not just reacting to trends, but setting them. Expect to work directly with household-name clients, shape big projects, and be part of a team that’s More ❯

now. Everyone’s talking about it. Few are actually doing it — properly, at enterprise scale. This company is one of the few that are. They’re a leader in Customer Experience Transformation, helping some of the world’s biggest brands turn their AI and automation ambitions into real, measurable outcomes. Think less hype, more … delivery. This isn’t a delivery role. It’s a new business solutions role — shaping what’s possible for clients and helping them take that first step into intelligent CX transformation. You’ll: Lead discovery sessions with new prospects to uncover real AI and automation opportunities. Design and validate scalable AI architectures — secure, commercially viable, and easy to sell. Present … RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. Why This Role? You’ll be joining a business that’s defining what AI means in customer experience — not just reacting to trends, but setting them. Expect to work directly with household-name clients, shape big projects, and be part of a team that’s More ❯

now. Everyone’s talking about it. Few are actually doing it — properly, at enterprise scale. This company is one of the few that are. They’re a leader in Customer Experience Transformation, helping some of the world’s biggest brands turn their AI and automation ambitions into real, measurable outcomes. Think less hype, more … delivery. This isn’t a delivery role. It’s a new business solutions role — shaping what’s possible for clients and helping them take that first step into intelligent CX transformation. You’ll: Lead discovery sessions with new prospects to uncover real AI and automation opportunities. Design and validate scalable AI architectures — secure, commercially viable, and easy to sell. Present … RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. Why This Role? You’ll be joining a business that’s defining what AI means in customer experience — not just reacting to trends, but setting them. Expect to work directly with household-name clients, shape big projects, and be part of a team that’s More ❯

with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience & Knowledge: Previous experience in product administration, planning, or project coordination is desirable but not essential. Familiarity with product lifecycle management or working in a product-focused … you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet … Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our … by Chloride, as such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power … Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to work under pressure Clean, valid UK driving license Region covered: Sellafield – but opportunities throughout the More ❯

maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our … by Chloride, as such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power … Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to work under pressure Clean, valid UK driving license Region covered: Sellafield – but opportunities throughout the More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. … planning and monthly reporting. Monitor and report on performance and applying corrective action strategies as appropriate. Test or adapt RPA applications and supporting hardware to improve workflow, staff and customer experience and patient outcomes. Ensure SLAs are achieved and client expectations are met or exceeded. Build service relationships with clients. Ensure quality and cost-effective services are performed … incidents appropriately lead the learning from such events to ensure that learning is achieved across the RPA team. Person Specification Qualifications Essential Relevant degree or equivalent qualification or significant experience of working at degree level Evidence of continued professional development Blue Prism Cloud practitioner status Additional Blue Prism Certification Desirable Management/leadership qualification or equivalent knowledge at post More ❯