151 to 175 of 381 Customer Experience Jobs in the UK excluding London

Service Delivery Manager – IT Managed Services Location: Cardiff (3 days office based, 2 days remote + occasional client site meetings) Salary: Negotiable on experience around £35000 Role overview We are seeking an experienced Service Delivery Manager (SDM) to join our IT Managed Services team. Reporting to the Director … Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. The successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

existing customers across our diverse portfolio of clients. As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role … performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement. Meet & greet customers: Regularly engage with customer teams on a face-to-face basis, foster relationships that have long term potential across the UK, Central Europe or North America. Required Experience ...

Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart … value. You'll work across a variety of products and brands including 3D Group , OSCA , and 3D Autokeys , contributing to both internal tools and customer-facing platforms. Key Responsibilities Develop and maintain full stack applications across multiple brands and platforms. Collaborate with designers, product managers, and other developers ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client. The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. … office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, or part ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments. Role Summary We’re looking for a Customer Service Agent (SME) to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will … manage day-to-day customer enquiries and aim for first-contact resolution. You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience. Reporting into: Customer Services Team Leader Working hours ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

Owner/Product Owner/Ecommerce Product Owner We're looking for a digitally focused Product Owner to lead the evolution of our clients customer-facing My Account experience. You'll be responsible for shaping and delivering new features, improvements, and front-end enhancements that make our clients customers … centre of a cross-functional delivery team , collaborating with UX designers, developers, business analysts, and key stakeholders to ensure all changes are aligned with customer needs, technical feasibility, and strategic business goals. This is a hands-on role for someone who thrives on turning insight into action and driving ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

Sales Operations Manager Salary : £55,000 - £70,000 pa, DOE Location : Nottingham – Hybrid working model Benefits : Comprehensive & competitive benefits package Channel Experience: VAR, IT Reseller, Vendor, Distributor Roles & Responsibilities: Sales Governance & Processes: Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable … accurate incentive payment cycles aligned to payroll processes. Support design and modelling of compensation plans that motivate performance and align with business objectives. Customer Procurement Portals & Digital Sales Enablement: Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer ...

integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership … Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans ...

tech-savvy individual with a passion for customer support? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you! Our client is on the lookout for a dedicated Application Support Specialist to focus on provisioning … onboarding in the exciting worlds of SaaS, fintech, and payments. About the Role: As a Customer Support Representative, you will play a crucial role in ensuring their customers have a smooth onboarding experience. You'll manage multiple projects simultaneously while maintaining the highest standards of accuracy and communication. This ...

equalisation and scheme onboarding as part of a wider administration system implementation project - this position includes technical/hands on involvement. My client values customer journey and customer experience like no other - this is paramount to the choices they make and action they take. Location: Manchester - hybrid … working modelSalary: up to £106,000 dependant on experience. Requirements: - Strong experience in DB Pensions - non-negotiable.- Team management (>5 direct reports).- Experienced in pension calculations - both manual and developing proformas. Strong Excel VBA skills. - SQL skills are highly desirable. Company insight: - The client I am partnered with ...

trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … services.) A bonus if you have worked in a school/education setting before! About the Role The IT Technician will be based at customer premises, 5 days per week. The primary contact for all their IT needs, their trusted technical partner. You’ll also form part ...

Company A well-established UK manufacturer and distributor of security and hardware products is seeking a Field Service Technician to support its growing customer base. The business is known for innovation, product quality and strong technical support and is now expanding its field service team to enhance customer experience across the region. The Role We are looking for a proactive, customer-focused Field Service Technician to provide on-site technical support, installation guidance and product troubleshooting. You'll work closely with both commercial clients and internal teams to ensure products are installed correctly, performing effectively ...

more impactful for the communities they serve. We’re a small, focused, passionate team who care deeply about the quality of our work, the experience of our customers, and the positive impact our technology can make. We’re looking for someone who shares that energy - someone who brings spark … curiosity, and pride to everything they do. About the role: We’re hiring an apprentice to support our growing customer base and help them get the most from the Vicinity CRM and our suite of tools. You’ll become our elite internal CRM expert, the go-to person ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday … paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations Using remote access software to assist our clients in diagnosing and resolving software related faults ...

spotting a threat, fixing an issue, or finding a smarter way of doing things, we’re united by one goal: delivering an exceptional customer experience with speed and precision. Responsibilities: Be fast: Monitor alerts and events using tools like Microsoft Sentinel and PRTG, spotting issues before they become … cool under pressure and juggle multiple tasks. An appetite for learning and growing — both for yourself and for the team. As is past working experience in a technical team or role. Bonus points if you've dabbled in things like: Networking basics (TCP/IP, DNS, DHCP). Windows ...

accountable for driving the engineering vision, execution, and success of our digital platforms. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions … Booker, you will be managing the team building and developing websites and apps. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

Location Aberdeen, Scotland Travel National and international travel expected Reporting to Director – COMET Customer Experience Who we are COMET helps companies improve business performance and prevent repeat failure. We combine smart, data-driven software with real-world expertise to identify causes of operational risk and help organisations learn … ensures the implementation, ongoing support, and continuous improvement of the COMET family of products & services. They are responsible for delivering the highest standards of customer care through the deployment of experienced, knowledgeable staff and partner resources, and ensuring the day-to-day operation and delivery of COMET ...

Bristol. This is an exciting opportunity for an experienced Account Manager to play a key role in developing, retaining, and growing a loyal customer base across the UK, Ireland, and international markets. The role focuses on building strong relationships with schools and education partners, supporting renewals and account growth … maximum value from the organisation’s products and services. The successful candidate will be commercially minded, highly organised, and passionate about delivering an excellent customer experience. They will work closely with the wider sales and operations teams to support sales campaigns, manage product trials, and contribute to continued business ...