201 to 225 of 1,292 Customer Experience Jobs in the UK excluding London

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Digital Performance Manager Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to 70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. Youll play a key role in shaping the digital experience across multiple … customer touchpoints driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, youll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. Youll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best possible customer … digital initiatives Engaging with local digital managers to share best practice, training, and insight Monitoring performance through analytics tools and guest feedback to drive continuous improvement Your Skills and Experience Youll bring a mix of strategic thinking, commercial acumen, and hands-on digital expertise, including: Proven experience managing web, app, and SEO performance Strong grasp of user experience More ❯

Digital Performance Manager – Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You’ll play a key role in shaping the digital experience across … multiple customer touchpoints — driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you’ll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You’ll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You’ll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice.You'll act as an advocate for the regional customer in development of, and approval for, the prioritised portfolio of I&T needs, At the same time, you'll promote understanding and alignment to I&T goals and objectives … impact on the regional business units by being responsible for forming the regional input to the Technology Services Portfolio prioritisation process. Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the I&T & Portfolio priorities are aligned to Business I&T Product requirements. Work together with the Brambles Office of the CIO (OCIO) to … guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring I&T Products and solutions to meet regional requirements. Monitor Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in I&T delivery aligned with the Global standard supported by the More ❯

your solution including: Solution quality Solution delivery feasibility Risk mitigation Cost FinancialsYou will work closely with our UK clients, pursuit teams and leadership teams to define and deliver complex customer solutions that span DXC's Offering and Capabilities using DXC Platform X. At a commercial level, you will have built and deployed End-to-End Enterprise Service Management solutions … in large scale environments. With proven experience overseeing all aspects of Enterprise Service Management, your track record of identifying business opportunities and driving profitable success will be exceptional. Your outstanding relationship building skills and ability to develop strong working partnerships will lead you to success in this exciting opportunity. Job duties include, but are not limited to, the following … Provide high-level and detailed consultative solutions and technical sales support for selected customer opportunities. Understand business requirements and be able to translate them into technical requirements. Perform in-depth and high-level technical presentations for customers, partners, and potential clients. Provide consultative support to other Solution Architects/Leaders and deal teams. Mentor other Service Line Architects in More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

data to solve complex problems and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data analytics solutions into existing business … latest advancements in data science, including techniques and tools, to ensure our team remains at the cutting edge of the field. To qualify for the role, you must have Experience: 3 years of hands-on experience in building and deploying machine learning or deep learning models in real-world applications. Technical Expertise: Proficiency in Python, SQL, and deep … learning frameworks such as TensorFlow and PyTorch. Programming: Solid experience in Python and SQL. Experience with R is a nice-to-have. ML and AI: Practical experience using ML modeling libraries like Scikit-Learn, Keras, Tensorflow, PyTorch and similar Generative AI: Some hands-on experience with LLMs for prompt engineering or agents is preferred Cloud Expertise More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 minute walk … from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities … will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support More ❯

thinking within the bank. Identify opportunities to enhance delivery efficiency, speed, and value through new tools, automation, and ways of working. Drive digital transformation initiatives including core banking upgrades, customer experience enhancement, and data driven solutions. Leverage AI and advanced analytics to enable continuous improvement, smarter decision-making, and operational efficiency. Essential Experience & Qualifications Experience in … delivering complex, high-value programmes and portfolios. Deep understanding of banking operations, technology landscapes, and regulatory environments. Strong understanding of Agile delivery methodologies (Scrum, SAFe, Kanban) and hands-on experience applying them within large-scale transformation projects. Proven track record of working with core banking systems (e.g., Temenos, Finacle, Mambu, T24, or similar) in an Agile environment. Ability to More ❯

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯