201 to 225 of 468 Customer Experience Jobs in the UK excluding London

function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets. Although primarily a first line role, there will be opportunity for limited second line exposure, making this … possible Escalating incidents appropriately in line with defined procedures Ensuring SLA targets are consistently achieved Maintaining accurate documentation and ticket updates Delivering a professional, customer-focused support service at all times Working as part of a small on-site team to support operational delivery Required Skills and Experience ...

Online Product & Implementation Lead . This is a key role for an experienced travel technology professional who enjoys owning online booking platforms, leading customer implementations, and driving digital adoption . You’ll sit at the centre of the business’s digital strategy, working closely with customers, sales, account management … Lead, you will: Act as Product Lead and Agency Administrator for online/mobile booking tools such as Cytric and Atriis Lead and support customer implementations across multiple countries and currencies Provide second-line online support and manage escalations for complex system issues Review and roll out new online ...

Online Product & Implementation Lead . This is a key role for an experienced travel technology professional who enjoys owning online booking platforms, leading customer implementations, and driving digital adoption . You’ll sit at the centre of the business’s digital strategy, working closely with customers, sales, account management … Lead, you will: Act as Product Lead and Agency Administrator for online/mobile booking tools such as Cytric and Atriis Lead and support customer implementations across multiple countries and currencies Provide second-line online support and manage escalations for complex system issues Review and roll out new online ...

Interim Delivery Lead — Customer Journeys, Website & AI Public sector | Digital & People Services Contract: 6-month Fixed-Term (Full-time) Location: Hybrid — Haywards Heath (1–2 days on site) We are accelerating delivery across customer experience, digital platforms, and responsible AI. We’re looking for an Interim Delivery … Lead to bring pace, clarity, and confidence across three priority areas: Customer Journey redesign (including residents who are digitally excluded) Website redesign on LocalGov Drupal Pragmatic AI pilots with strong governance and human oversight This role is about outcomes, standards, and sustainable delivery — not technology for its own sake. ...

organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Duties will include: Customer Experience - working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products - working in product … Months Positions Available 2 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

career within our organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products- working in product … Months Positions Available 3 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

platforms in line with enterprise architecture standards Lead stakeholder engagement across culturally diverse, hybrid and remote teams Ensure platforms support scalable growth, improved customer experience and operational efficiency What we’re looking for 10+ years’ experience working with enterprise sales and service platforms Proven experience … Owner Strong background in CRM, FSM and CPQ, ideally within a manufacturing or industrial environment Deep understanding of the Microsoft 365 ecosystem (CRM, FSM) Experience with Oracle-based quoting/CPQ tools Background in Business Analysis, business partnering or functional leadership Proven experience managing global teams, partners ...

leadership to presales and solution design, shaping how technology is architected, presented, and sold at scale. What We're Looking For Proven presales experience designing and winning large, complex deals Strong technical breadth across platforms such as Salesforce, Amazon Connect, ServiceNow, Microsoft, Google, and similar ecosystems Solid understanding … contact centre solutions and customer experience services Demonstrable experience using technology as a differentiator to win bids Ability to lead complex solution design end-to-end and clearly articulate value to customers A solutions-focused, growth-mindset personality Role Overview As a Principal Solutions Architect ...

Customer Support Agent | Bournemouth (office based) | £30,000 + benefits Join a fast-growing tech company that’s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this … Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent ...

Customer Data and Insights Manager Permanent 39 hours - Monday to Friday Office based in Lytham St Annes, Lancashire* Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Closing date: Sunday 8th February Interviews: Initial Chats - w/c 9th February Were excited … recruiting for a Customer Data & Insights Manager to join our Beaverbrooks Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role. The Customer Data & Insights Manager will play a critical role in ensuring ...

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across … wide range of projects. You’ll be customer-facing, acting as a trusted advisor to stakeholders and IT leaders. From conducting audits and uncovering opportunities, to designing solutions and supporting their delivery, you’ll be directly influencing how our customers modernise, secure, and optimise their IT environments. This ...

Master to join the organisation as they embark on a major transformation journey in 2026, with an exciting portfolio of projects centred around improving customer experience, digital transformation, and launching new technology solutions. Key Responsibilities Facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives … Requirements 3+ years as a Scrum Master in a hands-on delivery environment. Certified Scrum Master (CSM) or equivalent (PSM, SAFe Agilist). Strong experience with Jira, Confluence or similar tools. Excellent stakeholder management and communication skills. Desirable Experience with digital transformation and customer focused programmes. Start ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … using their new service Install Fibre to the Premises (FTTP) by pulling or blowing cables through underground networks from cabinets or chambers to customer properties Liaise with customers to agree routing through gardens or properties before work begins Work on overhead networks when required Complete internal cabling and install ...

growing fibre broadband provider as the team expands to support the rollout of high-quality connectivity across rural communities. We are seeking friendly, customer-focused individuals to join our installation teams in the Caithness area. Full training can be provided for the right candidates. About the Role Installation engineers … using their new service Install Fibre to the Premises (FTTP) by pulling or blowing cables through underground networks from cabinets or chambers to customer properties Liaise with customers to agree routing through gardens or properties before work begins Work on overhead networks when required Complete internal cabling and install ...

making and drive growth. From analysing campaign performance to identifying trends and opportunities, you'll help translate complex data into clear recommendations that improve customer experience and business outcomes. Why Grayce? Grayce specialises in driving change and transformation for some of the world's most ambitious organisations. … careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles such as Business Analysis, Project Management, Data Analysis and DevOps. You will have ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … industry events. Research prospects to understand their strategic priorities, challenges and intelligence needs. Consultative Selling Deliver compelling presentations and product demonstrations tailored to customer goals. Conduct discovery to uncover use cases across functions such as strategy, marketing, insights, product, innovation, risk and competitive intelligence. Position GlobalData s differentiated value ...

responsible for building and developing outstanding relationships with local businesses in order to secure and maintain the supply of their company car fleets. Experience in this industry or similar sales environment would be advantageous but not essential, you must be driven, enthusiastic and want to succeed. A desire … strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. About you High standards, professionalism and sector leading customer experience skills are paramount, but equally are a personal drive to over achieve through hunger, tenacity and a huge 'make it happen' attitude. ...

practices, and address challenges. Analyse sales data and market trends to identify opportunities for growth and improvement. Collaborate with other departments to ensure seamless customer experience and satisfaction. Handle escalated customer issues and provide resolution. Recruit, train, and onboard new team members as needed. To be considered … Proven experience in a telesales or sales management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire a team to achieve high performance. Analytical mindset with the ability to interpret sales data and market trends. Results-oriented with a track record ...

strengthen consent and preferences, and enable personalisation across channels. Youll coordinate stakeholders, unblock delivery, and ensure we land measurable outcomes while upholding GDPR and customer-facing privacy standards. We are looking for someone with high-energy, who is commercially minded, and deeply analytical who thrives on taking ownership … working cross-functionally with Marketing, Data, Digital, Legal/Compliance and Tech. Other accountabilities include: Optimising consent, permissions, and PECR/GDPR compliance in customer journeys, partnering with Legal/Compliance to operationalise policy changes and implement preference-centre improvements. Growing our first-party database and website sign ...

This is a brand-new, permanent opportunity to join a small, yet highly successful team as Customer Support Specialist as they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each … their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone who enjoys problem-solving, communicating with customers, and working with data to drive improvements. Although knowledge of the optical industry is advantageous, as long as you have a strong ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive … Collaborate with 3rd Line engineers, project teams, and external suppliers to resolve complex issues. Ensure appropriate escalation of high-priority incidents and major outages. Customer Service & Communication Provide high-quality remote and on-site support. Keep users informed of progress, ensuring communication is clear and non-technical when needed. ...

This is a brand-new, permanent opportunity to join a small, yet highly successful team as Customer Support Specialist as they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each … their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone who enjoys problem-solving, communicating with customers, and working with data to drive improvements. Although knowledge of the optical industry is advantageous, as long as you have a strong ...

mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications services* Partner with technology leadership to align and standardise mobile … strategic partners and suppliers* Lead commercial negotiations to secure favourable terms and reliable service outcomes* Use partner capabilities to strengthen the overall communications portfolio Customer Experience * Champion service quality and reliability to maintain high customer satisfaction levels* Introduce structured feedback and improvement processes to enhance service delivery ...