201 to 225 of 1,399 Customer Experience Jobs in the UK excluding London

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation … in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales … and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys More ❯

Our client is a global luxury retailer, looking for a Customer Data Platform (CDP) Manager to lead the development and optimization of their CDP implementation. The successful candidate will oversee the development and management of the CDP, bridging the gap between business stakeholders, technology teams, and vendors. This role … will focus on ensuring data quality, compliance, and seamless integration, driving enhanced customer experiences across multiple regions. Responsibilities: Oversee the development, management, and optimization of the Customer Data Platform (CDP) Collaborate with business stakeholders, technology teams, and vendors to ensure seamless data integration and optimization Provide insights and … strategic recommendations to drive revenue performance and customer experience improvements Requirements: Experience in leading large-scale projects, involving CDP implementation Expertise in MarTech ecosystems and customer data management platforms At least 5 years' experience in data-driven CRM teams, digital marketing, or CRM analytics Proficiency More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights More ❯

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes, and programs. Key job … responsibilities Become a subject matter expert for AMZL and customer service processes and systems. Conduct root cause analysis, define corrective actions, and ensure their completion. Dive deep on executive escalations. Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. … or auditing activities in delivery stations to ensure process implementation. Support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals. Maintain continuous communication with local functional business owners and technical Engineering teams at both the European and More ❯

Product Manager Digital Salary £45,000 to £55,000 depending on experience Permanent Hybrid/Home and London or Folkestone Here at Saga, we have various digital channels and a magazine app that is continuously evolving to enhance our customers experience and journey across our brand. Working as … role will work on digital products with involvement in strategy, planning and continuous improvement plans. Working with internal and external teams to ensure the customer and internal stakeholder requirements are successfully defined and implemented across a best-in-class digital experience. We work in a hybrid way at Saga … of responsibilities; To support Sagas business units with subject matter capability to enable successful delivery of projects Develop product vision, features and requirements. Framing customer needs, product problems, opportunities and benefits Working with business units to fully understand product propositions and its competitive and customer environments Be passionate More ❯

quality, cost-effective, integrated software to improve safety, efficiency and compliance. They design and develop software in-house and through the commitment, drive and experience of their teams, have forged long-term relationships with their clients. Due to recent growth and future expansion plans, TruTac are now looking for … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What we More ❯

driven decision-making. SaaS Operational Excellence Drive the evolution of our operating model to establish best-in-class SaaS capabilities. Leverage technology to enhance customer experience, operational efficiency, and business scalability. Design and implement streamlined, high-impact processes that support sustainable growth. Integration of Acquired Companies Lead the … successful onboarding of acquisitions into the Tes ecosystem. Maximize business value and customer benefits by optimizing post-merger integration. Align operational models to harness synergies and drive strategic objectives. Establish and oversee a centralized business roadmap. Ensure the seamless execution of strategic initiatives across departments and regions. Develop monitoring … business analysis, change management, and Agile methodologies. Foster a company-wide culture of continuous improvement and operational excellence. What will you need to succeed? Experience Proven experience in leading and delivering complex transformation programs in fast-paced environments, ideally within SaaS. Demonstrated track record in driving large-scale More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please … meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written and spoken communication skills, strength with More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering … Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful IT Support Analyst: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to minimize … quality standards Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions About you: Essential Experience The successful candidate will: High standards and have strong attention to detail The ability to offer thorough feedback to managers and team members on More ❯

Business Park), remote working flexibility. Estimated 3 days in the office, 2 days remote working Annual salary : up to £75,000 depending on skills & experience Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence … future for everyone. What you'll do As Head of Support Services, you will lead the strategic direction and daily operation of Cybit's customer support function, ensuring exceptional service delivery across all support channels. This role is focused on enhancing the end-to-end customer experience, driving operational excellence, and fostering a high-performance, customer-first culture. You will oversee multi-tier support teams and their leaders, embedding consistent service standards and a strong focus on SLAs, KPIs, and customer satisfaction (NPS). Working closely with cross-functional teams, you will identify opportunities More ❯

get things done, and are capable of breaking down and solving complex problems. The AHS/AIT Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to … serve or operational expense for a case, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. The Sr. Program Manager will influence strategy and the roadmap of operational tools … in the life You will work directly with our international program management team and external software developer teams to launch/maintain AHS-AIT Customer Relation Management (CRM) tools to improve contact rate and establish configuration standards for routing contacts to operations. Having open and candid conversations with individuals More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2ndLine Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic … and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex More ❯

You can read more about Diversity and inclusion and the benefits we offer at Curious to be at the heart of where innovation meets customer obsession? Amazon Fresh Stores UK offer a checkout-free shopping experience, made possible by our Just Walk Out (JWO) Technology, which automatically detects … prices. We're also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goal is to be Earth's most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious, innovative and customer obsessed … program. Amazon is looking for an exceptionally motivated and talented Space Planning Manager with a strong customer focus, broad industry knowledge, and advanced analytical skills. This role requires the ability to influence decision-making across your peers and senior leaders. You will execute and deliver detailed floorplans for new More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product … features. Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data More ❯

core, ensuring they are innovative, trusted education solutions. Role overview: Tes is seeking a seasoned and strategic Head of Secondary Sales to drive new customer acquisition and expand our presence in the UK secondary school sector. This management-level role will lead a team of Business Development Professionals to … develop sales strategies and promote cross-selling of relevant Tes products within existing customer accounts, including small Groups. The successful candidate will have strong sales leadership experience and a deep understanding of the secondary education market. Key Responsibilities: Lead, mentor, and develop a team of Business Development Professionals … sales lifecycle from prospecting to deal closure, ensuring high conversion rates. Work closely with marketing teams to align on integrated campaigns that support new customer acquisition and sales targets. Identify and implement cross-selling opportunities for additional Tes products within existing secondary school customers. Align cross-selling initiatives with More ❯

London with offices in the United States and Lebanon. Proximie has 100 employees today and is deployed in over 50 countries. Position Overview The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across the UK and European Union. … are looking for a great communicator, team-oriented but with the ability to work independently and possesses the capacity for learning new skills quickly. Experience of audio/visual hardware and software is highly advantageous. The ideal location for the Customer Success Manager will be in the Midlands … engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers. Ensure the delivery of an exemplary customer experience at all times. Work across Proximie to feedback the voice of the customer where relevant to improve our service and offering. More ❯

working through their Transformation Programme. What are we looking for? As an ICT Senior Analyst , you will play a pivotal role in improving our customer experience and reducing manual effort through the better use of technology and modern service design. You'll be joining a team who are … team, we offer flexible hybrid working with a mixture of remote and on-site attendance to meet the demands of the projects. Skills, Knowledge & Experience: Essential: In-depth knowledge of the Microsoft 365 platform including Administration, Configuration Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), productivity apps. … Experience supporting cloud and on-premise applications for 2nd and 3rd line support. Experience developing solutions on the Microsoft 365 Power Platform. Experience supporting SQL server and writing SQL queries. Experience working with data and integrating systems. Experience working on and technically leading projects. Knowledge More ❯

We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops, all dedicated to creating customer experiences worth talking about. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C … strategy’ and the execution of ‘digital experiences’ to make standout digital products & services, and experiences. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. ABOUT THE ROLE: The … the Project Directors and Digital leadership team to ensure the Studio team is supported to follow best practice and deliver world-class work. SKILLS & EXPERIENCE: Confident in managing large and complex digital production projects and programs of work Be able to manage multiple workstreams concurrently, knowing when to prioritise More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is beneficial, as once you get the opportunity to … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for … the AC along with our FAs who work from assessment centres and remotely. Key accountabilities Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service. Prepare … daily sessions for telephone assessments, video assessments and face to face assessments at least one week in advance, ensuring all customer records are accurate, number of appointments meets capacity, and any customer requirements such as interpreters can be met. Manage the daily appointment session for telephone assessments, video More ❯