251 to 275 of 1,272 Customer Experience Jobs in the UK excluding London

legacy through innovation, quality, and unforgettable grilling experiences. About the role: We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, you’ll be the driving force behind our digital self-service ecosystem — managing and optimising Weber’s AI-powered chatbot while shaping customer support content across our web platforms. You’ll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. You’ll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com. It’s a cross-functional role … drive content and chatbot improvements Partner with global teams to align strategy and share learnings Maintain documentation for chatbot flows and content workflows What you'll bring: 3+ years’ experience in digital customer experience, chatbot content design, or support content management Familiarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk) Excellent writing skills and ability to More ❯

legacy through innovation, quality, and unforgettable grilling experiences. About the role: We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, you’ll be the driving force behind our digital self-service ecosystem — managing and optimising Weber’s AI-powered chatbot while shaping customer support content across our web platforms. You’ll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. You’ll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com. It’s a cross-functional role … drive content and chatbot improvements Partner with global teams to align strategy and share learnings Maintain documentation for chatbot flows and content workflows What you'll bring: 3+ years’ experience in digital customer experience, chatbot content design, or support content management Familiarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk) Excellent writing skills and ability to More ❯

award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here … will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional … and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer relations, including visiting sites within the greater London More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

Who we are Founded in 2017, Creative CX is a specialist Experimentation Consultancy. We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth. And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere. We’re lucky to work with fantastic clients such as … Design Systems Experience setting up insights libraries for enterprise companies Public speaking at events and other thought leadership activities Strong proficiency in Product Experimentation You’ll get Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team, and you'll be part of an exciting, growing consultancy. Some of our … social committee Coaching, a personal development plan, and a training budget to help you grow 25 days’ holiday each year, Plus an extra day for every year at Creative CX (up to a max 5) An additional day off for your birthday after 3 years of service Working abroad policy - option to work outside the UK, allowing you to work More ❯

Who we are Founded in 2017, Creative CX is a specialist Experimentation Consultancy. We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth. And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere. We’re lucky to work with fantastic clients such as … Design Systems Experience setting up insights libraries for enterprise companies Public speaking at events and other thought leadership activities Strong proficiency in Product Experimentation You’ll get Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team, and you'll be part of an exciting, growing consultancy. Some of our … social committee Coaching, a personal development plan, and a training budget to help you grow 25 days’ holiday each year, Plus an extra day for every year at Creative CX (up to a max 5) An additional day off for your birthday after 3 years of service Working abroad policy - option to work outside the UK, allowing you to work More ❯

Who we are Founded in 2017, Creative CX is a specialist Experimentation Consultancy. We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth. And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere. We’re lucky to work with fantastic clients such as … Design Systems Experience setting up insights libraries for enterprise companies Public speaking at events and other thought leadership activities Strong proficiency in Product Experimentation You’ll get Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team, and you'll be part of an exciting, growing consultancy. Some of our … social committee Coaching, a personal development plan, and a training budget to help you grow 25 days’ holiday each year, Plus an extra day for every year at Creative CX (up to a max 5) An additional day off for your birthday after 3 years of service Working abroad policy - option to work outside the UK, allowing you to work More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

with internal technical teams and solution specialists to deliver accurate, up-to-date advice Identify and act on new commercial opportunities within existing accounts Proactively seek to enhance the customer experience and streamline internal processes Stay informed about emerging technologies, market trends, and new products Suitable candidates should have the following: 4 years experience in customer More ❯

team. They will be expected to deliver exceptional support to exchange participants through phone and email. Role: Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution. Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and … primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific … troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security. Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts More ❯

team. They will be expected to deliver exceptional support to exchange participants through phone and email. Role: Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution. Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and … primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific … troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security. Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts More ❯

team. They will be expected to deliver exceptional support to exchange participants through phone and email. Role: Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution. Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and … primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific … troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security. Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts More ❯

or full description) Responsible for optimising the working practices of the Trust wide technology teams to ensure quality and effective delivery of products and services that are focused on customer experience Accountable for the trust regulatory compliance with all security, cyber and developing organisational policies that support this. In collaboration with the Clinical Services Directorates and Corporate Teams … includes all aspects of human resource and financial management in accordance with organisational human resource policies. Effectively coach, manage and support teams to embed modern working practices Person Specification Experience Essential Significant experience post qualification in a senior management position dealing with strategic, financial and governance issues Extensive experience of the development and operational delivery of Information … Technology at a senior level. Experiencing in managing a large scale, complex Business or IT department, focused on the ongoing transformation of products and services Experience of both Programme and Project Management including a PMO function. Ability to collaborate constructively within Digital Information Services eco system Skills Essential will require the post holder to have specialist training and skills More ❯

the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We're looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and More ❯

of working towards a more fast paced, simpler and efficient business. We make technology an accelerator for revenue growth. Why a dedicated Commercial Technology Business Partner? CCEP is a customer centric company, GB has a strong and ambitious commercial function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our … customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially focussed strategies for our brands and customers. You will be accountable for the successful delivery of technology initiatives … Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments Defining a new business process to make our ways of working more efficient and customer centric Influencing the business on a best course of action to resolve a technology need Bringing agile ways of working into business initiatives Challenging an executive on the business More ❯

Overview Customer Analytics Manager, Watford Offices - Hybrid - UK up to 75K Salary DOE We're partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They're investing heavily in data, and this role sits at the centre of that journey. As the Customer Analytics Manager, you'll … lead, upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You'll translate complex data into insight that drives real world impact, influencing senior stakeholders through creative storytelling and actionable insight. This organisation is proud to have a Customer First ethos and your role is … pivotal in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns. Responsibilities Lead and mentor a growing team, setting high standards and building capability. Own analytics projects end to end, applying advanced techniques to improve customer experience More ❯

Online, SharePoint, Teams, Intune, and Defender. • Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates). • Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation. Cybersecurity • Implement and maintain security controls to protect customer data, payment systems, and business operations. • Conduct regular security audits, vulnerability assessments, and compliance checks … operations and supply chain, to align IT solutions with business needs. • Work closely with other IT team members. • Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency. • Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics. Essential Requirements: A Bachelor’s degree in Computer Science or … Information Technology related discipline. A minimum of 5 years of experience in IT engineering. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions to … improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create customer … deployment, delivery, and reporting Explore and share emerging marketing automation best practices, including Segmentation, Deliverability, Content and design, Compliance Background Knowledge: Marketing Automation Expertise: Deep knowledge and hands-on experience with platform configuration. Detail-Oriented: Precision in campaign setup, data management, and reporting. Problem Solver: Ability to troubleshoot and optimize processes. Communication Skills: Strong collaboration and training capabilities. Project More ❯

and Darlac our products can be found in garden centres, big retailers and direct to consumers through our websites and catalogues. We have a legacy of quality, a loyal customer base and are committed to inspiring and empowering gardeners of all levels. Is this the next step in your career Find out if you are the right candidate by … revenue. Coordinate site maintenance and content updates to ensure all marketing campaigns and promotional activity are reflected accurately online. Monitor product data accuracy and identify issues that could impact customer experience or online performance. Cross-Functional Collaboration Work closely with Procurement, Supply Chain, Operations, Sales, Finance, and Customer Services to align commercial and operational plans. Act as … the key contact for Customer Services regarding product availability and site issues. Support D2C Trading Team with onsite changes that enhance campaign performance. We are looking for a proactive and detail-oriented Ecommerce specialist who demonstrates proven experience in taking ownership of the customer online search, merchandising and product data experience. You'll have strong commercial acumen More ❯