251 to 275 of 769 Customer Experience Jobs in the UK excluding London

must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring Mandatory experience/qualifications: Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ or equivalent industry qualification BTEC Electrical Engineering Level 3/HNC/HND/MOET Level …/ET Level 3 or equivalent. Individuals will be required to hold a Full UK manual Driving Licence. Preferred experience/qualifications: 18th Edition Regs - or current electrical regulations, move to preferred list Inspection, Testing and Verification (C&G 2392-10) Experience with Uninterruptible Power Supplies (UPS) F-GAS category 1 Demonstrable experience of repairing and maintaining … Air Conditioning Split systems Experience of working with DC power systems Coaching/mentoring/supervisory experience Due to the nature of power vocational qualifications changing and being updated over time, this list may not always be accurate in the future. It is expected that an individual will be sufficiently experienced in all above criteria some duration after More ❯

This Customer & Digital Specialist role requires fluent French-speaking abilities and focuses on enhancing customer experiences within the industrial/manufacturing sector. You will handle customer service tasks and digital initiatives in a permanent position based in East Sussex Client Details The employer is an established business operating within the industrial/manufacturing sector. They are committed … their customers while fostering innovation and efficiency. Looking to make changes to software and implent AI, this company are looking to move forward in the market Description Provide excellent customer service to French-speaking clients via phone, email, and other platforms. Manage and process customer orders efficiently, ensuring timely delivery. Collaborate with internal teams to address customer inquiries and resolve issues promptly. Maintain and update digital platforms, including e-commerce and CRM systems. Analyse customer feedback to identify trends and recommend improvements. Assist in marketing and digital campaigns tailored to customer needs. Support the development of tools to enhance customer engagement. Contribute to the optimisation of digital processes within the industrial/manufacturing More ❯

About the role The Senior Director of Product Portfolio leads the strategic direction, coherence, and performance of RX's digital product portfolio, ensuring it delivers measurable value across the customer journey and aligns with RX's long-term goals. This role defines and communicates a clear product vision and investment strategy, while leading a team of Product Directors and … collaborating with cross-functional leaders to maintain a cohesive, scalable, and customer-focused portfolio. As a key member of the Digital Board, the Director contributes to executive decision-making, using data to prioritize initiatives that balance technical soundness, commercial viability, and customer needs. In addition to strategic leadership, the Director is responsible for building a high-performing and … knowledge and fostering collaboration. This role requires a balance of long-term vision and near-term delivery, commercial insight and stakeholder empathy, and innovation with operational discipline. Responsibilities Champion customer needs by deeply understanding their goals, challenges, and industry trends. Champion end-to-end customer experience across the product ecosystem and stages of the customer journey. More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do … AI Knowledge Solutions leveraging eGain product capabilities and architecture in the context of the client's tech stack. Develop and present technical proposals and sharp RFP responses. Education and Experience 7 years of experience in developing AI based solutions for customer service/Contact Centers Proficient in AI, cloud-based solutions, APIs, and integration methodologies. Masters in … your resumé to with the position title "AI Solution Architect" in the email subject. Please note that the compensation package can vary based on the candidate's qualifications and experience level. More ❯

solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience Responsibilities will include:- •Handle customer queries by email and phone•Respond to or co-ordinate responses to customers by email and phone•Raise tickets for queries … relating to technical support•Contact customers with updates, follow ups, responses•Produce quotes and help build solution proposals with sales team •Processing customer orders through management system•Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery•Maintain and update customer records, pricing, sales collateral•Join … sales/marketing meetings and contribute to updates, ideas and planning•Develop monthly sales reports and help track sales performance•Communicate customer feedback internally•Develop product and service knowledge to increase ability to handle queries/quotes•Manage sales diaries•Liaise with suppliers and monitor product/supplier developments You will be personable and eloquent in all forms of More ❯

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an effective … and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with client … objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯

Vice President, Design & Projects We are seeking talented individuals to join our growing team! CONVERGIX Automation Solutions is transforming itself and growing by leveraging and continuously improving the strengths, experience, and capabilities of our existing businesses, along with new talent, to transform and grow into the ultimate automation solutions trusted partner, capable of solving any industrial automation challenge. The … It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customer experience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical … acting as a mentor to promote Convergix values. Tenacity to solve problems and take ownership of solutions with a sense of urgency. Solid understanding of industrial automation and robotics. Experience in high speed automation, preferably in the Medical Device or broader Life Sciences industry. Direct experience in programming and troubleshooting PLCs, HMIs, vision systems, robotics, and AGV/ More ❯

Using technology, innovation, and working collaboratively across our teams, we're looking to create the leading customer experience within budget hospitality to support our continued growth in the UK and beyond. Your hunger for excellence and creativity will shape the future of our customer experience. As the new Tech Lead, you will be responsible for the engineering … such as; Kubernetes on AWS with Istio, Java 17, Docker, GraphQL (Apollo), Akamai, Auth0, Jenkins, Maven, Dynatrace, Expert CI/CD, Github, Jira and Confluence. What we need: Proven experience of developing technology platforms, including technical architecture, estimation, planning, non-functional requirements, and Continuous Improvement activities using modern agile techniques. Be able to work in an Agile environment where … responding to change is a daily requirement. Solid experience of designing and building secure highly scalable cloud native web applications. Experience working with off-shore partners particularly focusing on fostering amazing working relationships. Have expert experience with Java Microservices and cloud native architectures (AWS ideally) Are an expert and evangelist for technology and innovation within this specific More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

breathe our SMILE values: Supportive Motivational Innovative Loyal Excellent About the Role As the Digital Product Lead, you will play a pivotal role in shaping and delivering the digital experience for our customer facing digital products. Working closely with our suppliers, cross-functional teams and stakeholders, you will define the product roadmaps for web and app, ensuring every … and user-centred design you will work closely with our in-house development team, ensuring our digital solutions are intuitive, impactful and user driven. Key Responsibilities Lead evolution of customer-facing digital product portfolio work with stakeholders to define the vision, direction and execution of digital product, ensuring they align with Hays Travel strategy and deliver exceptional value in … supporting our other touch points. Digital Product Strategy Contribute to the definition and implementation of the digital experience that enhances user engagement, conversion and champions the Hays Travel brand leveraging digital to support our integral customer touch points such as the Branch. Definition and delivery of product roadmaps Translating strategic goals into actionable product roadmaps for the web More ❯

From leading discovery workshops to crafting proof-of-concepts and delivering powerful demos, you'll help businesses see what's possible with the right tools. This is a strategic, customer-facing role where you'll bridge the gap between business needs and technology with insight, credibility, and confidence. Key Responsibilities Key Responsibilities What You'll Do • Engage with clients … align with financial, operational, and strategic goals • Deliver live product demonstrations, value-led presentations, and proof-of-concept builds • Collaborate with product and marketing teams to enhance solutions and customer experience • Support partners and internal teams through training, documentation, and configuration guidance • Contribute to proposals, bid reviews, and performance reporting • Act as a trusted advisor, building long-term … relationships with clients and partners You'll Succeed If You Have • Degree or diploma in finance, business, or IT • Experience in customer-facing roles (pre-sales, consulting, or technical support) • Strong knowledge of ERP software (Sage X3, NetSuite, Dynamics 365, Epicor, etc.) • Excellent communication, presentation, and stakeholder engagement skills • Strong analytical mindset and solution-oriented thinking • Comfortable working More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

InstaVolt Head Office - Hybrid working after probation period InstaVolt is the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the … support infrastructure not only keeps pace with, but actively enables, rapid growth. Hours: Office based Monday to Friday 8:30am - 17:00pm Salary: £75,000 - £85,000 depending on experience + discretionary annual bonus Role Overview: The role will include, but not limited to, the below tasks; Oversee the design, deployment, and continuous improvement of the company's IT … response and disaster recovery planning/testing for internal platforms and operational IT. Requirements Needed: Bachelor's degree in information technology, Computer Science, or related experience. 10+ years of experience in IT operations and support services, with at least 5 years in a leadership role. Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in More ❯

Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a fully remote role offering a competitive salary, strong benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About … the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects … Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 More ❯

Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a fully remote role offering a competitive salary, strong benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About … the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects … Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 More ❯

Company description: ClearCourse Job description: Location: Belfast (Hybrid Working Available) Salary: Competitive + Commission + Benefits Role Type: Full-Time, Permanent Drive Customer Success with Innovative Software Solutions Are you a customer-focused Account Manager with a passion for technology and building long-term client relationships? Are you experienced in managing software or SaaS accounts and ready to … paced team thats making a real impact? Were looking for a Software Account Manager to join our Belfast-based team and help strengthen and grow relationships with our core customer base. This is a client-facing, high-impact role where youll ensure our customers gain maximum value from our solutions, drive upsell opportunities, and shape their long-term success. … with their business needs Identify and act on upsell and cross-sell opportunities , contributing to revenue growth Work cross-functionally with Sales, Product, and Support to deliver a seamless customer experience Deliver product demonstrations, training, and webinars to maximise product adoption Monitor account health, identify risks, and proactively resolve challenges Lead contract renewals and negotiations , maintaining long-term More ❯

office, with 2 days from home. The company, a leader in sustainable retail, has been in business for over a decade and is known for leveraging data to drive customer experiences and business growth. Duties & Responsibilities Collaborate with data and tech teams to manage data pipelines across eCommerce platforms using GTM/GA4 into BigQuery. Develop and implement segmentation … strategies to enhance customer experience and personalization efforts. Work with marketing teams to create pricing algorithms balancing product supply/demand across regions. Analyze customer acquisition channels, calculating ROI and attribution for various marketing efforts. What Experience is Required? At least 5 years of experience in data analysis with a strong focus on data extraction … analysis, and manipulation. Excellent experience in margins, revenue and pricing. Expertise in GTM/GA4, BigQuery, SQL, and Excel (VBA & Macros). Familiarity with tools like Power BI and Python is a significant advantage. Salary & Benefits Salary: £55,000 per annum Benefits include a comprehensive package offering health insurance, pension, and a generous holiday allowance. Location The position is More ❯

both commuter and longer-distance routes, they serve millions of passengers each year and play a key role in regional connectivity and economic activity. Committed to reliability, sustainability, and customer experience, the company is continuously investing in modernising its services, infrastructure, and technology. THE ROLE This company is looking for a detail-oriented analyst to support performance monitoring … performance dips. You'll also contribute analysis to help shape future priorities, working closely with your manager to develop and present data-driven proposals for your route. SKILLS + EXPERIENCE Advanced Excel experience for analysis and reporting Must be passionate about the rail industry Confident and interested in learning bespoke revenue management systems Experience in revenue management More ❯

Customer Success Executive - TOP SaaS Company! Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment? This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions . As a Customer Success Executive , you'll be at the heart of ensuring outstanding … customer experiences, driving satisfaction, and building lasting client relationships. The ideal candidate must be fluent in English And ONLY ONE of the following languages: -French -German -Spanish -Portuguese What's in it for you? Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products. Hybrid Role - A mix of customer support, account management, and product expertise. Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales. Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance , and more! What You'll Be Doing: Provide exceptional customer support , troubleshooting issues and offering solutions. Build relationships with smaller accounts to More ❯