251 to 275 of 854 Customer Experience Jobs in the UK excluding London

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with … Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. More ❯

while supporting the Service Desk Manager with escalations, improvement projects, and long-term service development. This position combines operational responsibility with strategic input, offering the opportunity to directly shape customer experience and team performance. Key Responsibilities Manage all day-to-day service desk operations, ensuring cases are handled promptly and SLAs are achieved. Monitor and manage workloads, case … queues, phone lines, and dashboards to maintain service performance. Provide leadership, direction, and support to engineers, ensuring quality and consistency of service delivery. Act as escalation point for customer issues, critical incidents (P1s), and vulnerability triage. Oversee shift management, ensuring appropriate cover and resource allocation. Carry out regular quality checks on cases, ensuring high standards of communication and resolution. … Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with the Service Desk Manager on process improvements, customer escalations, and side projects. Contribute to continuous service improvement by identifying and implementing process and performance enhancements. Participate in team meetings, customer reviews, and service improvement initiatives. Person Specification Skills & Knowledge Proven experience in More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

you will be responsible for leading the support, development, and enhancement of key business applications. This role will play a vital part in delivering digital transformation projects that improve customer experience, streamline processes, and support modern ways of working. You will collaborate with technical teams, business stakeholders, and third-party providers to ensure systems are secure, efficient, and … applications Liaise with third-party suppliers to resolve technical issues and manage updates Promote security and compliance in line with ICT policy and standards ICT Senior Analyst Key Skills & Experience: Essential: Strong background in ICT systems and application support Hands-on experience with Microsoft 365 including Teams, SharePoint, and Power Platform Proficiency with Power BI, Power Apps, and … Power Automate Excellent SQL Server knowledge and ability to write SQL queries Experience supporting both on-premise and cloud-based applications Proven ability to manage and deliver projects within agreed timelines Strong communication and problem-solving skills Ability to manage conflicting priorities and deliver high-quality results Full UK driving licence and access to a vehicle during working hours More ❯

Info about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. … This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability. Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability. Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability. Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Jira hygiene, and stakeholder satisfaction (internal/external NPS). Use analytics and feedback to refine backlog and improve delivery confidence and product quality. Skills, Knowledge and Expertise Previous experience in a Product Owner role in a SaaS or Agile delivery environment Strong knowledge of Scrum and Agile practices; ideally PSPO I certified or equivalent experience Proven experience More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

our Billings & Collections Operations. You willbe responsible for the strategic design, governance, and continuous improvement of the Global Billings and Collections processes. This role ensures operational efficiency, compliance, and customer satisfaction whilst driving standardization, automation, and transformation initiatives across all regions and business units. The ideal candidate will have extensive experience in Billings & Collections management coupled with the … local regulatory, tax & Business requirements Educate employees and stakeholders on policy updates and best practices Develop and execute a global strategy to optimize cash flow, reduce DSO, and improve customer experience, whilst aligning with Corporate Finance goals Process Ownership & Optimization: Act as the global point of contact for Billings & Collections process matters across business units and regions Identify … and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration and integration for Billings systems, leveraging automation where possible Lead global transformation initiatives, including Billings platforms & Collections tool implementations More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: * Design, build, and maintain scalable data pipelines to support customer service operations * Migrate and modernise legacy data … systems to cloud-based solutions * Integrate data from CRM systems and customer touchpoints into cloud platforms * Ensure data quality, consistency, and availability for reporting and analytics * Collaborate with Data Analysts to deliver actionable insights * Develop and maintain documentation for data architecture, workflows, and processes * Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations * Support automation of More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable data pipelines to support customer service operations Migrate and modernise legacy data … systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data Analysts to deliver actionable insights Develop and maintain documentation for data architecture, workflows, and processes Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations Support automation of More ❯