276 to 300 of 1,402 Customer Experience Jobs in the UK excluding London

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability … customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Essential Skills, Knowledge and Experience Required: Good understanding of software/feature integration and systems engineering principles; Experience ...

Application Engineering (FAE) TeamLocation: Cambridge/Remote, UK Type: Full-time**Role Summary** The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make … timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. **Duties and responsibilities*** Provision of technical support to Sales staff at all stages of the sales process (pre and post ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

opportunity to join a globally recognised consumer technology business on a high-profile contract, leading the delivery of large-scale marketing, digital and customer engagement initiatives. You'll work at the centre of cross-functional teams, shaping how campaigns and digital experiences are delivered to a global customer base. The Company They are a leading international consumer brand with a significant digital presence and a strong focus on customer engagement. Operating across multiple global regions, they bring together creative, marketing, product and technology teams to deliver impactful customer experiences. Their collaborative delivery model enables teams ...

Business Development Manager role is a full-time, remote position responsible for driving growth and new customer acquisition. Day-to-day responsibilities include identifying and qualifying prospects, building and managing a sales pipeline, and conducting discovery calls and product demos with decision-makers in target industries such as automotive … expected to develop long-term relationships, represent the company at virtual events or industry forums, and consistently meet or exceed growth targets. Qualifications & Experience Demonstrated skills in business development, outbound prospecting, and pipeline management, with a track record of meeting or exceeding sales targets. Experience with consultative selling ...

pragmatic Frontend/Web Software Engineer with an inquisitive mind who is motivated to make change for the better and most importantly put our customer first. You'll enjoy working as part of a team and be a keen problem solver. Comfortable with modern engineering practices and frontend development … tooling and technologies you'll use innovation to improve the customer experience and efficiency of engineering teams. What is in it for you: We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you – both ...

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much they … long-term retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...

range, and speed than any other RFID readers on the market. Job Description The primary role within the team is planning and management of customer trials, pilots, and demonstrations in support of the company's Business Development objectives. This includes introducing the system to the customer, planning … physical layout at a customer site, supporting the customer's deployment and integration with the system, optimising the system's ongoing performance, and ultimately communicating this performance through detailed analysis of the results. You will also be working closely with both our Engineering and Customer Experience ...

Building Society sector. You will be responsible for creating and converting new opportunities across UK Building Societies by helping these organizations navigate digital transformation, customer experience modernization, operational resilience, cybersecurity, cloud adoption, AI enablement, and regulatory change. You will identify whitespace opportunities, build trusted relationships with senior executives … partner of choice. Working closely with industry specialists, delivery teams, and technology partners, you will help Building Societies modernize legacy environments while supporting their customer-first and community-focused missions.Technology Services remains a key driver of our UK growth strategy, and you will be supported by deep industry expertise ...

across key operational KPIs and establishing a single source of truth to support data-driven decision making. Provide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance. Develop automated, scalable reporting and analytics using Python … data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement. Proven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements. Skilled in developing teams, leveraging Power ...

Xero's Melio division is seeking an experienced Operations Manager to lead operational strategy across Customer Experience, focusing on scalability, efficiency, and business performance within Manchester. You will partner across product, engineering, data, operations and finance to deliver improvements, build dashboards, and develop a high-performing team … steady growth and exceptional customer outcomes. #J-18808-Ljbffr ...

delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data … dynamic dashboards and reports to track insights, measure progress, and keep stakeholders informed and motivated. Collaborate cross-functionally to design and implement the Group CX Strategy, aligning marketing, operations, product, and support teams on customer experience goals. Partner with the Halfords Customer Insight team to combine quantitative ...

development. We are looking for someone who can combine strong Shopify development expertise with commercial awareness and a clear understanding of the online customer journey. Working closely with the Head of Ecommerce, you will help transform commercial ideas and objectives into effective, high-performing ecommerce solutions. You will … encouraged to use your experience to suggest improvements, identify the most appropriate technical solutions and constructively challenge ideas where necessary. The focus will be on creating websites that provide an excellent customer experience while supporting conversion and wider commercial performance. In addition to strong development skills across ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions and is at the forefront of the Generative AI evolution. We're looking for an Infrastructure Engineer to join us at our head office in Bracknell, Berkshire. In this role … observability, and security and compliance. What we are looking for We're seeking a motivated infrastructure professional with at least 2 years of experience in platform engineering, DevOps, or infrastructure operations. You'll contribute to the design, delivery and maintenance of globally distributed cloud infrastructure, ensuring resilience, scalability ...

meet agreed service levels. The role bridges technical teams, customers, suppliers, and senior leadership, ensuring operational excellence, service reliability, security compliance, and a positive customer experience. The post holder will lead operational teams, manage service delivery processes, oversee infrastructure and cloud operations, coordinate major incident response, and ensure operational … communication, documentation, and service delivery. Develop succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational ...

Drive customer growth and long-term partnerships by managing and expanding a portfolio of strategic accounts for a global SaaS leader in procurement and spend management. The Company Cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through … that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

touch today! About the role We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. As a key voice within the business, you will shape and evangelise the product vision for your area. … closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a ‘one platform’ approach, this role will also ...

that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts … building trusted relationships while driving account expansion and long-term commercial success. Working closely with Customer Success, Professional Services and Product teams, you’ll play a key role in increasing customer value, strengthening retention and identifying new revenue opportunities Develop strategic account plans, lead Executive Business Reviews ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

Building smarter customer experiences through technology, data and AI At DC Thomson, we're transforming how we connect with audiences across our portfolio of trusted media, digital and subscription brands. We're looking for a curious and innovative Software Engineer to join our engineering team and help build … systems, services and experiences that power customer engagement at scale. This is an exciting opportunity for a full stack engineer with experience in React, Node.js, GraphQL and modern database technologies who enjoys working across front-end experiences, backend systems and data flows to deliver high-quality products that ...