326 to 350 of 1,151 Customer Experience Jobs in the UK excluding London

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

Join Jungle IT as a Client Services Administrator and play a key role in delivering exceptional customer service and operational support. You’ll manage client requests, coordinate device logistics, maintain accurate records, and ensure compliance with industry standards. Role This role is ideal for someone highly organised, detail-oriented, and passionate about providing outstanding client experiences in a fast … with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional manner with regard to colleagues, confidentiality, security, personal attitude, communication and presentation … we own the challenges and the solutions Listening – We see that big opportunities are often hidden in small problems, so we talk everything through to get under the surface. Customer Innovation – we know that the best answer doesn’t always match their question, which means we go further to show them what’s possible Positivity – We are optimistic about More ❯

directly to our Head of Product Design. You'll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

Customer Service Advisor - (Spanish speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. No experience required, full training provided Spanish language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions … across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and More ❯

for a proactive and highly organised Sales Administrator to join a leading technology and manufacturing business. This is an exciting opportunity for someone who enjoys working in a collaborative, customer-focused environment and wants to play a key role in supporting an efficient and high-performing sales operation. As a Sales Administrator, youll work closely with Business Development Managers … and customers to ensure a seamless sales process and excellent service delivery. Youll manage order processing, maintain accurate customer information, and coordinate with internal teams to support on-time delivery and customer satisfaction. Key Responsibilities: Provide exceptional customer service and sales support to both customers and the Business Development team. Prepare and issue quotes while maintaining accurate … including operations, accounts, shipping, technical support and purchasing. Support distributors, resellers, OEMs and end users in the UK and overseas. Continuously identify ways to improve administrative processes and enhance customer experience. Undertake sales and technical training to build product knowledge and strengthen support capabilities. Share customer feedback and market insights to inform business development strategies. About You Youll More ❯

a part of it! The Role You will be the vital link between the customers, the Account Managers, and the operations, ensuring the sales process is smooth, efficient, and customer focused. Handle all aspects of customer service, including incoming emails and calls, providing accurate ETAs (Estimated Time of Arrival) on orders, and maintaining strong communication. Provide direct support … to Account Managers, including preparing quotes, assisting with Demo Kit requests, and replying to customer/supplier inquiries when they are unavailable. Load and manage sales orders within the CRM, ensuring all information is accurate prior to approval. Work closely with the supply chain and manufacturers on stock queries and carry out data admin for stock allocation. Take part … in product training to stay up to date with new products and occasionally attend customer meetings (virtual or physical). Skills and Qualifications They need a dedicated problem-solver who can work on their own initiative and thrives in a supportive team environment. You should possess strong communication skills with multiple internal departments and the ability to converse effectively More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven through More ❯

proactive and detail-oriented E-Commerce Executive to support the day-to-day performance and optimisation of our digital storefront. This is a fantastic opportunity to help shape user experience and drive commercial results within a high-growth, customer-centric environment. Key Responsibilities • Monitor site performance daily using GA4, Contentsquare, Looker etc. • Identify CRO opportunities to enhance CVR … AOV and customer experience • Support and execute A/B & multivariate tests to validate UX improvements • Conduct front-end testing of development tickets to ensure functionality and smooth delivery • Maintain product, pricing and promotional accuracy across the site • Brief, upload and optimise site content in alignment with brand campaigns • Analyse performance data to create actionable insights and recommendations … Lead visual merchandising using Klevu to maximise engagement and conversions What We’re Looking For • 1–2 years’ experience in ecommerce or digital operations • Shopify experience essential • Strong analytical mindset and digital performance awareness • Experience using testing tools such as AB Tasty, VWO, Google Optimize • Excellent organisation, accuracy and ability to manage multiple workstreams • Collaborative working style More ❯

proactive and detail-oriented E-Commerce Executive to support the day-to-day performance and optimisation of our digital storefront. This is a fantastic opportunity to help shape user experience and drive commercial results within a high-growth, customer-centric environment. Key Responsibilities • Monitor site performance daily using GA4, Contentsquare, Looker etc. • Identify CRO opportunities to enhance CVR … AOV and customer experience • Support and execute A/B & multivariate tests to validate UX improvements • Conduct front-end testing of development tickets to ensure functionality and smooth delivery • Maintain product, pricing and promotional accuracy across the site • Brief, upload and optimise site content in alignment with brand campaigns • Analyse performance data to create actionable insights and recommendations … Lead visual merchandising using Klevu to maximise engagement and conversions What We’re Looking For • 1–2 years’ experience in ecommerce or digital operations • Shopify experience essential • Strong analytical mindset and digital performance awareness • Experience using testing tools such as AB Tasty, VWO, Google Optimize • Excellent organisation, accuracy and ability to manage multiple workstreams • Collaborative working style More ❯

proactive and detail-oriented E-Commerce Executive to support the day-to-day performance and optimisation of our digital storefront. This is a fantastic opportunity to help shape user experience and drive commercial results within a high-growth, customer-centric environment. Key Responsibilities • Monitor site performance daily using GA4, Contentsquare, Looker etc. • Identify CRO opportunities to enhance CVR … AOV and customer experience • Support and execute A/B & multivariate tests to validate UX improvements • Conduct front-end testing of development tickets to ensure functionality and smooth delivery • Maintain product, pricing and promotional accuracy across the site • Brief, upload and optimise site content in alignment with brand campaigns • Analyse performance data to create actionable insights and recommendations … Lead visual merchandising using Klevu to maximise engagement and conversions What We’re Looking For • 1–2 years’ experience in ecommerce or digital operations • Shopify experience essential • Strong analytical mindset and digital performance awareness • Experience using testing tools such as AB Tasty, VWO, Google Optimize • Excellent organisation, accuracy and ability to manage multiple workstreams • Collaborative working style More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture. Share ideas and develop new ways of working to improve company performance … and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. To ensure the integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Ensure administration of product data is robust Own … Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out. The Ideal Candidate: Strong I.T and administration skills, numeracy, and a good level of English. Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A More ❯

re committed to shaping living for the better. As Business Development Manager - Consumables & Accessories (CA West), you will play a pivotal role in driving profitable growth and enhancing the customer experience across our aftermarket offering. You'll collaborate with cross-functional teams and key stakeholders to ensure our Consumables & Accessories portfolio is optimised, relevant, and aligned with our … that unlock growth opportunities within the CA West region. Working closely with ERT/KRT account managers and managing selected B2B customers directly, you'll identify performance gaps, support customer conversations, and ensure our offer meets evolving market needs. You'll also collaborate with the Product Line Manager to ensure the right range and pricing framework is in place … and B2B customers, using insights and feedback to identify growth opportunities and shape market strategies that support our business goals. Ensure the Consumables & Accessories portfolio is competitive and meets customer needs, while collaborating with central teams to develop pricing strategies that support sustainable and profitable growth. Monitor sales performance and forecast demand, identifying and optimising low-value accounts to More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact More ❯

and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the … growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and … invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operations Excellent communication skills - verbal, written, and interpersonal. IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … required information. Site Management & Presentation Enhance site functionality with features like search filters, recommendations, and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … required information. Site Management & Presentation Enhance site functionality with features like search filters, recommendations, and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams More ❯

Centred Software, we're on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We're looking for an experienced Customer Success Manager to join our growing team. If you're passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be … the perfect fit for you. What you'll do: Own and manage a portfolio of customer accounts, focusing on retention and growth. Build lasting client relationships, ensuring our customers see value in our products and services. Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively. Partner with internal teams (Development, Product … Marketing, Accounts, Operations) to deliver a seamless customer experience. Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand. Identify opportunities to expand customer use of our products and support case study initiatives with Marketing. Maintain accurate client records and ensure transparent, consistent communication with stakeholders. Contribute to a More ❯

with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED We are looking for an inspiring, commercially-minded leader with: Significant experience leading HR or People Operations within a complex, fast-paced organisation. Strong HR systems knowledge (ideally … including HRIS optimisation and analytics). A continuous improvement mindset, with proven experience streamlining processes and elevating service delivery. Deep understanding of UK employment law and ideally some exposure to European employment frameworks. Excellent leadership and coaching skills - someone who empowers their team to grow, challenge, and deliver. Exceptional communication, analytical, and influencing abilities. CIPD qualification (or equivalent) and … you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet More ❯