351 to 375 of 1,051 Customer Experience Jobs in the UK excluding London

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

significant growth over the next 3–4 years, with a strong focus on the SME and SoHo markets. Our mission is to deliver exceptional customer service at every stage. With over 18 years of industry experience, they have developed deep expertise in website development and telephony solutions. They … equally proud to support local businesses that rely on them for reliable, high-quality service. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

Responsibilities • DevOps Collaboration: Work closely with development teams supporting CI/CD, monitoring, and automation. • Continuous Improvement: Research new technologies and services to improve customer experience and operational efficiency. • Automation & Efficiency: Build infrastructure as code, automate manual processes, and contribute to self-healing systems. • Cross-Functional Coordination: Collaborate … standards. • Incident Response: Take the lead during high-pressure incidents, balancing technical resolution with clear stakeholder communication. • Monitoring & Performance: Proactively monitor systems to prevent customer impact and optimize performance at scale. • Infrastructure Management: Migrate current generation products from data centres to AWS, re-commissioning them into modern cloud environments. ...

Responsibilities • DevOps Collaboration: Work closely with development teams supporting CI/CD, monitoring, and automation. • Continuous Improvement: Research new technologies and services to improve customer experience and operational efficiency. • Automation & Efficiency: Build infrastructure as code, automate manual processes, and contribute to self-healing systems. • Cross-Functional Coordination: Collaborate … standards. • Incident Response: Take the lead during high-pressure incidents, balancing technical resolution with clear stakeholder communication. • Monitoring & Performance: Proactively monitor systems to prevent customer impact and optimize performance at scale. • Infrastructure Management: Migrate current generation products from data centres to AWS, re-commissioning them into modern cloud environments. ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please ...

contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles …/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre ...

Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior … experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision-making … across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

implement automation strategies, and optimize processes to achieve significant operational efficiencies. The ideal candidate will have a proven track record of improving performance, enhancing customer experience, and driving digital transformation initiatives. Key Responsibilities: Collaborate closely with the IT director, peers, and developer managers to align project delivery with … resilience. Ensure adherence to SLAs across all managed projects, maintaining high levels of service delivery. Drive continuous improvements to increase operational efficiency. Requirements: Proven experience in managing and delivering complex development projects in a fast-paced environment. Strong understanding of software development lifecycles and delivery processes. Excellent communication, stakeholder ...

Milton Keynes office, UK based Salary: £85,000 - £120,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering … people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding ...

Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer … advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. ...

What We Do: Ikonic Technology has over 25 years of experience as Europe’s premier independent IT distributor, and we have a reputation for exceeding our customer’s expectations. With an award winning Mentality as CRN’s Distributor of the Year (£100-300M) and the trophy … Manager: Build and maintain strong relationships with new, existing, and lapsed clients Identify and pursue new sales opportunities through B2B cold calling Deliver exceptional customer service to ensure client satisfaction Meet and exceed sales targets and performance metrics Collaborate with sales and other departments for a seamless customer ...

Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models Contribution beyond delivery In addition to client work, you will have opportunities … Practice development including thought leadership, whitepapers, internal initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...