351 to 375 of 1,402 Customer Experience Jobs in the UK excluding London

insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs. Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market … leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role ...

Role Title Customer Service Representative Type Full-time Permanent Sheffield S20 3FR 38 hours per week Role Function Customer Service Reporting to Senior Customer Service Manager Role Purpose A hybrid role combining customer service, operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners. Key Responsibilities Customer Service Support Excellent customer service skills, both spoken and written Strong multi-tasking skills Respond to customer enquiries across phone, email, and social channels. Attention to detail ...

Nscale is seeking a Director of Customer Experience and Engagement to build and lead the organization that helps customers realize value from our GPU cloud platform. You will own strategy, operating model, and execution across onboarding, adoption, and expansion, working with engineering, product, sales, and infrastructure to ensure … customers can run AI workloads effectively. You will guide customer journeys from initial requirements to production adoption, shape metrics and escalation #J-18808-Ljbffr ...

Design solutions. Build trust. Create effortless customer experiences. At The HBP Group, we believe great technology should make life easier...not more complicated. We're looking for an experienced IT Solutions Presales Engineer to join our Commercial team. This is an exciting opportunity for someone who combines deep technical expertise … Sales, Professional Services and Service Desk teams to design innovative IT solutions that help our customers achieve their business goals while delivering an effortless customer experience. Ifyou'repassionate about technology, enjoy solving complex business challenges and want to be recognised as a trusted advisor,we'dlove to hear from ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

Supply Chain Operations Coordinator to join a busy and fast-paced supply chain team supporting a wide range of inventory, logistics and customer fulfilment activities. This is an excellent opportunity for someone with a background in logistics administration, customer operations, supply chain support or order management to gain … experience within a large, complex operation. Your new role As part of a multifunctional operations team, you will support a variety of supply chain and logistics processes, ensuring customers receive an excellent service while maintaining operational accuracy and efficiency. Key responsibilities include: Managing customer and stakeholder enquiries relating ...

role in supporting the testing and quality assurance of web and mobile applications, with a particular focus on German localisation and ensuring an excellent customer experience across different markets. Responsibilities: Carry out manual functional and regression testing across web and mobile applications. Test Android and iOS applications, ensuring … resolve defects. Contribute to continuous improvements across the QA and testing process. Support UAT activities and provide clear feedback to business and technical stakeholders. Experience: 4+ years' experience in QA/Software Testing. Strong experience with manual testing, including functional and regression testing. Experience testing ...

experienced Project Manager to lead end-to-end NICE CXone implementation, migration, and transformation projects, ensuring successful delivery, strong financial performance, and exceptional customer outcomes. Working closely with customers, internal teams, and delivery partners, you'll drive project success through effective planning, stakeholder management, governance, risk control, and service … transition activities. Client Details Our client is a leading UK technology and managed services provider, delivering innovative customer experience, cloud, networking, and digital transformation solutions. With a strong reputation for service excellence, they support organisations across the public and private sectors. Description Lead the delivery of NICE CXone ...

experienced Project Manager to lead end-to-end NICE CXone implementation, migration, and transformation projects, ensuring successful delivery, strong financial performance, and exceptional customer outcomes. Working closely with customers, internal teams, and delivery partners, you'll drive project success through effective planning, stakeholder management, governance, risk control, and service … transition activities. Client Details Our client is a leading UK technology and managed services provider, delivering innovative customer experience, cloud, networking, and digital transformation solutions. With a strong reputation for service excellence, they support organisations across the public and private sectors. Description Lead the delivery of NICE CXone ...

Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyze input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation … reflects business goals and user needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross‐functional product teams and coordinate delivery across internal ...

digital agency based in Hitchin, Hertfordshire. CDA exists to make digital, human. We’re a full-service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon. This opportunity will see the successful candidate responsible for CDA cloud infrastructure … incident management, working closely with the Software Development and Operations team. THE SUCCESSFUL CANDIDATE We’re looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis. This is a hybrid role with dual ...

Russell Publishing has an exciting new role for a Lead Generation Coordinator to join and coordinate the delivery of Lead Generation activities ensuring excellent customer experience across all brands. The ideal applicant will have 1 year of experience working in lead generation management or customer success … post campaign feedback and future campaign bookings Support the timely delivery of each campaign Ensure GDPR compliance Key Skills/Requirements: 1 years of experience in experience working in lead generation management or customer success, ideally in digital media, publishing, or a related B2B environment. Strong customer ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

manages over 850 homes across Renfrewshire and is committed to delivering high-quality services, investing in our communities and embracing innovation to improve customer outcomes. Technology plays a vital role in achieving these ambitions and this role will be at the heart of that journey. What … recommendations to the Board, Executive Team and colleagues on ICT, cyber security, information governance and emerging technologies. Lead digital transformation initiatives that improve customer experience, service delivery and operational efficiency. Manage supplier relationships, technology contracts and external ICT support providers. Oversee cyber security, business continuity, disaster recovery ...

makes Operations better. You'll own the journey from demand forecasting and purchasing through international supply chain, freight, inventory, 3PL and fulfilment to Customer Service and returns . And you'll have the freedom to change it. The Challenge As we grow, we want to: Improve inventory forecasting … availability. Reduce excess and slow-moving stock. Use working capital more efficiently. Reduce freight and fulfilment costs. Improve 3PL performance. Improve Customer Service. Eliminate unnecessary manual processes. Create better operational data and reporting. Make much greater use of AI, automation and technology. We're looking for someone who enjoys ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. … collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

Group Marketing, collaborating with Business Systems, Software Engineering and external partners to translate business requirements into digital solutions. The role focuses on roadmap ownership, customer experience, content management and measurable web performance to drive value for customers and the business. #J-18808-Ljbffr ...

Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation initiatives across the organization. The ideal candidate is a motivated and inquisitive … This role combines program leadership, business transformation, operational excellence, financial analysis and reporting, technology acumen, and strategic execution. The successful candidate will lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring ...

other forms of economic crime. Fraud Technology, delivering capabilities that protect customers and the Bank through prevention, detection, decisioning, investigation and response across customer journeys and channels. Financial crime and fraud operate in a rapidly evolving threat environment. The technology estate must continually adapt to changing regulation, emerging typologies … increasingly sophisticated threat actors, new customer behaviours and advances in technology. You will provide clear end-to-end accountability for strategy, change delivery and service outcomes across both areas. You will be accountable for the run, change and strategic evolution of the technology estate within your remit. This includes ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...