351 to 375 of 840 Customer Experience Jobs in the UK excluding London

SaaS, Data Analytics, Insights, Ai Driven Do you love turning bold ideas into products that people actually use and get excited about? Distil is searching for a hands-on, customer-obsessed Product Manager to own our AI-powered SaaS product lifecycle, from conception to launch and beyond. We help businesses unlock smarter insights with our modular AI-driven solutions … transforming how they engage with their customers to offer a better customer experience whilst maximising revenue & profit. Your work here won’t just add features it will directly shape how our clients grow and succeed. You’ll be Distil’s first dedicated Product hire. That means you’ll play a key role in defining the product function, help … Driving features from idea → delivery → iteration, ensuring each release makes an impact. Acting as the bridge between customers, design, engineering, sales, and marketing. What we’re looking for Proven experience as a Product Manager in SaaS or B2B tech environment. Strong discovery, UX, and roadmap planning skills. Experience working closely with engineering teams, in an Agile manner, to More ❯

SaaS, Data Analytics, Insights, Ai Driven Do you love turning bold ideas into products that people actually use and get excited about? Distil is searching for a hands-on, customer-obsessed Product Manager to own our AI-powered SaaS product lifecycle, from conception to launch and beyond. We help businesses unlock smarter insights with our modular AI-driven solutions … transforming how they engage with their customers to offer a better customer experience whilst maximising revenue & profit. Your work here won’t just add features it will directly shape how our clients grow and succeed. You’ll be Distil’s first dedicated Product hire. That means you’ll play a key role in defining the product function, help … Driving features from idea → delivery → iteration, ensuring each release makes an impact. Acting as the bridge between customers, design, engineering, sales, and marketing. What we’re looking for Proven experience as a Product Manager in SaaS or B2B tech environment. Strong discovery, UX, and roadmap planning skills. Experience working closely with engineering teams, in an Agile manner, to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Small Business Sales Account Executive your role is to have regular & scheduled customer … include upgrades to hardware. Your role involves using a variety of methods to contact your clients to manage their account with us and to ensure they receive the best customer service we can offer. Much of your time will be calling your current client list performing customer service tasks and discussing upgrades. You will be tenacious and curious … what potentially we could help them with in the future. You will use our own custom-made CRM system (Radius) to log all your activity and progress with each customer, recording all information gathered accurately and in a timely manner. You will communicate with your manager on all pipeline and forecast monthly deals/upgrades For roles with office More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

to continuously innovate, delight customers, and maximize the reuse of returned products while minimizing waste.Join a team that's revolutionizing sustainable commerce while working on projects that directly impact customer experience, operational efficiency, and environmental sustainability. Role Overview: We're seeking a dynamic Senior Program Manager to join our WW Reverse Logistics Services team in Europe. This role … logistics network A day in the life In this role, you will: • Ensure seamless technical and operational support across various internal and external systems • Drive programs that create innovative customer experiences • Manage carrier relationships and quality metrics with a team of Logistics Coordinators • Oversee smooth transitions between carriers and Amazon warehouses • Navigate complex cross-border shipping requirements and documentation … Adapt to dynamic challenges in multiple functional roles (program manager, product owner, project leader) BASIC QUALIFICATIONS - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

Location: Newcastle |Permanent Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling … them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time … focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching, training, and developing your team, from onboarding through to ongoing 1:1s Holding team More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue More ❯

to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you … in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA’s, quality standards and other KPI’s agreed Technical support on all appropriate products in line with the MAP support scope Own the … resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets More ❯

Account & Project Manager Location: Cranfield, Bedfordshire (Hybrid) Department: Customer Success Reports to: Chief Customer Experience Officer Salary: £40,000 About Us Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major … client teams and end users to ensure confidence and adoption. Collect feedback to inform product improvements and contribute to knowledge-sharing across the business. Requirements Essential 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing. Proven track record of managing enterprise or agency accounts with complex stakeholder environments. Strong project … solving skills. Ability to remain calm under pressure and deliver in fast-paced, event-driven environments. Strong technical aptitude – comfortable learning software platforms and guiding clients through usage. Desirable Experience in sports, hospitality, or live event operations. Familiarity with ticketing systems, CRM, or event management platforms. Formal project management certification (e.g., PMP, Prince2, Agile). What We Offer Opportunity More ❯

Account & Project Manager Location: Cranfield, Bedfordshire (Hybrid) Department: Customer Success Reports to: Chief Customer Experience Officer Salary: £40,000 About Us Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major … client teams and end users to ensure confidence and adoption. Collect feedback to inform product improvements and contribute to knowledge-sharing across the business. Requirements Essential 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing. Proven track record of managing enterprise or agency accounts with complex stakeholder environments. Strong project … solving skills. Ability to remain calm under pressure and deliver in fast-paced, event-driven environments. Strong technical aptitude – comfortable learning software platforms and guiding clients through usage. Desirable Experience in sports, hospitality, or live event operations. Familiarity with ticketing systems, CRM, or event management platforms. Formal project management certification (e.g., PMP, Prince2, Agile). What We Offer Opportunity More ❯

growing international presence and a flagship base in Oxfordshire. The Role We are seeking an Ecommerce Coordinator to join the digital team and help shape the brand's online customer journey. This role will focus on optimising the website experience, maintaining engaging product and service listings and ensuring seamless digital touchpoints across multiple regions. You'll work closely … information is accurate and inspiring. Contribute to the brand's CRO testing programme and digital innovation roadmap. Keep a close eye on competitor activity, bringing fresh ideas to improve customer experience What You'll Bring 1-2 years' experience in eCommerce, online trading or merchandising (B2C). Commercial awareness and confidence interpreting online performance data. Strong organisational … skills and an ability to manage multiple priorities. A collaborative, proactive approach to working in cross-functional teams. Familiarity with Magento (advantageous) and SEO best practices (beneficial). Experience using Google Analytics or similar reporting tools. An interest in beauty, wellness, or luxury lifestyle brands is a plus. We request that candidates send their CV as a Microsoft Word More ❯

growing international presence and a flagship base in London. The Role We are seeking an Ecommerce Coordinator to join the digital team and help shape the brand's online customer journey. This role will focus on optimising the website experience, maintaining engaging product and service listings and ensuring seamless digital touchpoints across multiple regions. You'll work closely … information is accurate and inspiring. Contribute to the brand's CRO testing programme and digital innovation roadmap. Keep a close eye on competitor activity, bringing fresh ideas to improve customer experience What You'll Bring 1-2 years' experience in eCommerce, online trading or merchandising (B2C). Commercial awareness and confidence interpreting online performance data. Strong organisational … skills and an ability to manage multiple priorities. A collaborative, proactive approach to working in cross-functional teams. Familiarity with Magento (advantageous) and SEO best practices (beneficial). Experience using Google Analytics or similar reporting tools. An interest in beauty, wellness, or luxury lifestyle brands is a plus. We request that candidates send their CV as a Microsoft Word More ❯

who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Halliburton-Landmark is … Solution Owner as part of the Subsurface software development technical business line. We are looking for an individual that possesses skills across the petrophysics and geomechanics subject areas. Industry experience applying petrophysical and geomechanical workflows and technologies to real world examples is required. The role is based out of the Halliburton-Landmark offices in Abingdon near Oxford, UK, with … travel potentially accounting for up to 10% of their time. Responsible for the product meeting customer needs, quality and usability expectations, while ensuring positive customer experience. Member of the scrum team responsible for defining stories, acceptance criteria, and prioritizing the team backlog to define features that meet the customer expectations, adhering to Agile methodology and best practices. More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

We are a fast-growing SaaS company at the forefront of the conversational AI revolution , helping large enterprises transform customer interactions with intelligent, human-like automation. Our platform is trusted by global brands across industries such as financial services, healthcare, and retail, delivering measurable business outcomes through next-generation AI. We are looking for a Senior Demand Generation Manager … and optimise performance. Market insight: Stay on top of trends in conversational AI, enterprise SaaS, and B2B marketing to ensure innovative approaches. Requirements 5+ years of B2B demand generation experience , ideally in SaaS targeting larg enterprises. Proven track record running ABM programs that engage senior decision makers and generate measurable pipeline impact. Hands-on expertise with HubSpot (or equivalent … ability to analyse performance and optimise campaigns. Excellent project management skills; able to manage multiple campaigns simultaneously. Strong collaboration and stakeholder management skills across marketing, sales, and product teams. Experience working in the conversational AI, AI, or customer experience technology space a strong plus. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in More ❯

flexible working! Top 3 skills needed for this role: Ability to collaborate across disciplines to co-create solutions Proven track record for creating innovative products and delivering to market Experience in driving adoption, engagement and sentiment outcomes through brilliant product experiences What this role is all about: Join our Global Enterprise division, where we design and deliver innovative products … and exceptional experiences for members and advisers. As Head of Product, you'll lead product strategy and execution across customer journeys, ensuring seamless, customer-centric experiences aligned with our future operating model. Key Actions Product Strategy & Roadmap: Translate journey strategies into actionable roadmaps across Advisers, Employers, Members, and more Team Leadership: Build and conduct a high-performing product … parties reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers What do you need to thrive? Proven experience in product leadership and building consumer-grade products Strong collaboration skills across engineering, design, and business teams Outcome-focused mindset with a passion for customer experience Analytical More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and … support to end users in office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly Work … learn and face new challenges Excellent written and verbal communication skills Ability to work independently and as part of a small team Ability to work well with global teams Experience of working in Desktop support role (3yrs+) Tested software and hardware troubleshooting skills Experience of supporting Windows 10 Experience of supporting Microsoft Office suites including Office More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for an ambitious Assistant Management Accountant (Apprentice) to join our Finance team. … This is an excellent opportunity to gain hands-on experience in management accounting while studying towards your AAT Level 4 qualification through our apprenticeship scheme. Working alongside our Senior Management Accountant, you will support the production of management accounts across the Group. Your responsibilities will include: Preparing and reconciling fixed asset registers Assisting with prepayments, accruals, and commission statements … also offers flexibility to work from home, typically two days per week for a five-day working week. 1 day per week will be spent at College. SKILLS AND EXPERIENCE REQUIRED This is an entry-level role, and we are open to different backgrounds. You might be: A recent school or college leaver with strong maths skills (A Level More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out, and … measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/B testing expertise Advanced More ❯

are looking for a highly motivated and creative Digital Design Apprentice to join our growing team. This is an exciting opportunity for a designer to gain hands-on industry experience while studying towards a BA (Hons) Digital Design Integrated Degree Apprenticeship at Middlesex University. Role You’ll work alongside our Marketing and Sales team, contributing to real projects and … and ensure files and assets are managed and stored correctly. Adhere to global brand standards in local execution and support local activation of global assets and campaigns. Gain practical experience in typography, layout, image editing, rendering and motion graphics. Requirements: Some experience in Graphic/Hybrid/Digital Design and ability to produce and amend graphics with a … passion for creativity. Experience or passionate in coffee or food & beverage beneficial Highly organised and detail-oriented individual, experience of project management or coordination is desirable. Self motivated and ambitious individual. Looking to grow Marketing career and not afraid to take on new challenges. Desire to learn is critical for this role. Eligible to study on the Digital More ❯