351 to 375 of 897 Customer Experience Jobs in the UK excluding London

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies. This IT Support … via phone and our dedicated support portal. You will diagnose and resolve technical issues covering end-user devices and server environments. As part of the team, you will monitor customer infrastructure environments. You will document and track support requests using the dedicated ticketing system. You will provide guidance and training to better equip end users. You will escalate unresolved … procedures. You will participate in projects and initiatives as needed. Could you be part of this fantastic team? As an IT Support Technician you will need: 2+ years of experience in technical support. Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations). An understanding of networking components, including identity management More ❯

solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies. This IT Support … via phone and our dedicated support portal. You will diagnose and resolve technical issues covering end-user devices and server environments. As part of the team, you will monitor customer infrastructure environments. You will document and track support requests using the dedicated ticketing system. You will provide guidance and training to better equip end users. You will escalate unresolved … procedures. You will participate in projects and initiatives as needed. Could you be part of this fantastic team? As an IT Support Technician you will need: 2+ years of experience in technical support. Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations). An understanding of networking components, including identity management More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

part of External Fulfilment Seller Operations team. The Program Manager will lead Seller Flex and Direct Fulfilment programs to drive efficiency, reduce defects, and enhance the overall seller and customer experience. The leader will work at a cross section of product and program implementation. Reporting to head of EF Programs, this role will be responsible for overseeing the implementation … Understand how this landscape is moving across competitions and what customers are expecting from us. 9) Proactively identify tech needs BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ … years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for More ❯

a well-regarded health insurance provider looking to grow their in-house development capability within a newly expanding workstream. This team focuses on delivering key services across the their customer journey – all aimed at improving customer experience and digital access to wellbeing support. The Role: You’ll be joining a lean but growing team, working closely with … resourced, this team is scaling up to match demand – giving you the opportunity to get stuck into impactful projects and shape future development practices. Tech stack: Java (essential – strong experience required) AWS Jenkins Familiarity with health insurance platforms is a bonus, but not a requirement – technical capability is the priority. What we’re looking for: Over 3 years’ experience as a Java Developer Comfortable working across cloud-based systems Able to contribute to high-availability, customer-facing applications A proactive team player with good communication skills Ideally available on 1 month’s notice or less Interview process: 1st stage: Teams call with the Head of Engineering 2nd stage: Further technical discussion, culture fit, and a Java test More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We're Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career!My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

to work for a technology company developing cutting-edge imaging systems. Having grown rapidly, they are looking to bring on a Drone Pilot to work within their technical and customer support team. This team operates advanced drone systems in live customer environments, supports onboarding, and contributes to product development and testing. This role ideally suits an experienced drone … per annum annual performance-based bonus stock option plan benefits package (including pension scheme and private health insurance). Requirements for Drone Pilot Operator • Ideally, you will have demonstrated experience operating drones, however, graduates with a strong understanding of flight navigation and the mechanics that power a drone are encouraged to apply •Any familiarity with UAV mission planning software … in a position to travel frequently - this idea should excite you, as travel can be global and at short notice • Excellent interpersonal and communication skills, with a focus on customer experience. • Ability to work independently in field conditions and collaboratively across teams. Experience in the following is beneficial: Multispectral or thermal imaging payloads; precision agriculture; remote sensing; environmental More ❯

to work for a technology company developing cutting-edge imaging systems. Having grown rapidly, they are looking to bring on a Drone Pilot to work within their technical and customer support team. This team operates advanced drone systems in live customer environments, supports onboarding, and contributes to product development and testing. This role ideally suits an experienced drone … annual performance-based bonus + stock option plan + benefits package (including pension scheme and private health insurance). Requirements for Drone Pilot Operator Ideally, you will have demonstrated experience operating drones, however, graduates with a strong understanding of flight navigation and the mechanics that power a drone are encouraged to apply Any familiarity with UAV mission planning software … in a position to travel frequently - this idea should excite you, as travel can be global and at short notice Excellent interpersonal and communication skills, with a focus on customer experience. Ability to work independently in field conditions and collaboratively across teams. Experience in the following is beneficial: Multispectral or thermal imaging payloads; precision agriculture; remote sensing; environmental More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

We are looking to strengthen our programme transformation office to deliver on initiatives to enhance our clients hospitality operations, guest experience, and technology capabilities across. We are seeking an experienced and driven Project Manager (PM) with a solid background in hospitality operations and a strong understanding of Hospitality technology landscape to join our Transformation Office. This role is pivotal … assurance in documentation and stakeholder engagement. Required Skills & Qualifications: Minimum 5+ years of project/programme management experience. Strong background in hospitality operations, preferably within hotels, F&B, or customer experience delivery. Proven ability to take early-stage transformation ideas through to funded programmes. Familiarity with Hospitality/Hotel technology ecosystem, including platforms like PMS, POS, Digital/… and mobile/web guest interfaces. Exceptional communication and influencing skills with senior stakeholders across commercial, operations, IT, and finance. Strong leadership in agile, waterfall, and hybrid delivery models. Experience in working with cross-functional UK and international teams. Preferred Qualifications : Degree in Business, Hospitality Management, IT, or related field. Project Management certification (PRINCE2, PMP, Agile/Scrum) preferred. More ❯

committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on … customer experience with good understanding of security best practice Fluency in cloud infrastructure (AWS) - using Infrastructure as Code (Terraform, Git), building automated pipelines (Gitlab CI, Lambda) with experience with a container orchestration platform (Kubernetes, Helm). What we offer: Our roles offer more than just a job, you'll become part of the evoke! We have created More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in … strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent More ❯

services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 1RY), however SCW is an agile and flexible … allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. Some average stats are below to demonstrate some of the pressures … enthusiastic self-motivated individual who can work both alone and as a member of a wider team. You will need to have excellent communication skills and provide a professional customer experience. Effectively prioritising your workload is paramount to this role. You will be required to possess strong problem-solving skills and be able to share this knowledge with the More ❯

Permanent Start Date: ASAP About the Opportunity Join a critical technology team at a leading global financial institution, where your expertise as a seasoned software engineer will directly impact customer experience and business growth. This is not a typical contractor role - we're seeking a top-class, accomplished software engineer with a strong and credible career history, preferably … at least one core language: Java/Spring Boot , TypeScript/React/Angular, Golang, or Python Strong problem-solving skills with the ability to simplify complex technical concepts Experience mentoring and leading engineering teams Excellent communication skills to engage technical and non-technical stakeholders alike Confidence in navigating, integrating, and developing solutions across multiple systems Solid understanding of … software architecture, design patterns, and secure coding best practices Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and CI/CD pipelines is a plus Familiarity with SQL/NoSQL databases and version control systems like Git Strong leadership and ownership mindset with a commitment to engineering excellence What's In It for You Competitive salary range More ❯

driven innovation within one of the UK's leading investment platforms. Visa sponsorship may be available for exceptional candidates. The ideal candidate will have a minimum of 5 years' experience in data science or a related field, with extensive knowledge of advanced statistical analysis and machine learning algorithms. Proficiency in Python, R, and SQL is essential. As a Senior … Data Scientist, you will play a key role in developing data solutions that drive business strategy, improve customer experience, and enhance operational efficiency. Join AJ Bell and be part of a forward-thinking organisation that values expertise, innovation, and continuous learning in a collaborative environment. Position: Senior Data Scientist Job Type: Full-Time Location: Manchester About the Role … incorporating new techniques and technologies as appropriate Contribute to the development of best practices and standards for data science workflows within the organisation Qualifications Minimum of 5 years of experience in data science or a related field Extensive knowledge of advanced statistical analysis and machine learning algorithms Proficiency in programming languages such as Python, R, and SQL Familiarity with More ❯

not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you. FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of … Position We are hiring for two Software Engineering Managers across our Account vertical within FanDuel. Our Account vertical is responsible for some of our most critical services and complex customer journeys such as user sign-ups, login and verification. As a manager, you'll help to own and drive the technical strategy within your product delivery team and across … to problems while influencing the roadmap and ensuring we deliver truly viable features and products Own the day-to-day managing of software development, where you are accountable to customer experience, project prioritisation, software quality and system maintenance Measure, own and drive predictability through Operational Excellence and transparency through data and KPIs Work closely with stakeholders from across More ❯

+ Bonus + Benefits Are you a data-driven ecommerce professional with great analytical skills and a commercial edge? Do you thrive on transforming insights into impactful customer experiences? If so, we want to hear from you. We’re looking for a strategic and hands-on E-commerce Specialist that combines ecommerce knowledge and marketing analytics to create engaging … and optimized online shopping experiences that drives sales and customer satisfaction. What You’ll Do: Drive online success across through insight-led merchandising strategies Account manage brands and lead quarterly performance reviews Collaborate across Digital, Marketing, Product, and Supply Chain teams to shape online category strategy Deliver end-to-end plans—from pitch to contract re-sign—with a … sharp commercial focus Use tools like Adobe Analytics and Google Trends to turn data into action What You Bring: Proven experience in B2B or B2C digital merchandising, online trading or ecommerce management. Strong analytical and commercial acumen - using Excel/analyzing and presenting data A proactive, relationship-driven approach and a passion for the customer experience Location More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … on validating and overseeing the risks associated with all models across Starling, particularly those involving advanced modelling techniques (including AI). If you have model validation/model build experience and are eager to be part of the team that plays a vital role in model risk management, we want to hear from you! As a Senior Analyst - Model … and presenting at committees. Engaging and forming close relationships with the key stakeholders to enable good model risk management practices throughout the model lifecycle. Ideally 2-3 years of experience in model validation or model development. Expert in the use of analytical tools such as Python/R/SQL/SAS and spreadsheets. Some knowledge of regulatory and More ❯