401 to 425 of 508 Customer Experience Jobs in the UK excluding London

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

slate, where you'll own the web product vision and shape the roadmap from the ground up . Your expertise will directly influence our customer engagement, lead generation, and conversion. You'll be the strategic architect and hands-on leader for a best-in-class user experience, hyper … Value: 🌟 Brand-Side Product Leadership: Proven experience in a senior Product role within an eCommerce and customer centric brand. 🎁 Complex Product & CX Expertise: Deep understanding and passion for optimising user journeys with highly personalised or variant-rich product offerings (e.g., jewellery, gifting). 🛠️ Shopify/Technical Acumen: Strong ...

dynamic and motivated E-Commerce Specialist to join its Marketing team. The company designs, manufactures, installs, and services technical equipment for a wide customer base and is continuing to invest in digital growth. This role would particularly suit an IT or Marketing graduate, or an Ecommerce Associate/Specialist … technically adept, digitally literate, and eager to develop hands-on experience across eCommerce platforms, digital marketing, analytics, and CRM systems. We are looking for a proactive and technically capable Magento 2 eCommerce Specialist to manage, optimise, and continuously improve our online store. The position combines technical troubleshooting, digital marketing ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

bridge between commercial, marketing, e-commerce, digital, data and technology teams, ensuring our platforms, processes and people work together to power performance, personalisation and customer experience. This is a hybrid role with travel between our Nottingham, Coventry and London offices. Here's a taste of what … models. Ensuring robust governance, data quality and compliant data flows across all systems. Collaborating with cross-functional teams to align Martech with the full customer journey. Leading and mentoring a team of Martech and marketing operations professionals. Are we the perfect match? Here's what we need from ...

dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. … support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence. What We’re Looking For Excellent communication and interpersonal skills. Strong organisational ability and a proactive approach. Proven experience in IT support ...

About the role Join one of the region’s best-in-class Service Desks, known for delivering exceptional customer satisfaction and fast, effective support. As a Service Desk Analyst, you’ll be a key part of our high-performing 1st Line Support function an energetic, problem-solving team that … interactions. What you will be responsible for Providing high-quality first-line technical support across multiple channels, resolving issues quickly and delivering an outstanding customer experience. Logging and managing incidents and requests using ServiceNow, ensuring accurate documentation and timely updates. Achieving first-time fix wherever possible, following troubleshooting processes ...

VIQU have partnered with a leading provider of software solutions across higher education, conferencing, and events helping organisations streamline operations, enhance customer experiences, and operate more efficiently. This is a pivotal role within their internal technical delivery function, responsible for integrations, reporting, data migrations, infrastructure, and advanced technical support. … they invest in platform modernisation and growth, this team sits at the intersection of customer delivery and product evolution. You'll act as a player-manager leading a small distributed team while remaining hands-on in technical delivery. Essential Skills & Experience Strong SQL skills (complex queries, troubleshooting, data ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

mobile solutions. The individual will lead distributed teams, including offshore engineers, while collaborating closely with Product, Architecture, and Backend teams. The app supports key customer journeys including search and purchase, management, account access, and different experiences. This role plays a critical part in shaping the technical direction and delivering … seamless digital customer experiences. Qualifications Strong experience in Android development using Kotlin, Java, Android SDK, and Jetpack Proven experience operating as a Technical Lead or senior engineer with architectural responsibilities Deep understanding of mobile architecture patterns (e.g. MVVM, Clean Architecture, modularisation) Experience designing and integrating with ...

Senior Business Consultant - Digital Experience Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver … outstanding customer experiences. What You'll Do: Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys. Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps. Build customer personas, map journeys and identify opportunities to improve digital ...

Graduate Data Delivery Executive Salary £28,000 to £32,000 depending on experience Permanent Folkestone Hybrid We are expanding our central Data Strategy team, theres plenty of exciting projects on the horizon plus our ambition to increase the customer reach across the UK. We aim to become … working with our CRM marketing teams, data analytics and data engineering teams. Youll need to have a passion for customers, digital journeys, omni channel, customer habits and insights and ultimately love working with data and numbers. You will be a competent excel user and keen to learn Adobe Analytics ...

Scientist – Partnership Optimisation Location: Leeds (Hybrid) Contract: Full-time About Protect Group Protect Group, established in 2016, is an innovative global technology leader enhancing customer experiences and revenue opportunities for businesses through AI-driven solutions. With over 400 partners across 75+ countries, we provide an intuitive widget that seamlessly … integrates with online sales platforms, dramatically improving customer satisfaction and boosting ancillary revenue through our core Refund Protection product. Our culture is defined by ambition, innovation, and excellence. Our Protect People embody these values, making a significant impact across sectors including Travel, OTAs, Hospitality, Transportation, and Ticketing . Role ...

scheduling. Suggest implementation improvements based on technical understanding and operational insight. Ownership & Leadership Take accountability for end-to-end service quality, safety, security, and customer experience. Escalate issues to appropriate owners when required, ensuring timely action and resolution. Qualifications Required High School Diploma (or equivalent) and experience in a datacenter or critical environment facility OR experience plus relevant college coursework. Previous experience as a senior authorised person or authorised person for mechanical or electrical systems. Preferred Experience working with CE infrastructures (UPS, generators, AHUs). Bachelor's degree or technical certification in mechanical ...

Support Analyst East Sussex £28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This … fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do: As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: Provide Support: Deliver second-line support for web, NCompass ...

Sales Engineer specializing in Cybersecurity Managed Services, you will serve as a trusted technical advisor bridging the gap between complex security solutions and customer business needs. In this pre-sale’s role, you will work closely with Systals business development team to facilitate the technology evaluation and contract proposal … internal teams – including the Cybersecurity Incident Response Team (CSIRT) and Security Operations Center (SOC) teams – to scope and design managed security solutions that meet customer needs. Define technical requirements and architectures for services such as 24x7 SOC monitoring, incident response workflows, identity management solutions, cloud security (SASE), and threat ...

leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer … standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data ...

Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends and implements improvement actions that enhance reliability, performance, and customer experience. Tooling, Automation & Workflow Management Optimises JIRA workflows and Confluence knowledge spaces while supporting automation to streamline operational efficiency. AWS Platform Support Supports monitoring … troubleshooting, and operational activities across AWS services to maintain platform health and resilience. Stakeholder & Customer Engagement Delivers clear, professional communication and provides senior guidance to stakeholders and junior team members. Main Duties and Responsibilities: Provide high-quality first line and advanced technical support in response to incidents and service ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for an ICT Support Engineer to join us on that journey. This role is about more than … just day-to-day responsibilities, it's about delivering reliable ICT services that empower store operations and enhance the customer experience. We're currently based in Kemble but will be moving to central Swindon in Spring 2026 - just a short walk from the train station ...

system functionality. You will work closely with operational teams, IT, and data specialists to ensure systems support efficient service delivery and a positive customer experience. Key Responsibilities Champion best practice system usage across operational teams, ensuring consistent and compliant use of CRM and related platforms Act as the first … features are communicated effectively to users Support continuous improvement initiatives that enhance service delivery and operational efficiency What We’re Looking For Experience working with CRM or operational systems such as Microsoft Dynamics or similar platforms Strong understanding of operational processes and how systems support service delivery Experience ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000+ locations in 168 countries. Owned by private equity firm Livingbridge … commercial strategy. Working closely with the CEO and CFO, the CRO will take full ownership of the global revenue agenda — leading new business, marketing, customer success and international operations while managing the commercial P&L and a global team of circa 40. Key responsibilities Own the global revenue strategy ...

matrix environment to deliver platform objectives. Technology evaluation: Evaluate, recommend and continually improve solutions and services to meet the needs of core stakeholders Customer engagement and UX design: collaborate with a range of stakeholders to understand the needs, problems and opportunities by persona, using agile and UX methods … drive simplification and frictionless customer experience. Stakeholder management and business partnering : build strong, trusted relationships with key business stakeholders at senior and every level of the organisation. Value realisation: ensure that investments in the enterprise platform domain translate into measurable business value. Track platform business outcomes and communicate these ...

digital environment. The Company They are a multi-brand retail organisation with a large digital footprint and a growing focus on data, testing, and customer experience. They are investing in experimentation as a core capability and are establishing an internal function to uplift testing maturity across teams. The environment … processes, frameworks, and tooling for the Centre of Excellence Partner with CRM, Digital, and Tech teams to embed experimentation across channels Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Ability to build and communicate ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...