51 to 75 of 536 Customer Experience Jobs in the UK excluding London

franchise bases. We now have an exciting opportunity within our Corporate Team for an Account Manager. Qualities we are looking for Account Management Customer Service Customer Experience Customer Insight New Product Launches Sustainability Growth Strategies Business Transformation Change Management Leading and managing a group of corporate … accounts, the ideal candidate will be responsible for: Delivering outstanding Customer Service to Franchisees and Stakeholders Building on established relationships with key personnel Fully understand customers business requirements General administrative duties producing regular business reports Answering phone calls and update CRM system Ensuring orders are fulfilled seamlessly Communicating fluidly ...

Complaince Content Lead Are you a technical content lead, product content specialist, technical writer or customer education specialist who has worked with complex SaaS, technical or regulated content? We are working with a fast-growing, well-invested SaaS company helping organisations build business resilience across information security, data privacy … shaping how standards, frameworks and workflows are broken down, mapped and explained inside the product. You will work closely with Product, Professional Services and Customer Success, owning content across: Customer guidance and in-platform support Templates and policy frameworks Control content and implementation guidance Knowledge resources and documentation ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making … sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting … focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role – Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline’s e-commerce portal. ...

onsite) Permanent Competitive salary + package Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment. This is a hands-on role … where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions. What youll be doing: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems ...

Lead Customer Insights Analyst £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Nottingham Work Model: Hybrid - 3 days per week on site Salary: Up to £85,000 Who youll be working with Join a cross-functional Customer Experience tech team delivering a cloud contact centre platform for a financial services organisation. Youll work closely with Engineering, Security, Risk, and Product … Lambda Own real-time and historical reporting for ops and compliance Ensure solutions meet FCA, GDPR, and PCI-DSS requirements Support outbound campaigns and customer communication workflows Manage IaC deployments (Terraform/CloudFormation) Contribute to resilience, DR, and platform optimisation What we need from you Strong hands-on Amazon ...

services. This is a pivotal role, leading one of the organisations most visible and essential functions, with a real opportunity to shape and embed customer-focused service delivery, improve resident satisfaction and drive innovation across systems, people and performance. If you thrive on leading complex services, influencing organisations … vehicles. Youll ensure our homes are safe, well maintained and aligned to our asset strategy, while championing a culture of high performance, accountability and customer focus. Youll lead senior managers, influence organisation-wide decision-making and drive continuous improvement across systems, processes, commercial performance and resident experience. This role ...

Implementation/Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 Another exclusive opportunity from Areti Group 🌳 Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations . This is a company … stage of the customer journey. 🌳 Cross-Functional Delivery This role sits at the centre of the delivery engine. You’ll collaborate with: • Sales & CX teams during client handover • Product & Engineering on configuration or technical requirements • Operations teams ahead of launch • Internal stakeholders working on platform improvements 🌳 Training & Enablement ...

Implementation/Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 Another exclusive opportunity from Areti Group 🌳 Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations . This is a company … stage of the customer journey. 🌳 Cross-Functional Delivery This role sits at the centre of the delivery engine. You’ll collaborate with: • Sales & CX teams during client handover • Product & Engineering on configuration or technical requirements • Operations teams ahead of launch • Internal stakeholders working on platform improvements 🌳 Training & Enablement ...

Enterprise Account Executive About the company High-growth CX and AI consultancy helping organisations transform how they engage with customers Partnering with leading global platforms to deliver complex, high-impact transformation programmes Recently secured a major multi-year enterprise deal, driving significant growth and market momentum Operating at the forefront … deliver but keen for a strong new business hunter About the role Pure new business role with full ownership of the sales cycle Selling CX platforms and AI-led transformation solutions into mid-market and enterprise organisations Mix of outbound activity, SDR support and partner channels Running complex, multi-threaded ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

Product Manager | B2C Digital Marketplace | £60k | Cambridgeshire (hybrid, 2 days) We are looking for an eager, hands-on Product Manager to evolve a customer-facing marketplace within a fast-growing business operating in the utilities space. The Product Manager will take ownership of key products across web, mobile … devices, delivering features to improve customer experience and drive conversion. Location: Cambridgeshire (hybrid) Salary Package: £60k Sponsorship: Not applicable As a Product Manager, you will work cross-functionally to optimise product features across a digital platform connecting customers and suppliers. The Product Manager will: Own and deliver ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

Location: Spectrum 5, Spectrum Business Park, Co. Durham, SR7 7TT Terms: Permanent, 37.5 hours per week Salary: Up to £45,000 p.a. depending on experience Benefits: At least 80% (4:1) office-based with flexible & hybrid working 25 days holiday plus 8 statutory bank holidays Company Pension Additional benefits … this and other important roles. The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward. You will play an important role in supporting the growth and change within our business, joining a busy ...

About the Role Our client is a global consultancy supporting large-scale digital transformation across financial services. This role sits within a Customer Experience Technology team focused on evolving a cloud-based contact centre platform using Amazon Connect. This is a hands-on engineering role where … Receive Salary up to £85,000 Opportunity to work on a large-scale, high-impact customer platform Exposure to modern AWS, AI, and CX technologies Clear progression within a global consultancy environment Who Should Apply AWS Connect Engineers with strong hands-on delivery experience Engineers from contact centre ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

expanding data function. This role offers the chance to work at the heart of a product-driven organisation, where data is central to shaping customer experience, product development and commercial strategy. You’ll collaborate with teams across product, marketing, customer success and engineering to deliver insights that … analytics capabilities, making this an ideal opportunity for someone who wants to have real impact while developing their technical skillset. Key Responsibilities Analyse product, customer and commercial data to uncover trends, behaviours and opportunities for growth. Build and maintain dashboards and visualisations to track KPIs across product usage, customer ...

prior to the specified closing date. Please apply as soon as possible if interested. About the role Youll be a key member of our Customer Analytics team, using rich data from both digital and physical touchpoints to shape how we engage, retain and reward our customers. This … confident voice in the business - translating complex data into clear, commercial insight that drives real impact. Youll work closely with CRM, Marketing and Customer teams, helping to deliver more personalised and profitable customer experiences. Youll also take on a leadership element, guiding analytical direction, influencing stakeholders ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...