51 to 75 of 461 Customer Experience Jobs in the UK excluding London

Description As eCommerce Product Manager, you will help shape the future direction of our eCommerce product portfolio, connecting business priorities, customer needs and commercial opportunities into a clear, value-led roadmap. Working closely with the Senior Product Manager and key business and delivery teams, you will guide evidence-based … decisions about where to invest, which outcomes to pursue and how to improve customer experience, conversion, revenue and operational effectiveness. Job Responsibilities In this role, you will: Own and communicate the eCommerce roadmap, ensuring investment decisions remain aligned with company strategy, customer needs, commercial objectives and changing ...

send your CV and application. As eCommerce Product Manager, you will help shape the future direction of our eCommerce product portfolio, connecting business priorities, customer needs and commercial opportunities into a clear, value-led roadmap. Working closely with the Senior Product Manager and key business and delivery teams … will guide evidence-based decisions about where to invest, which outcomes to pursue and how to improve customer experience, conversion, revenue and operational effectiveness. Job Responsibilities In this role, you will: Own and communicate the eCommerce roadmap, ensuring investment decisions remain aligned with company strategy, customer needs ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management ...

tools to interrogate and visualise data Working with stakeholders to translate insights into actionable recommendations Supporting a more proactive fraud prevention strategy Skills & Experience We're looking for candidates with: Strong SQL skills and experience working with large datasets Experience using BI tools such as Looker, Tableau … Power BI or similar Previous experience within fraud analytics, fraud strategy, fraud prevention or fraud risk Payments, cards or wider FinTech experience Experience identifying trends and producing actionable insights Strong stakeholder management and communication skills Ability to work independently in a fast-paced environment Desirable Experience ...

shaping the future of the UK's largest mobile network provider as Vodafone and Three come together to create a best-in-class customer experience, network capability, and market-leading proposition. Sitting within the Consumer Mobile function, you'll join the Commercial Assurance & Decisioning team, where … analytics to influence strategic decisions across mobile and converged products. Working closely with teams across Trading, Retention, Finance and Product, you'll turn complex customer, market and revenue insights into clear recommendations that drive commercial performance. You'll have broad ownership of customer base performance, forecasting, strategic modelling ...

Business Analyst - Customer Loyalty 6 month initial contract. £460 per day (Outside IR35) We're looking for a Business Analyst to support the development and enhancement of a customer loyalty and mobile app platform. This is a hands-on role focused on improving customer engagement through digital … features, personalised rewards and gamification. You'll work closely with digital, product and technical teams to shape new features, map customer journeys and translate business ideas into clear requirements for delivery. Initiatives include reward mechanics, customer missions, "Spin to Win" promotions and targeted engagement features designed to drive ...

Position Summary As a Enterprise Business Development Manager in the Customer Success and Growth team, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet’s full portfolio of products … Objectives & Key Results Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Essential Duties Build and nurture excellent relationships with new logo customers aligned ...

currently supporting an organisation with the recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate … knowledge articles * Supporting problem management and service improvement activities * Mentoring and supporting junior Service Desk Analysts and sharing technical knowledge across the team Required experience/qualifications of the Service Desk Analyst position will include * Previous experience working within a busy IT Service Desk or IT Support environment ...

service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: • Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions • Producing accurate and timely service reporting for Service Management Analysts and Service … Managers • Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking • Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager • Maintaining high standards across allocated customer experience and reporting activities Salary £30-£32k DOE Hybrid ...

Role Overview We are seeking a motivated and customer-focused Field Engineer to support the installation, maintenance, and repair of vehicle technology and telematics solutions. Working independently across customer sites, you will play a key role in delivering high-quality technical support while ensuring excellent customer satisfaction. … vehicle tracking and telematics equipment. Fault-finding on electrical and electronic systems. Installing sensors, cameras, and associated vehicle safety technology. Modifying existing installations to customer specifications. Attending customer sites to diagnose and rectify equipment failures. Completing service reports and maintaining accurate records. Ensure compliance with relevant industry regulations ...

Role Overview We are seeking a motivated and customer-focused Field Engineer to support the installation, maintenance, and repair of vehicle technology and telematics solutions. Working independently across customer sites, you will play a key role in delivering high-quality technical support while ensuring excellent customer satisfaction. … vehicle tracking and telematics equipment. Fault-finding on electrical and electronic systems. Installing sensors, cameras, and associated vehicle safety technology. Modifying existing installations to customer specifications. Attending customer sites to diagnose and rectify equipment failures. Completing service reports and maintaining accurate records. Ensure compliance with relevant industry regulations ...

Commerce Solution Architect Overview Join a leading digital transformation consultancy delivering large-scale commerce and customer experience platforms for global enterprise clients. This is an opportunity for an experienced Architect to shape modern digital commerce ecosystems, lead technical strategy, and support complex transformation programmes. The Role … Senior Salesforce Commerce Architect, you will: Design and own end-to-end architecture for digital commerce and customer experience platforms. Translate business requirements into scalable, cloud-native technical solutions. Lead technical design, ensuring performance, security, scalability, and architectural integrity. Work closely with developers, product teams, business analysts ...

Days, Including Saturdays (One Weekday Off) Permanent | Full Time Your Background/Skills: Travel Operations | Team Leadership | Service Delivery | Problem-Solving | Process Improvement | Customer Experience Who We Are Not Just Travel is one of the UK's largest homeworking travel businesses, supporting more than 800 Personal Travel Consultants … willingness to get personally involved whenever needed. About You You may have progressed through travel operations, worked your way up from a customer-facing travel role or developed your leadership experience within a busy travel business. Perhaps you've been a Travel Rep, Branch Manager, Operations Manager ...

behalf of our client , a leading provider of workplace technology and visitor management software, based in Northampton. Are you experienced in software implementation, customer onboarding or SaaS? Our client is looking for organised, customer-focused individuals to join their growing team. You'll support customers through software implementations … they get the most out of their technology. This is a great opportunity to combine your technical knowledge, problem-solving skills and passion for customer service! What Will You Be Doing? Managing customer implementations from initial onboarding through to successful launch. Working closely with customers to understand their ...

operation with consistency, pride and efficiency. Claranet’s Service Relationship Managers (SRM’s) are responsible for the service relationships of Claranet’s customer base. They look after the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. … move at an increasingly fast pace to a digital world, these solutions and customer requirements are likely to change over the term of the contractual agreement. With this in mind we are looking for innovative, digital aware, agile individuals that relish the world of change and the level ...

Director Data & Analytics API Experience - Data ServicesBackground: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At Amazon, we're working to be the most customer …/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this ...

software development and technical solutions, you will help deliver secure, scalable and user-focused digital products that support business objectives and enhance the customer experience. Reporting to the Head of Digital Development, you will play a key role in product strategy, delivery planning and continuous improvement, working collaboratively across … business and technical teams. Key Responsibilities Own, manage and prioritise the product backlog, ensuring development activity aligns with business objectives and customer needs. Gather and analyse business requirements, translating them into clear user stories, acceptance criteria and supporting specifications. Develop and maintain product roadmaps, balancing business priorities, technical considerations ...

Location: South West Scotland Working pattern: Full-time with a hybrid/flexible model Package: Competitive salary aligned with experience Talent Media is working exclusively with a successful, privately owned managed IT services provider to appoint an Operations Director. This is a senior leadership opportunity for somebody who wants … strengthen its leadership structure and introduce the processes and accountability needed to support its next stage of growth. The business already has a loyal customer base, an experienced team and strong foundations. This is not a turnaround role. The opportunity is to understand what is working, identify where greater ...

travel to key business locations as required The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities, ensuring that services, actions and communications remain aligned to agreed outcomes. This … working for an award-winning managed service provider working focusing on delivery, service, project, working with commercial and technical teams. Experience in a customer-facing role within managed services, technology, cloud, cyber security, infrastructure or another complex service environment. Building strong relationships with customers and monitor their experience ...

Digital Services & Enablement for a senior, internationally focused leadership opportunity. This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms … culture of innovation and continuous improvement. We're keen to hear from leaders who bring: Significant experience across digital services, customer operations, CX or service transformation. A proven track record of leading multidisciplinary teams and delivering strategic change at scale. Strong knowledge of customer platforms, digital channels ...

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...