51 to 75 of 1,313 Customer Experience Jobs in the UK excluding London

culture and a reputation as one of the UK's top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager. The Role Reporting directly into the Head of Marketing, you’ll sit within a small team … have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives. Key responsibilities will include: Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience Building and delivering ...

Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineering Manager to join our team at our head office … collaborative and professional approach to leadership and teamwork About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

Associate Product Manager , you'll help us improve the digital products and services that our customers use every day. Workingas part of our Customer Experience Product team, alongside our Customer Product Managers, you'll turn customer insight, data and feedback into practical improvements — helping us deliver … simple, useful and reliable digital experiences. What You'll Be Doing Supporting the development and delivery of our customer product roadmap. Turning customer needs, research and data into clear product requirements and user stories. Managing and prioritising elements of the product backlog. Working with Digital, IT, Operations, Marketing ...

Customer Service Manager Braunton Full-Time Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website … environment. Desirable Previous experience in a contact centre, customer service, or customer-facing leadership role. Experience using Zendesk or similar CX platforms. Background in retail or hospitality with direct customer interaction. Compensation: Competitive salary #J-18808-Ljbffr ...

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

Quality Assurance Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing … Previous leadership or mentoring experience is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal ...

About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud … success has been built around voice and contact-centre payment solutions. Today, we are evolving into a broader payments platform supporting multiple channels, customer journeys and buying centres. As our proposition expands, so does our market opportunity. The traditional contact-centre buyer remains important, but we increasingly need ...

Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just … that keep our customers coming back for more. Ready to build the future of travel with us? About the Role As part of the Customer Experience team, the Customer Solutions Advisor will play a pivotal role in optimising our Customer Interactions Platform (Zendesk) to accelerate ...

architecture and strategic change agenda. You will bring together people, process, technology and organisational capability to simplify how we operate, improve efficiency, enhance our customer experience and enable sustainable commercial growth. You will also provide leadership across Business Architecture, Project Delivery, Business Analysis and Change Management , creating … simplify operations, improve productivity and create sustainable new ways of working. Lead the redesign and optimisation of critical end-to-end operational processes , including customer engagement, order-to-cash, depot operations, logistics, engineering and asset management. Drive improvements in customer experience and digital adoption , ensuring our systems ...

Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging … automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive ...

ground up? We’re launching CoreIQ, a brand-new proposition within our growing Retail Media team, giving our vendor partners access to the rich customer, market and ecommerce data behind Screwfix. And we’re looking for a Client Insights Manager to help make it a success. This is more … than a traditional client or customer success role. You’ll be joining at the start of CoreIQ’s journey, helping shape how we onboard clients, drive adoption and make sure our vendor partners are getting genuine, measurable value from the platform. You’ll be vendor‐facing alongside our Sales ...

Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will … work closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer insight and evidence to identify root causes, you will design and deliver improvements that create measurable benefits for Service personnel and their families. A key aspect of the role ...

directly with OneAdvanced to hire for this role. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

Software Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineer to join our team at our head office in Bracknell, Berkshire. … both independently and as part of a team About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Laval … ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.**Key Tasks and responsibilities:*** Plan and execute commercial support activities based on marketing plan priorities.* Responsible for engaging local organization on the key CRM processes (lead ...

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals … purpose-driven environment. Role Overview We are seeking a Business Analyst on a 12-month fixed-term contract to provide maternity cover within our Customer Service Team. Based in our Mallusk office and reporting to the Head of Customer Service, the Business Analyst will play a key role ...

Zoom will own the roadmap, backlog, and continuous improvement of Zoom and wider unified communications platform, ensuring it evolves in line with operational needs, customer experience, and business strategy. The role will work closely with operations, engineering, data, and suppliers to identify pain points, uncover opportunities to better … effectiveness, and measurable business benefit after release. Maintain awareness of the Zoom road map and recommend opportunities that may support future business needs. Key experience: Experience as a Product Owner, Product Manager, or Business Analyst delivering change on business-critical platforms Experience owning or contributing ...

success in managing complex operations. The City Operations Manager will be responsible for the overall performance of the hubs, driving revenue growth, profitability, and customer satisfaction while fostering a high-performing and engaged team. This role lends itself to a strategic and entrepreneurial mindset, with a strong focus … operational excellence, customer experience, and team development. The successful candidate will have a deep understanding of the local market, a passion for delivering exceptional customer service, and the ability to navigate a fast-paced and challenging environment. RESPONSIBILITIES Business Leadership: Develop and execute comprehensive growth plans ...

helping students find and secure homes more easily. We work with letting agents, accommodation providers and students across the UK, combining technology, marketing and customer experience to make student living stress free. This is an exciting time to join UniHomes. As we launch our customer app, UniHomes+ … engage with our brands for years to come. As our app launches and channels such as WhatsApp and push notifications become part of everyday customer contact, we want people to hear from us, and reach us, wherever suits them. The Senior CRM Marketing Manager leads the delivery of that ...

Senior Quality Assurance Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Quality Assurance Engineer to join the Quality Assurance team … databases or ISO standards would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece and Australia ...

looking for a Junior Business & Customer Support Executive to join our growing team. This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step. What We Can Offer This … opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development. As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships. ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...