51 to 75 of 468 Customer Experience Jobs in the UK excluding London

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Consultant - eduFOCUS are looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk , in this full-time, office-based permanent position. Fantastic company benefits include: Competitive Salary: £30,000 per annum (depending on experience) Holiday: 28 days annual leave, plus bank holidays … Additional: Opportunities for professional development, career progression, supportive and friendly team environment. About the role: As a Customer Success Consultant , you will be responsible for delivering an exceptional customer experience for eduFOCUS clients using the EVOLVE platform. This is a consultative, client-facing role focused on building ...

Customer Support Specialist (Autonomous Vehicles) TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social … globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. As a Customer Support Specialist you will provide real-time guidance and support to customers and autonomous vehicles (AVs) in complex driving scenarios. As a fleet response ...

Opportunity Are you a relationship-driven professional with a passion for delivering an exceptional customer experience? Our client is a modern, fast-growing Managed Service Provider (MSP) based in Newcastle. Known for their innovative approach to technology, they are looking for an Account Manager to join their expanding … Customer Experience team. In this role, you won't just be "managing accounts" you will be a trusted partner to your clients, ensuring they get the absolute best out of their technology investments. The Role As an Account Manager, you will oversee the day-to-day delivery ...

Business Analyst - Customer Experience Location: Gaydon (hybrid) Duration: 6 months (possible extensions) Day rate: circa £250 inside ir35 One of our clients is seeking an experienced Business Analyst to join their team. You will support the CEX Unity Programme, a major transformation bringing together four CEX teams into … transition planning. Collaborate closely with the Programme Manager, Project Managers, Organisation Design, People Partners, and Change and Comms teams to ensure timely delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Strong workshop facilitation and stakeholder engagement skills. Experience working within ...

support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms. This is a hands … Oversight of Magento (or alternative platform) replatforming Managing non-PCI compliance risks and delivery deadlines Streamlining a complex, acquisition-led technology stack E-Billing & Customer Portal Transformation Expansion of e-billing and invoice capabilities API-based integrations Web and customer portal integration (“MyAccount”) Coordination with internal and third ...

scale within a fast-moving marketplace. With millions of active users and continuous investment in innovation, they rely on data to evolve their customer experience and deliver commercial growth. You will join a collaborative analytics function that partners closely with senior stakeholders and plays a central role … functional projects and ensuring alignment on priorities.* Overseeing a portfolio of analytics work while coaching, supporting, and guiding your analyst team. Your Skills and Experience * Strong commercial experience in marketing analytics, driving value across ATL and BTL channels.* Hands-on experience with attribution approaches such as multi ...

thousands of employers and payroll platforms connect to the UK’s pension scheme of choice.If you’re a Product Owner who loves APIs, customer experience, and building genuinely meaningful digital products — this is your next move. What you’ll do: Lead the vision and delivery … UKTurn strategy into sprint-ready deliveryWork with UX, UI, service design and engineering to ship great things What you’ll bring: Product Owner experience (pensions/wealth/FS ideal)Success launching digital productsStrong customer empathy + product-led mindsetConfident with APIs, UX and data-driven decisions ...

regional team of analysts . This role blends hands-on technical troubleshooting with people leadership, ensuring colleagues across the region receive high-quality, customer-focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have … thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team ...

About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly … Languages & Frameworks: PHP, Laravel, JavaScript, NodeJS, Bootstrap/Tailwind Databases: MySQL, Redis, Meilisearch DevOps & Tools: Ploi, Docker, GitLab, GitLab CI, Sentry.io, BetterStack About You Experience and understanding of Laravel & PHP (2+ years experience) Experience and understanding of NodeJS (2+ years experience) Proficiency in writing maintainable, optimised ...

Customer Data and Insights Manager Up to £45,000 + profit share bonus + benefits Lancashire (Hybrid working) Permanent About the Company We're working with a leading UK luxury retailer specializing in high-end jewelry, watches, and premium brand products. Established over 100 years ago as a family … employers and are known for their exceptional workplace culture, employee benefits, and commitment to work-life balance. The Role We're looking for a Customer Data and Insights Manager to join a forward-thinking Digital and Brand Experience team. This role is critical to maintaining a high-quality ...

Position: Head of D2C Onsite Experience & Loyalty Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a Head of D2C Onsite Experience & Loyalty As Head of D2C Onsite Experience & Loyalty, you will lead the strategy and delivery of a premium, seamless … personalised customer journey across a European Direct-to-Consumer platform. This role sits at the heart of D2C growth, driving conversion, customer satisfaction, and long-term loyalty through data-driven onsite optimisation and innovative customer engagement initiatives. Responsibilities of a Head of D2C Onsite Experience & Loyalty ...

Customer Services Manager Location: Tong, Bradford, UK (BD11) Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression Contract: Full Time, Monday – Friday, 9:00am – 5:30pm- Fully office based- Free ParkingAre you a proactive, commercially minded leader with a passion for delivering … exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction ...

human-centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded in real customer insight.You’ll work closely with product, design, technology and proposition teams to embed evidence-based design and customer-led thinking into … define, design and deliver solutions. If you’re motivated by meaningful purpose, passionate about human-centred design thinking and shaping future-focused CX and services, and skilled at bringing clarity and alignment across diverse teams, we’d love to hear from you.Don't worry if you think ...

plans, RAID logs, and delivery dashboards. Assist with planning and preparation for phased implementations, transitions, and go-lives. Ensure alignment throughout CEX Unity. Skills & Experience Required Proven experience in project management within transformation or system integration programmes. Strong delivery mindset with ability to manage ambiguity and shifting priorities. … . Workshop facilitation skills. Desirable Attributes Calm under pressure, with a proactive and solution-oriented approach. Able to work independently and collaboratively across teams. Experience in automotive, digital, or customer experience domains is a plus. Interested? Apply today and help us deliver excellence in customer experience ...

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...

full market release. This is a fixed-term maternity cover (part-time, 3 days per week) role. You will manage a small Product and CX team and drive prioritisation for the wider engineering team to deliver a roadmap that achieves product-market fit, user adoption, and long-term innovation. While … term technical strategy. Adapt roadmap with agility to respond to user feedback, market trends, and evolving business goals. Lead a cross-functional Product and CX team to deliver new features,enhancements, proofs of concept, and experiments. Shape long-term product and business strategy, aligning with company vision and growth objectives. ...

business requirements. Job Purpose As the Data & Category Management Executive, you will be responsible for helping to drive the data, category management and customer experience strategy across UFS UKI ANZ, partnering in a number of areas, critical to enabling our Customer Development and Marketing teams to succeed … capitalise on areas of mutually beneficial growth and improve the level of collaboration and data sharing to help fuel & enable the 2030 Data & CX Strategy. Your role in owning, developing and delivering in this role is dependent on your ability to communicate well both written and orally, as well ...

Project Manager - Customer Experience Duration: 6-months (possible extensions) Location: Gaydon (hybrid) Day rate: circa £250 (inside ir35) Our client is seeking an experienced Project Manager to support the delivery of the CEX Unity programme-a key initiative bringing together multiple CEX workstreams into a single, aligned operating … RAID logs, dashboards and project charters. Supporting planning and preparation for phased implementations, transitions and go-lives, ensuring alignment across the programme. Key Skills & Experience Proven project management experience within transformation or system integration programmes. Strong delivery mindset with the ability to manage ambiguity and shifting priorities. Excellent ...

Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams. Key Responsibilities: -End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process … Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards. -Implementation: Support planning for phased implementations, transitions, and system go-lives. Required Skills & Experience: -Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes. -Stakeholder Management: Exceptional senior stakeholder management and communication ...

environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process … improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre ...

test We empower organisations of all sizes to improve loyalty and business outcomes by creating exceptional customer and employee experiences. Through an AI powered, cloud based Experience Orchestration platform, organisations accelerate growth by delivering empathetic, personalised experiences at scale, driving customer loyalty, workforce engagement, efficiency and operational … want to be part of a market shaping technology company that is transforming how organisations engage with their customers through AI, digital innovation and experience orchestration? Do you thrive in complex enterprise sales environments and enjoy winning new logos with cutting edge technology? Are you energised by evolving sales ...

data-driven CRM strategy for a variety of well-known consumer brands. You'll join a collaborative, fast-moving environment where insight, creativity, and customer experience come together to drive real commercial impact. The Company They are a specialist customer and data-focused agency with a long … built around delivering thoughtful, insight-led work for a diverse client base. The Role As Senior Data Strategist, you will help clients understand their customer data and turn insights into effective CRM strategies. Your work will span multiple sectors and customer programmes. You will: Develop data ...