551 to 575 of 827 Customer Experience Jobs in the UK excluding London

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯

individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. Do you have the right skills and experience for this role Read on to find out, and make your application. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise … and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact.* *Your Career:* As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with More ❯

Accurate time tracking. Technical skill set as outlined above and below. Ability to independently problem solve and consider new or alternative approaches to a challenge Team leadership/management Experience engaging with Customers and Internal Stakeholders Ability to deliver rapid progress on tasks and development projects Qualifications Commercial experience of PHP , ideally PHP 8.3+ (likely to be gained … from at least 5 years of professionalexperience) Commercial experience with Laravel (ideally 11+) Knowledge of Automation toolsets Industry standard API integrations (JSON, Restful etc.) Source Control such as Git Experienced user of JIRA A love of technology and desire to continuously develop and improve Highly Desirable: Scrum/Agile Methodology Experience of deploying and developing applications in/… to AWS Knowledge of design patterns Knowledge of micro-services architecture Knowledge of serverless architecture (E.g., Lambda's) Knowledge of Low Code/No Code solutions Experience of Test-Driven Development Experience of CI/CD pipelines About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry More ❯

mattersmost . Connect to your opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you'll work with outstanding digital talent across disciplines to imagine, deliver and run forward … thinking, business focussed and experience-driven solutions for iconic brands. You'll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager , you will: Depending on project scope and client needs, your responsibilities will encompass a wide range of activities, including technical and solution architecture design, development … activities, showcasing our capabilities and winning new business. Thrive in a diverse and inclusive team environment where individual contributions are recogni s ed and valued. Using your knowledge and experience, m entor and coach junior technical talent, fostering their growth and development within the team. Define and drive the continuous improvement of industry-leading architectural standards, approaches, frameworks, and More ❯

mattersmost . Connect to your opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you'll work with outstanding digital talent across disciplines to imagine, deliver and run forward … thinking, business focussed and experience-driven solutions for iconic brands. You'll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager , you will: Depending on project scope and client needs, your responsibilities will encompass a wide range of activities, including technical and solution architecture design, development … activities, showcasing our capabilities and winning new business. Thrive in a diverse and inclusive team environment where individual contributions are recogni s ed and valued. Using your knowledge and experience, m entor and coach junior technical talent, fostering their growth and development within the team. Define and drive the continuous improvement of industry-leading architectural standards, approaches, frameworks, and More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact.* *Your Career:* As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. *Your Team:* You will work closely with a collaborative team More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR's track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication-all of which we pass on to … difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR's success. Your Team: You will work closely with a collaborative team More ❯

designed to help us meet the ambitions of our Corporate Plan to 2030 . At the centre of this transformation is the Service Programme -a critical initiative enabling better customer experiences, stronger operational support services, and smarter use of resources. As Service Programme Manager , you will lead on delivering complex programmes and transformational change across NRW's corporate services. … and help shape the way our services meet the needs of both internal users and external stakeholders. This is a high-impact leadership role, ideal for someone with the experience, energy, and vision to help build a better, digitally enabled public service. As an organisation we support flexible working. You will be contracted to the nearest NRW office to … the governance framework for the Service Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

a Leading Global Manufacturer as a Product Support Engineer/Technical Support - High Wycombe Location: High Wycombe Type: Full-time Salary: £21,000 - £35,000 per year (depending on experience) Additional Pay: Yearly bonus (up to £4,000)Are you ready to elevate your technical support career with a leading global company? Our esteemed client, a top manufacturer in … Access Control security sector , is seeking a Product Support Engineer/Technical Support professional to join their growing team in High Wycombe . With over 30 years of industry experience, they are at the forefront of advanced technology, committed to delivering exceptional customer service. What’s in it for you? Competitive salary with an attractive annual bonus scheme … investigate and resolve system issues. Support the sales team during the system specification stage to ensure smooth project deployment. Manage escalated tickets, ensuring prompt resolution and high levels of customer satisfaction. Collaborate with your team to innovate, improve processes, and develop customer-focused solutions. Evaluate and provide feedback on new technologies that can enhance the customer experience. More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across More ❯

We're on the lookout for an Applications Analyst with strong problem-solving skills and hands-on experience in Workday Financial Management to help shape how we use the platform here at Yorkshire Housing. It's a brilliant time to join us, as we're about to embark on a significant transformation journey with the implementation of Workday - a … homes (and more in the pipeline), we're on track with our growth plan to build 8,000 new homes across Yorkshire. We're dedicated to creating exceptional customer experiences and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession. What will you be doing? Leading the transition of new Workday Financial … transitions from project to support. Supporting, coaching, and training colleagues on Workday best practices and functionality. Collaborating with finance stakeholders and cross-functional teams to deliver a great Workday experience that supports accurate reporting and efficient processes. This is a primarily home-based position, but you'll need to travel to our Leeds office occasionally for team collaboration, training More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

architects, developers, engineers, service managers, and project managers to ensure alignment. Who are we looking for? Degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience). Demonstrable experience in a business analysis role, with a track record of delivering complex or high-impact projects. Advanced knowledge of business analysis frameworks and methodologies (e.g. … BCS, IIBA, Agile, Waterfall). Strong analytical and problem-solving skills, with the ability to think strategically and deliver practical solutions. Excellent communication, facilitation, and stakeholder management skills, including experience working with senior executives. Proficient in process modelling (e.g., BPMN, UML) and business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira). Why come and work with us at Systal … Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while driving business growth. Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many clients, you … assist customers throughout their journey, from initial inquiries to post-purchase support, ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, driving revenue by More ❯

Lead Solution Architect – AI/ML Location: Knutsford (Hybrid, 2 days per week in office) Salary: Up to £94,000 (depending on experience) + 20% Bonus Are you ready to shape the future of AI-powered digital experiences? We’re seeking a forward-thinking Lead AI/ML Architect with deep technical expertise and a hands-on approach to … AI strategy. This is a highly impactful role where you will design and implement scalable, cloud-native AI solutions, while collaborating closely with cross-functional teams to deliver innovative, customer-centric products. Key Responsibilities: Design, develop, and evolve AI-powered solutions that meet complex business requirements and enhance customer experiences. Architect secure, resilient, and scalable products using modern … integrate them into future-facing design strategies. What We’re Looking For: A hands-on technical leader — ideally a Senior or Lead AI Engineer with strong architectural experience. Demonstrated experience designing and delivering complex, scalable systems in enterprise environments. Deep understanding of cloud technologies (preferably AWS), AI/ML frameworks, and modern CI/CD pipelines. Strong stakeholder management More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

our Leeds office. About this opportunity Join our dynamic team as a Senior Technical Application Service Specialist (TASS) and play a pivotal role in shaping the future of our customer experiences. Our ICS Lab products include Investment ISAs and Individual Pensions (SIPPs), offering a significant opportunity to meet growing customer needs through our brands, including Lloyds, Halifax, Bank … use agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design, and Engineering, we ensure seamless and effective customer journeys. As a Senior Technical Application Service Specialist, you'll handle complex service issues, lead training sessions, contribute to service strategy, and manage high-priority service issues. This role … emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. What you'll be doing: Subject Matter Expertise: Resolve complex service issues and handle customer concerns. Training & Development: Lead training sessions to upskill team members. Strategic Contribution: Shape service strategy and drive process improvements. Process Improvements: Identify and implement business practice improvements. Operational Accountability: Ensure More ❯

Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. Your role will involve technical site analysis to resolve customer issues and perform field service duties related to a variety of electrical distribution products and solutions. We value your expertise and commitment to ensuring reliable power systems for our … work is completed to the highest standards and in line with company, industry, and site-specific guidelines. Be a professional representative of the company at all times, with a customer-focused and solution-oriented approach. Supporting colleagues and contributing to the day-to-day success of the service department. Attending training and development sessions to stay current with technology … and returned according to company procedures. Complying with all safety, cyber security, and operational policies and procedures. Taking a proactive approach to continuous improvement, teamwork, and delivering a great customer experience. ADDITIONAL INFORMATION Excellent opportunities for overtime, including out-of-hours and weekend work. Participation in a 24/7 on-call weekly rota (with annual allowance). Some More ❯

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now hiring … a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools … change Bonus if you have: ? Travel or adventure sector experience preferred, but open to leisure or ecommerce sector ? Worked across UK, US and EU markets ? Lean Six Sigma, CX, or relevant qualifications Apply now or drop me a message to chat. More ❯

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely with … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

the most trusted data platform for aviation and make travel better by empowering the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Data is at the heart of everything we do. We are headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. … architecture and technical vision Contributing to engineering development activities Keeping up to date with relevant technologies and best practices IF YOU HAVE: Strong interpersonal and communication skills Demonstrates a customer-centric mindset Experience of running 1-2-1 meetings and yearly reviews with team members Strong background in hands on software engineering role (e.g., .NET engineer) Experience with MS SQL, Snowflake or equivalent SQL database technology Experience in Continuous Delivery (CI/CD) best practices Experience in applying appropriate automation testing tools and frameworks (Unit, Component, Integration, Feature tests) Experience in applying Agile methodologies (any of these: Scrum, Kanban, DSDM) Experience working with Azure or AWS Sense of ownership and pride in More ❯