851 to 875 of 1,311 Customer Experience Jobs in the UK excluding London

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data … services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience. The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted … and consistently exceeding sales targets. Duties & Responsibilities Develop and present strategic account plans for major Enterprise Accounts. Proactively generate, qualify, and close new business opportunities within a well-established customer base. Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout. Consistently meet and exceed monthly sales quotas and KPIs. More ❯

the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data … services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience. The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted … and consistently exceeding sales targets. Duties & Responsibilities Develop and present strategic account plans for major Enterprise Accounts. Proactively generate, qualify, and close new business opportunities within a well-established customer base. Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout. Consistently meet and exceed monthly sales quotas and KPIs. More ❯

re ready to step up your leadership game. What we're after: • Proven experience with DAX & SQL (essential!) • Strong BI data modelling + advanced visualization skills • UX/CX mindset when designing reports and dashboards • Experience leading requirements gathering, stakeholder management & vendor relationships • Team leadership experience - setting objectives, mentoring, driving performance • Agile delivery background + passion for More ❯

re ready to step up your leadership game. What we're after: Proven experience with DAX & SQL (essential!) Strong BI data modelling + advanced visualization skills UX/CX mindset when designing reports and dashboards Experience leading requirements gathering, stakeholder management & vendor relationships Team leadership experience - setting objectives, mentoring, driving performance Agile delivery background + passion for More ❯

re ready to step up your leadership game. ✅ What we're after: • Proven experience with DAX & SQL (essential!) • Strong BI data modelling + advanced visualization skills • UX/CX mindset when designing reports and dashboards • Experience leading requirements gathering, stakeholder management & vendor relationships • Team leadership experience - setting objectives, mentoring, driving performance • Agile delivery background + passion for More ❯

re ready to step up your leadership game. What we're after: Proven experience with DAX & SQL (essential!) Strong BI data modelling + advanced visualization skills UX/CX mindset when designing reports and dashboards Experience leading requirements gathering, stakeholder management & vendor relationships Team leadership experience - setting objectives, mentoring, driving performance Agile delivery background + passion for More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

Our client is a forward-thinking, dynamic business that's undergoing a digital transformation. They are committed to harnessing the power of data to drive strategic decisions and enhance customer experiences across B2B and B2C markets. Their dedicated data and analytics team is at the heart of this journey, exploring innovative technologies to fuel growth and deliver business intelligence … and Analytics Leadership team, you'll have the opportunity to lead strategic projects, enhance performance, and support a range of analytical and business intelligence teams across the organization. Your Experience To succeed in this role, you'll need: Minimum of 5 years' experience working with SQL production environments, ideally in a Data Engineer or DBA capacity. Expertise with … SQL, T-SQL , and the ability to manage dynamic data warehouse loads. Extensive experience in data integration, modelling , and data ingestion . Strong hands-on experience with Azure , SSIS , and DataBricks . A collaborative, problem-solving mindset with a focus on continual optimization. Strong analytical skills and the ability to apply these in a business setting. Desirable: Experience More ❯

Our client is a forward-thinking, dynamic business that's undergoing a digital transformation. They are committed to harnessing the power of data to drive strategic decisions and enhance customer experiences across B2B and B2C markets. Their dedicated data and analytics team is at the heart of this journey, exploring innovative technologies to fuel growth and deliver business intelligence … and Analytics Leadership team, you'll have the opportunity to lead strategic projects, enhance performance, and support a range of analytical and business intelligence teams across the organization. Your Experience To succeed in this role, you'll need: Minimum of 5 years' experience working with SQL production environments, ideally in a Data Engineer or DBA capacity. Expertise with … SQL, T-SQL , and the ability to manage dynamic data warehouse loads. Extensive experience in data integration, modelling , and data ingestion . Strong hands-on experience with Azure , SSIS , and DataBricks . A collaborative, problem-solving mindset with a focus on continual optimization. Strong analytical skills and the ability to apply these in a business setting. Desirable: Experience More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

eCommerce channel. You'll be joining at a pivotal moment – leading online trading activity, introducing smarter processes, and leveraging cutting-edge AI-powered search and merchandising tools to elevate customer experience. With a direct report and close collaboration across buying, marketing, and UX teams, this is your chance to build and lead the online trading function from the ground … up. What we're after: ✅ Proven experience in eCommerce trading or digital merchandising ✅ Strong commercial knowledge - experience driving sales growth ✅ Hands-on with analytics platforms ✅ Experience managing advanced search & merchandising tools ✅ Excellent stakeholder management What's in it for you? 💰 £50–60k salary 🚀 Join during a major digital transformation - new ERP system + AI-driven tools rolling … isn't just about managing a website - you'll be the driving force behind online growth, using data, insights, and innovation to deliver best-in-class digital merchandising and customer journeys. From optimising conversion funnels to leading trade planning and championing new technology, you'll have genuine ownership and influence. If you're a commercially savvy ecommerce trader with More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing tickets … via Zendesk and escalating to Tier 2 teams through Azure DevOps. The ideal candidate will be confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure … DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. More ❯

solutions for digital marketing across TUI. As a key bridge between digital marketing operations and technology teams, this role ensures successful implementation of digital strategies, optimising efficiency and enhancing customer experiences. This position is critical to TUI's digital transformation journey, supporting scalable performance marketing solutions in a high-growth, global context. The role also owns the commercial and … to end delivery of technology solutions, ensuring seamless integration into E2E aligned operational processes with all the regions and adjoining departments. Partner with teams in operations, marketing, finance, and customer service to identify tech-driven efficiencies, Solutions need to be connected with other (internal & external) systems and be fed with all the necessary data Lead cross-functional implementation projects … adoption and engagement by implementing effective training programs for all stakeholders in regions and stakeholder communication strategies Ensure technological implementations align with regulatory and security standards. About You Demonstratable experience in technology implementation and digital transformation roles Proven experience in leading large-scale projects within corporate environments, ideally within the travel industry Strong experience managing external technology More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We're working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they're building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You'll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯

Senior Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We … re looking for a Senior Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, TypeScript, and JavaScript Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with microservices, REST More ❯