101 to 125 of 132 Customer Retention Jobs in the UK excluding London

Account Manager - Remote with some travel. Introduction I am delighted to be exclusively retained by a long-standing client of mine, a well-established, customer centric, SME SaaS provider, who through positive change and exciting growth plans for 2025, are now looking for a new Account Manager to join the team, reporting into and supporting the Director of Customer … a motivated and results-driven Account Manager to join the growing team, being responsible for managing a number of existing clients , developing strong relationships, driving sales growth and ensuring customer satisfaction. As an Account Manager you will be the primary point of contact for a portfolio of valued customers where you will be instrumental in ensuring their success with … fast-paced environment and contribute directly to our company's success. Responsibilities of an Account Manager Develop and nurture deep, trust-based relationships with key stakeholders within your assigned customer accounts. Proactively understand customers' business objectives, challenges, and how you can contribute to their success. Act as a trusted advisor, guiding customers on best practices, ensuring platform adoption, and More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

is their family run ethos, they are committed to engaging and rewarding their workforce which has led to high retention rates of staff, internal promotions and client retention rates now exceeding 5-10 years. Their impressive project portfolio ranges from Bucket Refurbishments, Hard Castings, Conveyors, Crushers, Hardened plate, Chrome Carbide wear plate manufacturing and much more … as maintenance packages to clients that mainly operate in the Aggregates and Heavy manufacturing industry. Meeting customers, providing quotations and estimates to price jobs. Managing the relationship with the customer from the sale through to completion. Building relationships with key contacts in the UK manufacturing markets Negotiating and increasing profit margins. Entry Requirements Essential Experience : Minimum 5 Years of More ❯

extending our experimentation platform to provide fully dynamic, user specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/… availability. We serve billions of requests per week with double digit millisecond response times. Reliability, scalability, and cryptographic agility is critical to us! Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of truth for all products, subscriptions More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

really quickly. Responsibilities will include: Managing and developing the daily operations of the ecommerce site (Shopify) Support with the delivery of product launches, campaigns and site updates Review the customer journey and make recommendations to improve AOV, customer retention and conversion rates Take the lead on website merchandising and SEO best practices Implement new integrations designed More ❯

discounts. Holiday Purchase Scheme Client entertainment expenses Coffee Dock, Fresh Fruit, Breakfast Fridays Company away days Referral bonus Why VANRATH? 20+ years specialist market knowledge and experience 96% client retention rate 15,000 + candidates placed over the past 20 years. 1000 + Google reviews and Nis highest rated recruitment agency. Bespoke CRM system Chosen recruitment partner, member More ❯

leads and revenue generated from their websites. We re on a mission to meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates. We want our talent to grow with us, so you will get to work with industry-leading tools and have ample opportunities for professional development to grow More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

with plans to hire 5 SDR’s over the next 3 months to push company wide strategic growth. Key skills include: ·New business sales development ·Account Management and client retention ·Stakeholder management ·Team Leadership ·Sales Strategy ·Coaching and Mentoring The role at a glance: ·You will play a pivotal role as a seasoned SDR Manager or Sales Team More ❯

data across the business. With strong technical skills and business acumen to help turn millions of potential data points into actionable insights that can drive product improvements, make our customer acquisition more efficient, improve our customer retention rates, and drive operating efficiencies across the business. The primary goals of the team are: To build and run More ❯

Cant Pay, Well Take It Away." DCBL prides itself on raising industry standards, achieving outstanding levels of early engagement due to their strong brand, and maintaining a high client retention rate of 98%. Their commitment to unrivalled recovery rates, unique brand awareness, advanced tracing solutions, and specialist litigation provision positions them as a market leader. Due to More ❯

architecture. Intelligent Automation & AI - Drive innovation through smart automation and machine learning to enhance efficiency and reduce cost. Data as a Strategic Asset - Leverage data to improve compliance outcomes, customer retention, and decision-making. M&A Technology Leadership - Lead IT due diligence, integration planning, and post-acquisition tech harmonization. What You'll Be Responsible For Defining and More ❯

ERP Financials Salary DOE + Generous Commissions Hybrid- UK A rare opportunity to join a leading SaaS provider, this company are pioneering with their technology yet offer first class customer support and retention. Currently and due to expansion they have a role for an experienced BDM to take their existing portfolio of leading solutions to market. Applicants will have More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Key Responsibilities: Be the primary point … existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service … on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do More ❯

Vice President of Customer Success Location: Exeter, England, UK Industry: SaaS/B2B Software Type: Full-time, Permanent The Company This is a well-established and fast-growing UK-based technology company headquartered in the South West. The business delivers a robust software platform used by a broad range of organisations across multiple sectors. With increasing demand from larger … strong reputation for reliability and service, the company is entering an exciting new phase of expansion. To support this growth, they are looking to appoint a Vice President of Customer Success, a newly created leadership role responsible for transforming and scaling their post-sales function. The Opportunity This is a strategic and operational leadership role with full ownership of … the customer experience post-sale. Reporting directly to the CEO and sitting as part of the senior leadership team, the Vice President of Customer Success will shape the customer strategy and lead four key areas: Account Management, Implementation, Support, and Customer Enablement. The position offers significant influence and autonomy, ideal for a commercially minded leader who More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor … guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans … to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify More ❯

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted Today job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to More ❯

on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12 month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected … specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference. What you'll do: You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident communications effectively. You … will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments, and health boards to meet their communication needs and promote product usage. Producing More ❯

Realistic OTE of £38k.(average earnings across team). Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you feel you deserve? If you love helping customers, have the … patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a sales-based role with the aim of retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue … learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role More ❯