101 to 125 of 170 Customer Retention Jobs in the UK excluding London

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Marketing and Trading to measure, optimise, and elevate the performance of our campaigns across paid search, social, display, affiliates, and CRM. Your insights will shape smarter marketing investments, enhance customer acquisition and retention, and drive meaningful growth across our digital channels. Key Responsibilities Key Responsibilities Analyse campaign performance across paid search, social, affiliates, display, and CRM to … to be in the office at least two days per week. Key Requirements About You Proficient in SQL, with experience querying and transforming large datasets across marketing, sales, and customer data sources. Comfortable working with modern data stacks, ideally including Redshift, BigQuery, Matillion, Metabase, and Retool. Strong grasp of performance marketing metrics such as ROAS, CAC, CTR, CPM, and More ❯

presents an outstanding growth opportunity for the individual that thrives in a fast-paced, high-visibility and changing environment. This role will be developing and delivering innovative and impactful customer marketing programs that accelerate and drive customer engagement and retention across the globe in line with business targets. You: We are looking for a B2B expert … campaign briefs that convey the business requirements, opportunity, metrics to success and overall marketing approach. partner with the global product & commercial teams to ensure all marketing is grounded in customer (and competitor) insight. Put yourselves in the shoes of the customer to understand their needs and wants. execute marketing campaigns throughout the delivery process, including the creation of … and related process roadmaps to improve agility and time to market of lifecycle campaigns The ideal candidate has: You have previous marketing experience , including campaign management, in a b2b customer success environment, for a SaaS or enterprise software company Youre curious with a creative point of view. You possess an ability to adapt quickly to change. You have a More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the business services sector. Known … for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. … to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and attention to detail. Proficiency in customer service software and CRM systems. More ❯

of Marketing to join our team in Belfast! We are seeking a strategic, creative, and data-driven Head of Marketing to lead our marketing function and drive brand growth, customer acquisition, and market expansion. This role is responsible for developing and executing a comprehensive marketing strategy that aligns with the companys business objectives and enhances our market presence. We … thought leadership initiatives. Product Marketing & Enablement Partner with Product to develop go-to-market plans for new features and launches. Create compelling content and sales enablement materials to support customer acquisition and retention. Conduct market research and competitive analysis to inform positioning and pricing. Analytics & Performance Track and report on key marketing KPIs (e.g., CAC, ROI, MQLs, website traffic … data to inform decisions, test hypotheses, and continuously improve marketing effectiveness. Ensure marketing technology stack is optimised for performance and scalability. Cross-Functional Collaboration Work closely with Sales, Product, Customer Success, and Partnerships to align on shared goals. Foster a culture of collaboration, innovation, and accountability across the organisation. Essential Criteria Minimum of 5 years experience in a Senior More ❯

of Marketing to join our team in Belfast! We are seeking a strategic, creative, and data-driven Head of Marketing to lead our marketing function and drive brand growth, customer acquisition, and market expansion. This role is responsible for developing and executing a comprehensive marketing strategy that aligns with the company’s business objectives and enhances our market presence. … thought leadership initiatives. Product Marketing & Enablement Partner with Product to develop go-to-market plans for new features and launches. Create compelling content and sales enablement materials to support customer acquisition and retention. Conduct market research and competitive analysis to inform positioning and pricing. Analytics & Performance Track and report on key marketing KPIs (e.g., CAC, ROI, MQLs, website traffic … data to inform decisions, test hypotheses, and continuously improve marketing effectiveness. Ensure marketing technology stack is optimised for performance and scalability. Cross-Functional Collaboration Work closely with Sales, Product, Customer Success, and Partnerships to align on shared goals. Foster a culture of collaboration, innovation, and accountability across the organisation. Essential Criteria Minimum of 5 years’ experience in a Senior More ❯

of Marketing to join our team in Belfast! We are seeking a strategic, creative, and data-driven Head of Marketing to lead our marketing function and drive brand growth, customer acquisition, and market expansion. This role is responsible for developing and executing a comprehensive marketing strategy that aligns with the company’s business objectives and enhances our market presence. … thought leadership initiatives. Product Marketing & Enablement Partner with Product to develop go-to-market plans for new features and launches. Create compelling content and sales enablement materials to support customer acquisition and retention. Conduct market research and competitive analysis to inform positioning and pricing. Analytics & Performance Track and report on key marketing KPIs (e.g., CAC, ROI, MQLs, website traffic … data to inform decisions, test hypotheses, and continuously improve marketing effectiveness. Ensure marketing technology stack is optimised for performance and scalability. Cross-Functional Collaboration Work closely with Sales, Product, Customer Success, and Partnerships to align on shared goals. Foster a culture of collaboration, innovation, and accountability across the organisation. Essential Criteria Minimum of 5 years’ experience in a Senior More ❯

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Your Career As Product Innovation Director at MHR, youll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. Youll own the full innovation lifecycle from ideation and concept validation to market launch ensuring our products not only meet but anticipate market demand. Acting … as the bridge between Product Management, Sales, and Marketing, youll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, youll combine strategic vision, analytical insight, and data-driven decision-making to deliver measurable business outcomes and shape the future of MHRs … product strategy. Your Team Youll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where youll foster a culture of accountability, creativity, and continuous More ❯

Location: London, Tunbridge Wells, and remote working as the business requires Purpose of the Role The Customer Success Executive supports PEGO's mission to deliver measurable value to clients by strengthening engagement, retention, and growth. This role focuses on building trusted client relationships, evidencing ROI through data and insights, and ensuring PEGO is embedded as a daily … s · Client Advocacy – Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes … and relationship-building skills, with the ability to engage clients from site level to executive stakeholders · Excellent communication, presentation and negotiation skills. · Experience working with KPIs such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is More ❯

can find all the relevant information in the description below. As Product Innovation Director at MHR, you'll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. You'll own the full innovation lifecycle from ideation and concept validation to market launch ensuring … our products not only meet but anticipate market demand. Acting as the bridge between Product Management, Sales, and Marketing, you'll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, you'll combine strategic vision, analytical insight, and data-driven decision … product strategy. Your Team You'll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where you'll foster a culture of accountability, creativity More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to £65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor s degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

a fast-growing technology company transforming how people move, pay, and connect across transport and mobility networks. This is a critical executive appointment, with full responsibility for commercial performance, customer delivery, and organisational leadership. The UK business generates over $60 million annually and is entering its next phase of expansion. About Us We build and operate intelligent technology that … Your Impact As General Manager, you'll take full ownership of the UK business - leading strategy, commercial growth, and operational delivery. You'll inspire cross-functional teams, strengthen key customer relationships, and build the foundations for sustainable scale. You'll have the platform and autonomy to make strategic decisions while being part of a global leadership group driving innovation … Senior leadership experience with full P&L accountability in a scaling tech, SaaS, payments, or mobility environment. Deep understanding of enterprise and B2B sales, contract structures, and long-term customer partnerships. Track record of building and scaling cross-functional delivery and commercial teams. Proven ability to improve customer satisfaction, retention, and service excellence. Success in leading More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯