26 to 50 of 170 Customer Retention Jobs in the UK excluding London

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. YOUR … SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication More ❯

sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Clients commercial offering. The ideal candidate will … enabled business service. Experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to demonstrate the ability to analyse More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core values More ❯

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels … including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions … to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You’ll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

installation, and troubleshooting. To be successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet for job reporting. You will … also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention and increases profitability. Key requirements Field Service experience within mechanical electrical environment preferable. IT skills (Proficient in mobile device/tablet use). Ability to troubleshoot, i.e. repair equipment. Positive can More ❯

products and solutions. The client experience function is responsible for delivering the following outcomes. Responsible for improving user onboarding time and experience. Facilitating product adoption through established relationships. Increase customer retention through relationship focused client management. Increase customer satisfaction through product adoption and post adoption support. Essential Skills & Experience: Requires a strong background in credit reporting … or related industry, typically with 3 or more years' in-depth experience. Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision Empathy to … pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model. Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the … customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud More ❯

knack for turning data into actionable insights.If this sounds like the role for you, we'd love to hear from you! Responsibilities* You will be passionate about ensuring the customer receives the right message at the right time, with a focus on optimizing existing triggered email campaigns, as well as developing and launching new ones. * Deliver all promotional and … You will deliver increased personalisation, segmentation and relevancy in all emails.* Ensure all emails are scheduled and delivered to brief.* Maintain lifecycle communication programmes to drive continuous improvements to customer retention and lifetime value.* Proofread emails for clarity, grammar and spelling.* Deliver the monthly customer email newsletters, offering a range of content across our group services. … organisation skills.* An acute eye for detail.* Strong commercial awareness and trading focus.* Have an understanding of segmentation and personalisation and how these practices might be used in improving customer communications.* Able to manage time effectively and to prioritise actions. More ❯

Account Manager to join a leading UK-based EdTech organisation. In this role, you’ll manage relationships with schools and multi-academy trusts across the West of England , driving customer satisfaction, growth, and retention. You’ll act as the primary commercial contact for your portfolio, working closely with internal teams to ensure customers gain maximum value from our products … that combines strategic account management, consultative selling, and partnership development. Key Responsibilities Manage and develop relationships across a portfolio of schools and trusts, engaging with senior leadership teams. Drive customer retention, renewals, and upsell opportunities. Deliver effective client presentations and regular business reviews. Plan and execute sales campaigns, tracking progress against goals. Collaborate with internal teams. Marketing … Product, Support, and Finance, to enhance the customer experience. Use CRM and reporting tools to manage your pipeline and forecast accurately. Provide insights on market trends, customer needs, and competitor activity. What We’re Looking For Proven experience in Account Management or Business Development , within EdTech. Strong territory management and consultative sales skills. Excellent communication and relationship-building More ❯

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to understand … customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … focus on delivering value to customers while driving growth for the business. Key responsibilities include: Supporting the development of pricing strategies and propositions for digital and print subscriptions. Analysing customer data to understand engagement, retention, and lifetime value. Collaborating with commercial, finance, and marketing teams to evaluate business impact and inform decision-making. Providing insight into pricing More ❯

AI & Data Management Location: Bracknell Hybrid (2 days per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (2 days per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

AI & Data Management Location: Bracknell Hybrid (1 day per week in the office) Are you a QA/Automation Tester with Appium experience, looking to move into a more customer success/sales-focused role? If so, please read on as this is the perfect opportunity for you! Our client are one of the most impressive software companies, that … Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about: The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you’ll do: Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and … Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

regardless of their maturity. About The Role The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You'll be managing UK-based renewals, ensuring timely processing, documentation, and approvals. The role encompasses various operational domains - such as … invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience. A core focus will be serving as the primary point of contact for customer inquiries regarding billing … the resolution of disputes with internal teams, ensuring effective communication and prompt results. Role Requirements Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles. Knowledge of UK-based renewal processes and regulatory requirements would be advantageous. What Makes Us Great Six Degrees has been More ❯

Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

Java, JavaScript or Python. Risk Mitigation : You'll be able to address Risk from an early stage, helping create action plans to reduce this risk, which in turn improves Customer Retention . You will partner the customer and help them along their journey, allowing them to hit their customer goals and milestones, providing a good More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯