26 to 50 of 76 Customer Retention Jobs in the UK excluding London

month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue … performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: Insight generation: You will have access to a strong pool ...

thrives in a fast-paced, strategic, and hands-on environment. You'll shape the marketing strategy, develop campaigns that drive revenue and retention, and oversee content, brand, partner marketing and events. You'll also manage and develop a Marketing Assistant while working closely with Sales, Procurement, Product … Role Driving Revenue & Retention Build and execute integrated campaigns that generate qualified leads. Lead Account-Based Marketing programmes targeting priority accounts. Develop customer retention, lifecycle and upsell campaigns for a digital platform. Own the marketing funnel and improve conversion rates at every stage. Content & Brand ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You'll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

ambassador for the company and be a regular contact for new and existing customers You will be retaining and growing existing customer base through retention and up-sales. THE ROLE We’re looking for a Senior Customer Success Manager to help retain and grow our existing … customers as the business scales. This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. You’ll own a portfolio of customers using multiple products and ensure they ...

full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. ...

remote. Key Responsibilities Deliver high quality Salesforce solutions using an agile, sprint-based approach, owning solution design, configuration, and deployment end to end. Lead customer engagement through workshops, sprint ceremonies, and solution playback sessions, acting as a trusted advisor throughout delivery. Scope and document customer requirements, producing clear … business goals, budget, and scalability. Collaborate with internal teams to ensure successful delivery, quality assurance, accurate time management, and effective handover to support. Support customer retention and growth by demonstrating value, contributing to renewals, and identifying opportunities for expanded engagement. The ideal Candidate will possess: Strong Salesforce ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

product data management for customers operating at global scale. The company operates a subscription-based recurring revenue model with strong gross margins and high customer retention. The business has scaled to approximately 80+ employees (with continued growth planned) and supports 150+ customers globally. Since inception in the mid 2010s ...

achieve desired win rates. Build strategic relationships with consultants, prospects, clients, and the sector at large. Develop a deep understanding of market and customer trends taking a consultative selling approach to better identify client pain and needs in advance of procurement processes. Work closely with stakeholders to influence … customer journey, routes to market and industry perception at large. Acting as an ambassador for the Group, engaging with stakeholders at the highest level, including presenting keynote speeches at industry conferences and round table events, awards and other public events to maximise visibility to support the brand Lead ...

measured on impact - the core objective is to level up the brand, support campaigns with high-quality assets, and deliver product explainers that improve customer retention and engagement. Youll bring current best practice and emerging trends in design, motion and channel formats, turning them into measurable wins. … Transform outdated PDF guidelines into a living Figma brand system (foundations, components, tokens, and motion rules) and a downloadable brand kit. Motion & Video: Produce customer testimonials, product explainers/how-tos, motion graphics, screen-capture sequences, lower thirds, titles, captions/subtitles, and light colour/audio polish; create ...

measured on impact - the core objective is to level up the brand, support campaigns with high-quality assets, and deliver product explainers that improve customer retention and engagement. Youll bring current best practice and emerging trends in design, motion and channel formats, turning them into measurable wins. … Transform outdated PDF guidelines into a living Figma brand system (foundations, components, tokens, and motion rules) and a downloadable brand kit. Motion & Video: Produce customer testimonials, product explainers/how-tos, motion graphics, screen-capture sequences, lower thirds, titles, captions/subtitles, and light colour/audio polish; create ...

measured on impact - the core objective is to level up the brand, support campaigns with high-quality assets, and deliver product explainers that improve customer retention and engagement. You’ll bring current best practice and emerging trends in design, motion and channel formats, turning them into measurable … Transform outdated PDF guidelines into a living Figma brand system (foundations, components, tokens, and motion rules) and a downloadable brand kit. Motion & Video: Produce customer testimonials, product explainers/how-to’s, motion graphics, screen-capture sequences, lower thirds, titles, captions/subtitles, and light colour/audio polish ...

assessment. This role will own the full sales cycle, develop pricing/licensing strategies, deliver tailored demos, and act as the voice of the customer to influence future product development. Ideal for a consultative seller with experience in environmental software or technical SaaS solutions. Ideal Candidate Proven B2B SaaS … deliver engaging product demonstrations to technical and non-technical audiences. Commercial acumen in pricing, licensing and recurring revenue models. Experience influencing product roadmap through customer feedback. Self-motivated, consultative approach with excellent relationship-building skills. Business Development Manager Environmental Software (SaaS) Key Responsibilities Own the sales lifecycle: lead generation ...

well-established UK manufacturer with a strong reputation for quality and innovation. As part of continued growth, they are looking to appoint a Customer Success Manager to strengthen their commercial function and elevate the customer experience.This is a pivotal role focused on customer satisfaction, retention … support. The Role Act as the primary post-sale point of contact for a portfolio of UK customers Manage smooth onboarding, delivery, and ongoing customer support Build trusted, long-term customer relationships Proactively resolve IoT/software-related issues and manage expectations Identify opportunities for repeat business ...

productivity. Drive Operational Excellence & Enablement: Ensure the provision of a comprehensive, reliable, and user-centric IT service that fully equips all colleagues to exceed customer expectations. Lead Technology Innovation & Investment: Anticipate future needs, develop a prioritised roadmap of change, and ensure all technology investments deliver a clear return ...

leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business-critical customers. Ensure ...

sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. ...

performance, and execution. Oversee service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. … Senior leadership experience within an MSP or IT services environment. Strong understanding of managed IT, cloud, and infrastructure services. Proven record balancing operational stability, customer outcomes, and business growth. Commercially aware, strategic, and delivery-focused. Offer Senior leadership influence in a growing MSP. Competitive package (£60k-£80k) plus share ...

managed IT Support, Cyber Security, Microsoft Cloud services and transformation projects. Achieve and maintain KPI’s across revenue generation (upfront and recurring) and client retention To generate leads within set KPI’s for other divisions including telephony, connectivity, mobile & energy To support senior leadership with proper opportunity/ ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

clear, actionable insights that drive commercial value. Analyse large and complex datasets to quantify the impact of marketing investment on key outcomes such as customer acquisition, retention, and engagement. Apply a range of data science techniques - including regression, machine learning, and time-series modelling - to generate insights ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

plans. Lead platform selection, implementation, onboarding and long-term platform management. Present strategic recommendations, progress and performance updates to board-level stakeholders. Commercial Growth & Customer Experience Drive revenue growth through conversion optimisation, customer acquisition and retention strategies. Design and deliver best-in-class digital customer journeys across all touchpoints. Lead website and app roadmaps focused on making the customers job easier. Champion data-driven personalisation, content strategy and customer engagement initiatives. Digital Enablement & Operations Design and implement adoption strategies transitioning customers from traditional offline sales to self-service, EDI, punchout and integrated solutions. ...

full right to work to apply* ABOUT THE BUSINESS This established, pure-play CRM agency has close to 30 years' experience delivering data-led customer engagement and retention programmes for some of the UK's most recognisable brands. Following a recent international acquisition, the agency is entering … client care on a large, complex account within a regulated environment. Provide strategic support, ensuring campaigns and activity align with broader customer and brand objectives. Work closely with internal teams delivering execution across direct marketing and email. Act as a consistent, reliable client contact, maintaining momentum and quality across ...

driving measurable value for our customers and ensuring that value is clearly defined, articulated, and realised across every stage of the product and customer journey. As a Product Marketing Executive, you will be part of the function that aligns Product, Sales, Marketing, and Customer Success around a shared … articulate the measurable value our products deliver, from efficiency and compliance gains to cost savings and safety improvements. Collaborate with Product Managers to integrate customer metrics and value creation frameworks into product strategy before build and release. Audit and retrofit existing value propositions to ensure every product is underpinned ...