26 to 50 of 122 Customer Retention Jobs in the UK excluding London

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As the Team Leader, you will manage a team of Account Managers, providing coaching, guidance, and performance oversight while maintaining a personal portfolio of key accounts. You will … play a pivotal role in driving customer satisfaction, retention, and upsell opportunities across our IT managed services portfolio. Experience Lead, mentor, and develop a team of Account Managers, ensuring they meet and exceed individual and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive … customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and growth strategies in line with company objectives. Track, analyse, and report on team performance, pipeline, and customer success metrics. Support the More ❯

sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Clients commercial offering. The ideal candidate will … enabled business service. Experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to demonstrate the ability to analyse More ❯

programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills … 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training … solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver … customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first More ❯

a skilled and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and advanced experience as applications More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

targets and expand market share. Work alongside the product management teams to help collect market research, to provide feedback across the core product pillars informing on market trends and customer demand. To work with the marketing teams to help tailor marketing campaigns and collateral, often built from customer success stories. To work alongside the sales and customer success teams to help collaborate with the customer base to ensure user adoption and utilisation of the services deployed To build effective relationships with key partners to help drive demand generation and to better service the shared customer base. To help serve as a subject matter expert to help establish them as a trusted advisor in the … and verbal) Character: Self-starter mentality with a proven ability to thrive in a fast-paced, high-growth, and collaborative environment. Key Measures of Success Performance against fiscal targets Customer retention rate Execution against Go to market plans. Customer satisfaction survey. Peer feedback More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a … quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts (including a team lead) to deliver exceptional customer service Manage the day-to-day helpdesk operations, ensuring SLAs More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

This is an exciting opportunity to join a growing business within the insurance and consultancy services industry , where you will be responsible for driving online sales performance, optimising the customer journey, and ensuring an exceptional digital experience. Key Responsibilities: Manage and enhance the full e-commerce sales funnel, ensuring a seamless online customer journey. Implement conversion rate optimisation … CRO) strategies using A/B testing, analytics, and customer insights. Collaborate with developers and designers to deliver a mobile-optimised and engaging digital experience. Monitor KPIs including conversion rates, traffic, and acquisition costs to inform strategy. Partner with Marketing and Sales teams to ensure consistency across digital platforms, content, and customer retention strategies. About You More ❯

compliance regulations Day-to-day website management including content updates, price changes, site troubleshooting and promotional activity Review and report on website performance and trading activity including conversion rates, customer retention, AOV and daily traffic Use analytical tools to understand customer behaviour and optimise the on-line customer journey Identify trends and opportunities to keep More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate and More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as a … C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some of the groups largest and most valued customers. You'll … also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

brands and supercharge them. What you’ll be doing: You’ll be responsible for the full end-to-end performance of the business, from product strategy, revenue growth and customer retention to operational delivery and innovation. This includes: Developing and delivering a clear growth strategy in line with wider group goals Leading and inspiring cross-functional teams … operations, product and development Owning the P&L and driving performance against key financial targets (including Rule of 40) Identifying market trends and evolving our value proposition to meet customer needs Working with central product and marketing teams to shape go-to-market strategies Representing the brands at external events and forging strong partnerships Championing team development, accountability, and … a strong culture of leadership development. We’re looking for someone who: Has a strong commercial background and proven track record of owning and growing a P&L Is customer centric with experience in shaping strategy around customer and market demands Brings leadership experience across multiple functions within software, SaaS, or payments Is both a strategic thinker and More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive messaging … Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience using More ❯

our HubSpot CRM platform within the Doordrop Media team in Marlow. This is a hands-on, strategic role where youll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness. About the Role What Youll Do Act as the primary HubSpot administrator , managing access, system health, integrations, and configurations, and keep up to … recommend improvements to maximise platform value. Maintain data accuracy and governance , including imports, deduplication, cleaning, and property management. Design, build, and optimise workflows, automations, and chat sequences to streamline customer journeys across Marketing, Sales, and Service. Create and maintain reports and dashboards , providing insights that improve sales, marketing, and service performance. Train, support, and coach teams on best practices More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Support to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

At Eurobase, we’re passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors . We’re now looking for a dynamic Head of Customer Support to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey. In this pivotal role, you’ll take ownership … of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You’ll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation. What you’ll be doing: Designing and delivering a clear customer success vision and strategy Leading, mentoring, and developing a … high-performing customer success team Acting as a trusted partner and executive sponsor for key clients Driving customer adoption, retention, and expansion within reinsurance and financial services Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap Embedding a customer first culture across Eurobase What we’re looking for: Proven leadership in More ❯

HubSpot CRM platform within the Door drop Media team in Marlow. This is a hands-on, strategic role where youll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness. About the Role What Youll D0 Act as the primary HubSpot administrator , managing access, integrations, configurations, and overall system health. Keep up to More ❯

grade 4 (Essential) About the Employer VAUGHAN DATA SYSTEMS LTD Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps … leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for building More ❯