76 to 100 of 170 Customer Retention Jobs in the UK excluding London

space as they invest heavily in their data strategy. As the Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

opportunities Conduct regular business reviews with clients and resellers Cross-sell and up-sell products and services to maximise account value Own the renewal process and ensure strong client retention Proactively manage churn risk for key products Collaborate across departments to ensure delivery exceeds client expectations Communicate clearly with clients, resolving issues quickly and professionally ?? What Were Looking More ❯

managing and growing a portfolio of existing B2B clients through all stages of their audio-visual (AV) solutions. This is a proactive sales and relationship management role, focused on customer retention, opportunity development, and revenue generation The Sales Account Manager must be IT savvy and client solution orientated. You must have the ability to deliver a product … Manager will participate in the following, but not limited to: Nurture strong relationships with existing customers and key decision-makers Conduct regular account reviews to uncover growth opportunities Understand customer needs and align solutions accordingly Work closely with external sales and technical teams to deliver exceptional service Meet and exceed sales targets across designated accounts Identify and pursue upsell … and cross-sell opportunities Prepare compelling quotations and follow up to close business Negotiate pricing and terms with confidence Deliver high standards of customer care and responsiveness Manage inquiries and resolve issues efficiently The successful candidate will have proven B2B sales or account management experience, ideally within a technical or solution focussed environment; corporate, retail or education sectors. You More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting More ❯

services. CRM & Pipeline Management Maintain and regularly update the CRM system to track leads, pipeline status, quotations, and opportunities. Monitor conversion rates and forecast sales performance. Account Management & Client Retention Serve as the main liaison for clients; ensure service satisfaction and identify upsell opportunities. Foster long-term relationships to encourage repeat business and referrals. Regulatory Compliance & Technical Oversight More ❯

new business opportunities within the Transport and Warehousing sectors across the UK. Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention. Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence. Prepare and deliver professional presentations, proposals, and tender submissions. Represent More ❯

targeting potential clients in the trade market. Quote and negotiate terms with new business prospects to secure profitable sales contracts. Manage and grow existing accounts, ensuring high levels of customer satisfaction and retention. Build and maintain strong relationships with customers, suppliers, and internal teams. Develop and execute sales strategies to achieve business growth and sales targets. Provide after-sales More ❯

Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary : Starting from £37k (depending on experience) Application Deadline : NOW CLOSED FOR APPLICATIONS Location : Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a … STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they … members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

independently and as part of a team. Identify and develop new business opportunities within the environmental and sustainability sectors. Manage and nurture existing client accounts, ensuring high levels of customer satisfaction and retention. Present and promote subscription-based solutions, demonstrating their benefits aligned with environmental goals. Build long-term relationships with clients to foster trust and open dialogue about More ❯

independently and as part of a team. Identify and develop new business opportunities within the environmental and sustainability sectors. Manage and nurture existing client accounts, ensuring high levels of customer satisfaction and retention. Present and promote subscription-based solutions, demonstrating their benefits aligned with environmental goals. Build long-term relationships with clients to foster trust and open dialogue about More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high … quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with … and deliver business value. Champion agile principles and operational best practices to drive efficient and scalable product delivery. Operational Management Oversee end-to-end product delivery, ensuring initiatives meet customer needs, regulatory requirements, and commercial goals. Translate high-level business objectives into actionable product OKRs and measurable success metrics. Manage backlog prioritisation, sprint planning, and capacity planning across product More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯