76 to 100 of 162 Customer Retention Jobs in the UK excluding London

you are working in lockstep with our overarching business strategy whilst delivering best in class client servicing. This includes protecting existing revenue via client retention and driving growth through channel growth and innovative product adoption. This is a 12 months fixed term maternity cover. Responsibilities Revenue growth - A More ❯

the ecommerce site Lead on Shopify platform management – including integrations, custom functionality, and backend optimisation Identify and implement opportunities to increase conversion, AOV, and customer retention Collaborate with development, marketing, content, and design teams to deliver high-performing campaigns and launches Use data to drive decisions and … implement CRO strategies across all stages of the customer journey Who we’re looking for: Deep technical expertise with Shopify and Shopify Plus – this is non-negotiable Proven experience in ecommerce trading, ideally within fashion, lifestyle, or luxury sectors Strong analytical mindset – confident using GA4, Klaviyo, Hotjar, or similar More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI, development More ❯

market reach through strong partnerships, and spearheading the launch of new products. Additionally, this role will involve developing and nurturing deep relationships with senior customer stakeholders to ensure continued success and growth in the market. The company: Operating for nearly 30 years, they develop software solutions for a well … across the business and products. The role will require you to build and nurture strong relationships with key customers and strategic partners, ensuring both customer retention and the expansion of market reach. Key to your success will be your ability to support business development activities, including crafting … highly beneficial ** Strong commercial and financial acumen, with experience managing P&L, budgets, and forecasting ** Ability to Build and maintain strong relationships with senior customer stakeholders ** Ability to define and execute the product strategy and roadmap in collaboration with the product and development teams, ensuring alignment with market demands More ❯

market reach through strong partnerships, and spearheading the launch of new products. Additionally, this role will involve developing and nurturing deep relationships with senior customer stakeholders to ensure continued success and growth in the market. The company: Operating for nearly 30 years, they develop software solutions for a well … across the business and products. The role will require you to build and nurture strong relationships with key customers and strategic partners, ensuring both customer retention and the expansion of market reach. Key to your success will be your ability to support business development activities, including crafting … highly beneficial Strong commercial and financial acumen, with experience managing P&L, budgets, and forecasting Ability to build and maintain strong relationships with senior customer stakeholders Ability to define and execute the product strategy and roadmap in collaboration with the product and development teams, ensuring alignment with market demands More ❯

want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel. We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate. We … a HQ in central Brighton which is available for collaborative working and in-person meet-ups. About the role We're looking for a customer oriented Engineering Manager to guide and further develop our engineers across our cross functional product squads within our Health alliance. You will be responsible More ❯

more… WHAT WILL YOU BE DOING? You'll play a vital role in ensuring our data is clean, enriched, and ready to power campaigns, customer retention, sales, and product strategy. Reporting to the Senior Data Analyst, you'll work closely with teams across the business to monitor More ❯

more WHAT WILL YOU BE DOING? You'll play a vital role in ensuring our data is clean, enriched, and ready to power campaigns, customer retention, sales, and product strategy. Reporting to the Senior Data Analyst, you'll work closely with teams across the business to monitor More ❯

Channel modelling: Develop and oversee robust analytical models to assess and optimise performance across diverse sales channels, with a strong focus on subscription dynamics, customer retention, and revenue forecasting. Long-Term Strategy- Collaborate closely with the CEO to define and refine the company’s long-term vision More ❯

sales pipeline to achieve and exceed revenue targets. Collaborate with our Global Sales Team to maximize sales and ensure client retention. Represent Instem at customer meetings, trade shows, and events as required. Maintain accurate records and updates in Salesforce or equivalent CRM systems. Partner with our Operations Team to More ❯

Renewals Team Leader , you will manage and support a team of Renewals Account Managers, ensuring they meet targets, deliver exceptional client service, and drive customer retention. Alongside your leadership duties, you'll also manage your own pipeline of high-value renewal clients, helping to set the standard for performance More ❯

more. Leverage existing contacts and build new relationships within IT services and technology deployment. Collaborate with account managers and internal teams to support client retention and growth. Conduct site surveys and work closely with technical specialists to scope projects accurately. Manage your sales pipeline with minimal supervision, demonstrating More ❯

meet both business and legal requirements. Expand and enhance our portfolio of digital engagement tools, including rewards, credits, digital wallets, and subscriptions, to drive customer loyalty and retention. Define and execute a clear technical roadmap in close collaboration with senior leaders across engineering, product, and business teams. Champion engineering More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and … personalised experiences. Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality … and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative More ❯

enable our sales team. You’ll own the strategy and execution across all our core content types, working closely with the marketing, sales, and customer success teams to drive measurable impact across the funnel. You’ll report to the Head of Comms & Marketing and work alongside our Digital Marketing … be responsible for: Own the messaging frameworks and content strategy and execution - Develop and deliver content that establishes brand authority in core markets, supports customer acquisition, engagement, retention, and expansion. Produce and manage a broad range of content - Includes website content (landing pages, messaging updates), blogs, ebooks … studies, videos, internal comms, marketing emails, and LinkedIn posts. Collaborate across teams - Work closely with the Digital Marketing Strategist, Events & Community Manager, Sales, and Customer Success teams to ensure content supports broader marketing and sales objectives. Lead content initiatives for webinars and community engagement - Collaborate with the Events Manager More ❯

local sole traders to national organisations. By offering a human face to web design, and ensuring high standards of service, they enjoy exceptional client retention and cu... WHJS1_UKTJ More ❯

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic JOB PURPOSE We More ❯

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯

and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer’s needs, the competitive landscape, industry trends, and business value to the company. Their … and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs … and business objectives as supported by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product More ❯

In addition to developing new business and maximise sales through pro-active visits. Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/… new business everyday through outbound telesales activity Identifying opportunity to quote and send the same day Proactively increasing the product range sold into each customer Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer Achieving an initial gross … to multitask, be organised, agree priorities and meet deadlines The ability to adapt to change Excellent verbal and written communication skills Sound knowledge of customer base, customer needs and sales cycle an advantage Knowledge of the Office Supplies industry or FMCG Marketplace is preferable. More ❯

In addition to developing new business and maximise sales through pro-active visits. Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/… new business everyday through outbound telesales activity Identifying opportunity to quote and send the same day Proactively increasing the product range sold into each customer Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer Achieving an initial gross … to multitask, be organised, agree priorities and meet deadlines The ability to adapt to change Excellent verbal and written communication skills Sound knowledge of customer base, customer needs and sales cycle an advantage Knowledge of the Office Supplies industry or FMCG Marketplace is preferable. More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … group of mid-market client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Drive client retention, renewals, upsells and client satisfaction. Deliver CSPs to clients when appropriate, highlighting their successes and areas for development & improvement with the platform. Prepare More ❯

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role … you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired More ❯