1 to 25 of 555 ITSM Jobs in the UK excluding London

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

Notification Service (APNs), and Intune for cross‐platform device management. Advanced troubleshooting skills across Windows, macOS, Linux, iOS, and Android platforms. Deep expertise in ITSM platforms (e.g., ServiceNow, Jira Service Management) and enterprise infrastructure. Strong scripting and automation skills (e.g., PowerShell, Bash, Python) for operational efficiency and process optimization. Practical ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

regular review/updates* Executive user support to key stakeholders and senior management.* Managing escalated Incidents and requests via our IT service management tool ServiceNow* Advanced IT troubleshooting skills, and analytical triage/support* Owning unresolved Issues and liaising/delegating tasks to relevant technology teams.* Escalating wider-impacting support ...

team. Experience supporting enterprise business applications. Experience working in a multi-tier support model (1st, 2nd and 3rd line support).Strong understanding of IT Service Management principles. Experience managing operational service performance and SLAs. Experience dealing with business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

ability to manage multiple tasks independently while maintaining service quality. Strong communication and interpersonal skills with high user empathy. Solid experience with ServiceNow and ITSM practices. Knowledge of ITIL framework. PowerShell scripting familiarity. Experience supporting BYOD and mobile device configurations via Intune. Microsoft MCP/MCSA or relevant specialist certifications. ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year ...

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven experience working on: At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee 'moments ...

Systems Architect/Technical Lead EDI Systems Developer SAP and Enterprise Application teams Enterprise Architecture and Information Security Project Management Office and IT Service Management Commercial, Supply Chain, Logistics, Finance and Customer Service teams Customers and suppliers Third-party logistics providers EDI service providers Integration partners Software vendors Role Requirements ...

device security and modern workplace technologies Experience packaging, deploying and supporting enterprise applications Experience supporting device lifecycle and asset management processes Familiarity with IT Service Management processes and platforms such as ServiceNow Experience working within security and compliance frameworks such as ISO27001 and Cyber Essentials Strong troubleshooting and analytical skills ...

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

data analysis and visualisation tools (Power BI strongly preferred) Understanding of user analytics, engagement metrics, and KPI development Familiarity with ticketing systems and IT service management platforms Basic understanding of AI technologies and their business applications Knowledge of data governance, compliance principles, and audit trail management Competency in Excel ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

packaging and deployment experience. ·Strong troubleshooting, escalation management and root cause analysis skills. ·Experience working within Incident, Change and Problem Management processes. ·Experience using ITSM platforms such as Freshservice, ServiceNow or similar. ·Knowledge of endpoint security concepts and Microsoft security technologies. ·PowerShell scripting experience for administration and automation. ·Excellent troubleshooting ...

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

troubleshooting, maintenance and repairs.* Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments ...

work in a team-oriented environment Windows-based application support experience Desirable Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...