126 to 150 of 632 ITSM Jobs in the UK excluding London

secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated, safety ...

supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments Cloud or enterprise ...

Security Hosting: Windows & Linux OS fundamentals Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure Additional Competency Good understanding of IT Service Management Principles #J-18808-Ljbffr ...

document management systems (DMS), version control standards, and metadata frameworks. Experience with configuration management and Module Breakdown Structures (MBS). Understanding of IT service management frameworks (e.g., ITIL) and their relationship to IPR obligations preferred. Skills requirement: Excellent communication and stakeholder engagement abilities. Ability to engage effectively with both technical ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What youll bring Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms. Ability ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## ## What you’ll bring* Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

Microsoft Azure), CI/CD pipelines, and automated deployment practices. Operational Tooling & Observability: Strong background in monitoring, observability, automated operational tooling, and IT service management platforms such as ServiceNow. Modernization & Analytics: Proven experience modernizing legacy integrations, reducing technical debt, and leveraging reporting or analytics technologies like Power BI. Additional Information ...

ServiceNow integrations, APIs, and web services. Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly, and take ownership ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based … first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents ...

partners to account for delivery. Working knowledge of monitoring and observability tools (e.g. Dynatrace, Splunk, Grafana, ServiceNow ITOM). Experience with ServiceNow or comparable ITSM tooling as an operational user and leader. Working Conditions 24/7 rotating shift pattern, typically including: Day shifts Night shifts Weekends Bank Holidays ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

role would suit an experienced IT Service Delivery Manager, IT Operations Manager or IT Support Manager who combines strong people leadership with structured IT service management experience. THE ROLE You will be responsible for: Leading the day-to-day delivery and performance of service desk, field-support and end-user ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

analytical skills to resolve technical problems. Create and maintain technical documentation, user guides, and troubleshooting resources. Manage incidents and service requests through established IT service management processes, ensuring accurate logging, tracking, escalation, resolution, and closure. Deliver first-line service desk support and end-user assistance across Microsoft technologies and business ...

fast paced role, so ideal for someone who can learn quickly, be organised and able to prioritise work effectively. The role involves; Using our ITSM tool Halo to manage requests and ensure SLAs are maintained Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office ...

escalation, including to suppliers, technical specialists or SOC/security monitoring functions where required. We require someone that: Has a good understanding of IT service management practices, including incident, request, change and problem management, using ITIL-based or equivalent service management approaches. Has the ability to assess the impact ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

grounding in hardware, software, and basic network troubleshooting Familiarity with Active Directory covering user and group administration, plus practical exposure to at least one ITSM platform such as Freshservice, ServiceNow, or Jira Service Management Strong written and verbal communication skills, a sharp eye for detail, and the confidence to manage ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

performance risks and drive improvements through trend analysis and escalation KEY SKILLS AND EXPERIENCE Essential Minimum of 5 years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environments Strong knowledge of ITIL principles, SLA management, and service governance processes Demonstrated experience ...

Experience in an IT support or service desk role. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Knowledge of IT service management principles (ITIL desirable). A team player with a proactive and continuous improvement mindset. Ideal for someone who enjoys solving technical problems, supporting users ...

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing and revenue collection systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...