126 to 150 of 359 ITSM Jobs in the UK excluding London

and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction for the SIAM function, including accountability for Service Design, and overarching policies, standards and processes. Collaborate with SIAM process owners … to identify and prioritise opportunities to improve service and customer experience. Oversee technology and service design, tooling developments and operations and roadmap ownership for all SIAM Tooling (including Helix ITSM), aligning to strategic priorities and customer needs. Process, standards and governance ownership for SIAM Reporting, Discovery/Observability, CMDB, ITSM/Business Workflows, Service Data and required integrations, driving their … team, ensuring alignment with enterprise principles, strategic goals, and transformation programmes. Foster a high-performance culture focused on collaboration, accountability, and service excellence. PERSONAL PROFILE Strong experience in IT Service Management, including service design, process ownership, or governance within complex environments. Demonstrable experience defining and embedding service-related policies, standards, and processes across teams or suppliers. Proven ability to lead More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability to drive process improvements across the organization Key Responsibilities: Collaboration … managers to understand their processes, challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with the ITSM Systems Manager and … ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful More ❯

Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful in this role • IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project More ❯

at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and … robust BCP and DR plans for critical services. Manage Vendor Performance: Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings. Own the Tools: Ensure ITSM tooling is modern, effective, and supports service objectives. Inspire and Lead: Build a high-performing team culture, nurturing leadership and specialist talent. Be a Trusted Partner: Act as a senior … Experience & Skills Proven track record in leading IT Service functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skillsable to translate tech into business value Strategic thinker with strong analytical and planning More ❯

bank holiday work, covered across the team on a rota basis. Desirable Skills: KACE Systems Management Appliance experience. KACE Cloud Mobile Device Manager. Basic SharePoint Online administration. BMC Helix ITSM Service Desk. Experience delivering end-user training. Benefits: Competitive salary and benefits package. Hybrid working model allowing flexibility. Opportunities for professional growth and development. To apply for the IT Technical More ❯

Managing and optimizing server performance, dealing desk plugins, symbols, and routing configurations. Hands-on experience managing Windows, Microsoft365, Active Directory, MetaTrader and networking protocols. Experience leading IT service management (ITSM) and IT governance frameworks (e.g., ITIL, COBIT). Strong vendor management experience for IT procurement and third-party integrations. Personal Attributes Strategic thinker with the ability to align IT initiatives More ❯

and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and … this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based More ❯

Central London - 3 days per week on-site | Up to £750/day Join a financial services client of ours as a ServiceNow Project Manager to lead a strategic ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management … processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/ More ❯

re looking for someone with: Proven experience of senior IT leadership within complex enterprise-scale environments, ideally in higher education or non-profit sectors. Significant experience in efficient IT Service Management within complex enterprise environments, using best practices and horizon-scanning for relevant opportunities to improve. Outstanding leadership skills with evidence of successfully building, motivating, and managing diverse teams. Comprehensive More ❯

SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯

Windows/macOS/iOS) Networking fundamentals (VLAN, VPN, TCP/IP, DNS, switches, firewalls) Audio-visual solutions in educational settings Experience with MIS, safeguarding tools, VOIP, and IT service management frameworks (ITIL) is a plus. A self-starter mindset with a desire for continuous learning and improvement. Please note: An enhanced DBS check will be required for this role More ❯

SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as More ❯

to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

onsite and off-site Ridge employees Based at our Bristol City Centre office with occasional travel to other client sites Responding to incidents and requests logged in a modern ITSM system, responding, and resolving tickets in line with the companys SLAs Diagnose and resolve hardware and software issues including desktop, telephony, network maintenance, and printing errors, and carry out daily More ❯

and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯

and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯

as is some exposure to Azure. As Support Engineer experience of firewalls, Security Active Directory Migrations or SQL Server as all desirable but not essential. As Support Engineer any ITSM experience or Microsoft certifications are desirable. Essential skills as Service Desk Support Engineer Commutable distance from Stockton-on-Tees Windows (10 & 11) SCCM Office 365 Active Directory Some Azure Desirable … skills as Second Line Support Engineer Microsoft certifications Migrations ITIL ITSM This is an exceptional Service Desk Engineer opportunity to work with a leading company, with exciting projects and longevity on offer. Key skills: Service Desk Engineer M365, SCCM, Windows, Azure, Active Directory, Full time Onsite, Stockton-on-Tees, Outside IR35 More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯

key liaison with internal stakeholders and customers. Contribute to recruitment and onboarding activities. Collaborate with software delivery teams on deployments and technical coordination. Identify opportunities for workflow automation using ITSM tools. Participate in Change Advisory Board (CAB) meetings and contribute to change and release management. What You’ll Bring To be successful as Technical Team Manager , you should have: SC More ❯

track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯