176 to 200 of 334 ITSM Jobs in the UK excluding London

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

and emerging IT&D skills. Preferred working experience in IT&D function. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement More ❯

remote teams. IT Support Engineer job responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access, and onboarding assistance. Perform Windows More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year … fixed-term contract. About the Role As the ITSM and ServiceNow Analyst , you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices. … matter expert for the ServiceNow platform. Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs. Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules. Provide consultative guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯

Identify project risks and implement appropriate mitigation strategies. Maintain accurate project documentation, including plans, schedules, budgets, and reports. Operate the project management section of the IT service management system (ITSM) and Autotask in line with company procedures. Monitor project budgets and report forecasts, variances, and risks to management. Support the continuous improvement of project delivery processes and promote best practice. More ❯

driven Digital Twin, and cutting-edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence, and optimise operations (ITIL/ITSM) across GPA's ecosystem. Key Responsibilities Develop and articulate a forward-thinking digital platform strategy. Collaborate with stakeholders to define and prioritise enterprise system requirements. Work closely with C-level … with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout and adoption of practices for service delivery. What More ❯

expectations. A client-centric mindset, curious about how outsourced services can drive client success A leadership approach that supports people, process, technology, and culture Desirable Experience withAutotaskandServiceNow and other ITSM platforms Based within a commutable distance of Cardiff Who are we? ARO has 25 years' experience in Telecoms and IT services and has a nationwide presence with offices across the More ❯

the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices. Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others. Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules. Provide technical guidance and mentorship to the ServiceNow … understanding of JavaScript, HTML, CSS, and ServiceNow Scripting languages. ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred. Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes. Strong communication, interpersonal, and problem-solving skills, with the ability to interact effectively with technical and non-technical stakeholders. If you are interested in More ❯

/certificate processes. Working knowledge of both Mac OS X and Windows 10/11 environments. Familiarity with basic networking concepts and Wi-Fi security best practices. Understanding of ITSM frameworks including Incident, Problem, and Change Management. Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders. Preferred Experience managing digital signage systems and content platforms. More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Collaboration: Google Workspace, Zoom, Slack Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯

delivery, management, and services across all technology disciplines within the air navigation services environment. This includes Oceanic and Domestic Air Traffic Management, Security, MPLS Network, Operations/Maintenance, IT & Service Management, Project Delivery/Flight Inspection, and Engineering. The IT & Service Management team includes the IT & Service Management Manager, the National IT Operations team, the Enterprise Applications team, the IT More ❯

Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Collaborate with technical teams and senior stakeholders Handle risks, issues, dependencies, and comms Manage budgets and resource forecasts Technical Environment: Microsoft Azure End User Computing Networking and Cyber Security ITSM tools (ServiceNow) Project tools like MS Project, Jira, DevOps, Teams, SharePoint What You'll Need: Strong communicator, clear reporting style Comfortable translating technical speak for the business Able to juggle More ❯

Collaborate with technical teams and senior stakeholders Handle risks, issues, dependencies, and comms Manage budgets and resource forecasts Technical Environment: Microsoft Azure End User Computing Networking and Cyber Security ITSM tools (ServiceNow) Project tools like MS Project, Jira, DevOps, Teams, SharePoint What You’ll Need: Strong communicator, clear reporting style Comfortable translating technical speak for the business Able to juggle More ❯

managed service environment. Experienced in managing multiple third-party suppliers and partners simultaneously Familiar with IT Operational Processes, toolsets and operating standards, e.g. NIST, ISO 22301. ITIL/IT Service Management accreditation. Flexibility, versatility, and resilience to continually work under changing work scenarios. Ready? Good - because we can't wait to see what you can offer. You'll be joining More ❯

remain informed of industry best practices, emerging technologies, and regulatory requirements. To support the operation and management of corporate systems including: Microsoft technologies. Directory and user access management. IT service management and central management platforms. Maintenance and financial systems. Productivity and collaboration suites. Design applications. Network administration portals. Group policy management. Skills & Knowledge: Degree in a relevant ICT discipline. Experience More ❯

attitude with a desire to understand, support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you: We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company More ❯