176 to 200 of 269 ITSM Jobs in the UK excluding London

BDM - IT Services Location: Reading, Berkshire (Office-based) Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Type: Permanent Salary: £26,000 £32,000 basic ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. Youll provide strategic leadership for IT Service Management, overseeing service … required to be considered, however it would be a nice to have to aid in speeding up onboarding. Role: Head of IT Service Management Duration: 6 Months Rate: £600 per day Status: Inside IR35 Location: Milton Keynes Working Practice: 3 days onsite/2 days remote Key Skills: A demonstratable ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/... WKCL1_UKTJ ...

complex data and platform migrations. - Experience managing integration cutovers and API-based architecture. - Telecom OSS transformation experience preferred. - Experience with BMC Helix Discovery, Helix ITSM and related migration tooling. ...

designing enterprise data governance and quality frameworks. - Experience working across complex integration landscapes. - Telecom OSS industry experience preferred. - Experience with BMC Helix Discovery, Helix ITSM and related tooling ...

platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale. KEY RESPONSIBILITIES Platform Architecture & Strategy Define … maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering, and stakeholder change management. Define ...

ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week £680 per day inside IR35 via Umbrella company Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance. Key skills & experience Proven experience … Business Analyst in IT transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability to translate ...

current with developments in automation technologies, RPA platforms, and ITSM best practices. What we’re looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

Essential skills Technical Skills: Experience with application support in a production environment. Knowledge of incident and problem management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow. Understanding of Scripting and automation tools (e.g. PowerShell, Python etc.) Good working knowledge of Microsoft SQL Server, SSAS, SSRS and Jira. ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

sites. Desirable Experience supporting manufacturing, production, logistics, or operational environments. Knowledge of networking fundamentals. Familiarity with Microsoft 365 technologies. Experience using IT Service Management (ITSM) platforms. Exposure to IT infrastructure projects and hardware rollouts. The Package: If successful our client is offering a salary between ...

from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues … guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination ...