176 to 200 of 650 ITSM Jobs in the UK excluding London

home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bank Process and control design and effectiveness (assessment) Change management and project management principles ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

supporting enterprise application architectures across application, database, and infrastructure layers.* Knowledge of platform configuration management, system integration, and environment management.* Experience supporting enterprise IT service management frameworks (incident, problem, change).* Familiarity with technical governance, change management processes, and architecture documentation.* Experience working in Agile delivery environments.This ...

ServiceNow integrations, APIs, and web services. Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly, and take ownership ...

Strong hands-on Major Incident Management experience Proven experience leading high-priority incidents in complex environments Good knowledge of ITIL, Incident Management and ITSM tooling Excellent stakeholder management and communication skills Ability to remain calm, make decisions and take ownership under pressure Experience within large-scale managed services, technology consultancy ...

Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability … fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft ...

role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints, and ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

focused role, supporting enterprise network environments. Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Hands-on experience with incident, problem, request, and major incident management. Understanding of network infrastructure lifecycle management ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

Service Request Management. Cloud service and multi-supplier experience. Experience delivering CSI and service reporting. Jira Service Management, Confluence and Remedy or equivalent ITSM tooling. Strong stakeholder management, communication and documentation skills. If you're interested, please respond with your most up-to-date CV and I will be calling ...

delivery tracking SLA management Incident management Request management Problem management Escalation management Resource planning and workload balancing Operational reporting Backlog management ITIL/IT service management Stakeholder management in a Team Lead capacity Service improvement Desirable Experience supporting enterprise IAM environments SailPoint IdentityIQ SailPoint Identity Security Cloud CyberArk administration ...

need to succeed Previous experience in a 1st Line, Service Desk, Helpdesk or IT Support position Exposure to ServiceNow or a similar ITSM/ticketing environment Familiarity with Microsoft technologies Any experience supporting SAP, Citrix or Azure would be beneficial Good troubleshooting and communication skills What you need ...

methodology. Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox. Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data. ITSM integration: ServiceNow change management, CMDB for network asset tracking. SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES Strong risk assessment ...

under pressure Excellent communication and interpersonal skills Technologies Knowledge and experience in the following will be advantageous. Knowledge of Windows 11, M365 & Active Directory ITSM Tools MS Outlook MS Teams MS Defender iOS/iPhones/iPads Go To Assist, Sharepoint and general PC hardware knowledge for fixes and resolution ...

PLCs) and other applications Experience working in an IT support/help desk services, preferably with experience in providing application maintenance support Proficiency with ITSM and ITIL frameworks, familiarity with incident, problem, change and knowledge management Experience in Software programming languages (e SQL, HTML,XML, C,C#, C+, VB) Experience ...

years' experience within Application Support, Platform Support, IT Support or Service Delivery , with strong hands‐on experience supporting Microsoft Dynamics 365 . Experience across ITSM, incident/problem/change management, Azure DevOps and working with third‐party vendors would be particularly valuable. Exposure to PowerShell, APIs, Splunk, Datadog ...

Strong SQL and database design experience REST API integration Data modelling Reporting and dashboard development KPI design and analytics Strong understanding of CMDB/ITSM concepts Configuration Management and Asset Management knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script ...