201 to 225 of 249 ITSM Jobs in the UK excluding London

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel) Understanding of IT service management frameworks such as ISO 20000/ITSM Experience producing technical design documentation and service artefacts Experience Proven experience supporting, building, and maintaining complex network ...

Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/… across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g, Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

SIAM Service Manager or Head of SIAM Operations for a Permanent organisation within a Consulting Organisation. We are seeking an experienced IT Service Management (ITSM) and Service Operations professional with over 10 years' experience to lead service delivery within a complex, multi-supplier environment. This role is responsible for ensuring … providers operating within a SIAM (Service Integration and Management) model, maintaining high standards of service quality and operational stability. Requirements and Desired Experience: Senior ITSM and Service Operations professional with 10+ years of experience in IT service delivery and operational management Background in large Systems Integrators (SI), Managed Service Providers ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across one or more areas such … packaging. Provide technical support and solutions for staff, pupils and partners, ensuring issues are resolved within agreed service levels. Support a process-focused IT service management approach and contribute technical expertise to projects. Deliver specialist skills across areas such as client and server management, Unix environments, Wintel, security and networking ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes … Info: Role: Senior Service Designer Duration: 6 Months Rate: £475 per day Status: Inside IR35 Working Pattern: HybridLocation: Milton Keynes Key Skills: Background in ITSM roles, including Service Design Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL Collaborative approach to be able to lead ...

IT Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships ...

ITSM Service Manager + Long term project + High security clearance required + Fully onsite in North West + £600 to £700 per day - Inside IR35 + DV Cleared Overview The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. The role … Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead ITSM processes including Incident, Problem, Change and Service Request Management Ensure ...

chance to build structure, improve service delivery and work closely with external technology providers. What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting … link between technology and the wider business What You’ll Bring Experience in IT Service Management or Service Delivery Strong understanding of ITIL frameworks Experience managing third-party vendors or MSPs Exposure to ITSM platforms (ServiceNow, Jira, Halo etc.) Ability to improve processes in a growing organisation What ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

user computing (EUC) support across devices, applications, and user environments Supporting basic network troubleshooting, connectivity issues, and on-site technical queries Working within ITSM processes such as incident, request, and change management Providing customer-facing support to both office and staff, including face-to-face assistance Offering technical guidance … experience with Microsoft 365 administration Strong EUC support experience, covering devices, applications, and user environments Exposure to basic networking (switching, connectivity, troubleshooting) Familiarity with ITSM tools and processes Excellent communication and customer-facing skills The ability to work confidently on site and support clinical teams directly A fast-learning, proactive ...

service transition of new systems into operational support Ensure compliance with government security standards IT Service Delivery Manager (SDM): Essential Skills Experience in IT Service Management within a critical infrastructure, defence, public sector, or highly regulated environment Experience of implementing new/improved processes across IT Service Management lifecycle ITIL ...

functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting … IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration … integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration … integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams, and operate effectively within … large stakeholder environment. The successful candidate will lead the project management of ITSM-related initiatives, ensuring structured delivery, clear communication, and alignment across a wide and varied group of business and technical stakeholders. Key Responsibilities Lead end-to-end project delivery for ITSM/ServiceNow platform enhancements and implementations. Manage ...

issues and provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge … technical experts and non-technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What you’ll need … solutions to customers A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams) What we offer: Involved in varied projects that make a positive impact ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/troubleshooting EVPN/VXLAN … major network vendors. - JNCIS-ENT, JNCIS-DC (preferably JNCIP-DC), JNCIA-SEC Good technical investigation and problem-solving skills. Experience in IT service management and delivery based on ITIL service management standards. Ideally experience of working in a secure environment. Data Centre experience advantageous. Working to high personal standards ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...

remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments … bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration ...