201 to 225 of 260 ITSM Jobs in the UK excluding London

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM ...

while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email … Desk/IT Support/Helpdesk role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations Ability to work effectively under pressure ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

driven software... Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level … keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. ...

Systems Developer (Jira, ITSM) | Outside IR35 - £400-500 LIVERPOOL - HYBRID 3 Months We're looking for a skilled Systems Developer to design, build, and enhance business systems with a focus on Jira Service Management and ITSM. You'll work closely with IT, Operations, and Service Delivery teams to improve workflows … automate processes, and ensure our systems run efficiently and securely.Key Responsibilities Develop and configure business systems, workflows, and integrations. Build integrations between Jira, ITSM, and other enterprise tools. Translate business needs into workflows and processes Design and administer Jira Service Management projects, SLAs, automation, and dashboards. Provide technical support, troubleshoot ...

ITIL Candidates will have the following skills and experience: Proven experience as an IT Service Desk/Helpdesk Manager/Team Leader Strong IT Service Management experience Proven experience across change/transformation Strong working knowledge of ITSM processes Proven experience of 1st line and 2nd line support Proven experience ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will likely … Proven experience as a ServiceNow Administrator and Developer. Strong understanding of the ServiceNow platform architecture and its various modules. Demonstrable experience with ServiceNow ITSM module. Knowledge of integrations and data imports/exports. Experience with reporting and performance analytics within ServiceNow Experience in stakeholder management and requirements gathering. The company ...

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

meet every requirement but are enthusiastic about the role, we encourage you to apply. You'll ideally bring: Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes Experience developing and customising ServiceNow workflows and integrations Familiarity with ServiceNow Virtual Agent and/or RPA tools JavaScript development ...

will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. Key responsibilities for this job: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing … process flow analysis and redesign alongside Project Managers. Knowledge and experience required: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. A strategist at heart, aligning technology with business, and turning challenges into innovative solutions. A leader in web technologies ...

with day-to-day service management activities and ticket co-ordination. This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands-on experience in a structured enterprise environment. Junior Administrator experience to include: Supporting BAU service operations, ensuring tickets are logged … updated, and progressed appropriately Experience working with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket queue checks, including triage, and updates. Experience in coordination across Incident, Change, and Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute ...

prosumer surveys and analysing market feedback. Engage in ongoing learning and development through collaboration with international teams. Essential Skills Experience in using the ServiceNow ITSM platform Excellent communication and stakeholder engagement skills. Ability to manage queries across multiple service areas. Experience in maintaining technical or process documentation. Strong organisational … large, global, or regulated organisation. Ability to support or participate in project work. Analytical skills for producing reports and interpreting data. Understanding of IT service management practices. Experience with Market Feedback Analyses. Experience in crafting internal communications. Why Work Here? This is an excellent opportunity to develop broad operational expertise ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

users Diagnose and resolve hardware, software, and network issues Support meeting-room and audio-visual technology Log, update, and manage support tickets through the ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills … Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained. Knowledge and Experience Professional and Technical Experience Proficient in ITSM with demonstrable experience running a support team. Strong managerial experience – focused on growing team members. Demonstratable knowledge of business systems in an enterprise environment. Knowledge ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...

Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience … include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience/Change Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. ...

Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting, documentation and service improvements Skills & Experience: Previous experience … Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows/Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve some planned out-of-hours work. If you are available and interested ...

previous experience as a Service Delivery Manager (we are flexible on whether that is within an enterprise environment of SME), with knowledge of IT Service Management lifecycle stages demonstrated through your experience. As well as knowledge and experience of implementing, managing and improving IT Service Management processes following ITIL. ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal ...

month contract based in Birmingham . This role sits within a ticket-based support environment , supporting end users through a structured ITSM process. It is well suited to an engineer who is confident managing their own ticket queue, delivering consistent resolutions, and providing a strong on-site user experience. There … Level 2 Deskside Support role. Proven experience working in a ticket-based support environment . Hardware troubleshooting experience (laptops, desktops, peripherals). Familiarity with ITSM/ticketing tools. Strong communication and customer service skills. Ability to commute to site within 1 hour or less . Desirable: Experience in enterprise IT ...