276 to 300 of 543 ITSM Jobs in the UK excluding London

hardware, software, and bespoke systems. * Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users. * Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. More ❯

process design and stakeholder collaboration. You’ll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. More ❯

process design and stakeholder collaboration. You'll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. More ❯

process design and stakeholder collaboration. You’ll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

of vulnerability management tools; enterprise IT systems, services, infrastructure, networking, applications in cloud, on-prem, and hybrid environments. Security tooling such as Mimecast and Microsoft Defender, Sentinel, IDAM services; ITSM tools such as Halo, Lansweeper. Experience leading and managing an IT/Cyber Security function and working groups. ITIL and ITSM. What you'll get in return Salary of between More ❯

and TDA forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior More ❯

and TDA forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior More ❯

and TDA forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior More ❯

and TDA forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior More ❯

and TDA forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior More ❯

offices Requesting quotes, raising purchase orders, and managing vendor relationships Managing asset refreshes, disposals, and lifecycle reporting Supporting audits, compliance checks, and risk initiatives Skills Required: Experience administering an ITSM tool (e.g. ServiceNow) and Asset Management Database Advanced Excel and data analysis skills Strong stock management and forecasting experience Excellent communication and stakeholder management skills Don’t miss out on More ❯

As a Service Integration Specialist, your responsibilities will include meticulously defining criteria for service readiness, collaborating with stakeholders, and ensuring seamless service launches. With a robust background in IT service management, you will leverage comprehensive knowledge of the IT Service Lifecycle. Excel in supplier management by understanding service level agreements, overcoming underperformance, and enriching our supplier portfolio through market research. More ❯

To promptly escalate any shortfall or issues that may adversely impact customer satisfaction with your line manager at the earliest opportunity. Principal Knowledge Requirements Email Management Halo Service Tool (ITSM) Microsoft Office Suite Adobe Acrobat Telephone and communication systems This job description is intended as a general indication of the main duties, tasks and responsibilities of the job and does More ❯

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

their application across range of programmes and contexts. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications More ❯