276 to 300 of 300 ITSM Jobs in the UK excluding London

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

join their team on a contract basis. This role will focus on designing, developing, and enhancing ServiceNow solutions to support and optimise IT service management across the organisation. Key Responsibilities: Design, develop, configure, and maintain ServiceNow applications and modules (e.g. ITSM, ITOM, CMDB). Build and customise workflows, business rules … enterprise environment. Strong hands-on development skills across core ServiceNow modules. Experience with scripting (JavaScript, Glide APIs) and platform configuration. Solid understanding of IT service management processes and frameworks. Strong communication skills with the ability to engage technical and non-technical stakeholders. Ability to work independently while contributing effectively within ...

Summary: We're recruiting on behalf of a fast-growing IT services provider seeking an experienced ServiceNow Developer with strong expertise in domain-separated ITSM environments. The ideal candidate will bring deep technical knowledge in platform configuration, workflow automation, and integration development, combined with the ability to translate business requirements … operational units Qualifications and Requirements: ServiceNow Certified System Administrator (CSA) with 3+ years of hands-on development experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow scripting Experience with CMDB, Asset Management, Service ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area ...

About the Company To drive the evolution and deployment of Data and AI capabilities within the businesses and to our customers in order to increase growth in orders and increased customer satisfaction. About the Role ...

About the Company To drive the evolution and deployment of Data and AI capabilities within the businesses and to our customers in order to increase growth in orders and increased customer satisfaction. About the Role ...

About the Company To drive the evolution and deployment of Data and AI capabilities within the businesses and to our customers in order to increase growth in orders and increased customer satisfaction. About the Role ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future … business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows ...

Business ITSM Sales Executive - Integration Solutions/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record … ITSM solutions sales , software integration , and automation . This is a high-impact, ... ...

including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers … devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas ...

fine-tune Dynamics and PagerDuty in line with best-practice support models Setting up and improving dashboards, alerts, and proactive monitoring aligned to ITSM tooling Supporting, mentoring, and upskilling trainee engineers in handling more complex Dynamics-related issues Triaging, diagnosing, investigating, and resolving incidents, ensuring appropriate escalation where required Reviewing … background in Service Desk, Application Support, or Support Engineering roles Hands-on experience with incident management, triage, and escalation Working knowledge of ITIL/ITSM frameworks Experience with PagerDuty or similar alerting/monitoring tools (desirable) Comfortable mentoring and supporting junior or trainee engineers Unfortunately, this company is unable ...

accordance with best practice and makes full use of the ServiceNow system and accompanying processes and reporting. Person: Strong experience with Domain Separated ITSM ServiceNow 3+ years of ServiceNow Developer and configuration experience. Understand business requirements and produce logical workflows and automations to meet these. Prioritising workload to meet business … Discovery, Service Mapping, Data Integrity) Integration Development (REST/SOAP APIs, MID Servers, Webhooks) Desirable: ServiceNow Certified App Developer ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-Discovery, CIS-Service Mapping, etc.) ITIL v4 Foundation Certification (Preferred but not mandatory) Protecting your privacy and the security of your data ...

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls ...

Senior ServiceNow Consultant (Fully Remote) Permanent/Full-Time Core Focus: ITSM, ITOM, and Platform Architecture The Role We are looking for a hands-on ServiceNow Consultant to drive the evolution of our platform. We don’t just need someone to manage tickets; we need a builder who understands … team remotely with in-person meet ups available. Key Responsibilities End-to-End Implementation: Lead the design, configuration, and deployment of ServiceNow modules (specifically ITSM and ITOM ). Hands-on Development: Writing clean, performant JavaScript , developing Service Portals, and creating sophisticated Workflows/Flow Designers. CMDB & Discovery: (High Priority) Owning ...

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to multiple customers in one of Computacenter's most important sectors. Youll take responsibility for ...

Experience (Essential) Strong experience developing on the ServiceNow platform within enterprise/internal environments. Solid understanding of ServiceNow architecture , data model, and core modules: ITSM, ITOM, CSM, TPSM . Proficient in JavaScript , Flow Designer , UI Policies , Client Scripts , and Business Rules . Hands-on experience with ServiceNow integrations (REST, SOAP ...

Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause … experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ years providing Tier 2 support and team lead experience. Soft Skills ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space, is now ready … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...

customer-focused Support Specialist to act as the first line of assistance for all R&R Portal–related queries, requests, and incidents, using our ITSM platform, Service Hub . The successful candidate will play a key role in ensuring a smooth and efficient experience for our clients, lessees, contractors … internal teams. Key Responsibilities Serve as the initial point of contact for all R&R Portal enquiries, logging and managing cases through the ServiceHub ITSM system. Process a high volume of service requests—such as address changes, password resets, registrations, and similar tasks—ensuring timely follow-up and resolution. Coordinate ...

Software Quality Engineer Salary: £55,000 – £58,000 + Excellent Benefits, Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday | Remote working but required to come to the office when needed. ...