276 to 300 of 650 ITSM Jobs in the UK excluding London

Ensure compliance with GDPR, operational resilience, audit, security, and regulatory requirements · Mentor development teams and establish architectural standards Required Skills · ServiceNow Architecture (CSDM, CMDB, ITSM, ITOM, SPM, CSM) · Enterprise Integration Architecture · AI/ML and GenAI Architecture · Service Mapping and Platform Governance · Cloud Architecture (Azure/AWS/GCP) · Security ...

evaluate them. Fluency across the enterprise stack the telemetry describes: cloud (Azure especially), infrastructure, networking, identity, and application architectures Experience integrating with SIEM and ITSM ecosystems - ideally Microsoft Sentinel and ServiceNow - including CMDB-driven service modelling. Infrastructure-as-code and pipeline automation (Terraform, CI/CD) for platform and onboarding ...

IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice suiteExcellent communication skills,both verbal and written, along with a track record of establishingand maintaining effective relationships ...

another regulated industry. Knowledge of UK GDPR, secure handling of personal or financial data and controlled change practices. Familiarity with ITIL or IT service management approaches to change, incident and problem management. Experience with Financial Services Cloud, Salesforce Shield, Event Monitoring, Data Cloud, Agentforce or Einstein. Experience with Anypoint Exchange ...

Management Information from the repository, including architecture landscape summaries, coverage metrics, and risk registers. Maintain integration between the Horizzon repository and related tooling, including ITSM linkage (ServiceNow), and reporting outputs. ArchiMate Modelling Framework Lead Leonardo UKs practice of ArchiMate modelling, acting as the primary subject matter expert for the modelling ...

service delivery. The role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

experience - not purely BAU Service Management. Excellent stakeholder management and communication skills. Experience managing complex, cross-functional IT transitions. Strong understanding of ITIL/ITSM environments. ITIL Foundation required; Practitioner or higher desirable. Experience of managed service implementations would be highly beneficial. A pragmatic, collaborative approach with the confidence ...

passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate complex issues to relevant support teams where required. Maintain accurate ticket records and ensure … Clearance (active and transferable). Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. High attention to detail and organisational skills. Ability to work ...

activity across multiple stakeholders and workstreams. Ensure the future service is secure, supportable and operationally ready. We're Looking For Strong experience in IT Service Management/Service Design/Service Transition. Experience supporting complex technology transformation or large-scale service implementations. Strong understanding of operational readiness, service acceptance ...

across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages … processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

succeed: Previous experience in an IT helpdesk, service desk, IT administration or similar support environment. Experience of logging and managing tickets through an IT service management system. Good problem-solving and triage skills, with the ability to assess the urgency and nature of an issue. Excellent communication skills ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like to hear from ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If you’ve also worked in the following roles, we’d also like ...

with 10+ Yrs of Exp Job Summary We are seeking a highly experienced ServiceNow professional to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal … with business stakeholders, architects, and delivery teams to design scalable digital workflows, AI-driven automation, and user-centric service experiences. Key Responsibilities ServiceNow Platform & ITSM Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. Configure and optimize ITSM Pro capabilities and best ...

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault‐finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem‐solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall ...

being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business … Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core IT Service Management (ITSM) disciplines, including Service Desk, Incident, Major ...

being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business … Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core IT Service Management (ITSM) disciplines, including Service Desk, Incident, Major ...

environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow or similar ITSM platforms.Demonstrable experience ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

deployment into live environments by coordinating operational readiness activities while collaborating closely with project and support teams. Key qualifications include strong experience in IT Service Management, a solid understanding of ITIL frameworks, and excellent communication skills. This role is essential for minimizing operational incidents and supporting the continuous improvement ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

Skills/Must Have A minimum of 3+ years of SOC operational experience, demonstrating a strong background in alert triage, incident analysis and escalation ITSM/ticketing platforms (such as ServiceNow) and processes (ticket prioritisation, SLAs etc) Microsoft - including Sentinel and Defender XDR SentinelOne - including both endpoint and AI SIEM ...

recovery processes Experience using PowerShell, shell scripting or other automation tools Experience working within secure, regulated or highly governed IT environments and following IT Service Management processes Essential qualifications for the IT Ops Engineer : Active MOD DV security clearance Please note that all applicants for this role must have active ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. ...