301 to 325 of 543 ITSM Jobs in the UK excluding London

maintaining technical solutions for large-scale programmes. Deep understanding of technology principles across diverse contexts. Expertise in core IT domains: Cloud, Infrastructure & Networks, Applications, Data (including AI/ML), ITSM (ITIL), Cyber Security, and Automation. Ability to design and deliver complex, mission-critical systems within time and budget constraints. Strong communication skills , both written and verbal, to engage senior stakeholders More ❯

of solutions, both 1st and 2nd line. Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. What will help you succeed in this role? Experience working within More ❯

of solutions, both 1st and 2nd line. Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. What will help you succeed in this role? Experience working within More ❯

of solutions, both 1st and 2nd line. Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. What will help you succeed in this role? Experience working within More ❯

of solutions, both 1st and 2nd line. Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. What will help you succeed in this role? Experience working within More ❯

of common frameworks (e.g., ISO 27001, NIST, CIS Controls). Core Infrastructure & ITSM Knowledge Ideal candidate would have working experience of wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes, including handling incidents, changes, and problems. Service Desk More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong More ❯

systems Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi) Perform SQL-based troubleshooting and assist with system integrations Document incidents, resolutions, and updates using the ITSM system Collaborate with internal IT teams, external vendors, and automation specialists Ideal Profile Proven experience in IT Support or IT Operations, ideally within a manufacturing or industrial environment Strong knowledge More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You’ll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You’ll maintain user accounts and authentication methodologies on a wide range of More ❯

configuration of key applications, including application enhancements and upgrades Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using my clients ITSM ticket tool Handle/analyse application incidents - troubleshooting of the key solution incidents. Act as technical expert for user support issues Perform end user administration and security configuration, e.g. account More ❯

configuration of key applications, including application enhancements and upgrades Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using my clients ITSM ticket tool Handle/analyse application incidents - troubleshooting of the key solution incidents. Act as technical expert for user support issues Perform end user administration and security configuration, e.g. account More ❯

Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯

position, focused on operational excellence and driving service improvement. Experience working in a customer-facing service desk role in a software or SaaS business. Familiarity with Zendesk or similar ITSM tools. Exposure to service improvement projects or initiatives (e.g. launching a self-service portal or improving ticket triage workflows). Participation in or support for audit/compliance processes. Experience More ❯

a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key … processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation and relationships Implement … operational transparency. Implement tagging and labelling conventions to ensure discoverability and content consistency. Required Competencies Proven experience configuring and administering Jira Service Management and Jira Software. Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management). Experience with JSM Automations, Workflows, and Assets (Insight). Competence in building dashboards and reports using Jira Query Language (JQL). Understanding More ❯