326 to 350 of 649 ITSM Jobs in the UK excluding London

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong analytical, organisational, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

directly with customers, suppliers and engineering teams Desirable: Familiarity with cloud-native software delivery and containerised environments (AWS, Kubernetes) Experience testing IT Service Management (ITSM) solutions and workflows, including ServiceNow Experience of interoperability and interface testing across integrated systems. ISTQB Advanced Level certification or equivalent experience Familiarity with cloud-based ...

performance optimisation. Eligible for SC clearance Desirable Experience Understanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. About The Company Alongside working with some of the most talented people ...

time About the role As an IT Service Management (ITSM) Practice Co-ordinator, you will support the delivery of a wide range of IT Service Management practices, ensuring effective service delivery, operational resilience, and continual improvement across critical digital services. You will work collaboratively with technical teams and stakeholders … limited to: Contribute to the completion of tasks and activities involved in the day-to-day operation of all the below ITSM practices and functions for the services within your team’s tower. Take ownership of lower complexity process tasks and activities underpinning management of the practices within your service ...

multi-supplier environment. You will govern the framework, coordinate change activities, and produce dashboards to support governance and strategic decisions. The role requires strong ITSM knowledge, CAB facilitation experience, and the ability to drive continual improvement while minimising risk and service disruption. #J-18808-Ljbffr ...

support across the UK and internationally, liaising with customers, internal teams and suppliers to deliver high satisfaction. You will log and track requests in ITSM, manage service contracts, and drive continual improvements. The role requires experience in service management for high-value, regulated environments, with leadership, budgeting, and stakeholder management ...

IT would have key responsibilities of: IT Strategy & Technology Leadership Infrastructure & IT Operations Applications & Business Systems Network & Telecommunication’s Cyber Security & Information Assurance IT Service Management Business Continuity, Disaster Recovery & Resilience Governance, Risk & Regulatory Compliance Supplier & Commercial Management Financial & Resource Management Leadership & People Management. Head of IT Services/Head ...

specialise in doing all of this in challenging and changeable environments. Responsibilities: Liaise with customers via phone, remote sessions, video conferencing and ITSM to assist with 1st line IT issues. Resolve 1st line issues and requests such as systems access, password resets & unlocks. Troubleshooting hardware issues. Perform troubleshooting and fault ...

Help ensure a consistent technology experience across a large multi-site organisation What we're looking for: You'll probably come from an IT Service Management, Service Delivery, Service Transition or Service Improvement background. You'll understand ITIL, service transition, change/CAB, SLAs and supplier management ...

ensuring services are fully prepared to be supported effectively from day one. This is a highly stakeholder-focused role requiring someone with strong IT Service Management, Service Transition and Operational Readiness experience, ideally within complex or secure environments. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORRs … into functions such as the Head of Service Management, Service Delivery Manager, Operations Manager or Service Transition Manager . Key Requirements Operational Readiness | Service Transition | ITSM | ITIL | OAT | Service Acceptance | Risk Management | Service Handover | IT Operations Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

engineering solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security … specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What youll bring Solid experience in supporting, configuring, and enhancing ITSM platforms (e.g. Jira Service Management or similar) Ability ...

Specialist to support a critical government client in Milton Keynes. The role designs and transitions services into a 24x7 NOC, aligning with ITIL and ITSM best practice. You will define the service operating model, develop SDPs, outline 2nd/3rd line requirements, and collaborate with stakeholders to translate business needs ...

Vocative Consulting Ltd seeks a ServiceNow Administrator in Glasgow with hybrid working. The role covers platform ownership across enterprise applications, primarily ServiceNow, plus Dynamics 365 CRM, Azure and Intune. You will manage configuration, releases, patches ...

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely ...

Halo ITSM Consultant Role Type: Permanent Location: Reading (Client-facing) Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role … scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions ...

Loughborough and able to be on site two days a week Business Central or Sage X3 specifically Change management, governance or controls exposure ITIL, ITSM tooling or PLM exposure Experience of system implementations or upgrades What is on offer Salary of £42k Hybrid working, two days on site and three ...

production controls Lead daily production status calls and ensure incidents are well understood and followed through Experience with Production Application Support Services, ITIL, and ITSM processes within a global production operations context Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical ...

will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

Slurm . Experience supporting scientific or research applications on Linux. Strong troubleshooting and root-cause analysis skills. Experience with ServiceNow or a similar ITSM platform. Strong communication and stakeholder-management skills. Able to work onsite in Stevenage 3 days per week . Desirable Skills Docker or container technologies. Ansible ...