451 to 475 of 554 ITSM Jobs in the UK excluding London

Trust-wide Image, configure and deploy IT hardware Wipe, decommission, and arrange secure disposal of equipment Maintain databases, CMDB and IT asset systems (e.g. ITSM/ESM tool) Manage local stock and support audit readiness Monitor stock reports and replenish as required Updating CMDB records accordingly to avoid inappropriate cross … patches) Manage reception/telephony duties and escalate where needed Update multiple databases with additions and changes to configuration items Update tickets in the ITSM/ESM tool after every interaction with the customer or the equipment the ticket pertains to, to ensure a full audit trail of actions ...

SaaS sector* Proven track record in partner acquisition (hunter mentality)* Experience working with VARs, MSPs, or system integrators* Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage* Structured, goal- and KPI-oriented way of working* Strong communication and negotiation skills* Willingness to travel within ...

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...

field. Master’s degree is a plus!* **Experience:** 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows.* **Cybersecurity Foundation:** Working knowledge of security operations ...

Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge of security operations ...

ServiceNow is appropriately captured and reported. Knowledge & Experience Proven experience managing a Service Desk, IT support, or technical support team. Good understanding of IT service management, incident management, request fulfilment, SLAs, and escalation processes. Experience with ITSM tools, phone systems, reporting, and performance monitoring. Strong people management, coaching, analytical ...

ways of working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL … Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs and KPIs Hands‐on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, or equivalent) Strong background in contract management and IT financial operations Expertise in major incident management and escalation handling ...

newly created role, established to support the implementation of a new CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business. The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely … regular CMDB health reports and present findings to IT leadership and relevant governance forums. Knowledge, Skills and Experience Essential Demonstrable experience in a Configuration Management, ITSM or IT Asset Management role. Proven experience owning or significantly contributing to a CMDB implementation or maturity programme. Strong understanding of ITIL Configuration Management ...

provisioning, and OS installations . Troubleshoot network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT … . Familiarity with IT asset management processes and tools . Understanding of Windows OS environments, Active Directory, and basic networking concepts . Experience with ITSM tools such as ServiceNow or similar ticketing systems . Strong problem-solving, communication, and user support skills . Job Category Technical Apply For This ...

service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required UK Sole National with active DV Clearance Extensive cloud administration experience using tools such … cloud-based environment Experience working in a multi-tenant environment Strong problem-solving skills and the ability to take on technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence ...

working closely with colleagues across Network Security, Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear … Incident, Change and Problem Management. Work collaboratively with Network Security, Network Operations, Network Projects and wider business stakeholders. Produce and interpret service reports using ITSM tools, identifying trends and opportunities for improvement. Contribute fresh ideas and support the development of processes, ensuring effective service delivery across the function. The Ideal ...

reliability and operational effectiveness. Manage competing operational priorities while maintaining service quality and business continuity. Ensure SAP support processes are aligned with established IT service management principles. Lead, coach and manage a team of SAP analysts, developers and technical specialists. Allocate resources effectively across business-as-usual support, system enhancements … authorisations and workflows. Transport Management: Experience coordinating SAP configuration changes, transports and releases. Change Governance: Familiarity with CAB procedures and controlled release processes. IT Service Management: Knowledge of ITIL-aligned service management frameworks. Exposure to SAP RISE preparation, readiness assessments or related transformation initiatives. Experience managing SAP Application Management Services ...

IT Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams, strengthen … encourage consistent service management practices. Lead operational service reviews and provide clear performance evidence to support supplier management. Essential requirements Experience leading IT service management or IT operations, including experience managing managers. A track record of managing ITSM processes, including change management, and delivering measurable service improvements. Experience of using ...

developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements … doing · Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps You'll be responsible ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

with infrastructure, networking, cloud platforms & EUT. (Required) Experience in managing scanning tools, agents, and integrations e.g. with CMDB. (Required) Experience in using ticketing and ITSM tools e.g., Jira, ServiceNow. (Required) Analytical and detail-oriented, with the ability to assess risks and propose practical solutions. (Required) Education Degree in a relevant … networking, cloud platforms, and end-user technology (EUT) (Required) Experience managing scanning tools, agents, and integrations (e.g., with CMDB) (Required) Experience using ticketing and ITSM tools (e.g., Jira, ServiceNow) (Required) Security awareness, especially in remediation and hardening (Preferred) Technical point of contact for infrastructure vulnerability issues (Preferred) Soft Skills Excellent ...

Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity. Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution. Support user onboarding, offboarding, hardware refreshes and technology deployments. Work collaboratively with Service Desk, infrastructure and specialist technical … Outlook, Teams, OneDrive and SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through ...

Select how often (in days) to receive an alert: Lead Delivery Manager Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220826 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team ...

Job summary IT Support Technician 6 Month Fixed Term Contract (with the possibility of extending) Salary: £17,441 per annum (£34,418 WTE based on 37 hours per week) Hours: 18.75 hours per week, Monday ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards What You Will Have Please note, applicants must have the legal right to work … time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a ‘one team’ mentality ...

What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

maps, Standard Operating Procedures (SOPs) and RACI matrices. - Define transition governance gates, risk registers and compliance checkpoints. - Align transition processes with ServiceNow, CMDB and ITSM workflows. - Coordinate stakeholders, incoming suppliers and incumbent service providers. - Ensure transition processes meet security, accreditation and operational requirements. - Identify transition risks, dependencies and operational readiness … environments. - Advanced process mapping and modelling skills, including BPMN. - Experience developing SOPs, RACI matrices and operational governance frameworks. - Strong understanding of ServiceNow, CMDB and ITSM process integration. - Experience defining Operational Acceptance Testing and service handover requirements. - Knowledge of security governance, risk management and compliance frameworks. - Strong stakeholder engagement, supplier coordination ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field.* 5+ years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...