451 to 475 of 661 ITSM Jobs in the UK excluding London

perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices … VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer – Permanent Location – Shrivenham, Swindon (Rotational Hybrid) Salary – £26k - £30k Only apply for this role if you currently hold the specific Government Security Clearance More ❯

ensure understanding of Service Transition's function and purpose and how that support success of the project delivery. Oversee the build of the end-state service support engagement documentation & ITSM tooling configuration for system & tech transformation projects ensuring adherence to new services to NFR portfolio on behalf of Heads of IT Support & Operations. Ensure the build of new services achieves … agreements, ensuring alignment between business needs and service delivery. You're confident in using productivity tools such as Microsoft Office and email, and you're familiar with modern IT Service Management tooling, including platforms like ServiceNow and Ivanti Heat. Whether working independently or collaboratively, you contribute positively to team environments and consistently deliver high-quality results. This role offers a More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of More ❯

Package An exciting opportunity for an experienced IT Configuration Manager to join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a … senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply … improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking to drive Configuration Management maturity, influence best practice, and make a visible impact across a growing organisation, this is a fantastic opportunity to take ownership and shape the More ❯

Package An exciting opportunity for an experienced IT Configuration Manager to join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a … senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply … improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking to drive Configuration Management maturity, influence best practice, and make a visible impact across a growing organisation, this is a fantastic opportunity to take ownership and shape the More ❯

strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support … Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing … in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive More ❯

receive customer enquiries and service requests in person, by phone or through the call management system. Previous experience of working in a field based IT Support role Experience of ITSM toolsets, SCCM, AD, and InTune By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk More ❯

Package An exciting opportunity for an experienced IT Configuration Manager to join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure click apply for full job details More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual improvement. You'll act as … and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual improvement. You'll act as … and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient More ❯

are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/month Learning and reading budget More ❯

are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/month Learning and reading budget More ❯

are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/month Learning and reading budget More ❯

Job type: 3 month rolling contract Reverse Line Operative - Will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

for quality and consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to … streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service More ❯

for quality and consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to … streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service More ❯

supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple … workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards, action logs, highlight reports, and governance packs. Support the implementation … SSO into a more service-oriented PMO capability. Essential Skills and Experience Active DV Clearance (Developed Vetting) - mandatory for this role. Demonstrable experience supporting or managing IT service management (ITSM) or infrastructure projects . Experience working on major Defence or secure government programmes . Strong understanding of project and programme management frameworks (e.g., PRINCE2, MSP, Agile). Excellent communication, organisational More ❯

operational procedures are created and validated. Facilitate knowledge transfer to Service Desk, Operations, and Support teams. The following skills/experience are advantageous Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability More ❯

operational procedures are created and validated. Facilitate knowledge transfer to Service Desk, Operations, and Support teams. The following skills/experience are advantageous Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability More ❯