51 to 75 of 509 ITSM Jobs in the UK excluding London

Active Directory, TCP/IP, and LAN/WAN fundamentals. Confident diagnosing both hardware and software issues. Strong communicator able to explain technical information clearly. Experience with ticketing or ITSM tools; customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation More ❯

Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)* Knowledge of RMM tools for device monitoring and remote support* ITIL Foundation certification or awareness of ITIL principles* Microsoft Fundamentals certifications: If you are currently More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently More ❯

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

out-of-hours support and occasional international travel. Key Responsibilities: Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support Platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

Fix rate * Adhere to escalation procedures * Assist with technical escalations for other team members * Monitor call queue and follow up with specialist support teams for resolution * Utilise the relevant ITSM tool suite to monitor progress of all incidents * Ensure accurate completion of all incident records and associated paperwork * Monitor and update the call management system as required * Assist with SLA More ❯

and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - £30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week More ❯

and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - £30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week More ❯

and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - £30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week More ❯

and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - £30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week More ❯

analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently More ❯

with the ability to lead technical teams, influence stakeholders, and deliver enterprise-scale solutions across multiple product lines. The Role Lead the design and delivery of ServiceNow solutions across ITSM, ITOM, HR, CSM, and other product suites. Act as a technical authority, guiding developers through code reviews and best practice. Collaborate with clients to translate business challenges into scalable platform More ❯

with the ability to lead technical teams, influence stakeholders, and deliver enterprise-scale solutions across multiple product lines. The Role Lead the design and delivery of ServiceNow solutions across ITSM, ITOM, HR, CSM, and other product suites. Act as a technical authority, guiding developers through code reviews and best practice. Collaborate with clients to translate business challenges into scalable platform More ❯

as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act More ❯

CANDIDATE WILL HAVE: 2+ years’ experience in IT support with team leadership or supervisory responsibilities, ideally within an MSP. Strong background in technical or helpdesk environments with hands-on ITSM tool use (e.g. ServiceNow, Jira). Solid knowledge of Microsoft 365, VDI solutions, and collaboration platforms like Teams or SharePoint. Proven ability to lead, motivate, and support a diverse team More ❯

the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK as required. IT More ❯

IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other More ❯

and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse IT infrastructure and automation More ❯

depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience More ❯

problem-solving skills and attention to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization More ❯

problem-solving skills and attention to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization More ❯

one or more program/project management disciplines (PMP, PgMP, Prince2). Certified in Agile or Lean methodologies (e.g., PMI-ACP, CSM, SAFe SPC). Familiarity with ITIL/ITSM practices and enterprise portfolio governance. Experience with ALM and reporting tools such as Azure DevOps, Smartsheet, or equivalent. Proven ability to integrate Agile delivery with enterprise PMO frameworks. Strong interpersonal More ❯

/Apps & Certs solutions is a plus Skills & Competencies Oracle Cloud Financials (essential) Financial analysis, budgeting, and forecasting SQL and data reporting ITIL v3/v4 processes and structured ITSM tools Excellent problem-solving and analytical skills Strong communication and stakeholder management abilities Ability to work independently and manage multiple priorities What We Offer Opportunity to work in a dynamic More ❯

applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical More ❯