51 to 75 of 554 ITSM Jobs in the UK excluding London

leading IT Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce ...

Windows Server virtualisation (VMware vSphere/vCenter, Hyper‐V, or Nutanix) and automation (Ansible, PowerCLI). Security baselines (e.g. CIS) and system‐hardening/ITSM compliance experience. Qualifications & Certifications Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Typically 4–8+ years in Windows ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

administration experience. Strong knowledge of Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Network monitoring and troubleshooting experience. Experience using IT service management and ticketing tools. Sound understanding of IT security and cybersecurity principles. Experience with backup and disaster recovery solutions. Excellent problem-solving and analytical skills. ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

application architectures. Understanding of manufacturing IT/OT environments and the interfaces between enterprise IT and production systems would be beneficial. Knowledge of IT service management, service reliability and technology lifecycle‐management practices. Project or program‐management certification such as PMP, PRINCE2, Agile or equivalent would be beneficial. ...

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

Power Platform RMM and PSA platforms Experience building API integrations and workflow automations. Knowledge of AI platforms and automation technologies. Strong understanding of IT service management processes. Experience implementing governance and change control processes. Excellent problem-solving and analytical skills. Desirable: Microsoft Copilot implementation experience. Azure AI Services experience. OpenAI ...

Firm standards. Ensures timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process. Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification. Document product updates, new features, enhancements, known ...

live operation Additional Skills and Knowledge: Confidence using data to create and interpret service reports and dashboards, including Power BI Experience working with enterprise ITSM tools such as ServiceNow Excellent communication and influencing skills, with the ability to explain technical issues to non-technical audiences Ability to lead challenging conversations ...

supplier relationships. Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions. Managing the ITSM platform, knowledge base, and service desk processes. Supporting the transition of projects into operational support. Coaching and developing team members to enhance technical capability and service ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

resolution. Familiarity with ITIL frameworks, SLA/KPI management, and customer engagement. Strong communication and relationship-building skills. Experience with JIRA, ServiceNow, or other ITSM tools. For Senior Candidates: 5+ years of experience in service delivery management for enterprise customers. Proven track record of driving service improvements, managing escalations ...

into live operation. Confidence using data to tell a story, building, and interpreting service reports and dashboards (e.g. Power BI) and working in enterprise ITSM tooling (e.g. ServiceNow). Excellent communication and influencing skills, able to explain technical issues to non-technical audiences and lead difficult conversations constructively. The following ...

DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold current, valid DV Security Clearance. Must ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: Experience working within IT Service Management, Service Operations, Service Delivery or a similar technology environment Experience analysing data and identifying trends, risks and opportunities to improve service performance and customer outcomes ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will ...

metrics, flow measurement and performance reporting. Ability to balance planning discipline with the pragmatism a live operation demands. Proficiency with Jira, Azure DevOps, Confluence, ITSM tooling and related delivery platforms. Strong analytical, facilitation and organisational skills, with genuine attention to detail. DESIRABLE SKILLS Experience within aviation, airline operations, airport operations ...

complex production changes Monitoring and operational resilience Backup, restore and disaster recovery Patching and vulnerability remediation Vendor and specialist escalation Working within formal ITSM processes such as ServiceNow Mentoring and developing other technical engineers Automation You should be comfortable with modern infrastructure automation and have hands-on experience with several ...

knowledge of Microsoft 365. Experience troubleshooting both hardware and software issues. Confident handling escalated and more complex technical problems. Experience working with an IT service management/ticketing system. Strong problem-solving skills with a proactive approach to identifying and resolving issues. Excellent communication and customer service skills, with ...