526 to 550 of 649 ITSM Jobs in the UK excluding London

high‐severity vulnerabilities and support expedited remediation. Remediation & Stakeholder Coordination Create, track, and manage remediation tickets using: ServiceNow/Jira or equivalent ITSM tools Work closely with: Infrastructure teams Application owners Cloud and platform teams Follow up on remediation SLAs and perform re‐scans to confirm closure . Reporting … Networking fundamentals (TCP/IP, ports, firewalls) Exposure to cloud vulnerability scanning (AWS/Azure) is highly desirable. Tools & Platforms Qualys VM/VMDR ITSM tools: ServiceNow/Jira Supporting tools: Nessus/Rapid7 (good to have, not mandatory) Reporting tools: Excel/Power BI (basic to intermediate) Soft Skills ...

ITSM/MSP Business Development Manager Reading | Hybrid | Permanent … Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across ...

opportunities to improve efficiency, performance and customer experience What we’re looking for You’ll have solid experience in IT Service Delivery/IT Service Management , ideally with experience managing service desk or IT operations teams. You should have: Strong ITIL/IT service management knowledge Experience managing and developing ...

Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape. You will work closely … Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape. You will work closely ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration. Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc. Your Profile Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. Proven ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You'll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of productsManaging strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investmentWhat we need from youYou should have … ideally from within a similar sized, complex organisation. You’ll also need:Experience leading Service Desk, Infrastructure and Cyber Security operationsStrong understanding of IT Service Management and ITIL principlesExperience managing cloud-based infrastructure and Microsoft technology environmentsDemonstrable experience of operational service ownership, service transition and continual improvementExperience leading operational response ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You’ll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

ITSM Consultant We are seeking an experienced ITSM Consultant We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud … infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks ServiceNow Installation & Configuration Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance) Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

including procurement of devices. Improve the accuracy, completeness and usability of asset and configuration data. Manage the development of CMDB structure in a new ITSM application, ownership, lifecycle status and data quality controls. Strengthen audit evidence for hardware, software, licensing, disposal, ownership and lifecycle management. Provide practical reporting and recommendations … support longer-term ITAM and SACM maturity. Main Responsibilities Assess current asset data sources, including ITSM tooling, device management records, supplier records, procurement information and operational spreadsheets. Identify and prioritise data quality issues, reconciliation gaps, unclear asset ownership, lifecycle risks and supplier process weaknesses. Define practical controls for asset creation ...

The Request Fulfilment Team Leader is responsible for leading a team of IT Request Engineers in the effective delivery of high-quality technical support to ensure the smooth operation of customers' computer systems. This includes ...

Head of IT Services/Head of Technology/Head of IT – Hybrid role – Harlow, Essex, CM19- The Head of IT Services/Head of Technology/Head of IT is a senior technology leadership ...

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Bridge of Allan and Perth. Our client, known for their innovative approach and commitment to excellence ...

business. As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

customers and our business.As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right to work in the UK at the time … application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a one team mentality Excellent written ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field.* 5+ years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

ITSM Consultant We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud provisioning, robust MID Server architecture, seamless … infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks. ServiceNow Installation & Configuration Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance). Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments. Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate MSP-led IT service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate service reviews … hospitality or hotels particularly advantageous. Supplier management experience - Proven experience managing MSPs and specialist technology suppliers, holding them accountable for service, performance and delivery. ITSM expertise - A strong understanding of service management, SLAs, escalation, incident/problem management and continual improvement. Outsourced or hybrid IT experience - Comfortable operating ...