126 to 150 of 219 Incident Management Jobs in the UK excluding London

work with relevant suppliers to resolve incidents within agreed service levels alongside proactively identifying potential or recurring service issues. You will support the supplier management process and be involved in the testing and go live activities for introducing any application, infrastructure or data changes. *This is an office based … Experience in a multi-site business environment using technologies such as Active Directory, Citrix, SOL Server, Web Applications, SD-WAN, Azure Highly experienced in incident management, including managing business expectations and communication. Strong knowledge of Microsoft based operating systems with emphasis on Windows 1D and Office 365 Ability ...

Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team ...

. Essential Skills Experience in DevOps, Cloud Operations, Application Support, or Production Support Strong Linux administration skill AWS cloud experience CI/CD pipeline management Infrastructure as Code (Terraform, CloudFormation, Ansible, etc. Scripting skills (Python, PowerShell, Bash Database experience (SQL Server, Oracle, or MySQL Strong troubleshooting, incident management ...

automation Manage Azure Key Vault, secrets, and certificate lifecycle processes Implement infrastructure changes and contribute to CAB processes Resolve technical escalations and support major incident response Participate in a shared on-call rota What We're Looking For Strong experience in infrastructure engineering, cloud operations, or managed services Strong … Linux administration skills across RHEL, CentOS, Ubuntu, and/or Oracle Linux Hands-on Ansible experience for patching, automation, and configuration management Good Microsoft Azure administration skills, including VMs, networking, backup, and governance Experience with Infrastructure-as-Code using Bicep and/or ARM templates Azure DevOps ...

Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first-line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance … accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance and take active part in performance ...

Embed security, governance, cost controls, and Responsible AI guardrails into the platform by design. Ensure reliability and performance of AI services in production, including incident management, optimisation, and continuous improvement. Provide self-service tools, standards, and best practices to enable engineering teams to build and scale AI solutions … bring to the role: Strong experience in platform engineering, DevOps, or infrastructure engineering in enterprise environments. Proven expertise in observability, monitoring, and system performance management at scale. Hands-on experience with cloud platforms (AWS, Azure) and modern infrastructure (e.g., containers, Kubernetes, CI/CD pipelines). Experience with MLOps ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

following ** Experience with Windows 10 and Microsoft 365 ** Active Directory administration ** Windows Server environments ** Remote working technologies including VPNs and Citrix ** Mobile Device Management solutions ** Building, configuring and troubleshooting PCs and laptops ** ITIL-based support processes and incident management Why apply? This is an opportunity to join ...

maintaining public trust and meeting statutory obligations. As part of the Information Assurance function, you will help deliver effective information governance, security, records management, and data protection practices. The successful candidate will provide specialist advice and professional guidance on information security matters, supporting compliance with UK GDPR, the Data … with stakeholders across the organisation to identify risks, strengthen controls, manage incidents, and promote a culture of security awareness and accountability. Key Responsibilities Risk Management, Clarity & Ownership Work collaboratively with stakeholders to identify, assess, and manage information security risks. Ensure risks are clearly documented, understood, and owned ...

advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed … mobile device operating systems Desirable • 1-2 years’ experience in a Service Desk Role • Familiar with ITIL principles and standards such as reporting and incident management • Experience in IT Service Desk ticketing systems • Understanding of Microsoft Active Directory for managing users and computers • Experience with printer support ...

resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences or Informatics is preferred, but hands ...

Analyze and resolve complex incidents (code, logs, Oracle/SQL databases, Windchill configurations) Handle recurring issues and implement workarounds Ensure compliance with SLAs and incident management processes Deploy fixes and ensure system installation, maintenance, and updates Install and configure environments (integration, validation, pre-production, production) Ensure daily operations ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

experience supporting and operating enterprise production platforms across Microsoft Azure and some On-premise infrastructure environments. Strong understanding of hybrid cloud operations and infrastructure management Managing Azure subscriptions, accounts, networking, identity, security controls and platform services Hands-on experience with Infrastructure as Code (IaC) and automation tooling, particularly Terraform … Experience working within operational support and change management environments Experience migrating workloads and services from on-premise infrastructure to public cloud platforms. Experience with Landing zones, DevOps tooling s would be beneficial Key Responsibilities of the Cloud Engineer: Act as the technical lead for platform change initiatives, owning technical ...

capacity issues Implement upgrades, patching and security best practices Develop automation for provisioning, deployment and ongoing maintenance Support Infrastructure as Code and configuration management using tools such as Ansible and Terraform Collaborate with engineering teams to improve observability, resilience and operational efficiency Provide technical guidance and mentorship to junior … team members Participate in incident management, root cause analysis and continuous improvement activities Contribute to database architecture decisions and the evaluation of new technologies Essential Skills & Experiences Strong experience with Oracle and other open source databases such as MySQL or similar relational database platforms Expertise in database architecture ...

Microsoft Power Platform environment Monitor platform performance, usage, and system health, proactively identifying and resolving issues Execute administrative tasks , including user access management, environment configuration, and policy enforcement Maintain and update technical and operational documentation to ensure accuracy and consistency Support incident management, troubleshooting, and service requests … experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Experience in platform administration, monitoring, and operational support Strong understanding of environment management and access controls Experience maintaining technical documentation and runbooks Good troubleshooting and problem-solving skills Familiarity with Power Platform governance and compliance frameworks Strong ...

ensure the team is building scalable and reliable solution while delivering at speed. More than 8 years of experience in engineering and engineering management roles or equivalent, ideally within the CPG, Consumer Products, Retail, Telecom industries or Analytical B2B solution providers. Proficiency in SQL, Python, or other data-focused … likeminded experts Ability to balance the needs of business and technical stakeholders. Fluent in English What will be your key responsibilities? People Leadership & Chapter Management Manage, coach, and develop a distributed team of data engineers working across different squads Conduct regular 1:1s, performance reviews, and career development planning ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

closure Compliance Tracking: Maintain risk registers, action logs and compliance trackers, identifying gaps and driving actions to completion Governance Reporting: Produce compliance dashboards, management information, status updates and evidence for governance reporting Training and Assurance: Monitor mandatory training, coordinate awareness activity and support supplier due diligence and security assurance … with IT, HR and operational teams Good Microsoft 365 skills, particularly Outlook, Word and Excel DESIRABLE Experience supporting ISO 27001, ISO 9001 or similar management systems Experience contributing to NHS DSPT submissions Exposure to DPIAs, DSARs, data sharing agreements, incident management or audit processes Knowledge of information ...