151 to 175 of 242 Incident Management Jobs in the UK excluding London

following ** Experience with Windows 10 and Microsoft 365 ** Active Directory administration ** Windows Server environments ** Remote working technologies including VPNs and Citrix ** Mobile Device Management solutions ** Building, configuring and troubleshooting PCs and laptops ** ITIL-based support processes and incident management Why apply? This is an opportunity to join ...

maintaining public trust and meeting statutory obligations. As part of the Information Assurance function, you will help deliver effective information governance, security, records management, and data protection practices. The successful candidate will provide specialist advice and professional guidance on information security matters, supporting compliance with UK GDPR, the Data … with stakeholders across the organisation to identify risks, strengthen controls, manage incidents, and promote a culture of security awareness and accountability. Key Responsibilities Risk Management, Clarity & Ownership Work collaboratively with stakeholders to identify, assess, and manage information security risks. Ensure risks are clearly documented, understood, and owned ...

advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed … mobile device operating systems Desirable • 1-2 years’ experience in a Service Desk Role • Familiar with ITIL principles and standards such as reporting and incident management • Experience in IT Service Desk ticketing systems • Understanding of Microsoft Active Directory for managing users and computers • Experience with printer support ...

resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences or Informatics is preferred, but hands ...

Analyze and resolve complex incidents (code, logs, Oracle/SQL databases, Windchill configurations) Handle recurring issues and implement workarounds Ensure compliance with SLAs and incident management processes Deploy fixes and ensure system installation, maintenance, and updates Install and configure environments (integration, validation, pre-production, production) Ensure daily operations ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

experience supporting and operating enterprise production platforms across Microsoft Azure and some On-premise infrastructure environments. Strong understanding of hybrid cloud operations and infrastructure management Managing Azure subscriptions, accounts, networking, identity, security controls and platform services Hands-on experience with Infrastructure as Code (IaC) and automation tooling, particularly Terraform … Experience working within operational support and change management environments Experience migrating workloads and services from on-premise infrastructure to public cloud platforms. Experience with Landing zones, DevOps tooling s would be beneficial Key Responsibilities of the Cloud Engineer: Act as the technical lead for platform change initiatives, owning technical ...

capacity issues Implement upgrades, patching and security best practices Develop automation for provisioning, deployment and ongoing maintenance Support Infrastructure as Code and configuration management using tools such as Ansible and Terraform Collaborate with engineering teams to improve observability, resilience and operational efficiency Provide technical guidance and mentorship to junior … team members Participate in incident management, root cause analysis and continuous improvement activities Contribute to database architecture decisions and the evaluation of new technologies Essential Skills & Experiences Strong experience with Oracle and other open source databases such as MySQL or similar relational database platforms Expertise in database architecture ...

Microsoft Power Platform environment Monitor platform performance, usage, and system health, proactively identifying and resolving issues Execute administrative tasks , including user access management, environment configuration, and policy enforcement Maintain and update technical and operational documentation to ensure accuracy and consistency Support incident management, troubleshooting, and service requests … experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Experience in platform administration, monitoring, and operational support Strong understanding of environment management and access controls Experience maintaining technical documentation and runbooks Good troubleshooting and problem-solving skills Familiarity with Power Platform governance and compliance frameworks Strong ...

ensure the team is building scalable and reliable solution while delivering at speed. More than 8 years of experience in engineering and engineering management roles or equivalent, ideally within the CPG, Consumer Products, Retail, Telecom industries or Analytical B2B solution providers. Proficiency in SQL, Python, or other data-focused … likeminded experts Ability to balance the needs of business and technical stakeholders. Fluent in English What will be your key responsibilities? People Leadership & Chapter Management Manage, coach, and develop a distributed team of data engineers working across different squads Conduct regular 1:1s, performance reviews, and career development planning ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

excited about building resilient cloud platforms and making a measurable impact on service reliability, we'd love to hear from you. Key Responsibilities Incident Management & Operations Participate in a 24/7 on-call rota as a primary or escalation point Lead or support major incident response … resolution. Coordinate with Engineering, Infrastructure, Security, and Product teams during incidents. Develop, maintain, and continuously improve operational runbooks and playbooks. Conduct blameless post-incident reviews and drive follow-up improvements. Monitoring & Alerting Monitor the health of infrastructure, applications, and services. Design and optimise alerting strategies aligned with service reliability ...

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/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 3+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...

implement, and support enterprise-grade monitoring and observability solutions across complex technology environments. The role focuses on improving service visibility, performance insight, and proactive incident detection. Key Responsibilities Design and implement end-to-end observability solutions across enterprise platforms Translate NFRs and monitoring requirements into Dynatrace configurations Deliver … analytics, synthetic monitoring, and infrastructure observability Build and maintain dashboards, alerts, and performance visualisations Integrate observability into architecture, development, and delivery processes Support proactive incident management and service reliability improvements Collaborate with architects, engineers, and delivery teams across technical and non-technical groups Drive continuous improvement in monitoring ...

implement, and support enterprise-grade monitoring and observability solutions across complex technology environments. The role focuses on improving service visibility, performance insight, and proactive incident detection. Key Responsibilities Design and implement end-to-end observability solutions across enterprise platforms Translate NFRs and monitoring requirements into Dynatrace configurations Deliver … analytics, synthetic monitoring, and infrastructure observability Build and maintain dashboards, alerts, and performance visualisations Integrate observability into architecture, development, and delivery processes Support proactive incident management and service reliability improvements Collaborate with architects, engineers, and delivery teams across technical and non-technical groups Drive continuous improvement in monitoring ...

/IPS technologies Providing cybersecurity expertise to internal engineering and IT teams Producing and maintaining security documentation, procedures and technical standards Supporting incident management processes and acting as an escalation point for complex security issues Delivering guidance, training and awareness activities across the wider business What … network environments Strong experience with Cisco networking technologies, including firewalls, routers and switches Experience working with SIEM platforms, IDS/IPS solutions and vulnerability management tools Penetration testing and security assessment experience Knowledge of ISO27001, GDPR and security compliance frameworks Strong understanding of TCP/IP networking, routing, switching ...