151 to 175 of 351 Incident Management Jobs in the UK excluding London

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills … Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

mindset continues to guide everything we do.The Role:As Dynamics 365 F&O Platform Engineer, you will own the reliability, performance, security, and lifecycle management of our Dynamics 365 Finance & Operations environment, acting as the technical bridge between the D365 functional/business teams and the underlying Azure infrastructure.You … will be responsible for environment management, deployment governance, platform monitoring, release management, and integration health across F&O and connected systems, ensuring the platform is stable, secure, resilient, and ready to support the business.Here’s a breakdown of what you’ll be doing: Manage D365 F&O environments ...

GitOps deployment workflows. Manage cloud networking, connectivity and platform security. Implement platform observability including logging, monitoring, metrics and distributed tracing. Automate platform provisioning, configuration management and operational tasks. Support deployment and operation of identity platform components and supporting services. Implement secure secrets management and certificate lifecycle automation. Configure … compliance with enterprise security, governance and regulatory requirements. Optimise platform performance, scalability and cost efficiency. Develop operational tooling, scripts and self-service capabilities. Support incident management, troubleshooting and root cause analysis. Collaborate with Security, Architecture and Engineering teams to deliver secure platform services. Contribute to platform standards, operational ...

colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis … service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance reports ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

cost control. Oversee resource planning, allocation and demand management. Drive continuous improvement initiatives to enhance service quality, efficiency and customer outcomes. Customer & Stakeholder Management Act as a trusted partner to MOD customers and senior programme stakeholders. Lead customer engagement activities and ensure high levels of customer satisfaction. Manage escalations … successful resolution. Identify opportunities to strengthen customer relationships and support future growth. Governance, Risk & Compliance Ensure compliance with contractual, regulatory and security requirements. Lead incident management activities, including reporting and root cause analysis. Support information assurance, security governance and data handling requirements. Maintain alignment with Defence Security Policy ...

area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke ...

information assurance across our operations.Job Responsibilities:Provide expert consulting services on information security guidelines and solutions to various internal teams and projects.Lead and conduct incident investigation and response efforts for security breaches, ensuring timely resolution and minimal impact.Manage the full lifecycle of security incidents, from detection and analysis … containment, eradication, recovery, and post-incident review.Develop, implement, and maintain comprehensive information assurance frameworks and policies to protect sensitive data and systems.Promote and embed secure information security behaviour across the organization through training and awareness initiatives.Identify, assess, and mitigate information security risks, implementing effective risk management strategies.Cultivate strong ...

will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. … Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise technology, improve processes and enhance the overall user experience . Driving continual service improvement and ensuring technology delivers measurable value to the wider business. What We're Looking ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

Join Police Digital Service as NMC Cyber Incident Responder Salary starting at £50,000 pa plus 10% shift allowance As a member of the Cyber Incident Management team you will respond to immediate security threats that may impact our client network. You will be responsible for timely … appropriate action related to reactive/proactive cyber events, incident investigation and threat intelligence triage. The NMC team's goal is to detect, analyse, investigate, and respond to cyber security incidents using a combination of cutting-edge technology and a strong set of processes. You will work with staff ...

Role Summary This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best … capabilities and best practice guidance for ServiceNow in order to assure the roadmap.Key requirementsEssentialStrong ITIL knowledge and experience, as well as knowledge of Incident Management tool setsExperience managing and maintaining effective supplier relationships, where ‘desk to desk’ processes are in placeExperience assisting in the setup, process mapping ...

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management ...

leadership position-not a hands-on technical analyst role. You will take full ownership of the Cyber Security Operations Centre (CSOC), driving strategy, managing incident response, and directing internal teams and external vendors. Key Responsibilities Define and lead the CSOC strategy, operations, and governance. Take command of major incident response, managing remediation and stakeholder communication. Oversee threat intelligence, vulnerability management, and security monitoring capabilities. Manage relationships with external agencies, Managed Security Service Providers (MSSPs), and technology partners. What We Need From You Proven experience as a SOC Manager (previous leadership experience is essential; this ...

security perimeter, release pipelines, observability, and developer tooling that every engineering squad depends on to ship safely. This is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager. The Role Technical Leadership Lead the evolution … Champion automated testing, observability, and production readiness across backend services Oversee database design, migrations, data integrity, and performance in partnership with platform teams Lead incident response, post-incident reviews, and continuous operational improvements Mentor engineers in PHP, Go, security, performance, and backend best practices Support high-risk releases ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

responsible for the overall delivery, governance, and continuous improvement of Security Operations Centre (SOC) services across enterprise environments. The role combines technical leadership, people management, cyber defence strategy, stakeholder engagement, service delivery, and business growth responsibilities.The position leads security monitoring, incident response, security tooling, compliance initiatives, and operational … resilience programmes while ensuring alignment with business and customer objectives.Key ResponsibilitiesSecurity Operations & Incident ManagementOwn incident response, escalation management, and major security incident coordination.Drive continuous improvement of detection and response capabilities.Ensure SLA, KPI, and service commitments are consistently achieved.Security Engineering & Technology LeadershipProvide strategic oversight for SIEM ...

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery.This … Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements.Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments.Acting as the technical lead for critical and high-severity ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive root cause analysis and resolution … Strong experience with ETL/ELT and data pipeline development. Experience supporting production data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. ...

summary The Advanced Practice Physiotherapist for Fracture/A&E will operate at an advanced level of clinical practice, providing expert triage, assessment, and management of musculoskeletal (MSK) conditions and undifferentiated symptoms within a virtual setting. This specialist role acts as the Subject Matter Expert (SME) for Urgent Care … pathways, ensuring clinical excellence in the identification and management of acute injuries and fractures. Main duties of the job Clinical Excellence and Subject Matter Expertise Urgent Care Leadership and Training Governance, Audit and Incident Management External Provider and Relationship Management About us At HBSUK - Our mission ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...