151 to 175 of 262 Incident Management Jobs in the UK excluding London

Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional More ❯

enhancements, troubleshooting, and roadmapping . Ensure application health and capacity through monitoring, planning, and coordination with other IT teams. Maintain accurate architecture and support documentation . Participate in Change Management, SDLC, and incident management processes. Support creation of training and QA materials; collaborate with QA on testing and issue remediation. Provide mentoring and coordination across on-site More ❯

production and maintenance of EUC standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need for re-prioritisation, whilst also … planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To deputise for the EUC Ops Manager as required and provide expert advice and operational support … operating systems, associated hardware and applications High level of diagnostic and fault-finding knowledge/skills along with a broad range of IT knowledge/experience Absence and performance management, and professional development of staff Service Desk/Helpdesk call logging systems Desirable Previous experience working as a leader in an IT environment Knowledge of Incident Management More ❯

Core Platform Technical Manager to lead the design, implementation, and optimisation of enterprise platforms across Azure cloud, data platforms, and business automation. You will oversee end-to-end cloud management, working with Azure providers and internal engineering teams, and drive RPA integration. You will define and apply platform architecture best practices with the Cloud & Shared Platforms Architect, ensuring alignment … functional teams to deliver solutions supporting digital transformation. Present strategic roadmaps and solution designs to senior leadership. Lead platform modernisation, migration, and transformation initiatives within budget. Provide technical leadership, incident management, and 24/7 on-call support as required Requirements desirable: Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps More ❯

and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Associate Manager assists management team in planning, directing, designing, and executing IT-related activities and programs that are of a complex and critical nature. The Band D Associate Manager selects, leads, counsels, motivates … leveraging Integration gateway where applicable. Working with Lead Engineer, Lead Digital Product Manager to ensure features are appropriately sized and prioritized Ensure ITSM ITIL Practices are followed such as Incident management, Problem Management, Change Management Help troubleshooting Data integration issues and ensuring timely resolution General management and administration. As a people leader, you will bring … to make decisions. Essential criteria 5 or more years' experience in an Integrations Engineering role Strong knowledge with SDLC, Agile and/or other recognized software development and project management methodologies. Knowledge of Integration Technologies such as GOSU, Jutro, Java Spring, REST, React. Proven track record of leading successful complex integrations Technical understanding of Claims processing and associated data More ❯

an experienced IT Risk Analyst to support QBE’s Risk Culture program and BAU Risk activities. In this role you will support stakeholders through risk and control assessments, issue management, and risk reporting across the division. The IT Risk Analyst will also work to improve risk practices, coordinate policy reviews, and enhance reporting through better data visualisation and automation. … Your New Role: Guide IT stakeholders to ensure consistent adherence to the Issue and Incident Management process. Support IT stakeholders in conducting IT Risk and Control Assessments, offering practical advice and oversight. Assist IT Risk Manager in embedding sound IT risk practices across the divisions. Prepare, validate, and analyse IT risk and control indicators to support accurate and … reduce manual effort and improve consistency. About you: Significant prior experience in Technology Risk, Technology Audit, Compliance, or related field Recent experience in a similar role of IT risk management and/or information systems auditing Experience of providing assurance on risk and controls across multiple technology and cyber operational area Excellent written and oral communication skills and ability More ❯

compliance. Conduct cyber risk assessments, including evaluations of third-party suppliers. Apply threat modeling principles to system and solution designs to identify risks and mitigations. Support and improve cyber incident management processes. Contribute to operational cybersecurity projects. What to bring Experience working across different geographies and time zones, with strong communication of security goals (preferred). Excellent analytical … problem-solving, and execution skills (essential). Relevant industry certifications (e.g., CySA+, Security+) and risk management knowledge (essential). Experience with cyber security tools such as SIEM, EDR, NIDS (essential). Self-motivated with a proactive attitude (essential). Strong verbal and written communication skills, capable of explaining technical concepts to diverse audiences (essential). Experience monitoring and delivering More ❯

availability, security, and ease of maintenance. Implementing the appropriate cybersecurity measures on network solutions at production sites, meeting country-specific and Group requirements. Managing network activities such as lifecycle management, software upgrades, and deployment. Providing specialized knowledge during operations, including incident management, change impact assessment, and participation in on-call support if required. Applying risk assessment, detailed More ❯

availability, security, and ease of maintenance. Implementing the appropriate cybersecurity measures on network solutions at production sites, meeting country-specific and Group requirements. Managing network activities such as lifecycle management, software upgrades, and deployment. Providing specialized knowledge during operations, including incident management, change impact assessment, and participation in on-call support if required. Applying risk assessment, detailed More ❯

integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port of call to diagnose and resolve problems, they need to be able to understand … DevOps engineer they need a high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate with legacy infrastructure. DevOps engineers More ❯

software and hardware issues (laptop, desktop, printers). Installation and configuration of laptops. Software issues for inhouse applications. Handling of tickets in the IT ticketing tool. Quick analysis and incident management, close collaboration with expert team. Preparing new hardware. Building laptops and PC's with SCCM. Basic meeting support knowledge (Teams and AV Support). Physical installation of More ❯

and vulnerabilities, ensuring that findings are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of Security operations and management More ❯

Deployment operating systems To train/coach specific Service Bench/Click users to ensure maximum output is achieved To own the Service Bench & Click risk/system failure incident management for Field/Central Operations. Review and adjust tactical Service Bench/Click settings to ensure the best Customer experience in the most efficient way To remain … data into tangible actions Knowledge of the Field Operation and the variables to deliver an efficient workforce. Desirable: Understanding of the IT infrastructure required for a deployment system. Stakeholder management experience. Operational experience of IFS and PSO More ❯

role, you will gather, analyze, and enrich data to produce governance scorecards and reports spanning key cybersecurity areas such as Data Loss Prevention (DLP), Key/Cert/Encryption Management (KCEM), Software Development Lifecycle (SDLC), Cloud Security (CS), Cyber Incident Management (CIM), and Threat and Vulnerability Management (TVM). Your insights will inform senior leadership, regulatory … expectations Collaborate with internal teams and external partners to ensure data integrity and alignment What We're Looking For: Deep understanding of cybersecurity operations, particularly in CIM and TVM (incident detection, response, patching, and penetration testing) Strong analytical and data visualization skills Ability to drive cross-functional collaboration in a geographically distributed environment Proven organizational skills and ability to More ❯

role, you will gather, analyze, and enrich data to produce governance scorecards and reports spanning key cybersecurity areas such as Data Loss Prevention (DLP), Key/Cert/Encryption Management (KCEM), Software Development Lifecycle (SDLC), Cloud Security (CS), Cyber Incident Management (CIM), and Threat and Vulnerability Management (TVM). Your insights will inform senior leadership, regulatory … expectations Collaborate with internal teams and external partners to ensure data integrity and alignment What We’re Looking For: Deep understanding of cybersecurity operations, particularly in CIM and TVM (incident detection, response, patching, and penetration testing) Strong analytical and data visualization skills Ability to drive cross-functional collaboration in a geographically distributed environment Proven organizational skills and ability to More ❯

role, you will gather, analyze, and enrich data to produce governance scorecards and reports spanning key cybersecurity areas such as Data Loss Prevention (DLP), Key/Cert/Encryption Management (KCEM), Software Development Lifecycle (SDLC), Cloud Security (CS), Cyber Incident Management (CIM), and Threat and Vulnerability Management (TVM). Your insights will inform senior leadership, regulatory … expectations Collaborate with internal teams and external partners to ensure data integrity and alignment What We're Looking For: Deep understanding of cybersecurity operations, particularly in CIM and TVM (incident detection, response, patching, and penetration testing) Strong analytical and data visualization skills Ability to drive cross-functional collaboration in a geographically distributed environment Proven organizational skills and ability to More ❯

and services are always reliable, available, and performing at their best. What will yo u be doing? As an SRE, you'll be instrumental in implementing automation, monitoring, and incident response strategies to minimize downtime and optimize our operations. You'll collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system … stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to … build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as … diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as … diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

technical way to facilitate informed business decision making. Work collaboratively : Work across all Airport departments in order to contribute to the profitable development, and increased security of the business. Incident Response & Management : Manage security alerts and incidents, including threat detection and mitigation. Policy & Compliance : Writing, reviewing and ensuring adherence to internal policies and external regulations, including data protection … and cyber resilience standards. Programme Management: Understand approaches to improving business security with the ability to best implement practical solutions and manage robust implementations on schedule. Essential Criteria: At least 3 years Information security experience, managing an ISMS, or delivering against information security audits in the past. Incident management experience - working with industry standard systems, or in More ❯

business needs. Overview: Netcompany is seeking a dedicated DevOps Engineer Apprentice to bolster their NHS project team. In this role, the chosen candidate will be instrumental in enhancing the incident management protocols, advancing observability and monitoring strategies, and refining CI/CD practices within the AWS ecosystem. Responsibilities: Collaborating with cross-functional teams to ensure smooth and reliable … incident management using Jira and Service Now. Developing and implement observability and monitoring solutions to ensure high system availability and performance. Contributing to maintaining and improving CI/CD pipelines, ensuring efficient code integration and deployment on AWS. Supporting the design and execution of automated test strategies to enhance the quality and security of cloud-based applications. The … successful candidate must have: Experience with AWS cloud services and management tools. Familiarity with the DevOps lifecycle. Working knowledge of monitoring operations within a cloud environment. Knowledge/understanding of Python. Knowledge of CI/CD tools and practices. Understanding of infrastructure as code and orchestration technologies. Effective problem-solving in incident and event management. Ability to communicate More ❯

and audits. Vulnerability Analysis: Conduct assessments and penetration testing. Develop mitigation strategies and track vulnerabilities. Forensic Analysis: Analyze security incidents, collect evidence, and prepare reports to improve security posture. Incident Response: Lead response efforts, develop plans, and conduct post-incident reviews. Security Tools: Manage security tools like firewalls and intrusion detection systems. Evaluate new technologies. Documentation: Maintain detailed … plus), and understanding of secure development lifecycle. Proficiency with security tools, firewalls (Palo Alto preferred), IDS, endpoint security. Strong understanding of network protocols, VPNs, and security architecture. Experience in incident detection, analysis, response, forensic and malware analysis. Skills in scripting and automation (Python, PowerShell). Knowledge of frameworks like ISO 27001, NIST, Cyber Essentials. Understanding of risk management … clear security documentation and communicate technical info effectively. Solid organizational skills and ability to work in a team environment. Extensive experience in cybersecurity roles, especially in security operations and incident management. Project management experience and relevant certifications (CCSP, CEH, Security+, AWS, Azure) are highly desirable. What You ll Get in Return Discretionary annual bonus 25 days' holiday, holiday More ❯