176 to 200 of 348 Incident Management Jobs in the UK excluding London

reduce risks across that ecosystem. This is a high-impact, strategic role where you will own and develop the organisation’s Supply Chain Risk Management (SCRM) capability. You will ensure that risks arising from third parties are identified, assessed, and managed proportionately across the full commercial lifecycle—from procurement … onboarding through to contract management and offboarding. A key part of the role is working closely with Commercial, Legal, and Service Teams to ensure that security is embedded into government procurement processes, with a strong understanding of how to apply security requirements through contractual mechanisms. About Companies HouseCompanies House ...

hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

protecting the environment and making a positive impact in local communities? As an Environment Officer with Natural Resources Wales, you will help deliver sustainable management of natural resources across North Powys. Working within a multi-disciplinary team, you will provide technical expertise to protect and improve the water environment … through environmental management, compliance work, water quality investigations, and sustainable water resource management. The role includes carrying out regulatory duties under environmental legislation, responding to environmental incidents, and working with farmers, businesses, communities and partners to deliver practical environmental solutions. You will also support wider priorities such as biodiversity ...

will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than 60,000 support … Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure Expert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills Essential Strong leadership, organisational, and team development skills Advanced analytical and problem-solving abilities, including root cause analysis and service performance ...

RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software.Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … maintenance of necessary security clearance.Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.Experience participating in or running incident bridges.Customer focus, passion for delighting customers.Experience in cloud technical support, operations, incident management is preferred, but not required.Demonstrate ability to quickly learn ...

clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. … Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary ...

active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants … quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected ...

security awareness and training programmes across the organisation. Manage phishing simulation campaigns and use insights to improve colleague security behaviours. Produce compliance, audit and incident reports for senior management and governance groups. Work with internal teams and external partners to strengthen security controls and reduce organisational risk. Promote … compliance tools, including Purview, Defender, Entra ID and Intune. Experience delivering phishing simulation programmes and analysing behavioural data. Understanding of UK GDPR and incident management requirements. Health and safety awareness. Housing sector knowledge. What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting ...

Third Party Risk & Site Management, Director (AVP equivalent)GlasgowJR033710We're seeking someone to join our team as Third Party Risk & Site Management - Director (AVP equivalent) to manage the day to day operations, infrastructure oversight, audits, and risk compliance of Offsite Delivery Centers (ODCs) across EMEA. This role serves … primary point of contact for site level governance, escalations, and incident management, ensuring ODCs operate in line with Firm control frameworks and regulatory requirements.In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while ...

deliver effective technical training for diverse audiences. Strong understanding of enterprise IT infrastructure, security platforms and integrated systems. Proficiency with security tools, including vulnerability management, access control and incident management systems. Experience analysing security incidents, identifying trends and supporting remediation. Working knowledge of networking, operating systems ...

scale. This is a hybrid role, with two days a week expected in the London office. Main Duties and Responsibilities Strict IaC Management : Define, version, and manage multi-cloud GPU and CPU infrastructure strictly through modular, reusable Terraform. GitOps & GitFlow : Enforce rigorous GitFlow branching strategies, code reviews, and automated … Azure DevOps Pipelines : Design, build, and maintain secure, high-speed CI/CD pipelines within Azure DevOps to automate code promotion and MLOps workflows. Incident Management : Lead the response, containment, and resolution of critical platform outages, serving as a primary escalation point for high-priority cloud and infrastructure ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Windows Services and web services using WCF and Web API.Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022).Experience in Change and Incident Management environments with strict SLAs.Ability to coordinate application releases and ensure seamless implementation processes.Familiarity with both Agile and Waterfall project delivery methodologies.Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD) pipelines.Desirable Skills.NET Core Razor pages.Advanced database management with SQL Server versions 2014/2016/2022.Experience with Telerik Kendo Tools, JQuery, JavaScript, and Ajax.Knowledge of Entity Framework 6.0, LINQ, Lambda Expressions, and Razor syntax.Familiarity with ...

services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD) pipelines. Desirable Skills .NET Core Razor pages. Advanced database management with SQL Server versions 2014/2016/2022. Experience with Telerik Kendo Tools, JQuery, JavaScript, and Ajax. Knowledge of Entity Framework 6.0, LINQ, Lambda ...

Expected) The Opportunity We're supporting a major enterprise technology programme seeking an experienced Azure DevSecOps Engineer to take ownership of cloud platform, release management and deployment activities. This is a hands-on contract opportunity where you'll act as the technical lead for Azure DevOps and platform operations … primary SME for platform-related activities Leading troubleshooting, root cause analysis and platform optimisation initiatives Implementing monitoring, logging, alerting and observability solutions Supporting incident management and disaster recovery activities Driving continuous improvement across the DevOps ecosystem About You You'll be a highly capable DevOps or Platform Engineer ...

operations/end-user support position with ownership of day-to-day support, workplace infrastructure, asset handling and participation in local projects. Key Responsibilities Incident Management: Process and resolve IT service requests and incidents using ServiceNow. Office Support: Perform daily walkthroughs of office and meeting room areas, proactively … troubleshooting equipment and functionality. Technical Support: Act as the local IT contact for hardware/software troubleshooting, network issues, and mobile device management. Asset Management: Handle lifecycle replacements for laptops, desktops, tablets, and mobile phones, including inventory management for joiners and leavers. Project Participation: Assist in local ...

workflows to increase operational efficiency and reduce manual intervention.Evaluate system designs and architectures for reliability, performance, security, and efficiency, ensuring best practices are followed.Lead incident response efforts and conduct deep-dive root cause analysis to implement long-term, innovative technical solutions.Develop and maintain comprehensive runbooks and procedures for incident … other containerization technologies Familiarity with CI/CD pipelines and tools such as Azure DevOps, Jenkins, Argo CD, Helm, GitHub.Experience with monitoring tools and incident management processes like Prometheus, Grafana, New Relic, DataDog, Splunk, Cloudwatch, Sumologic etc.Extensive understanding of networking and security concepts.Bonus Points For:Specialized SRE observability ...

workloads including model hosting, vector databases and API gateway services. Implement and operate LLMOps tooling, including model registries, evaluation frameworks, monitoring pipelines and prompt management solutions. Configure and secure API gateways for internally developed AI services and third-party integrations, including Model Context Protocol (MCP) connectors. Provision and maintain … rapid AI development and experimentation. Work closely with Information Security and Compliance teams to ensure environments meet regulatory, governance and data residency requirements. Support incident management activities and maintain service levels across the AI platform. Own cloud cost governance, including budgets, quota management, spend monitoring and optimisation ...

will play a key role in detecting, investigating and responding to cyber threats, while helping to improve the organisation's overall security monitoring and incident response capabilities. The role combines hands-on security operations, tooling optimisation and continuous improvement across a varied technology estate. Key responsibilities: Monitor, triage … investigate security alerts and incidents across IT, cloud and OT environments. Lead or support incident response, including containment, eradication, recovery and escalation. Develop and optimise SIEM detection rules, EDR policies and security monitoring capabilities. Reduce false positives and improve detection coverage using threat intelligence and incident learnings. Investigate ...

comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. … Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics ...

contributes to the protection of brand and reputation.Key Purposes:•Responsible for the protective monitoring of systems and networks, specifically security information and event management (SIEM).•Supporting Operational Security and Service Delivery Teams, to ensure they have up-to-date and effective technical security controls.This job role … utilise SIEM and available data to pro-actively monitor, identify, analyse, and respond to security threats.Incident detection, reporting, initial analysis/investigation, and incident prioritisation, to support the Security Incident ProcessImplementation and support of SIEM configuration - dashboards, rules, alerts, correlations, watchlists, reports etcUtilising other security technologies to enhance ...

ensuring the stability, availability and performance of critical banking and payment systems. You'll act as a senior technical escalation point, lead major incident response and help shape the future of operational tooling and automation. Key responsibilities include: Leading technical response during major incidents and coordinating service recovery. Providing … another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this advert ...

fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. Communication Skills : Outstanding written and verbal communication ...

Identify potential capacity constraints and performance risks before they impact users or services. Coordinate capacity planning activities with technical and operational teams. Support major incident management by assessing capacity and resilience impacts. Contribute to service recovery planning where capacity and performance are affected. Produce demand forecasts and growth … related risks and issues to operational and leadership stakeholders. Maintain capacity dashboards, reports, and continuous improvement plans. Key Skills & Experience Proven experience in Capacity Management within a complex IT environment. Strong understanding of infrastructure, application performance, and service management principles. Experience producing capacity forecasts, utilisation reports, and risk ...

Network Security Operations Manager. This role is critical to the successful delivery and support of customer security services, combining technical leadership, operational responsibility, incident ownership, and change governance to ensure high-quality outcomes across a 24/7 environment. What you’ll be doingProvide technical leadership across Network Security …/P2) security incidents, providing technical leadership during high-priority outages or security events, driving resolution, stakeholder communication, and service restoration.Own and support change management activities, ensuring all changes are risk-assessed, peer-reviewed, implemented to a high standard, and aligned with governance and customer expectationsLead and promote best ...