176 to 200 of 608 Incident Management Jobs in the UK excluding London

with engineering standards. Monitor and maintain critical data pipelines and platform services proactively identifying failures, delays, data quality issues and operational risks while coordinating incident triage, escalation and resolution to minimise business impact. Coordinate releases, deployments and production handovers managing environment readiness, promotion activities, change governance, operational checklists, release … reporting on platform health, SLA performance, deployment activity and support trends. Collaborate with Data Engineering, Platform, Cloud, Security, BAU and SIAM teams supporting access management, environment support, platform issue resolution, service reviews and continuous improvement initiatives that enhance reliability and supportability. Contribute to Primark’s data platform modernisation journey ...

environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements. Key Responsibilities Establish, manage and continuously develop … requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

committed to building a diverse and inclusive workforce. We particularly welcome applications from woman as they are currently under-represented in our management roles. All appointments will be made on merit. Responsibilities To support the Strategic Manager (Network Operations and Resilience) and deputise as necessary, in the overall management of the South Wales Trunk Road Agent, with specific responsibility for Network Management. You will be a member of the SWTRA Senior Management team and be expected to be accountable and provide leadership, direction and operational management support to the Network Management team in achieving ...

About the Role Exciting opportunity to join the Security Incident Response Team, part of the Security function within DD&T. Our team is responsible for: Ensuring we effectively respond to cyber and physical security incidents; Mitigating potential security threats by identifying lessons learned and translating these into business improvements … Developing Incident Response readiness plans and processes; Exercising and testing to ensure NESO is prepared to respond to the security threats we face. The Incident Response Specialist will lead the team's response to security incidents, following industry best practice incident management frameworks. ...

corporate services. You will provide advice, guidance and practical support across a broad range of Information Governance disciplines, including data protection, confidentiality, records management, information sharing, information asset management, risk management and information rights. The role offers the opportunity to work closely with service managers, clinicians … teams, helping them understand and meet their Information Governance responsibilities while supporting service improvement, digital transformation and compliance initiatives. You will also contribute to incident management, audits, assurance activities, staff training and continuous improvement programmes. This position is ideal for someone with experience in governance, administration or information ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Microsoft Azure, RHEL and Java/Spring Boot microservices. You’ll support business-critical platforms in a 24/7 environment, taking ownership of incident management, security remediation, CI/CD and automation. The Opportunity As TechOps Engineer, you’ll be responsible for the reliability, security and performance … infrastructure, applications and middleware while driving root-cause analysis and permanent resolutions. This is a highly technical role requiring strong production operations experience, confident incident leadership and the ability to improve platform reliability through automation and effective CI/CD practices. Key Responsibilities You’ll play a key role ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … responsibilitiesOwns and evolves the team's CI/CD pipelines, release automation, and deployment toolingEstablishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident reviewBuilds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting)Automates infrastructure provisioning ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … evolves the team's CI/CD pipelines, release automation, and deployment tooling Establishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting) Automates infrastructure provisioning ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve … providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital … recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. Improve HaloPSA ...

currently have a vacancy for a Risk Event Governance Manager in Bristol or Edinburgh . This role is responsible for overseeing the governance, management and resolution of business incidents and risk events across the Lloyds Banking Group account. You will lead a team of Incident and Event Managers … identified, investigated and resolved in line with regulatory and client expectations. The role offers the opportunity to influence customer outcomes, drive improvements in incident governance and help strengthen risk management practices across the organisation. What you'll be doing Leading and developing a team of Incident ...